SYKES Reviews

Updated April 14, 2015
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169 Employee Reviews

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  1. Helpful (2)

    If you are thinking about a possible opportunity here - DON"T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL

    I have been working at SYKES full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The building is new and very nice
     (Lakeland II)

    Cons

    Management is AWFUL, there is drug use on site,very unprofessional, fraud, drama, high school all over again, their attrition is awful, its a wonder that the place is still standing.
     (Lakeland II)

    Advice to Management

    Burn it to the GROUND - ! If you want quality work - hire quality people and PAY THEM what they are worth.
     (Lakeland II)

  2. Helpful (2)

    We all wanted Out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center for Ally Bank in Tampa, FL
    Former Employee - Call Center for Ally Bank in Tampa, FL

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sykes will probably hire you. They have few standards and need bodies to replace those that leave constantly.

    Cons

    Low pay
    Negative atmosphere
    No room for growth
    Everyone is looking for a different job because one mistake and they threaten to fire you. Very low pay for extreme responsibilities . Very stressful environment .

    Advice to Management

    Higher pay
    Realistic Pay increases for good work
    You are working with human beings treat them better.

  3. Helpful (3)

    Not a very straightforward company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL

    I have been working at SYKES full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company is pretty good in terms of how they train you and the level of customer service you are trained to offer is great. The concepts behind the training and how you are taught to ho above and beyond each customer is something I admire.

    Cons

    Once you actually hit the floor you realize that things might not be so professional. Employees date each other, the people who are supposed to be supervising and providing assistance are often nowhere to be found especially at night. You walk in and someone is sitting at your desk. During the hiring process you are told you make 9.50/hr and once you hit the floor you are paid 10.00/hr and also are able to earn the incentive at that point. During training we were also told that we will qualify for holiday pay. Once you hit the floor you are told that you don't start making 10/hr or get paid for overtime or get paid for working on holidays until you've been there not just after 6 months but after their random 6 month cycle catches up. So you could be there for 1.5 yrs and still are being compensated as if you're still in training.

    Advice to Management

    The company has a high turnover rate because it does not pay enough. They train you to provide excellent quality customer service to customers and set high standards for employees to meet. However employees are not going to settle for being paid little or nothing for excellent quality work. There are a lot of people within the company who love what they do, but simply cannot stay because they have bills to pay.
    For someone who is trying to save and build a future for themselves, there simply is no room for that here.

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  5. Helpful (1)

    Awful, If I could go back in time I would've never applied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros for working at Sykes in Kingstree, SC.

    Cons

    Everything, my last team manager sent an email to my whole team stating that I was being fired, & nothing happened to him. He was not professional and should have been suspended for what he's done, all I know is that Sykes in Kingstree happens to be a very toxic & unprofessional work environment.

    Advice to Management

    Needs new manaement

  6. Helpful (3)

    Customer Services Reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Allentown, PA
    Current Employee - Customer Service Representative in Allentown, PA

    I have been working at SYKES full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a job, in an economy that has very few.

    Cons

    So many. Very low pay. Cheap company. Rules set up, but no one follows them. Computers don't work at least half the time. Boring. Poor training. No paid holidays. Beneifts are a joke. Dirty environment.

    Advice to Management

    Step up! Look at what's going on around you!

  7. Helpful (1)

    Former Team Leader Agency on Gaming Client - 4 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader - Gaming
    Former Employee - Team Leader - Gaming

    I worked at SYKES full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home, no money being spent for gas, or transportation.

    Cons

    No life, pay check to pay check, have to always say yes to keep your job or even look at advancement. Never seen family or friends. No flexibility in hours. Pay way under the amount any individual should make as a team leader. No communication within leadership and this causing issues down to the agents. Upper management does not assist lower management which in turn produces lies to agents. On the gaming program lets just name it Xbox, you are treated like crap by both the company and the gaming client they care more about your score on a web survey after the call then the great service you provide. They also hire without drug tests so pot heads are doing there customer service. Yes as when I was a leader I busted my agent whom forgot to use mute dealing a transaction on there cell phone.....

    Advice to Management

    Its too late, the model is great for work from home the issue is that you have created a monster within the company and there is no stopping it now.

  8. Poor employee satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing I can think of

    Cons

    Unfair advancement, its all about prefences

    Advice to Management

    Be more transparente in the process

  9. Helpful (1)

    Terrible Training Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at SYKES full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You have the convenience of working at home.

    Cons

    Terrible hiring process. I did all the paperwork, background check and showed up for my online class only to be told that I WAS FIRED on day 2 because I live in Florida and ligtening knocked my phone out. They did no allow me to attend class using another LANDLINE phone. I have worked for several work at home companies and this was the most rediculous thing I ever heard. THEY WILL NOT HAVE SYMPATHY for you AND THEY DONT CARE ABOUT YOU. RUN AWAY...THERE ARE MANY MANY OTHER Work at home companies that will work with helping you get started in your Work at home career.

    Advice to Management

    YOU NEED TO SEE WHAT MAKES OTHER WORK AT HOME COMAPNIES SUCCESSFUL...ONE IS LOW TURNOVER.

  10. Helpful (1)

    Horrid place to work! If you do not sell you are always in trouble and you constantly get written up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR

    I worked at SYKES full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Coworkers are the only good thing about the job. They will work with you if you are going to school on your hours.

    Cons

    Having to lie about services. How awesome and blazing things are with the home products.

    Advice to Management

    Don't make people force sell. Some are better at other things. If you have good sellers leave up to them to do the lying.

  11. Helpful (3)

    Straight Ghetto, Unprofessional. If you like feeling unsafe at work then this may be the place for you!!!!!

    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at SYKES full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I wish there were some Pros to list for this employer. If you are only looking for a paycheck and do not have standards than by all means please work here.

    Cons

    Loud, rude representatives, they curse on the floor and customers are able to hear what is being said. There were almost two fights. No professionalism from reps or management. Poor attendance policy, will not accept doctors notes from being out of work unless on there"letter head". The do not care about their employers, only about the money they make from AT&T. Poor benefits, personal growth and compensation. Was not able to see my pay stub for 3 months after hire date. They are not organized and do not care. If you want to work for AT&T my recommendation is to apply there and not this ghetto reject. So ghetto you do not feel safe in the workplace. The only reason you received one star is because I could not submit my review without giving you that one. You do not deserve that one.

    Advice to Management

    Monitor the reps and management staff you hire. Customers are able to hear very well when on a call. You lack professionalism, work ethics, courtesy, and respect. That show you care starts with you reps who pass it on to the customer.

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