SYKES

  www.sykes.com
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SYKES Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

2.5 299 reviews

53% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(160 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights
55 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Do not overlook the ones that work hard to do their job right.

    Deposits (Former Employee) Wise, VA

    ProsThe people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    ConsInsurance was not that good.

    Advice to Senior ManagementMore advancements would be good.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great people

    Anonymous Employee (Former Employee)

    ProsGreat people, learned a lot of skills working with client.

    ConsCan be high intensity, but in the end it's worth it.

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Positive

    Director (Current Employee) Tampa, FL

    ProsFlexible work environment
    Laid back culture

    ConsSiloed organization with difficulties working across the organization

    Advice to Senior ManagementBreak down the walls between organizations/functional areas

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Exciting experience while enriching the lives and experiences of clients.

    Inbound Sales Agent (Current Employee) Lakeland, FL

    Prosfriendly staff, room for advancement, competitive salary plus commission, healthy competitive environment, etc

    Consthis is for someone desiring to pursue a business career; not for someone with design career in mind.

    Advice to Senior Managementthank you for the opportunity and all the assistance that was offered and aide that was extended.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Leadership

    Technical Trainer (Current Employee) Fayetteville, NC

    ProsOpportunities, friendly environment, good location

    ConsMiscommunication, contradicted policies, organization and schedules

    Advice to Senior ManagementCommunication is one of the important keys for success.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Positive, but not paid enough.

    Anonymous Employee (Current Employee) Tampa, FL

    ProsFlexible work environment. Exceptional leadership.

    ConsThe pay isn't commensurate with the job requirements.

    Advice to Senior ManagementGet rid of the salary caps, promote faster, reward success and punish failure.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good Job, easy to learn

    Customer Service Representative (Current Employee) Amherst, NY

    ProsEasy sit down job, Payed Training, and easy to pick up

    ConsWork Schedule, angry callers rarely.

    Advice to Senior ManagementMore Shift options

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company with little job security

    Team Manager (Former Employee) Bismarck, ND

    ProsI was promoted to manager at Sykes within three months, over dozens of more senior people. They recognize talent.

    ConsSince the positions are contract, there is much uncertainty..

    Advice to Senior ManagementNeed to increase job security for star employees, possibly offering relocation.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Working at Sykes

    OMD Analyst (Current Employee) Lakeland, FL

    ProsI can honestly say that I have enjoyed the years I've spent working here. The people are great.

    ConsMy job is being sent offshore.

    Advice to Senior ManagementYou need a local connection for OMD to be most efficient.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Experience at Syke

    Customer Service Representative (Former Employee) Bloomsburg, PA

    ProsCompany really works with you and will advance you if you work hard. worked with good people that were really helpful. No excuse not to succeed here if want to

    ConsNone really hated to leave, but unfortunately had to relocate. No public transportation to get back and forth to work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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