SYKES Reviews

Updated July 24, 2015
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4.0
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
63 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

126 Employee Reviews

Sort: Popular Rating Date
  1. Would still work there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kingstree, SC
    Current Employee - Customer Service Representative in Kingstree, SC

    I have been working at SYKES (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pays real well and I did enjoy the type of work I was doing.

    Cons

    The job is stressful because of the work environment.


  2. Customer Care Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Denver, CO
    Current Employee - Customer Care Professional in Denver, CO

    I have been working at SYKES

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work at home. Good management & support. Positive attitudes. Limited benefits.

    Cons

    Low pay & raises. 15c for 3000 hrs. Not inline with national averages

    Advice to Management

    Average yr pay raise 3% for full time (2080 hrs), 15c for 3000 hrs is way below that.


  3. Customer Service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Langhorne, PA
    Former Employee - Customer Service Representative in Langhorne, PA

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training was adequate. Attitude was upbeat.

    Cons

    Minimal Pay. Can be very technical.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Agent in Eugene, OR
    Current Employee - Outbound Sales Agent in Eugene, OR

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy the office setting they portray and the business casual look . The sales incentives and free prizes you can win . Etc plasma tv's and speaker systems . The chance to make really good money is there. At the AT&T side, just be persistent.

    Cons

    Angry customers and the fact that some employees have families and personal problems medical issues and may need to miss a day. They have a strict attendance policy.

    Advice to Management

    Give us more slack for family or sick time. We are human and there are hundreds of employees at that office.


  6. CCP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Homewood, IL
    Current Employee - Customer Care Professional in Homewood, IL

    I have been working at SYKES (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible scheduling, supportive staff, telecommute postitions

    Cons

    pay raises are not annual


  7. Sykes Home CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Morristown, TN
    Former Employee - Anonymous Employee in Morristown, TN

    I worked at SYKES part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I like that I could work from home. They also provided all the necessary training.

    Cons

    Some of the cons would be that I would be asked to cut my shift earlier on many occasions.

    Advice to Management

    My advice would be that if you hire people for a full time job please let us know in advance that the job is part time


  8. Helpful (2)

    Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Coach/Support in Fayetteville, NC
    Current Employee - Program Coach/Support in Fayetteville, NC

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Can work from home, positive environment. Room to advance if you're willing to work for it.

    Cons

    Training for certain programs could be improved.

    Advice to Management

    Take care of your dedicated employees as they can make your job much easier.


  9. New Day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Bloomsburg, PA
    Current Employee - Account Manager in Bloomsburg, PA

    I have been working at SYKES full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I was lucky to move up quickly through out the company, within 3 years.

    Cons

    Currently I don't have any.

    Advice to Management

    None at this time.


  10. Helpful (5)

    Amazing work from home experience!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Customer Service Representative in Bradenton Beach, FL
    Current Employee - At Home Customer Service Representative in Bradenton Beach, FL

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working from my home office. I was provided with a computer by the Sykes team shortly after I began training. The Team Leads care and are flexible. VERY GOOD PAY. Full-Time hours. Overtime available. Really great time center for requesting time off, dropping and picking shifts. Nifty phone number that can be used to call in sick, speak to a Sykes rep or get tech support if your Sykes computer is having issues. Internal transfers always being offered if you keep a good customer service score. Also DIRECT DEPOSIT!!!!

    Cons

    Not many but one was definitely having to go out and buy an expensive call center phone and headset for that phone as well as for the computer even though you'll only need one of the sets once training is over. Difficult to get in touch with higher ups. Mostly a waiting game especially if you have human resource related questions.

    Advice to Management

    Make it easier for employee to reach out to human resources and discuss job opportunities within the company.


  11. Helpful (1)

    csr/qa/trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Excelsior Springs, MO
    Current Employee - Customer Service in Excelsior Springs, MO

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working from home no extra money out of pocket for gas or lunch!

    Cons

    Pay could be a little higher. It is decent considering you work from home

    Advice to Management

    Na



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