SYKES Reviews

Updated July 13, 2015
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
91 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

192 Employee Reviews

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  1. Helpful (2)

    Sykes, " You say great , I say horrible."

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get semi good pay. It's a job. It's a sit down job vs. a physical job.

    Cons

    Sykes does not care about its workers. When mostly every one else gets holidays off with family Sykes workers are made to clean cubes or take calls. The benefits really do not cover anything. You play musical chairs every three months. There is no stability. This job is that, a job. This is a job that a trained monkey could do if it could talk and type. The raises when you get a raise is like .05, wow big money!!! Management does not do their job. They like to pass the buck. This job is very flexible, you can never plan around your job. You do not get your information in a timely manner. You never really learn anything its the same thing over and over. With dealing with official businesses you do not recieve the "perks" as if you were working straight for the business itself.

    Advice to Management

    Make your employees "happy" employees. If your workers are happy then your customers are going to be happy. Treat your employees like you want to be treated. Don't pass the buck to other people under you. Step up to the job. Remember that if you lie to your employees then they are going to return the favor.


  2. Helpful (5)

    A company that manages with intimidation, fear and disrespect.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL

    I have been working at SYKES

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Air conditioned and nice entry level workers. Good hours , close to good places to have lunch, new chairs, close to home.

    Cons

    The upper level management do not know what they are doing and are 10 years behind times. Many middle management employees are in thier positions due to favoritism not based on skills and performance. Never any positive feedback but plenty of negative feed back. Management uses fear and intimidation as a performance tool resulting in low morale. HR is useless. Very unprofessional management style and negative atmosphere. Extreemly high turn over rate at this call center.

    Advice to Management

    Treat people like adults not children. Get bettter tools so employees can do their jobs as best as possible. Stop using fear and intimidation as a performance tool, positive feedback first is always the best practice to get the best results. Pay better and lastly provide more jobs here in the USA your home headquarters.


  3. Helpful (2)

    stressful and inconsistent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomsburg, PA
    Former Employee - Customer Service Representative in Bloomsburg, PA

    I worked at SYKES

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the location, working indoors, and

    Cons

    the pay, the hours, the shift bids, the annoying supervisors, horrible insurance, the lockers, the house keepig they never cleaned up it was always so dusty.

    Advice to Management

    please hire more competent workers and also please only promote the people that deserve the position not those that you prefer.


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  5. Helpful (2)

    Bad management, bad training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Milton Freewater, OR
    Former Employee - Customer Service Representative in Milton Freewater, OR

    I worked at SYKES full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Just about anybody can be hired.

    Cons

    Silly contrests, very bad training.

    Advice to Management

    Pay more, stop silly contests and use money as incentives. Train better trainers and have current employees set with new employees for two weeks to finish training.


  6. Helpful (3)

    It was the most demanding employer I've ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR

    I worked at SYKES full-time (More than a year)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Most of the people that I worked for the company were really friendly. It was one of the better paying positions I've had. If you don't mind working overtime, there were plenty of opportunities for that.

    Cons

    They were not very accommodating when it came to needing to be off on short notice, especially when you had been sick or went to the hospital. They would terminate people for anything that forced them to be out of work. Before resigning, the company tried to make overtime mandatory for everyone, even if you didn't want to work it. The atmosphere was really unpleasant, and it was so bad that I felt like I would end up in the hospital. I also felt that the company's expectations were unreasonable, and you had to get through every call as quickly as possible and try to meet their expectations. If you want to be off on holidays, don't get your hopes up. Even on Christmas Day, there were people that had to work.

    Advice to Management

    I'd say listen to the people that help you stay in business. Without them, you wouldn't be employed.


  7. Bad Training Process

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN

    I have been working at SYKES part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You can work from home

    Cons

    Training is very bad. Processes are very poor. Changes protocols everday. No help in Production. You pay for all expenses. You work the hours they need you.

    Advice to Management

    Train upper Management better. Have actual AGENTS train agents. Computer skills should be a MUST. Reduce Class size. Fire those that can't keep up the pace.


  8. Helpful (5)

    law suit in the making

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent, Technical Support in Greenwood, SC
    Former Employee - Customer Service Agent, Technical Support in Greenwood, SC

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good to get your foot in the door and learn the ropes of the cell sales industry. without it i wouldnt have learned what i needed to know to move into a retail store.

    Cons

    exreemely unprofessional behavior regarding favors in the scheduling department and with site directors. people were going on dates with certain managers to get days off approved. all the work one would do in a retail store with none of the pay. if you werent willing to be involved with unethical questional behavior with coworkers after hours you have no hope of getting ahead in the company.

