SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated November 26, 2014
Updated November 26, 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

74 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Hectic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at SYKES full-time

    Pros

    very performance oriented. Lots of employee engagement activities.

    Cons

    not a lot of local support or opportunities for growth unless you wanted to transfer to other sites.

    Recommends
    Approves of CEO
  2.  

    Easy work but shady coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Sumter, SC
    Former Employee - Customer Service in Sumter, SC

    I worked at SYKES full-time (less than an year)

    Pros

    The money was okay. Starting pay was 9.00. You were guaranteed 40 hours so that was a plus. The job itself wasn't hard. Avoiding the drama with newsy coworkers was more of the goal of the day. But overall my personal experience was okay.the training period was fun also.

    Cons

    Too much workplace drama especially with the younger aged coworkers who were really immature. Long shifts.

    Advice to ManagementAdvice

    Provide more training on workplace etiquette. Develop more realistic schedules.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Management Desk Analyst in Lakeland, FL
    Current Employee - Operations Management Desk Analyst in Lakeland, FL

    I have been working at SYKES full-time (more than an year)

    Pros

    -Moving up is pretty easy
    -More professional than other call centers

    Cons

    - It's a call center
    - Pay isn't the best

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Love hate relationship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    You start at $9, you can bonus off sales for TV, Internet & Home Phone and now if you add a line of service and if your surveys are good. They give an example of an extra $1,600+ in bonuses every month. If you want to move up they will do all they can to get you there. They have an "exchange" for employees in need where there is food and clothing and much more for those who need it all for free. The site director is extremely friendly and they all have an open door policy. It's mandatory full time with optional over time. You get an hour lunch and tons of schedules to choose from. They will also work with those in the army or in school.

    Cons

    The bonus off of sales sounds great but it is EXTREMELY hard. Some customers get mad, sometimes there is absolutely no way to offer to customers. And if you don't offer you get wrote up. They are more concerned about making sales then they are of their actual customers having their issues fixed. They cut the highest bonus that was over $300 down to $75 and below that used to be over $200 and now it's $55 and the lowest bonus for WTR (willingness to recommend AT&T) is down to $45 from over $100. So they cut that back a lot. It's a call center. It will literally make you hate your life. You just have to weigh the bad and good, it sounds amazing when you start and you are like Why would any one ever leave?!? This place is amazing!! Then 6+ months down the lone you are like, How do I escape?

    Advice to ManagementAdvice

    Stop pushing so hard on making sales that it makes your employees want to quit. There is more to our customers than selling them things. I would definitely say look into changing the way your TMs bonus so that it's better for the employees and management. I absolutely loved my job until you threatened me about sales.

  6. 2 people found this helpful  

    you only got a promotion if you knew the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Agent in Lakeland, FL
    Current Employee - Bank Agent in Lakeland, FL

    I have been working at SYKES full-time (more than an year)

    Pros

    promote from within, salary, work environment

    Cons

    you were only able to get promoted if you knew someone higher up, and once your a tenured agent they switch up the metrics and goals to try and get you out the door

    Advice to ManagementAdvice

    stop treating your tenured agents like crap, and treating new ones like gold

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Customer Relations Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (less than an year)

    Pros

    Trainer was wonderful but didn't really teach anything. Very awesome co-workers and always having a party or something. Great benefits and promotes from within.

    Cons

    HR and the girls that are at the front desk are a piece of work. The girl at the front desk always has an attitude and a smart mouth.

    Recommends
    Approves of CEO
  8.  

    Call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Lakeland, FL
    Former Employee - Customer Service Agent in Lakeland, FL

    I worked at SYKES full-time (less than an year)

    Pros

    Pay is above average for position
    Training prepares you well for work demands
    Upper management cares about employees success.
    No other pros as far as I can see.

    Cons

    Shifts can be long depending on your client and scheduling needs for the client.
    Servers used ran far slower than were needed for the amount of calls being handled.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Sumter, SC
    Former Employee - Customer Service Agent in Sumter, SC

    I worked at SYKES full-time (more than an year)

    Pros

    The experience and the easy hire process. Possibly the most decent job in this very small city.

    Cons

    When hired for this position, the agents in the training class was told that desired shifts would be available and that was not the case. We were told that after a certain amount of time, we could put in for a shift change if we needed an earlier shift for emergency purposes only. I submitted paperwork and documentation, however I was denied a change. Upon the denied request, I voluntarily resigned. After I had resigned, my section manager informed me that it was approved. I was disappointed. Also, for all the work that is done, I believe $10 an hour would be more suitable for this position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Emotionally Draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Pay is nice
    met SOME good people

    Cons

    Quotas
    Work environment
    most people who work there are horrible

    Advice to ManagementAdvice

    --

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Good opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL

    I worked at SYKES full-time (more than an year)

    Pros

    Good growth opportunities at agent level.

    Cons

    Attrition rate was a challenge to improve.

    Advice to ManagementAdvice

    Continually solicit and utilize employee feedback

    Recommends
    Neutral Outlook
    Approves of CEO

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