SYKES
2.6 of 5 288 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.6 287 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(155 ratings)

43% of employees recommend this company to a friend
55 Employee Reviews Back to all reviews
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    If only there were good changes in the workplace, then maybe it would be tolerable.

    Customer Service Agent I (Former Employee)
    Fayetteville, NC

    ProsThe best thing I've enjoyed was having the chance to meet great friends that would end up being long lasting friends. At one point of my life, I've been a pushover and always let things go. This job did teach me to strengthen myself and to not let people walk all over me.

    ConsThere wasn't any stable leadership in the workplace. Managers constantly having "meetings" and never being around to help the CSR's. I didn't feel that the safety of the employees were a top priority to the managers. No leniency for people who have children and have emergencies. No chance to grow in that career due to favoritism. There is no professionalism, and on top of it all, even managers themselves don't follow the mission statement. I wanted to work at SYKES because of the mission statement, and I lost that interest after I immediately worked on the floor after training.

    Advice to Senior ManagementPlease stop hiring everyone! Hire those who would actually work hard and help the company grow. Please look closely at your managers because they are just doing whatever they please and not helping your CSR's. If you care about the company, care about your employees. Happy CSR's will bring better results in my opinion, and truthfully at this location, there isn't a single happy CSR. Pop in unannounced and see what its really like, go undercover in your locations. Have some leniency for those with children and those who are married to the military. If the management was different and if the managers actually followed the mission statement, I would have stayed a bit longer. I was one of the top people that did referrals in my team and the whole call center, give some rewards to those who go above and beyond for you. All I ask is to at least consider what I tell you, because most if not all former employees feel the same way I do.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Full of lies

    Anonymous Employee (Current Employee)

    ProsAt first a decent schedule with promises due to experience. Most of the TMs are ok

    ConsAMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to Senior ManagementYou don't have enough time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The people you work with are your only incentive.

    Customer Service Representative (Former Employee)
    Lakeland, FL

    ProsSteady paycheck, competition, flexible shifts

    ConsOutdated equipment, unfriendly front office, disgusting bathrooms, no appreciation

    Advice to Senior ManagementMy advice is to spend a week as a CSR or Team Manager to really understand your employees. You have no idea.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Worst Employer in the Area

    Call Center Agent (Former Employee)
    Fort Smith, AR

    ProsDecent pay and most coworkers nice

    ConsHorrible upper management and site organization. When hired Sykes tells you about all the schedule flexibility and then refuse to change schedules. Seniority has nothing to do with moving up in the company and upper management and leadership treat you awful by cursing at you and only moving up younger cute women and women willing to be more than employees. Many managers and leads have been placed there by having relationships with the people in charge. Employes have absolutely no input or chance to give feedback.

    Advice to Senior ManagementDo your jobs without shouting and belittling subordinates who keep you in your job. Stop wasting money and then telling employees raises are not possible.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Disappointed

    A&F Customer Service Representative (Current Employee)

    ProsThe only pro is you are working from home.

    ConsCall volume dropped on the project that I was on and I was removed from the program and placed back into the job pool. I am now waiting to be placed on another project.

    Advice to Senior ManagementStop hiring so many people for projects at one time that way you don't have to remove people from projects right when they are getting comfortable with doing the work. I would recommend the company because I enjoyed working on the project that I was on while I was on it.

    Yes, I would recommend this company to a friend

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    sykes

    Anonymous Employee (Former Employee)

    Prosthey pay good and the job is not that hard

    Consmust be able to deal with customers attuitude

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Terrible company

    IT Support (Current Employee)

    ProsGood chance for promotions and raises, making improvements encouraged

    ConsChange management is too involved, management is not friendly, hiring process is tedious, hostile work environment, long pointless meetings, pay is not competitive, processes are not efficient, projects are not managed well

    Advice to Senior ManagementHire competent managers who can run projects efficiently, relax change management that it doesn't eat up so much time, run meetings more effectively, compensate employees better, lessen micromanagement

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Large company that cares nothing for the employees of the businesses they buy up.

    Anonymous Employee (Former Employee)

    ProsThey will hire anyone (literally anyone)

    ConsThe turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

    Advice to Senior ManagementLet some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    horrible

    Customer Service Representative (Former Employee)
    Sumter, SC

    ProsWhen they had the RIM contract it was great,

    ConsI worked there 4 years and had not had a raise. they decreased my pay without written notice, When they got the BOA contract it all went to proverbial hell. They will not work with you on any issues. Upper mgmt is incompetent to say the least. You have to have sex with someone to get promoted or change your sexual orientation They write you up for the stupidest things and the pay....everyone that does what we do gets at least 13.00 per hour, Sykes steals your money. They create incentives, when you meet the criteria to get the incentive, they back out with lies. Scheduling is horrendous. It can be worked out where there is weekend coverage but they utterly refuse to give employees a weekend or 2 days in a row off. Some acct managers make you wonder how they got the position in the first place. Huge turnover with riffraff being hired because they ran out of good workers. They ride the line when it comes to illegally keeping to the workforce guidelines and cause people to loose a lot of money and because they pay the the state something, they are not prosecuted or checked on a legal basis..That man is rich, why advocate stealing from the very people who assist him in being rich. Oh, they call that greed.

    Advice to Senior Managementstop allowing BOA to rule as slave owners, and pay your employees what they should make, then your turnover will decrease.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not the greatest.

    Customer Service Representative (Former Employee)
    Greenwood, SC

    ProsPros?
     2nd shift?
    1 lunch breaks?
    TV in break room?
    Located in mall?

    ConsSome cellular call centers pay at least 12-14 hr...this place only pays 9.00-9.50/hr.
    Write ups for everything like not hitting all stats which a lot of time is out of your control.
    Unprofessional and loud.
    Training too short.
    High turnover rate-more than half of my training class had quit once we got on the phones by ourselves.
    Having to share desk spaces-the last thing you want is somebody being all loud sitting next to you. Would it kill y'all to get some partitions or something?

    Advice to Senior ManagementTraining should be more thorough. The first day we were on the phones was a hot mess. Everyone in my training class was raising our hands for help, which made us look incompetent to customers calling in. They don't prepare you enough for the phones because we would get calls regarding issues we were totally clueless to and didn't go over in class. Some "red hats" or team helpers act like they have attitudes when you ask for help. Like what the hell are they paying you for. Basically, you teach yourself how to do the job with your MyCSP which is pretty much an online manual on how to do everything. Some red hats get snippy when you ask a quick question rather than spending a ton of time searching on myCSP to find the answer. Again, having to constantly read through paragraphs to answer a customer's question takes time, and the longer it takes to answer a customer's question the more it makes you look like you don't know your job. I don't think some red hats know the answers off hand a lot of time because when you ask, their response is "what does MyCSP say?" Training class was just there for everyone to basically goof off half the time. Most were in their 20s and didn't take having a job seriously. It's probably why we were clueless when we got to the phones...too much horseplaying in class. Loud and unprofessional. I get you wanna make the call center more relaxed, but would it kill you to be a little bit more professional? Not cool having to explain the loud a** to your customer on the phone. As someone else stated, this is an ok starter job...but if you've had other jobs then you know that this place is pretty bad. You can tell the ones who are just there until they find something better from the ones who are uneducated and young who will probably end up working there for life. The high turnover rate and the inability to attract people and keep them is very telling. I don't trust any more companies with high turnover rates.

    No, I would not recommend this company to a friend

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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