SYKES

www.sykes.com

SYKES Reviews

Updated February 25, 2015
Updated February 25, 2015
104 Reviews
3.0
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
104 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

104 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Intense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Cluj-Napoca (Romania)
    Current Employee - Account Manager in Cluj-Napoca (Romania)

    I have been working at SYKES

    Pros

    Colleagues, Work load, Schedule, Development, Oportunities

    Cons

    Lack of planning, no sanctions, poor management, low salary

    Advice to ManagementAdvice

    Be leaders.

    Recommends
    Negative Outlook
  2.  

    Working there now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kingstree, SC
    Current Employee - Customer Service Representative in Kingstree, SC

    I have been working at SYKES full-time (more than a year)

    Pros

    Laid back paid training opportunity for growth if your a hard worker and have some character. Great positive environment opportunity to work independently.

    Cons

    low pay, poor technology tools and systems.
    The systems of accountability are taxing signing out on a telephone even though your on an electronic punching (not on the phone) is'nt reliable. If im on the phone and your system on the phone says i'm not there when i am it's a hassle to get an email about time missed while the time clock shows i'm present is a hassle again software challenges and systems being faulty affects employer credibility with employees.

    Advice to ManagementAdvice

    Update software on computers used to assist customer better, internet browsers ,windows operating system etc.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good opportunities for learning if you are at your first job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    good learning opportunities and nice colleagues

    Cons

    not too many growth opportunities for senior manager positions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company depending on program and location. It is an entry level workplace to earn experience for better careers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lakeland, FL
    Current Employee - Anonymous Employee in Lakeland, FL

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The "People First" ideology is really being embraced at the location that I work at and there is opportunity for movement as long as you apply yourself. Local administration cares for its employees and agents, and they host focus groups monthly to listen to the agents without their supervisors being present so that the agents can freely provide feedback without fear of retaliation. The company is making good progress.

    Cons

    The main issues are difficult for a company. Being a third-party outsourcing company (business process outsourcing), we handle inbound calls, outbound calls, email, chat, etc. for a lot of different clients who pay for our services if they cannot, or choose not to, host their own service lines. Naturally, that equals lower wages of $9 to $11 on average because there isn't much room for increase based on contracts. The benefits aren't the best and the paid time off favors the lower wage earners, regardless of your position with the company.

    Advice to ManagementAdvice

    This is for upper management. Changing the Paid Time Off program to eliminate hours of agents/employees based on wage is unfair. If an agent has worked hard to merit an increase over time, they should not receive less paid time off than a new agent who has barely a few months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for the detailed feedback. This truly helps us in our efforts to improve as an employer.

  6. 2 people found this helpful  

    Lifescan customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY

    I have been working at SYKES

    Pros

    The call center is nice and everyone is cooperative. They give you $5 Tim Horton cards when you receive a compliment call from a customer.

    Cons

    The customer reps are underpaid.The hourly pay should be higher for the bilingual reps. They also don't appear to give raises and you can only get a raise if you are promoted.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    It was intetstng to learn a new trade. I was a CCP Tech Support Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Hattiesburg, MS
    Current Employee - Call Center in Hattiesburg, MS

    I have been working at SYKES full-time (more than 10 years)

    Pros

    Paid training, Payroll, hours, and benefits

    Cons

    The Scheduled shifts were inconvenient.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  8.  

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sit down all day, stay busy

    Cons

    Need more training provided for new employees

  9.  

    Great facilities, low or no increase

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Facilities are great. They have great processes and workflows that i am able to apply to my current job.

    Cons

    salary increase are minute even with promotion. Learning and development services only for managers.

    Advice to ManagementAdvice

    Bring back the annual appraisals and not profit sharing.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chavies, KY
    Former Employee - Customer Service Representative in Chavies, KY

    I worked at SYKES part-time (less than a year)

    Pros

    Health issuance, flexible work hours, easy work.

    Cons

    Location, a lot of traffic

    Recommends
    Positive Outlook
  11.  

    Good learning experience, but oftentimes frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)

    I have been working at SYKES full-time (more than a year)

    Pros

    People are extremely friendly.
    The Communications department does their best to make the environment as enjoyable as possible with contests, activities and special treats.
    Managers understand there must be a work-life balance, and they will help out with any schedule accommodations for study reasons.
    Great importance is given to education and personal development through language and Cisco courses, as well as career path options within the company itself.

    Cons

    Communication between departments and between managers and employees is lacking. Information is improperly compartmentalized sometimes, which leads to surprises and emergencies.
    The company philosophy struggles between aiming for quality or quantity when it comes to the recruiting process.
    While the benefit package has been growing, the salary is lagging behind other companies in the same field.

    Advice to ManagementAdvice

    Focus more on hiring quality employees than simply mass hiring. This will help slow down attrition rate.

    Recommends
    Negative Outlook

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