SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.6 254 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
54 Employee Reviews Back to all reviews
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1 person found this helpful  

Work/life un-balanced

Systems Administrator (Current Employee)
Tampa, FL

I have been working at SYKES full-time for more than a year

ProsGood people; great location(s); great presence in the community; great services to customers; great benefits.

ConsIf Sykes had a necromancer on their payroll, they would have no problem working you to death, reviving you and then working you to death again.

Advice to Senior ManagementFocus on work/life balance. Expand your flex commute options.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Okay place, depends on the situation

Customer Service Representative (Former Employee)
Vansant, VA

I worked at SYKES full-time for less than a year

ProsGreat pay, considering you sit and talk all day. Nice coworkers for the most part.

ConsStrict, sometimes stupid policies and rules. A lot of childish drama and stuff, but that's probably everywhere.

No, I would not recommend this company to a friend

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Family org

Anonymous Employee (Current Employee)
Tampa, FL

I have been working at SYKES full-time for more than 3 years

ProsDo what is right for the employee

ConsExecutive management not connected to what happens in company

Advice to Senior ManagementGet out there

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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My experience was bad because although they talk like they will work around your school schedule they wont.

Customer Service Agent, Technical Support (Former Employee)
Malvern, AR

I worked at SYKES full-time for less than a year

ProsThe pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

ConsIf you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Need better organization

Customer Service Representative (Current Employee)
Greenwood, SC

I have been working at SYKES full-time for more than 3 years

ProsYou get at least 40 hours a week.

ConsSeniority doesn't count when being looked at for other positions within the site. At this particular site some one from outside the site could be hired in a higher position that you put in for.

Advice to Senior ManagementTo work closer with the team members they have and listen to what they have to say the representatives on the phones are the ones who knows what is going to be better for them.

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Not for everyone

Customer Service Representative (Current Employee)
Langhorne, PA

I have been working at SYKES full-time for less than a year

ProsFriendly staff. Reasonable hours of operation.

ConsNot enough lunch time allocated for each representative. Unreasonable in reference to employee's needs to take off for a doctor's appt. or a sick child.

Advice to Senior ManagementHuman resources department should pay more and hire responsible adults for better quality in the work force, maybe then they can treat each individual better. Offer necessary time off for Doctor visits, and at least 45 min. for lunch.

Yes, I would recommend this company to a friend

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Makes me think about questions to ask before I join any other company like Sykes!!!

Technical Support (Former Employee)
Sumter, SC

I worked at SYKES

ProsMy supervisor was terrific!! Loved my co-workers. Benefits.

ConsPaid-time off. Considerations for urgent situations. When the company makes a change the senior management of the site is not very understanding towards the employees that have been working for the company since it first opened. The upper management will not work with you even if you have been a loyal employee with perfect attendance over two years! The upper management speaking of the ones that actually run the site are not compatonate what so ever.

Advice to Senior ManagementIf you expect a company to survive and to thrive successfully you have to treat your employees the same way that you expect them to treat you and the customers that they serve. Don't forget that the employees are the biggest part of a company and without us you wouldn't have a job!!! Also you are right there is someone else that will be there to take the place of one that no longer has their position but if you fire everyone (because the turnover rate is high) there will be no one else to hire.

No, I would not recommend this company to a friend

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Interesting, first experience working at a call center

Customer Service Representative (Current Employee)
Malvern, AR

I have been working at SYKES

ProsWhen you first apply they give you the motivational speech concerning opportunity for promotions, but that is only half the story. Politics is a huge impact on promotion potential. Play the game, get the promotion.

ConsUnqualified supervisors. Incompetence is rampant here, no respect for management.

Advice to Senior ManagementHave real standards for positions of authority. Does education matter?

No, I would not recommend this company to a friend

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i'm a freshman so i have to gather more experience

Customer Service Representative (Current Employee)
Cluj-Napoca (Romania)

I have been working at SYKES full-time for less than a year

Prosgood team members, flexible working plan, avarege salary, moderate working,

Conshard to make a carier, not so much opportunity to learn, after a littel time it becomes borring

Advice to Senior Managementhelp the employes to gather more experience and to evolve in a faster rate

Yes, I would recommend this company to a friend

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Good BPO Company for starters.

Technical Support Professional (Current Employee)
Quezon City, National Capital Region (Philippines)

I have been working at SYKES full-time for less than a year

ProsGood working environment and the people are friendly.

ConsLow salary and no annual increase.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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