SYKES Reviews

Updated April 17, 2015
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4.0
95 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
50 Ratings

95 Employee Reviews

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  1. Helpful (1)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most of the senior leadership is fair and has a team player attitude. Sykes was very good about promoting from within the organization. The

    Cons

    Some senior leaders were allowed to conduct themselves in less than professional ways without repercussions. There was a noticeable amount of favoritism in the senior teams.

    Advice to Management

    Do a better job in recognizing the hard working CSR's and the team leaders especially for the vast amount of responsibilities they perform.

  2. Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at SYKES full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sykes is very close to my heart as it was my training ground. It has a lot of talented and amazing people that will help you build your career.

    Cons

    Work-life balance is needed as well

  3. Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home is awesome

    Cons

    Unstability of accounts, they tend to close

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in work schedules when needed

    Cons

    constant fire drills unknown week to week

    Advice to Management

    more communication from upper management is needed

  6. One of the better places to work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in West Allis, WI
    Former Employee - Member Service Representative in West Allis, WI

    I worked at SYKES

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very accommodating, pay is good, benefits are okay.

    Cons

    Switching teams/supervisors with no notice.

    Advice to Management

    Extend the training a little longer

  7. Very engaging company with emphasis on solving engineering problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family oriented, friendly atmosphere, engineering fundamentals in sync

    Cons

    keep up the good work

  8. An organized company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Customer Service in Pasig, Rizal (Philippines)
    Former Employee - Tech Support Customer Service in Pasig, Rizal (Philippines)

    I worked at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good training. Reasonanle salary. Humane management and really listens to employees. Has a very good performance review process and sets achievable targets.

    Cons

    Account security is always a matter for the employees. Also, working night shifts really gets you after some time. It's hard to justify a sick leave.

  9. Excellent! Great employer to work for, I love the company and the organization culture is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at SYKES

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The work from home part of the job is great, it allows for a variety of needs to be served while wiring and managing a family.

    Cons

    None for me. As long as one works there assigned shift, there should be no problems.

    Advice to Management

    They are great!

  10. Great for entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Langhorne, PA
    Current Employee - Anonymous Employee in Langhorne, PA

    I have been working at SYKES full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Langhorne site has access to public transportation. I started as a CSR with little experience and lots of enthusiasm. I have been promoted and have grown with the company. Every job has its pros and cons, Sykes is a great company to get you experience in the field so you can move on to bigger and better.

    Cons

    many Supervisors do not posses ANY management skills. they are out for them selves and play favorites. Keep your head down and stay out of the drama.

    Advice to Management

    Hold supervisors accountable!

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for your feedback. We truly appreciate it all and continue to work towards continuous improvement for our employment environment.

  11. Great company just low pay and no benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    I love this company, most especially the gaming project, as they have truly gone above and beyond to make work /life balance to work. This company believes in promoting from within and tries to develop everyone into success.

    Cons

    The highest paid project is 10 an hr at start with the highest pay being 13 an hr after you remain a yr in what is known as a top performer program. Additionally they company only offers full benefits to those who are directly work for corporate such as management, human resources, and other support positions.

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for your feedback. We are listening and looking for ways to continously improve.

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