SYKES
2.6 of 5 288 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.6 287 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(155 ratings)

43% of employees recommend this company to a friend
55 Employee Reviews Back to all reviews
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    If only there were good changes in the workplace, then maybe it would be tolerable.

    Customer Service Agent I (Former Employee)
    Fayetteville, NC

    ProsThe best thing I've enjoyed was having the chance to meet great friends that would end up being long lasting friends. At one point of my life, I've been a pushover and always let things go. This job did teach me to strengthen myself and to not let people walk all over me.

    ConsThere wasn't any stable leadership in the workplace. Managers constantly having "meetings" and never being around to help the CSR's. I didn't feel that the safety of the employees were a top priority to the managers. No leniency for people who have children and have emergencies. No chance to grow in that career due to favoritism. There is no professionalism, and on top of it all, even managers themselves don't follow the mission statement. I wanted to work at SYKES because of the mission statement, and I lost that interest after I immediately worked on the floor after training.

    Advice to Senior ManagementPlease stop hiring everyone! Hire those who would actually work hard and help the company grow. Please look closely at your managers because they are just doing whatever they please and not helping your CSR's. If you care about the company, care about your employees. Happy CSR's will bring better results in my opinion, and truthfully at this location, there isn't a single happy CSR. Pop in unannounced and see what its really like, go undercover in your locations. Have some leniency for those with children and those who are married to the military. If the management was different and if the managers actually followed the mission statement, I would have stayed a bit longer. I was one of the top people that did referrals in my team and the whole call center, give some rewards to those who go above and beyond for you. All I ask is to at least consider what I tell you, because most if not all former employees feel the same way I do.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Full of lies

    Anonymous Employee (Current Employee)

    ProsAt first a decent schedule with promises due to experience. Most of the TMs are ok

    ConsAMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to Senior ManagementYou don't have enough time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Unprofessional Management.

    Technical Support (Current Employee)
    Shanghai, Shanghai (China)

    ProsYoung, dynamic, and fun colleagues in the team, no overtime

    ConsIt is an multinational company but the management style here is like that of the local family business. People are promoted not based on their skills or competencies but based on network and how much you are willing to take more work/responsibility without any raise.

    Advice to Senior ManagementBe more professional, use some common sense when it comes to decision making and giving direction.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    The people you work with are your only incentive.

    Customer Service Representative (Former Employee)
    Lakeland, FL

    ProsSteady paycheck, competition, flexible shifts

    ConsOutdated equipment, unfriendly front office, disgusting bathrooms, no appreciation

    Advice to Senior ManagementMy advice is to spend a week as a CSR or Team Manager to really understand your employees. You have no idea.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst Employer in the Area

    Call Center Agent (Former Employee)
    Fort Smith, AR

    ProsDecent pay and most coworkers nice

    ConsHorrible upper management and site organization. When hired Sykes tells you about all the schedule flexibility and then refuse to change schedules. Seniority has nothing to do with moving up in the company and upper management and leadership treat you awful by cursing at you and only moving up younger cute women and women willing to be more than employees. Many managers and leads have been placed there by having relationships with the people in charge. Employes have absolutely no input or chance to give feedback.

    Advice to Senior ManagementDo your jobs without shouting and belittling subordinates who keep you in your job. Stop wasting money and then telling employees raises are not possible.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Disappointed

    A&F Customer Service Representative (Current Employee)

    ProsThe only pro is you are working from home.

    ConsCall volume dropped on the project that I was on and I was removed from the program and placed back into the job pool. I am now waiting to be placed on another project.

    Advice to Senior ManagementStop hiring so many people for projects at one time that way you don't have to remove people from projects right when they are getting comfortable with doing the work. I would recommend the company because I enjoyed working on the project that I was on while I was on it.

    Yes, I would recommend this company to a friend

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    Disappointed

    Customer Service Representative (Former Employee)
    Makati City (Philippines)

    ProsGood good good good Benefits,

    ConsPoor, unsympathetic Administrators, lacks professionalism

    Advice to Senior ManagementWalk your Talk

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    sykes

    Anonymous Employee (Former Employee)

    Prosthey pay good and the job is not that hard

    Consmust be able to deal with customers attuitude

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Terrible company

    IT Support (Current Employee)

    ProsGood chance for promotions and raises, making improvements encouraged

    ConsChange management is too involved, management is not friendly, hiring process is tedious, hostile work environment, long pointless meetings, pay is not competitive, processes are not efficient, projects are not managed well

    Advice to Senior ManagementHire competent managers who can run projects efficiently, relax change management that it doesn't eat up so much time, run meetings more effectively, compensate employees better, lessen micromanagement

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Good workplace to spend a few years and then move on with the experience you gain from it.

    Trainer (Current Employee)
    Edinburgh, Scotland (UK)

    ProsMulticultural environment, opportunity to speak different languages, regular shifts. Career opportunities if you want to progress and good relationship between employees. Good workplace if you do not have many career ambitions and you are happy to have a steady job.

    ConsThe company does not seem to care enough for the employees, the turnover is high and salaries are one of the lowest compared to competitors. The workload increases exponentially and there is very little praise and reward to the employees for the work done. It is difficult to find help and support when is needed on both personal and professional sides.

    Advice to Senior ManagementInstead of not being available to support the employees when they need solutions or advice, try to listen and remember that you are dealing with human beings and not a source of income for the company. Value your hard working employees rather than focusing on finding way to have them do any responsibility job because "it is a great opportunity for you" but "unfortunately we are unable to pay you extra for it"
    The standards are getting worse, recently very unsuitable candidate were hired or offered a job because there was no other options and money had to come in.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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Glassdoor is your free inside look at SYKES reviews and ratings — including employee satisfaction and approval rating for SYKES CEO Chuck Sykes. All 55 reviews posted anonymously by SYKES employees.