SYKES Reviews

Updated September 29, 2014
Updated September 29, 2014
341 Reviews
2.2
341 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
183 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 10 reviews)

More Highlights

115 Employee Reviews Back to all reviews

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  1.  

    Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative  in  Rosario, Santa Fe (Argentina)
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)

    I worked at SYKES full-time for more than a year

    Pros

    Pros? What's that at Sykes?

    Cons

    The corporate culture is based on intimidation and unfriendly manners. You won't learn much, there's basically no training and the leadership is nonexistent: your immediate superiors are basically there because they're somebody-more-superior's friend.

    Advice to ManagementAdvice

    Go get some managerial qualifications and some ethics and then come back to business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    So so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at SYKES full-time for more than 8 years

    Pros

    Great job for Customer Service reps who are looking for experience in the industry as well as people who want to advance their career. Sykes does promote from within so you can learn as much as you can from the various training and opportunities offered.

    Cons

    Once you reach management level, your job security if pretty much out the window. The company says they strive to promote from within etc. however, when people who have been with the company for a while reach a certain level and are seen as invaluable because of another company acquisition, they aren't considered important anymore regardless of how long they have been with the company.

    So, if you do strive for management, know that once you get there, your time with Sykes is limited regardless of your performance because the "new" company will be considered the golden children until the next acquisition. Lay offs are the norm now for management. Who wants to work for a company like that? Not me, which is why I have my resume out.

    Advice to ManagementAdvice

    Appreciate the people you have and stop making every new company you acquire and the people from that company the preferred ones. Treat everyone within the organization within respect and do a better job of communicating why all the lay offs happen.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    not a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Malvern, AR
    Former Employee - Call Center Agent in Malvern, AR

    I worked at SYKES full-time for more than a year

    Pros

    was a it down job while i was pregnant and could not be on my feet

    Cons

    they push you to get people off the phone as fast as you can and don't care if you actually fix the callers issue. they have gone thru over half of the work force in my area and do not rehire if you are fired/quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Survey Results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Lakeland, FL
    Current Employee - Anonymous Employee in Lakeland, FL

    I have been working at SYKES for more than a year

    Pros

    Can't think of any at the moment. It certainly has the potential to be much better than what it is.

    Cons

    What happened to the results of the E-Survey they were in such a hurry for us to complete?? Were the results that bad they can't share them so the employees know what's going on? To much favoritism and drama. Can't get promoted by performance, only by which manager likes you best.

    Advice to ManagementAdvice

    Sykes supposedly prides itself as a "people" company. Why can't the upper management follow those basic guidelines? (For everyone and not just their favorites)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Sykes retention agent for At&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time for less than a year

    Pros

    Great for networking for other jobs in the future. Since most people that work there are always looking for new employment opportunities they share other job openings for other companies

    Cons

    Totally filled with drama and no one ever knows what they are doing as far as management and Human Resources goes

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Negative reviews understate mismanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at SYKES part-time for more than 3 years

    Pros

    Work at home with flexible hours

    Cons

    Tons of unpaid work time is fertile ground for lawsuits.
    Metrics are a disservice to Sykes' clients because they do not measure performance.
    Frequent technical problems are always blamed on CSRs,
    Training is inadequate and sometimes wrong. CSRs who cannot learn independently get fired.
    CSRs cannot access necessary tools and databases due to Sykes mismanagement.
    Team leads do not support CSRs because they are abused even worse.
    Promises are worthless. They tell CSRs what they want to hear, then do what management wants..
    CSRs are not allowed to talk to each other, management, nor HR.
    Destruction of evidence -- they delete chat logs and emails showing company misconduct. Copy-and-paste is disabled.

    Advice to ManagementAdvice

    They won't listen. The only ways to get through are lawsuits, Dept of Labor regulation, and maybe competition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Aweful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    I work in malvern. Nothing good. This company is the worst. For the love of god don't do it.

    Cons

    No respect. No one follows through with what the say. Really bad upper management.