    Advice to Management

    be stricter on your hires coming into the company, be pushing a high turnover rate by setting unrealistic standards to keep low per hour wages you hurt your client and the site cannot maintain itsself without unethical behavior. monitor your team leads more diligently.


  9. Helpful (1)

    Milton-Freewater Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Knowledge and Implementation Manager in Milton Freewater, OR
    Former Employee - Project Knowledge and Implementation Manager in Milton Freewater, OR

    I worked at SYKES full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Opportunities are available as long as you know someone in management. I have worked with SYKES for over 10 years and find it to be not fair and unfriendly at the local center. I have dedicated my life to this company, then lost my job due to personal opinion of Regional Site Director. If he did not like someone, he did what ever it would take to get rid of that person, no matter what the cost.

    Cons

    Performance is no longer valued at local center.

    Advice to Management

    Hire management that is objective not subjective


  10. Helpful (1)

    The worst of the worst.... I pray, every day, to get away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Saint Louis, MO
    Current Employee - Customer Service in Saint Louis, MO

    I have been working at SYKES part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    With the price of gas, it saves... a little.

    Cons

    Where do I start? The salary SUCKS. They have the money to pay more, but don't. They make sure that you are listed as "part-time" so benefits are zero. They that every day & time is "mandatory", especially holidays, so that they do not have to give holiday pay. They made sure to read the labor law o they can skate around every benefit, and anything that would benefit the employee. They care NOTHING about the employee. They demand that you work overtime under threat of repercussions, reprimands, etc. they want you to work when they want, how long they want, and then have the nerve to HINT to you that you cant check your work email, you schedule while you are on the clock. They can't tell you not to because that would be in violation of federal law, making you work off the clock, but with threats, innuendos and other bullying tactics that is what they do. They expect employees to do everything for the customer and give us, the employee nothing in return. I found out that a different contractor that has an account with the same as sykes, is paying their employees a higher incentive to do THE EXACT SAME WORK! They set everything up so that you have no out. If you want time off & try to give it to them well in advance, the system will not accept it. If you wait until the system accepts it, too bad, can't get it. They briefly mentioned PTO, and benefits, and have said nothing about it since. If you ask, you get ignored. I guess they regretted it, changed their mind and hope that everybody develops amnesia. Their software is a joke and they take every opportunity to try to say it is the employees issue, so they don't have to pay you while they fix their problems. If you DARE voice your opinion, you are labeled a troublemaker and targeted, nit-picked and harassed. Why am I still here? Can't find anywhere else to go. The SECOND I find another position they will get an earful before I quit.

    Advice to Management

    What difference would it make? The management knows exactly what they are doing. And are doing nothing to change it.... for the employees.


  11. Helpful (2)

    Disorganized, Terrible Systems and Management unqualified

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norfolk, VA
    Current Employee - Customer Service Representative in Norfolk, VA

    I have been working at SYKES part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The ability to work from home

    Cons

    Sykes have Team Managers (TM) that really needs training. The whole Sykes Management team needs traning or hire qualified employees! 1. You can not bully someone to work mandatory overtime!!! If you don't work you will be "terminated"! This could be a lawsuit in the making!!! Scheduling training after your shift is over! The turnover rate is soooo high and they need agents on the phones!!!! You wouldn't have this problem, if you valued the employees and give them more money! 2. Their system is a joke! Their systems are always failing, then IT tells you, it's your ISP. 2. The training for new hire needs to be longer, very ineffective! Their motto is you will learn once you start taking calls. The employee needs to learn the basic first. 3. Pay in very inadequate. But it's something, until something else comes along and that is going to be pretty soon! All the demands that has been applied to the CSRs, is absurd! You don't pay much, it's part-time because you are not allowed to work over 39 hours, but they want you to work the 39 hours each week. Demanding, using tacky and unlawful tactics will only cause for your employees to go against you and not want to work for you. 4. Employee morale is low!!!! Employees are under appreciated, underpaid. Why would I want to continue to work for a company that operates like the owner name is "Gyp Rosetti" (Boardwalk Empire HBO tv show). 5. Management is very incompetent! Always trying to find a negative in everything you do! Nothing Positive! A person minds starts to rebel once you tell them what they will do or else! That's more like a threat. 6. Company does not keep their promise.....Where is our pto (paid time off)? I guess they offered it to us then took it back.

    Advice to Management

    Pay employees more, If you want to make something mandatory, make it "mandatory" for upper and lower management to have a college degree in Business Management! So they can successfully manage the employees! The key to a success business is not bullying, demanding, using unlawful tactics like you are "Gyp Rosetti" to "make" your employees do something!!! But one of the keys to having a successful business is "employee morale"! If you don't have employees that are happy, it will be directed to your customers and in turn, SYKES will lose business.



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