SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated November 24, 2014
Updated November 24, 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

75 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    If you have no life

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    The benifits are a great price

    Cons

    They do not ask and do not care about your schedule. Ex. Childcare or continuing your education

    You are only allowed 4 days off every six months and if you want more days it is up to multiple people and if you meet their goals to get days off.

    They want you to provide great customer care, but wheb your issues need resolved they tell you to call a number no one answers.

    Advice to ManagementAdvice

    Ask people their availability before hiring.

  2. 1 person found this helpful  

    Underpaid for amount of work and training does not prepare for over half live calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Lakeland, FL
    Former Employee - Customer Service Agent in Lakeland, FL

    I worked at SYKES full-time (less than an year)

    Pros

    Hiring process was long but welcoming pre-employment team is great! Team leads are awesome and very helpful as well.

    Cons

    Training was not satisfactory, spent majority of the time reading articles ver-batim and not enough hands on training, listening to calls and watching use of tools. Not enough pay for the demanding calls and all of the resources necessary.

    Advice to ManagementAdvice

    Most of the pre-employment and leadership is great! The training however was long yet not helpful at all when applied to live calls. Instead of practicing live calls and using our tools we spent most of our time reading articles. Time would have been better spent listening to live calls and watching pro agents use their tools and resources properly during calls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    msr

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    8 wks course so it gives you time to learn the software used and they test once a week to make sure you are learning the material.

    Cons

    The benefits are not as affordable as expected especially when the pay is pretty low already.

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  5.  

    At Sykes I was a Customer Care Agent for AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Eugene, OR
    Former Employee - Customer Care Representative in Eugene, OR

    I worked at SYKES full-time (less than an year)

    Pros

    I loved assisting the customers and I loved my co-workers

    Cons

    I didn't like it that the customer care agent were trained for 7 weeks, but the corporate store and retail clerks were trained only 2 weeks. 75% of our calls were dealing with how the corporate/stores had messed up customer accounts.

    Advice to ManagementAdvice

    Train care agents and clerks the same way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Manager in Spokane, WA
    Former Employee - Quality Manager in Spokane, WA

    I worked at SYKES full-time (more than 3 years)

    Pros

    The people I worked with had great dedication to the QA department

    Cons

    No backing from upper management

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    If only there were good changes in the workplace, then maybe it would be tolerable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent I in Fayetteville, NC
    Former Employee - Customer Service Agent I in Fayetteville, NC

    I worked at SYKES full-time (less than an year)

    Pros

    The best thing I've enjoyed was having the chance to meet great friends that would end up being long lasting friends. At one point of my life, I've been a pushover and always let things go. This job did teach me to strengthen myself and to not let people walk all over me.

    Cons

    There wasn't any stable leadership in the workplace. Managers constantly having "meetings" and never being around to help the CSR's. I didn't feel that the safety of the employees were a top priority to the managers. No leniency for people who have children and have emergencies. No chance to grow in that career due to favoritism. There is no professionalism, and on top of it all, even managers themselves don't follow the mission statement. I wanted to work at SYKES because of the mission statement, and I lost that interest after I immediately worked on the floor after training.

    Advice to ManagementAdvice

    Please stop hiring everyone! Hire those who would actually work hard and help the company grow. Please look closely at your managers because they are just doing whatever they please and not helping your CSR's. If you care about the company, care about your employees. Happy CSR's will bring better results in my opinion, and truthfully at this location, there isn't a single happy CSR. Pop in unannounced and see what its really like, go undercover in your locations. Have some leniency for those with children and those who are married to the military. If the management was different and if the managers actually followed the mission statement, I would have stayed a bit longer. I was one of the top people that did referrals in my team and the whole call center, give some rewards to those who go above and beyond for you. All I ask is to at least consider what I tell you, because most if not all former employees feel the same way I do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Um

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Its a good opportunity . If you love people it would be a great opp for you as well. Fun environment

    Cons

    No words . Don't get paid enough .

    Advice to ManagementAdvice

    Pay More.

  9. 4 people found this helpful  

    Full of lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (more than an year)

    Pros

    At first a decent schedule with promises due to experience. Most of the TMs are ok

    Cons

    AMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to ManagementAdvice

    You don't have enough time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    The people you work with are your only incentive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES part-time (more than 3 years)

    Pros

    Steady paycheck, competition, flexible shifts

    Cons

    Outdated equipment, unfriendly front office, disgusting bathrooms, no appreciation

    Advice to ManagementAdvice

    My advice is to spend a week as a CSR or Team Manager to really understand your employees. You have no idea.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - A&F Customer Service Representative
    Current Employee - A&F Customer Service Representative

    I have been working at SYKES part-time (less than an year)

    Pros

    The only pro is you are working from home.

    Cons

    Call volume dropped on the project that I was on and I was removed from the program and placed back into the job pool. I am now waiting to be placed on another project.

    Advice to ManagementAdvice

    Stop hiring so many people for projects at one time that way you don't have to remove people from projects right when they are getting comfortable with doing the work. I would recommend the company because I enjoyed working on the project that I was on while I was on it.

    Recommends

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