SYKES Reviews

Updated July 31, 2015
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
42 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

153 Employee Reviews

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  1. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Representative in Tampa, FL
    Current Employee - Customer Representative in Tampa, FL

    I have been working at SYKES full-time (Less than a year)

    Pros

    The atmosphere of the company was great. Wonderful people for co-workers

    Cons

    Growth is limited, poor management and dress code

    Advice to Management

    Keep up the corporate training


  2. Helpful (4)

    At Home Based Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES part-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    It isn't a bad job, the pay could be better, but, if you are in need of work fast and have bills to pay, it is an excellent way to get your feet wet in the field of customer service!

    Cons

    The pay rate is minimum wage in most instances, which is not very realistic when it comes down to make a living with such a bad economy. On the plus side, it is at home based so you do save on expenses.

    Advice to Management

    Increase the pay rate! If you pay the employees more, starting out at least $12 hr, then I believe you'd have greater success as a company as a whole


  3. Sykes Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Houston, TX
    Current Employee - Customer Care Representative in Houston, TX

    I have been working at SYKES (More than a year)

    Pros

    Work from home with flexibility in hours and shifts.

    Cons

    Having to build a time bank to take time off that is not paid.


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  5. Sykes General Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    work from home, easy application process, can move up quickly into a supervisor position if you're looking to advance

    Cons

    poor benefits, no paid time off, supervisors and management are overworked and underpaid

    Advice to Management

    I was everything from a phone rep all the way to supervisor, trainer, and assistant Team Lead. It's easy to move up into a supervisor position, becoming a trainer or a team lead can be a bit tricky. The team leads and trainers are not paid enough for all they do


  6. Acct Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at SYKES (More than 5 years)

    Pros

    Challenging work and fast paced environment

    Cons

    None that can be pointed out.


  7. Customer Service Representative

    Former Employee - Customer Service Representative in Fayetteville, NC
    Former Employee - Customer Service Representative in Fayetteville, NC

    I worked at SYKES

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It can be a fun place to work.

    Cons

    The wages are low, without regard for experience.

    Advice to Management

    Increase pay based on experience and performance.


  8. Compensation is the main issue.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Lakeland, FL
    Current Employee - Team Manager in Lakeland, FL

    I have been working at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great atmosphere, metrics are fairly accessible for a call center.

    Cons

    Compensation is very low, attrition is very high.

    Advice to Management

    Increasing pay will lower attrition incredibly.


  9. Need more pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Care Representative in Denver, CO
    Former Employee - Customer Care Representative in Denver, CO

    I worked at SYKES

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The coaches are very nice and helpful.

    Cons

    You can work there for years but raises are minimum.


  10. Helpful (3)

    I worked at the Sykes call center that was an affiliate of Bank of America.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sumter, SC
    Former Employee - Customer Service Representative in Sumter, SC

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The interview is done online. There is 8 weeks of training. It could be fun and informative if you have a great trainer. After 6 weeks of training, you get put in a team and your team leader helps you through OJT. Once on the floor, you get a team manager. Mine was awesome and a great motivator. She always encouraged us to be the best and was always helpful. The pay is above minimum wage and you do have insurance. Yes, you may have upset customers who will cuss you out. I always put the phone on mute and laugh because they can't see you. Please don't take it personal. You get a small 9% incentive for availability, handle time, and survey. I always had great surveys. If you cant get a TM to help, my coworkers helped out a lot On one of your breaks, read up. Info changes daily. The do have give a ways and our site donated a lot of money for local charities, which is awesome.

    Cons

    *Not enough pay. You get paid so little to do so much. The actual workers a BOC gets paid way more. I think we had the best and knowledgeable staff because the people who worked at the actual company NEVER knew the simplest tasks. *Technical Issues I had to come in to work 30 minutes early to find a working computer. Some of my coworkers would saves seats for their friends and lie about the computers being broken. There was never a sign up saying the computers were down *Escalation Some of them had the worst attitudes ever. They barely wanted to do their jobs and would look at you crazy or send you to someone else if you need help. One guy said I said mam too much (which is how we show respect in the south). *Promotion Not much room for promotion. And if you want to move to a department that does double duty (blended) the extra $0.25 is not worth the headache.

    Advice to Management

    Pay more for blended workers. They do double duty. Make workers feel appreciate and not like prison inmates Allow people to take the vacation (unless it's a holiday or people put in a lot for that day) when they put in for it. I personally know someone who has worked there for two years and got their vacation denied every time. More pay overall Get reliable IT people. Not ones who sit around and get a free paycheck Talk to your workers. See about the issues they are having. Create a better work environment. Even though I no longer work there, I think is management took pride in their employees, it will be a little better place to work. A thank you can go a LONG way.


  11. Helpful (3)

    Sykes Enterprises Inc.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Auburndale, FL
    Former Employee - Customer Service Agent in Auburndale, FL

    I worked at SYKES (More than a year)

    Pros

    Easy employment, fairly simple job.

    Cons

    Not very good about approving time off.



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