SYKES
2.6 of 5 288 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

2.6 287 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(155 ratings)

43% of employees recommend this company to a friend
29 Employee Reviews Back to all reviews
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    Good place to work

    Anonymous Employee (Current Employee)

    ProsIt has a good environment when working and the chances to improve your careers are good

    ConsThe payment it's not good enough and some times working in there is stressful

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    Better

    Anonymous Employee (Current Employee)

    ProsSykes is very nice in culture, have abundant benefits and a better management.

    ConsOn this part, Sykes has a low salary rate compared to others.

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    EXCELLENT!

    Customer Service Representative (Current Employee)
    London, ON (Canada)

    ProsCompany profit sharing, decent pay for the job, company picnics & Christmas Parties as well as monthly incentives. There is so much support for you as an employee & they respect you as a person! THIS IS NOT A SALES CALL CENTRE! Everyone is like family! I have worked here for 11 years and have loved each & every moment of my time with them!

    ConsNone at this moment :)

    Advice to Senior ManagementWorker harder at getting good paying contracts! We need to focus on customer service & less on ASA, AHT etc.

    Yes, I would recommend this company to a friend

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    SYKES is a wonderful place to work!

    Anonymous Employee (Current Employee)

    ProsThere is stability and leadership is honest. I appreciate the PRIDE values of the Company, and SYKES tries very hard to please and delivery to its clients. I'm proud to work at SYKES.

    ConsSometimes the type of industry is very stressful. It is a fast-paced, people-intensive business which is challenging. Not everyone is cut for the industry, but that applies to similar companies.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    My experience with Sykes is remarkable and wonderful.

    Customer Service Agent (Former Employee)
    Manila, Manila (Philippines)

    ProsVery accommodating staff from hiring until you graduate from English 101 and Product training. As soon as you're on the floor, Team Leaders, Coaches are approachable. Of course, they just have to see in you a good disposition.

    ConsNone that I can share, cause it was a short stay and I regretted leaving the company for reasons that are unavoidable.

    Advice to Senior ManagementI hope that BPOs or the call center industry would be fair enough to hire employees who have children with special needs, somehow grant them leniency in time schedules, see to it that the reason we have for working are our special children.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Excellent workplace and very friendly staff and workmates.

    Technical Support (Former Employee)
    Cebu City (Philippines)

    ProsFollows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

    ConsSome people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

    Advice to Senior ManagementKeep up the excellent service.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    good

    Marketing Communications Specialist (Current Employee)
    Quezon City, National Capital Region (Philippines)

    Proshigh salary plus other benefits and incentives, health card within one month, good working environment and great shifting hours

    Consnone so far, try to apply and see for yourself!

    Advice to Senior Managementnone.none.none.none.none

    Yes, I would recommend this company to a friend

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    GREAT!!!! It was indeed a very good and great experience working with SYKES, the company as a whole is a great .

    Customer Service Representative (Former Employee)
    Quezon City, National Capital Region (Philippines)

    ProsThe management are so PRO employees and also no politics around the production floor. benefits wise for the employees, employees are well compensated as to what they work for.

    ConsI don't see any downside during the time I work with them.

    Advice to Senior ManagementMore programs for employees and continue to expand your business. More power to SYKES....

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Cozy, comfortable

    Technical Support (Current Employee)
    Shanghai, Shanghai (China)

    ProsReasonable salaries compared to the workload

    ConsIt depends on which account you are in

    Advice to Senior ManagementPlease keep working for new account projects

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    Experience it the SYKES Way!

    Trainer (Former Employee)
    Cebu City (Philippines)

    ProsPeople here are the ones who really know what they are doing and are NOT WANNABE's!

    ConsGuards are inconsistent. Lobbies are boring.

    Advice to Senior Management-

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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Glassdoor is your free inside look at SYKES reviews and ratings — including employee satisfaction and approval rating for SYKES CEO Chuck Sykes. All 29 reviews posted anonymously by SYKES employees.