SYKES

  www.sykes.com
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SYKES Reviews

Updated Jul 16, 2014
All Employees Current Employees Only

2.5 296 reviews

53% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(159 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility(in 22 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment(in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic(in 11 reviews)

  • Team managers are selected due to their stats, very poor management(in 8 reviews)

57 Employee Reviews Back to all reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Too much stress for too little money.

    At Home Customer Service Representative (Current Employee)

    ProsSchedule is a set one which is nice.

    ConsThe wages are a joke for what we have to put up with. Too stressful for minimum wage. Too much abuse from customers and the expectation that every customer will be happy after talking to us is unrealistic.

    Advice to Senior ManagementIncrease the wages so people will want to stay. The schedule is not bad. Stop being unrealistic in expectations of how we can resolve 100% of customer concerns.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Disappointing

    Quality Manager (Former Employee) Spokane, WA

    ProsThe people I worked with had great dedication to the QA department

    ConsNo backing from upper management

    Advice to Senior ManagementListen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    If only there were good changes in the workplace, then maybe it would be tolerable.

    Customer Service Agent I (Former Employee) Fayetteville, NC

    ProsThe best thing I've enjoyed was having the chance to meet great friends that would end up being long lasting friends. At one point of my life, I've been a pushover and always let things go. This job did teach me to strengthen myself and to not let people walk all over me.

    ConsThere wasn't any stable leadership in the workplace. Managers constantly having "meetings" and never being around to help the CSR's. I didn't feel that the safety of the employees were a top priority to the managers. No leniency for people who have children and have emergencies. No chance to grow in that career due to favoritism. There is no professionalism, and on top of it all, even managers themselves don't follow the mission statement. I wanted to work at SYKES because of the mission statement, and I lost that interest after I immediately worked on the floor after training.

    Advice to Senior ManagementPlease stop hiring everyone! Hire those who would actually work hard and help the company grow. Please look closely at your managers because they are just doing whatever they please and not helping your CSR's. If you care about the company, care about your employees. Happy CSR's will bring better results in my opinion, and truthfully at this location, there isn't a single happy CSR. Pop in unannounced and see what its really like, go undercover in your locations. Have some leniency for those with children and those who are married to the military. If the management was different and if the managers actually followed the mission statement, I would have stayed a bit longer. I was one of the top people that did referrals in my team and the whole call center, give some rewards to those who go above and beyond for you. All I ask is to at least consider what I tell you, because most if not all former employees feel the same way I do.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Full of lies

    Anonymous Employee (Current Employee)

    ProsAt first a decent schedule with promises due to experience. Most of the TMs are ok

    ConsAMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to Senior ManagementYou don't have enough time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    Unprofessional Management.

    Technical Support (Current Employee) Shanghai, Shanghai (China)

    ProsYoung, dynamic, and fun colleagues in the team, no overtime

    ConsIt is an multinational company but the management style here is like that of the local family business. People are promoted not based on their skills or competencies but based on network and how much you are willing to take more work/responsibility without any raise.

    Advice to Senior ManagementBe more professional, use some common sense when it comes to decision making and giving direction.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    The people you work with are your only incentive.

    Customer Service Representative (Former Employee) Lakeland, FL

    ProsSteady paycheck, competition, flexible shifts

    ConsOutdated equipment, unfriendly front office, disgusting bathrooms, no appreciation

    Advice to Senior ManagementMy advice is to spend a week as a CSR or Team Manager to really understand your employees. You have no idea.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Worst Employer in the Area

    Call Center Agent (Former Employee) Fort Smith, AR

    ProsDecent pay and most coworkers nice

    ConsHorrible upper management and site organization. When hired Sykes tells you about all the schedule flexibility and then refuse to change schedules. Seniority has nothing to do with moving up in the company and upper management and leadership treat you awful by cursing at you and only moving up younger cute women and women willing to be more than employees. Many managers and leads have been placed there by having relationships with the people in charge. Employes have absolutely no input or chance to give feedback.

    Advice to Senior ManagementDo your jobs without shouting and belittling subordinates who keep you in your job. Stop wasting money and then telling employees raises are not possible.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Comp & Benefits

    2 people found this helpful  

    Disappointed

    A&F Customer Service Representative (Current Employee)

    ProsThe only pro is you are working from home.

    ConsCall volume dropped on the project that I was on and I was removed from the program and placed back into the job pool. I am now waiting to be placed on another project.

    Advice to Senior ManagementStop hiring so many people for projects at one time that way you don't have to remove people from projects right when they are getting comfortable with doing the work. I would recommend the company because I enjoyed working on the project that I was on while I was on it.

    Yes, I would recommend this company to a friend

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    Disappointed

    Customer Service Representative (Former Employee) Makati City (Philippines)

    ProsGood good good good Benefits,

    ConsPoor, unsympathetic Administrators, lacks professionalism

    Advice to Senior ManagementWalk your Talk

    • Culture & Values
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    • No Opinion of CEO

     

    sykes

    Anonymous Employee (Former Employee)

    Prosthey pay good and the job is not that hard

    Consmust be able to deal with customers attuitude

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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