SYKES Reviews

Updated September 11, 2014
Updated September 11, 2014
331 Reviews
2.2
331 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
177 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Tampa, FL
    Current Employee - Supervisor in Tampa, FL

    I have been working at SYKES full-time for more than a year

    Pros

    Great Management Team, and great work-life balance.

    Cons

    Inconsistent pay compensation. Due to "system gliche" you are not able to receive your max incentive bonus, even if you earned it.

    Advice to ManagementAdvice

    Not just listen to employees about Payroll issues, but act upon them more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time for more than 3 years

    Pros

    Positive environment! Continued mentoring and support throughout my career with Sykes. I really enjoyed my colleagues while working with Sykes. Sykes is a very large BPO...but it never felt too large, if you know what I mean. Chuck Sykes instills the sense of camaraderie...even though Sykes employees are 60K+ strong!

    Cons

    Don't really have any to share.

    Recommends
    Approves of CEO
  3.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Allentown, PA
    Current Employee - Customer Service Representative in Allentown, PA

    I have been working at SYKES full-time for more than a year

    Pros

    Fairly easy work. Nice working conditions. Building is in good shape as is the call floor. Other employees and managers are very nice and easy to work with.

    Cons

    Pay rate is low for the work we do.

    Advice to ManagementAdvice

    Pay rate is way below other companies in the area.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Sumter, SC
    Former Employee - Customer Service Representative in Sumter, SC

    I worked at SYKES full-time for less than a year

    Pros

    The company take their time and train their employees

    Cons

    remaining your tone when dealing with a difficult customer.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I feel very satisfied, rewarded, and even further educated due to my time spent working at Sykes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hays, KS
    Former Employee - Customer Service Representative in Hays, KS

    I worked at SYKES full-time for more than a year

    Pros

    The co-workers were always fun and helpful and it is always nice to have a computer always at/on hand when answering a call, helpful, in depth, and appropriate training, as well as a great database of information to draw from when on a call regarding nearly any problem a caller may have.

    Cons

    Poor hours, few directing supervisors, boring and empty working environment, which can cause a problem if you cannot find the information you are looking for relative to the caller's problem directly in the Sykes database and would like to speak to someone directly about it, (as getting support yourself by phone from a supervisor on one line while giving it to a caller on another line can get confusing really quick.)

    Advice to ManagementAdvice

    Find ways to keep employees busy, give things to do on long waits (2 hours+) between calls, & find more efficient/less tedious ways to log them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Best job I can ever obtain to establish a relationship developing a plan of action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC

    I have been working at SYKES full-time for less than a year

    Pros

    Gaining commitment with the customer leading to a suspension of my own values to isolate critical issues and represent business

    Cons

    I'm not a supervisor LOL

    Advice to ManagementAdvice

    Give certificates or awards to the best employers

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company with Great Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES full-time for more than a year

    Pros

    SYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    Cons

    I've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to ManagementAdvice

    It appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Awesome...Training is awesome and so is staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Training is awesome and so is staff

    Cons

    i don't have anything bad too say

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rsd  in  Kingstree, SC
    Former Employee - Rsd in Kingstree, SC

    I worked at SYKES full-time for more than a year

    Pros

    work with you on your hours, and lots of schedules to choose from.

    Cons

    with lots of shifts its lots of employees its hard to get good shifts.

    Advice to ManagementAdvice

    More Weekends off shifts

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than 3 years

    Pros

    Worked for 4+ years. Great growth from within

    Cons

    None to mention. Worked there many years ago

    Recommends
    Positive Outlook
    Approves of CEO

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