SYKES Reviews

Updated March 26, 2015
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2.0
107 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
235 Ratings

107 Employee Reviews

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  1. Throwaway people, throwaway solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cluj-Napoca (Romania)
    Current Employee - Anonymous Employee in Cluj-Napoca (Romania)

    I have been working at SYKES

    Pros

    Perfect place for just graduated people, colleagues

    Cons

    Huge management issues - paycheck and benefits - "low cost" company, exacerbated in Romania

    Advice to ManagementAdvice

    Pay some attention to your employees satisfaction surveys results regarding their managers and try to breakdown the established feudal system in Cluj's offices which concentrates all the power in a really limited number of individuals

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Maybe good for newly graduated, but low pay and worse management makes people leave quick.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Västra Ed (Sweden)
    Current Employee - Technical Support in Västra Ed (Sweden)

    I have been working at SYKES full-time (more than a year)

    Pros

    -Easy to get a work at Sykes, harder to keep.
    -Easy outward atmosphere. Can fool people.
    -Good teammates
    -Bonus system is there at least, but took a year before it was started up.
    -Supervisors at least try to keep up the morale

    Cons

    -Low pay, really low pay.
    -Only favorites and favoritism will get you promoted. Without a friend in upper management you will stay agent.
    -Lack of personal development opportunities. Won't support you in developing at all.
    -Training is lacking, won't help when on the floor.
    -On the outwards a good atmosphere, but the more you work here the more you feel the oppressive Sykes basically telling you that you are worthless. Management does a lot to help with that.
    -Taking phones are mentally taxing, yet no support for depression, stress or other factors.
    -Large turnaround on hires. Always people getting fired, getting hired, quitting and getting sick. Original team that I was on and started up almost 2 years ago, only two people left on that team. The rest have moved on.
    -Does nothing to help in making the job less boring, maybe this part is just me.
    -No choice for working at home, even though the job could easily be done at home.
    -No critical help in reaching targets, no help in getting more training. Only nagging.

    Advice to ManagementAdvice

    Just change the cons and you should be able to get this place running.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Operations Management Desk Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Work environment, nice fellow workers

    Cons

    Low pay, very poor health benefits

    Advice to ManagementAdvice

    Pay the employees a living wage and offer decent health care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. The Team Managers seem very inexperience when being professional. They only care about themselves and you "selling".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Lakeland, FL
    Current Employee - Customer Service Specialist in Lakeland, FL

    I have been working at SYKES full-time (less than a year)

    Pros

    Casual work environment.
    Contracted with AT&T.
    They offer AFLAC at a discounted rate.

    Cons

    Reaching sales goals.
    For the amount of issues you deal with and solve, should be paid at least $12.00/hr.

    Advice to ManagementAdvice

    Have more training for Team Managers on proper work etiquette.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Atlanta, GA
    Current Employee - Customer Service Agent in Atlanta, GA

    I have been working at SYKES

    Pros

    Flexible hours working from home

    Cons

    Not enough hours terrible chain of communication pay wasn't that great

    Advice to ManagementAdvice

    Work better to keep employees
    Communicate better with employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Company is ok, but pay is not great not benefit s

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL

    I worked at SYKES

    Pros

    Team leader was great. Company is well established.

    Cons

    A few tech problems, and the pay is not great.

    Advice to ManagementAdvice

    Pay raise

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful

    Treats their agents worse than inmates. I was corporate so they at least treated me as human.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Milton-Freewater, OR
    Former Employee - Systems Administrator in Milton-Freewater, OR

    I worked at SYKES full-time (more than a year)

    Pros

    Offer multiple choices for health insurance.

    Cons

    The nicer health insurance options cost $600+ a month to cover your family.

    Advice to ManagementAdvice

    Give employees a reason to invest themselves in a company for other reasons than just a paycheck. I felt like a very replaceable minor cog in that dirty machine. They would rather just replace the squeaky wheel than oil it. I worked there for a year and a half, and I NEVER once saw my manager's face. It was like I was one of Charlie's Angels...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. Call agent

    Current Employee - Call Center Representative in Sumter, SC
    Current Employee - Call Center Representative in Sumter, SC

    I have been working at SYKES

    Pros

    The coworkers are the best thing the management are the worst.

    Cons

    The managers and the company

    Advice to ManagementAdvice

    More pay for the work

    Doesn't Recommend
    Negative Outlook

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    I'm sorry to hear that. We appreciate all feedback and will do our best to continue to build on our coaching culture.

  10. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (less than a year)

    Pros

    Low gas cost. Taking naps on breaks. Flexible Schedule.

    Cons

    Minimum wage, little to no benefits. Barely any paid time off. Not having the opportunity to work 40 hour work weeks

    Advice to ManagementAdvice

    If you want to see better revenue and more contracts, treat your employees above the at home industry standard.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Company does not set the agents up for success very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Lakeland, FL
    Current Employee - Call Center Agent in Lakeland, FL

    I have been working at SYKES

    Pros

    I learned quite a bit regarding medicare advantage programs.

    Cons

    Training needs to be more detailed to set the agents up for success instead of throwing them out to the floor with minimal information.

    Advice to ManagementAdvice

    Consistency in the TMs and floor support so that when agents ask for assistance the information provided is accurate.

    Doesn't Recommend

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for your feedbakc. We appreciate your ongoing employment and look for ways to continously improve.

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