    Advice to ManagementAdvice

    Get you stuff together

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Lakeland, FL
    Former Employee - Customer Service in Lakeland, FL

    I worked at SYKES full-time for more than a year

    Pros

    there are none this is like the worst company ever

    Cons

    they steal money out of your pay checks

    Advice to ManagementAdvice

    get it together

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Run AWAY!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time for less than a year

    Pros

    Can't think of any...Oh, the Bathrooms were clean.

    Cons

    Terrible hours/pay with no negotiation. Terrible treatment by supervisors in a pass-the-buck environment. A Place filled with empty promises to advance, but what they fail to mention is that advancement only comes to those on the good ole' boys system...oh, and also without a raise.

    Advice to ManagementAdvice

    tear it down and start over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Shocking Abuse of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  La Canada, CA
    Current Employee - Customer Service Representative in La Canada, CA

    I have been working at SYKES full-time for less than a year

    Pros

    Health benefits (which you pay for) working from home

    Cons

    Ignorant, power mad and tyrannical supervisors, who dish out verbal warnings on a daily basis. Really crap systems which go down several times per day (2003 server) . Lack of professional management, don't tell you about shift bids then schedule you to work during your vacation and NEV ER EVER one word of apology when they screw up . Just tell you it is somehow your fault. This company should be called The Matrix, you are left in doubt that you are just a POS to them. Human rights abused every day. No respect at all for the people who are making them money

    Advice to ManagementAdvice

    Please remember that the people you are bullying and harassing over minor infringements, like a warnings for being a couple of minutes over your break time are the same people who, on the same day, work maybe 20 minutes after midnight shift ends to resolve customer issues, like true professionals. Please remember when an agent screws up it is morally wrong to deny a credit especially if that mistake costs a customer several hundred of dollars. If Rogers find out you will be getting the company into big trouble and this is called theft which is illegal in this country. Because of the ridiculous pace of change in plans for their customers, and when 4 different supervisors give 4 different resolutions to your problems, it is really not acceptable to ding agents with a verbal warning when the supervisory level itself is totally confused....how do you think we feel? Are you not aware how this engenders such negativity among agents. Instead of communication through chat on an ad hoc basis when at least 1/7th of agents are off work, why not aspire to an intelligent form of communication, like emails so we can actually be reliably informed about what we are supposed to be doing before we actually receive warnings for failing to do it. Oh yes and when I have been informed that I have been given approval for a vacation week, please do not then inform me by posting a schedule for me to work the week before the vacation; and when I query it, THEN proceed to tell me it is not approved. In our business this is known as BS and this company is drowning in it.. Corporate structure is kept tightly under wraps so you never know who to turn to when you are being bounced around (that is why they do it). Finally the decision makers in this company are rank amateurs who don't know how to deal with people, communicate effectively, negotiate fairly. They only know how to manipulate and brainwash, because they themselves are lap dogs doing the dirty on agents for a career move, whilst selling their souls in the process. In a career spanning over 40 years I have pages and pages of excellent references and recommendations, have worked in senior management and got outstanding reviews from my clients, I have ALWAYS been treated with respect. Even with this company I have a high 90's customer satisfaction rate. However, I would not recommend my worst enemy to work for this company and I would recommend any and all my fellow worker to seek legal advice (plenty of no win no fee lawyers out there) to sue this company for shocking abuses and practices (which they always blame on their client ...which is even more BS). Apart from health benefits I would mark Sykes at -5 in all areas however I doubt they have minus scale in this survey. So many new agents (under 6 months) out on stress leave it is so bad and they use a lot of disabled and rural employees as they have little employment options, thereby enabling them to abuse them more. Sykes will not recruit in Ontario any more as they have to pay 12.10 per hour for home based agents in this province. So now they are recruiting on the west coast (where I am sure they will be taking advantage of temporary foreign workers).. So be warned they copy the friendly welcoming behaviors of other more reputable companies but once you have hit 4-6 months then they start trying to brainwash and abuse you. Stand up for yourself and give back as good a you get, otherwise working for thee morons will destroy your confidence and make you physically sick, like they have done to so many good people. .As for me, I am outta here EI or no EI, nothing is worth this kind of life with Sykes, free to rebuild a career and reputation without these corporate leec hes sucking out your lifes blood. Sad that they are even allowed to operate in a country like Canada. Hope this gives you the full picture about this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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