SYKES

www.sykes.com

SYKES Reviews

Updated January 29, 2015
Updated January 29, 2015
403 Reviews
2.3
403 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
216 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

224 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Career Path and Commitment to Employees

    Cons

    Long hours can be stressfu;l

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company with great leadership and wonderful people - Allows you to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Tampa, FL
    Current Employee - Anonymous in Tampa, FL

    I have been working at SYKES full-time (less than a year)

    Pros

    I love my job and the work I do. The team is great. I cannot say enough about the people - they are wonderful in so many ways: smart, hardworking, honest. Company leadership has solid plans for growth and they invest in their people! What's not to love?

    Cons

    I am a tough "grader," but I honestly cannot find anything that is lacking.

    Advice to ManagementAdvice

    Keep doing what you are doing. It is obvious that you care.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Assist mobile customers with accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Little Rock, AR
    Current Employee - Customer Service Representative in Little Rock, AR

    I have been working at SYKES full-time (less than a year)

    Pros

    Great bonuses just take a while to get them

    Cons

    Gets repatitive and hold quick

    Advice to ManagementAdvice

    Have weekly challenges

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Recommend fully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier One Tech Support in West Pasco, WA
    Current Employee - Tier One Tech Support in West Pasco, WA

    I have been working at SYKES

    Pros

    Easy to get full time, overtime offered, great managers (coaches). Very flexible, works with you in emergencies, offers benefits at low cost. Working from home is amazing.

    Cons

    Vision benefits are a little hard to use. Computer I was sent is a little wonky at times
    Pay should be based on state. I only get a little less than $.50 cents more a hour then min wage making $10 a hour but others in other states make a few dollars more than min wage so $10 is a better pay for them than for me .

    Advice to ManagementAdvice

    Train a bit longer and jeep updated materials

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Okay if you don't mind being paid per second

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Xbox Am in Springfield, MO
    Current Employee - Xbox Am in Springfield, MO

    I have been working at SYKES

    Pros

    You can work from home, that's about the only pro I can think of. You mostly work with idiots, I'm not talking about customers either. I mean managers, supervisors, and co-workers. Its the typical call center tech support circus, no one actually knows anything about whats going on with issues and everyone is an expert whatever that means. The main issue with the company is that upper and middle management are clueless about anything other then playing office politics. You are constantly told "We want you to be a top performer." Which ironically "Top Performers" are just idiots that have learned how to socially manipulate customers into giving them satisfactory surveys. There are no way to track follow ups or even your own performance management keeps all this information to itself and there is no actually reasoning behind how you are ranked or rated. You are told you get 9.50 an hour which the way the pay is generated is by 15 minute blocks that you may or may not get full credit for depending upon if you can stay logged into the switch for that entire time. All their systems depend upon the VPN connection to work properly, you will be disconnected and the company will say "if you can't prove its a company issue we do not have to pay you for this time." In summation if you have a choice between working at SYKES or working for a sweat shop its essentially the same thing, they use the idea that you work at home as leverage to take advantage of you while paying you the very bare minimum they can get away with. The fact remains also you force you employees to get a phone line when a sip connection over VPN would be just as secure and actually save your employees money.

    Cons

    no paid time off
    often back to back calls
    little or no training
    You will get paid per second you are logged into their soft phone.

    Advice to ManagementAdvice

    I'm not sure what to say here, I know you have the image of caring for your employees but do you? I worked for your company for two months and its clear no one has any idea what's going on from day to day. The job itself wouldn't be bad if not for the incredibly low pay and the technical issues that seem to stem from out right incompetence in implementation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Typical big business that doesn't care about its employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES (more than 8 years)

    Pros

    you may get lucky enough to work with a good group of people.

    Cons

    low pay, bad benefits, and they will screw you out of anything possible

    Doesn't Recommend
  8. 2 people found this helpful  

    If you know the right people, you can move up quickly but don't expect decent pay or benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff in Lakeland, FL
    Current Employee - Support Staff in Lakeland, FL

    I have been working at SYKES

    Pros

    Flexibility, freedom once promoted, easy job, mostly nice people.

    Cons

    Terrible pay and benefits, won't pay deserved salary for qualified employees, would rather save money and hire someone less qualified.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Milton-Freewater, OR
    Current Employee - Customer Service Representative in Milton-Freewater, OR

    I have been working at SYKES

    Pros

    Sykes values your contribution to the team and gives you an opportunity to grow. A true team environment.

    Cons

    Scheduling can be restrictive and pay increases have been on a freeze for two years.

    Advice to ManagementAdvice

    Pay more money and give raises to your employees

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    HORRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Allentown, PA
    Current Employee - Customer Service Representative in Allentown, PA

    I have been working at SYKES full-time (more than a year)

    Pros

    you sit all day. that's all the pros i can think of. oh and they feed us sometimes like during CS "appreciation" week.

    Cons

    everything is a challenge, horrible place to work. i've been there a year and some change and it just keeps getting worse. oh and they don't really require people to shower or care for personal hygiene. they complain if we eat on the call floor but then they sell us nachos and cheese and pretzels that we're all so damn sick of. so basically it's like, no outside food but if you buy what we sell you can eat it, also we have to pay to wear our own clothes, $10 a week to "dress down" that's a whole paycheck at the end of the year.

    Advice to ManagementAdvice

    management sucks. they need to fire everyone and start new. management at sykes- allentown is a JOKE. they are so unprofessional and they LOVE to belittle us... what would sykes be without us? what would they be if all of us just got up and walked out? who would take all the calls? lOl too bad no one is bold enough to do it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    If you are thinking about a possible opportunity here - DON"T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL

    I have been working at SYKES full-time (more than a year)

    Pros

    The building is new and very nice
     (Lakeland II)

    Cons

    Management is AWFUL, there is drug use on site,very unprofessional, fraud, drama, high school all over again, their attrition is awful, its a wonder that the place is still standing.
     (Lakeland II)

    Advice to ManagementAdvice

    Burn it to the GROUND - ! If you want quality work - hire quality people and PAY THEM what they are worth.
     (Lakeland II)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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