SYKES Reviews

Updated June 28, 2015
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187 Employee Reviews

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  1. Helpful (3)

    Do not work for this employer!!!!!!!!!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kingstree, SC
    Former Employee - Customer Service Representative in Kingstree, SC

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are a male, you will love the easy women that work there (sarcasm).

    Cons

    People frequently drink on the night shift when the AM's leave, Upper and lower management having sexual relationships with the workers, extreme favoritism shown, people selling and smoking marijuana on premises, training classes not being done properly, rampant cheating to gain stats, agents don't want to do their job because of low pay and extreme discipline shown on frivolous things. Constantly targeting people that they dont like to get them fired or forcing them to resign so that they don't have to pay their unemployment Do I need to say more?

    Advice to Management

    You need to take a serious look at the people that you have in higher positions. The majority of the problems is due to people not qualified being in positions and taking advantage of people that need the job. Most unprofessional company that I have ever seen in 20+years of working.


  2. Helpful (2)

    Rehire who believes he was wasted his life.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wise, VA
    Former Employee - Customer Service Representative in Wise, VA

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The hours would be the only good thing about this job. Some of the co-workers are ok enough to make it seem ok. My trainer was pretty good too.

    Cons

    I was a rehire at this pathetic company. My first time, I worked for about 2 years. Then I was the victim of attendance favoritism. They work with some people. There are other people they work with. The criteria is favoritism. They had enough to give bonuses to upper management but not enough to give raises. If you got an 8 on a survey instead of a 9 or 10, you were pulled off the phone and chewed out.

    The second time I worked there, I thought that I would like it better. There was a new client being serviced at this site and it seemed better. Then I hit the floor and found that it was much worse. Favoritism was still a problem. People who have no college degree are in upper management while those who do have college degrees are stuck being slaves.

    The only way you can move up within the company is if you are sleeping with somebody or if you are homosexual.

    Advice to Management

    Get rid of your bad attitudes. Listen to the employees. Be more careful of who you choose for a promotion. Also, learn to be reasonable.


  3. Helpful (1)

    Was the worst company I have worked for. I was mislead what the job was when I started.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and paid training

    Cons

    Untrained team managers in many ways.

    Advice to Management

    Train all Team Managers in laws on Confidentiality


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    WE NEED A RAISE!!!!!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ATT Customer Service Representative in Las Vegas, NV
    Current Employee - ATT Customer Service Representative in Las Vegas, NV

    I have been working at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only thing good is the "work from home" aspect other than that it's just another dead end job.I started working for Sykes to get my feet wet in a new place.I had moved to a new state and had a fresh start this job literally fell on my lap....If you are a college student or just looking for extra income then this job is for you but this is not a job to pay rent, bills, car notes and and all monthly expenses unless you have a husband or wife to help out..

    Cons

    They need to pay at least $11-$12 for their customer service reps....you never get anything over 75 hours on your check I believe they should give you the option of working overtime if you want to..... it's your time and your money if you can work the hours what's wrong with working them....

    Advice to Management

    You guys really need to look into giving your customer service representative a raise or a discount on the program they are working for you guys do not offer anything but $9.50 and a bunch of angry people you don't pay us enough for the stuff we have to deal with and then you need to be in your program a year WHY? a year before you start seeing extra money what if you do a good job in 120 days (because your just that good)


  6. Helpful (1)

    Complete waste of time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Denver, CO
    Former Employee - Call Center Representative in Denver, CO

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay, other representatives are willing to help if you have issues, very good training.

    Cons

    This was a complete waste of time. You jump through hoops just to say you have the job, spending money on several headsets and such, just to find out the actual equipment they send out is awful and outdated. You have to power down the equipment at least 4 times almost every shift, and if your equipment won't power on, too bad! You sign paper work stating if there is tech issues you'll still be compensated but that's not true. I went 4 weeks without any equipment because there was no communication as to what was going on and I received no paycheck. Overall there is no support in this company whatsoever, and team leads just tear you down. Unfortunately this job is one I wish I could forget ever doing.

    Advice to Management

    The whole system needs to be redone, with more support and better team leads.


  7. Bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Xbox Customer Care in Fort Campbell, KY
    Former Employee - Xbox Customer Care in Fort Campbell, KY

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great salary after training. Management is great but....

    Cons

    The changing of team manager every time u log in for work is crazy. Was there a little over a year and had 9 different team leads.

    Advice to Management

    Keep a team and stick with it


  8. Helpful (1)

    The right hand doesn't know what the left hand is doing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work from Home. Team mates are great.

    Cons

    Always on edge about keeping your job. Transfers to different Vendors and losing hours.

    Advice to Management

    When an employee that's been with you for a long time and never misses work help them out when they ask for less hours and an earlier schedule.
    Metrics are not perfect and I wouldn't use them as a guide for a long time employee especially when the survey is sent out with the wrong name on it. Try going a month without pay until you start a different vendor.


  9. Helpful (1)

    FAVORITISM IS THE PROBLEM WITHIN THIS COMPANY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    working at home, that's it

    Cons

    If you are the type of person that can play the part of "teacher's pet" and get in "good" with your initial trainer, you may have a chance at making it at this place...I had the worst possible trainer and therefore, I never stood a chance at this place

    Advice to Management

    why give advice, they don't listen


  10. Helpful (2)

    Disappointed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at SYKES (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Nice and friendly environment. clean, hour lunch. easy to get promoted without previous experience and degree.

    Cons

    not considerate when it comes to weather conditions and sickness. if missing 3days without a doctor return to work order, you might as well don't return. pay is only 9.00 bucks and not worth the pay especially when you have to many systems to learn. might as well apply for at&t directly for 10-14 bucks an hour: Reading CSP makes the handle time higher. Need to have individual department for Sim replacement.

    Advice to Management

    be considerate when it comes too (sickness, weather conditions) and delete telegence


  11. Mixed Reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - "A Support Role" in Fort Smith, AR
    Former Employee - "A Support Role" in Fort Smith, AR

    I worked at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You could miss over 2 weeks before they term you (which I didn't). Most Team Managers are young so if you are buddies with them they treat you differently.

    Cons

    Pay is horrible. The people, in leadership, there are very immature and they treat you like children. The company 'promotes' you to 'leadership' roles such as OJT lead or SME, HR assistant or interim Team Managers without pay raises. They pay base minimum of the 'salary' they can by the laws in place for Team Managers. You never get a title change even if you are in any role except Team Manager. How do you hold someone accountable for something if they never sign a job description? Example of OJT leads that are in charge of a classroom of 25 ppl. This is a manager role with the job duties they have. The corporate leadership never know what's going on on site.

    Advice to Management

    Act like adults.



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