SYKES Reviews

Updated June 24, 2015
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5.0
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
55 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

86 Employee Reviews

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  1. Featured Review

    Helpful (9)

    Metrics Team Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Current Employee - Metrics Team Supervisor in Atlanta, GA

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    working from home is a great experience I have been with sykes for 3 years now I enjoy my job immensely advancement opportunities are available all the time

    Cons

    no cons for me I love it here

    Advice to Management

    keep up the good work


  2. A Great Place to work (Lakeland II)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trusted Advisor in Lakeland, FL
    Current Employee - Trusted Advisor in Lakeland, FL

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I won't say it's perfect but there's absolutely chances to do better. For example the commissions and stuff It makes it a little bit better!

    Cons

    Having Net Rep tied to getting overtime. Net rep is something that the customer get a text about and it could have nothing to do with you. The customer might get another survey about someone else and you get it because the customer doesn't relalize.

    Advice to Management

    Upper Management is great... More worried about my TM and FSR's


  3. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexibility and it is a pretty good place to work

    Cons

    Poor Pay and thats about it


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great advancement opportunities!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Lakeland, FL
    Current Employee - Recruiter in Lakeland, FL

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As an employee for the last 3 years, I've had 4 promotions. Can't ask for much more than that.

    Cons

    Not many. Any job has difficulties. Sykes make managing those obstacles bearable.

    Advice to Management

    Keep doing what your doing. Listening to your employees has made this company what it is today.


  6. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent I in Washington, DC
    Former Employee - Customer Service Agent I in Washington, DC

    I worked at SYKES (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The many incentives and bonuses for meeting your metrics.

    Cons

    I did not have a problem while working with Sykes.

    Advice to Management

    Keep up the good work.


  7. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get commission and prizes for sales

    Cons

    Having people yell at you over the phone

    Advice to Management

    None


  8. customer service agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great company I had worked in other country for this company I really learned helped me a lot and like it

    Cons

    a little of stress but is a good opportunity to learn and get experience and even helps In other areas of life


  9. Sales Manager ATT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is a lot room for advancement if you work hard. There are also really great incentives for people with sales drive.

    Cons

    The base pay is fairly low and requires a lot of work outside the building to be successful.

    Advice to Management

    Offer better benefits and higher pay for management.


  10. Helpful (3)

    I love this place!

    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in Lakeland, FL
    Current Employee - Anonymous Employee in Lakeland, FL

    I have been working at SYKES full-time

    Recommends
    Recommends

    Pros

    I have worked for Sykes for 3 years and love my job. If you come to work everyday with an I can help you attitude and a willingness to try you can go far.

    Cons

    Just like any job there are pros and cons. Who really likes to go to work everyday. Its a necessary evil.


  11. Great Place to work with great growth opportunity!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lakeland, FL
    Current Employee - Anonymous Employee in Lakeland, FL

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, great opportunity for advancement!

    Cons

    It's a job so it can't be fun all the time.

    Advice to Management

    Keep doing what you're doing.



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