SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated November 10, 2014
Updated November 10, 2014
369 Reviews
2.2
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
200 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rsd in Kingstree, SC
    Former Employee - Rsd in Kingstree, SC

    I worked at SYKES full-time (more than an year)

    Pros

    work with you on your hours, and lots of schedules to choose from.

    Cons

    with lots of shifts its lots of employees its hard to get good shifts.

    Advice to ManagementAdvice

    More Weekends off shifts

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Worked for 4+ years. Great growth from within

    Cons

    None to mention. Worked there many years ago

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager in Malvern, AR
    Current Employee - Sykes Team Manager in Malvern, AR

    I have been working at SYKES full-time (more than 3 years)

    Pros

    The career here is great it's easy to move up and a great place to get your foot in the door for a better career.

    Cons

    The only downside would be if you have to travel.

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Being a miniority in Nogales this company made me feel welcomed and assited me in a culture I did not know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Nogales, AZ
    Former Employee - Customer Service Representative in Nogales, AZ

    I worked at SYKES

    Pros

    The programs I worked was very interesting. They were either growing with added changes and new programs were being added. So there was always new learning experience. Sometimes easy and other are challenging to learn. The management was a open door policy. Management was always avaliable to speak with and to help. Also management was able to help us have a lunch room and lockers. Along with other facility improvements. During the close out management did try and help place it employee to other Job connections.. Also helped us into the transition of the unemployed.

    Cons

    The health insurance was not what I wanted as a insurance. After the buy out of ICT we turn into Sykes. Sykes then proceded to move all program slowly, the eventually closed the AZ unit completely.

    Advice to ManagementAdvice

    I wish we had the opportunity to transfer to a different part of the co, and or been offered to move to a different part of company

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    GREAT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support in Greenwood, SC
    Current Employee - Technical Support in Greenwood, SC

    I have been working at SYKES

    Pros

    Learned alot of things from Sykes....some good some bad..still work here.

    I really like the company alot, that is all.

    Cons

    Sitting down all day and not able to get up and walk around is probably the only thing that I didn't like.

    Advice to ManagementAdvice

    There is really nothing that the managment needs to do to improve, atleast my manager that is.
    I think that it's great.

    Recommends
    No opinion of CEO
  7. 2 people found this helpful  

    I LOVE working for Sykes!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Phone Technician in Sterling, CO
    Current Employee - Phone Technician in Sterling, CO

    I have been working at SYKES

    Pros

    Sykes is a great place to work. They treat the employees great and with much respect. Give out free things!

    Cons

    Sitting all day long! Other than that, nothing else!! I can't complain, I'm getting paid good for a small town!

    Advice to ManagementAdvice

    Train the employees better! We still learn it while doing it, but half the time was messing around in training.

    Recommends
    Approves of CEO
  8.  

    It was just good experience, you will learn something in Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Makati City (Philippines)
    Current Employee - Technical Support Representative in Makati City (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    There are a lot of benifits.

    Cons

    First is schedule. But it is pretty good in working at sykes, you will learn a lot and improve your career growth and skills.

    Advice to ManagementAdvice

    Just keep going.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    It has a good environment when working and the chances to improve your careers are good

    Cons

    The payment it's not good enough and some times working in there is stressful

  10.  

    Better

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sykes is very nice in culture, have abundant benefits and a better management.

    Cons

    On this part, Sykes has a low salary rate compared to others.

  11.  

    EXCELLENT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in London, ON (Canada)
    Current Employee - Customer Service Representative in London, ON (Canada)

    I have been working at SYKES full-time (more than 10 years)

    Pros

    Company profit sharing, decent pay for the job, company picnics & Christmas Parties as well as monthly incentives. There is so much support for you as an employee & they respect you as a person! THIS IS NOT A SALES CALL CENTRE! Everyone is like family! I have worked here for 11 years and have loved each & every moment of my time with them!

    Cons

    None at this moment :)

    Advice to ManagementAdvice

    Worker harder at getting good paying contracts! We need to focus on customer service & less on ASA, AHT etc.

    Recommends
    Neutral Outlook
    Approves of CEO

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