SYKES Reviews

Updated August 25, 2015
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
37 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

147 Employee Reviews

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  1. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Philadelphia, PA
    Former Employee - Director in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Overall, it is financially sound - it has a future among outsourcers.

    Cons

    "burn & churn" environment. staff is treated largely as a collection of "spark plugs" - all interchangeable with built in obsolesence

    Advice to Management

    evolve from being a "me too" company and push toward being a creative leader


  2. Don't work for Sykes

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    I wish I had some

    Cons

    They do not care about their employees AT ALL enough said.

    Advice to Management

    Just sell the company


  3. Helpful (2)

    Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You get to work at home, there's no traffic, the people you work with are nice and helpful. You don't have to feel someone breathing down your neck.

    Cons

    The biggest con in this job is the low pay and the long hours. You work for great programs but it's almost minimum wage.

    Advice to Management

    You should give employees better bonuses. Try to be more understanding of an employee's situation.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    You'd better have two months salary saved up before you leave your current job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work at home; that is when they can figure out what date to actually start you on.

    Cons

    Lack of training. More time spent waiting on other trainees with computer issues than actually learning. Unable to review the loads of info they dump on you outside of work because they're paranoid about confidentiality. Stress is high when there is a call you don't quite know how to handle and it takes 20 mins to get a simple answer from TLs, because there's only 5 of them and 60 trainees. Also, they don't train you how to use the soft phone features or other systems they need you to use until the day of nesting. One hour to learn it; the rest of your career to own it.


  6. Helpful (1)

    Nice enviornment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Management Desk Analyst in Morrilton, AR
    Former Employee - Operations Management Desk Analyst in Morrilton, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Sykes can get you a head start if you want to know more about call center environment. The people you meet.

    Cons

    No health insurance, Horrible vacation package, The upper management does not care about their front line workers and it shows.

    Advice to Management

    If you show your employees you are working for them they will work for you.


  7. smh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kingstree, SC
    Current Employee - Customer Service Representative in Kingstree, SC
    Doesn't Recommend
    Neutral Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    higher pay than most places in my area, they'll hire you on the spot , the actual job it self isn't bad.

    Cons

    Everything else, the roof leaks, the computers don't work sometimes, none of the management is organized, they frequently cut corners. The environment there is toxic.

    Advice to Management

    get organized


  8. Customer service

    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL

    Pros

    working from home is a great experience I have been with sykes for 3 years now I enjoy my job immensely advancement opportunities are available all the time

    Cons

    I would like to see Sykes give the changes that are implemented more time to take affect as oppose to changing it so quickly.


  9. Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Quincy, IL
    Former Employee - Customer Service Representative in Quincy, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES (More than 3 years)

    Pros

    Allows you to work from home.

    Cons

    Never a singular point of contact. Not informed of who the Human Resources person is and how to contact them. High turnover in all levels. Low pay. Metrics-based job with many metrics out of your control. Poor training.

    Advice to Management

    Pay people enough to reduce turnover. Have consistency.


  10. Great if you put in the time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent

    Pros

    Work from home is fantastic

    Cons

    Pretty much everything else is sub-par

    Advice to Management

    Train your people, and hire more coaches.


  11. CCP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work-from-home job opportunity, probably the only plus to this company.

    Cons

    Low pay for a lot of work, rude callers, back-to-back calls all day, breaks only 10 minutes. They say you can advance in the company but I failed to see that.

    Advice to Management

    Pay more and appreciate the level stress this job can place on it's CCPs. They are people, too.



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