STA Travel Reviews

Updated July 11, 2015
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3.2
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Peter Liney
10 Ratings

Pros
  • A relaxed and fun work environment (in 8 reviews)

  • People who work there are generally great people (in 3 reviews)

Cons
  • low pay and increasingly difficult/unrealistic bonus scheme which doesnt take in to account the differences between branches (in 6 reviews)

  • senior management are far too harsh on their teams (in 4 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Micro-management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Current Employee - Wholesale Account Manager in Chandler, AZ

    I have been working at STA Travel full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Love the atmosphere and the people.

    Cons

    I Hate to be micro-managed.

    Advice to Management

    Should not treat employees like kids and allow them to do their job.


  2. Helpful (1)

    Travel Expert

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at STA Travel full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Company culture and benefits were good.

    Cons

    Salary was below living standards for a big city. Senior management was out of touch with the day to day on the sales floor. Always changing procedures and bonus structures - could be very frustrating at times.


  3. Helpful (1)

    Zero communication, little to no organization and no clear idea of who their customer really is.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing/Online in Lewisville, TX
    Current Employee - Marketing/Online in Lewisville, TX

    I have been working at STA Travel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A relaxed and fun work environment Decent benefits Casual dress code Travel benefits (seldom, but they're there) Ability to have an input in creative decisions (From a marketing standpoint)

    Cons

    No trust in Senior Management Constant layoffs (Almost every other month) Zero budgets to work with from a creative standpoint London management is completely out of touch with today's customer in the US: Incorporating all divisions under one global umbrella without the considerations of cultural differences is a recipe for disaster. What works in our UK, Australia and even South Africa divisions may not work in the US but they're enforced on the business anyway without any market research of who the target customer is in the US and what they care about. Recommendations from employees go unnoticed Senior management comes and goes and doesn't seem to really care There have been 3 Managing Directors in the last two years There has been 8 different management changes within Marketing in the last 3-4 years Employees are hired for one job and end up doing something entirely different Overworked

    Advice to Management

    Listen to the customer and listen to your employees who ARE your target customer. Invest and reward your employees, they love the company and what it stands for and are willing to fight to keep it afloat but upper management has crushed that passion through its management style and treatment of its employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Going downhill fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STA Travel full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Relaxed environment and some great people work here.

    Cons

    ZERO communication and no trust in leadership.


  6. Travel Expert

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Expert in Chandler, AZ
    Current Employee - Travel Expert in Chandler, AZ

    I have been working at STA Travel full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You can wear jeans to work, people are nice, and you get to learn about the travel industry.

    Cons

    The wages are low for the amount of work, stress, and frustration that comes with the job. There seems to be a high turnover rate which leads management to constantly look for new hires because there isnt enough staff to manage the amount of work.Most of the management is disorganized.

    Advice to Management

    Try to work on retaining current employees, raise the hourly wage to match the demands of the job, train the supervisors to treat the employees better, implement a suggestions box, and hire more people so I that the work is more manageable.


  7. Good as a starting career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Lewisville, TX
    Current Employee - Marketing in Lewisville, TX

    I have been working at STA Travel full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Global Company, able to be creative and explore new ideas.

    Cons

    Unorganized, zero to no travel perks even though it is a travel agency.

    Advice to Management

    To keep teams in communication of company news and or changes.


  8. Loved the work, but not enough pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STA Travel

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Loved my day to day job, loved my coworkers, and loved my clients. Loved the relaxed atmosphere

    Cons

    Very low pay for the hours and level of work required. Nowhere to move up within the company (in the US division) unless you wanted to work in Dallas (boo!) Very low commission payout compared to revenue earned.

    Advice to Management

    Focus more on your employee retention through created a positive environment, and I bet you see your overall revenue increase for the US division.


  9. Helpful (2)

    Run away quickly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STA Travel full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Laid back culture (you can wear jeans if that's what is important to you)

    Cons

    Terminally ill business that will not adapt to save itself. This is exacerbated by new management that is completely out of touch with the business. Management's inability to communicate any type of vision or strategy for the future has everyone nervous and insecure about the future of the company. As a result, all the smart/talented employees have left causing a complete talent drain. I'm sure they could hire more people, but anyone worth having would not want to work in this completely dysfunctional environment. Everyone is packing their parachutes and leaving as quickly as they can. I hope I'm not the one left to turn out the lights when this meets its natural end.

    Advice to Management

    If you have a plan for God's sake please share it.


  10. Overal Positive Brand Ambassador Experience

    Current Intern - Brand Ambassador
    Current Intern - Brand Ambassador

    I have been working at STA Travel as an intern (More than a year)

    Negative Outlook
    Negative Outlook

    Pros

    You're given a lot of range with what you can do with this internship. It can either be a lot of nothing (posters, flyers around your campus) or something more exciting. The other Brand Ambassador and I would come up with more marketing ideas and put them in action. I was able to use the computer booking sytem and act as a Travel Expert when one of the staff had been out for quite some time Perks: travel vouchers at the end of the semester! I held this position the maximum 2 semesters in a row.

    Cons

    Not a lot of guidance I wish this internship had more structure! This x10.

    Advice to Management

    If you're going to have a Brand Ambassador internship-type program, keep it structured and maintained better.


  11. Good but need more $

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ

    I have been working at STA Travel

    Approves of CEO
    Approves of CEO

    Pros

    Good atmosphere and good people

    Cons

    Pay is not so great

    Advice to Management

    Communication is key



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