SYKES

  www.sykes.com
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SYKES Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

2.5 300 reviews

53% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(160 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights
61 Employee Reviews Back to all reviews
in
    • No Opinion of CEO

     

    Management Sucks

    Anonymous Employee (Current Employee)

    ProsSykes provides flexible hours .

    ConsIf your looking to grow with the company find another job. Management is always changing. Management never wants to be bothered and are always in "special meetings." There are no pay raises no matter how great your work is. Misinformation is given to employees from Management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Okay

    Agent (Current Employee) Raleigh, NC

    ProsGuaranteed 40 hours a week.

    ConsNot enough pay for work required.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place, terrible salary

    Inbound Sales Agent (Former Employee) Sveg (Sweden)

    ProsThey see you, and your potential.

    ConsThe salary is terrible and no benefits.

    Advice to Senior ManagementUp the salaries and throw in some benefits.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Hectic

    Anonymous Employee (Current Employee) Louisville, KY

    Prosvery performance oriented. Lots of employee engagement activities.

    Consnot a lot of local support or opportunities for growth unless you wanted to transfer to other sites.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Easy work but shady coworkers.

    Customer Service (Former Employee) Sumter, SC

    ProsThe money was okay. Starting pay was 9.00. You were guaranteed 40 hours so that was a plus. The job itself wasn't hard. Avoiding the drama with newsy coworkers was more of the goal of the day. But overall my personal experience was okay.the training period was fun also.

    ConsToo much workplace drama especially with the younger aged coworkers who were really immature. Long shifts.

    Advice to Senior ManagementProvide more training on workplace etiquette. Develop more realistic schedules.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Lots of opportunities

    Operations Management Desk Analyst (Current Employee) Lakeland, FL

    Pros-Moving up is pretty easy
    -More professional than other call centers

    Cons- It's a call center
    - Pay isn't the best

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    i'm a freshman so i have to gather more experience

    Customer Service Representative (Current Employee) Cluj-Napoca (Romania)

    Prosgood team members, flexible working plan, avarege salary, moderate working,

    Conshard to make a carier, not so much opportunity to learn, after a littel time it becomes borring

    Advice to Senior Managementhelp the employes to gather more experience and to evolve in a faster rate

    Yes, I would recommend this company to a friend

    2 people found this helpful  

    Love hate relationship

    Anonymous Employee (Former Employee)

    ProsYou start at $9, you can bonus off sales for TV, Internet & Home Phone and now if you add a line of service and if your surveys are good. They give an example of an extra $1,600+ in bonuses every month. If you want to move up they will do all they can to get you there. They have an "exchange" for employees in need where there is food and clothing and much more for those who need it all for free. The site director is extremely friendly and they all have an open door policy. It's mandatory full time with optional over time. You get an hour lunch and tons of schedules to choose from. They will also work with those in the army or in school.

    ConsThe bonus off of sales sounds great but it is EXTREMELY hard. Some customers get mad, sometimes there is absolutely no way to offer to customers. And if you don't offer you get wrote up. They are more concerned about making sales then they are of their actual customers having their issues fixed. They cut the highest bonus that was over $300 down to $75 and below that used to be over $200 and now it's $55 and the lowest bonus for WTR (willingness to recommend AT&T) is down to $45 from over $100. So they cut that back a lot. It's a call center. It will literally make you hate your life. You just have to weigh the bad and good, it sounds amazing when you start and you are like Why would any one ever leave?!? This place is amazing!! Then 6+ months down the lone you are like, How do I escape?

    Advice to Senior ManagementStop pushing so hard on making sales that it makes your employees want to quit. There is more to our customers than selling them things. I would definitely say look into changing the way your TMs bonus so that it's better for the employees and management. I absolutely loved my job until you threatened me about sales.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good BPO Company for starters.

    Technical Support Professional (Current Employee) Quezon City, National Capital Region (Philippines)

    ProsGood working environment and the people are friendly.

    ConsLow salary and no annual increase.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    you only got a promotion if you knew the right people

    Bank Agent (Current Employee) Lakeland, FL

    Prospromote from within, salary, work environment

    Consyou were only able to get promoted if you knew someone higher up, and once your a tenured agent they switch up the metrics and goals to try and get you out the door

    Advice to Senior Managementstop treating your tenured agents like crap, and treating new ones like gold

    Yes, I would recommend this company to a friend

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