SYKES Reviews

Updated September 29, 2014
Updated September 29, 2014
342 Reviews
2.2
342 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
183 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 10 reviews)

More Highlights

115 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    Unorganized and Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at SYKES full-time for less than a year

    Pros

    Was great in beginning Felt welcome Seem like the perfect job I thought why wouldn't anybody want to work here. Mentioned bonuses and overtime but only if your scores are goal. They give away a lot of prizes for incentives.

    Cons

    For a while was unable to get my pay stub at first it was only for certain reasons you could get. Still unable to access of my own accord. Managers act funny when your doing well they love you when your not its like you don't exist. Managers have no respect for employees they fuss people out on the regular.Dont follow procedures only when convenient to them. They act differently when the client is there. Supposedly its a paperless environment but force paper at your desk. Communication is so far off. Different rules for different people. They judge your performance off of what you cant control.

    Advice to ManagementAdvice

    Show respect Don't yell or sabotage your employees

  2. 2 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR  in  Malvern, AR
    Current Employee - CSR in Malvern, AR

    I have been working at SYKES full-time for more than 3 years

    Pros

    Incentives for sales. If you sell, you get paid, if not, don't work here.

    Cons

    Upper Management, organization, favoritism, salary, training, equipment, location, security, call flow, indecisiveness, must I go on?

    Advice to ManagementAdvice

    Train your management better, a faulty leader is what leads to a faulty staff, which is why I wouldn't suggest working here at all. Treat employees better instead of acting as if they could be replaced at all times, maybe then your attrition rate would lower. Learn to give yearly raises like most other companies. You work here 6 months, get a raise, then three years later still at that same pay you were at at the 6 month mark. If you want a career, don't work here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    DO NOT PUT YOURSELF THROUGH THIS EXPERIENCE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Lakeland, FL
    Current Employee - Customer Service Agent in Lakeland, FL

    I have been working at SYKES full-time for less than a year

    Pros

    Not much to say here. This company is a joke and a rip off to AT&T. The only pro I can thing of is it's a job but you're better off working at a fast food restaurant.

    Cons

    AT&T must have a ton of money to throw away. If I were in corporate with AT&T I would wonder why I am paying Sykes $20,000 per employee. It's more that obvious that Sykes takes advantage of this agreement with it's extremely poor training and laughable management. This company has a revolving door when it comes to it's employees. Hired one day simply because they passed the mirror test (if the mirror fogs up you're breathing and hired) then fired after training because they don't have a clue as to what they are doing. How does this make sense to anyone with a brain?

    Advice to ManagementAdvice

    Take a good hard look at your training. Hire trainers that know how to spell and speak proper English.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    slave wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSP  in  Denver, CO
    Current Employee - CSP in Denver, CO

    I have been working at SYKES full-time for less than a year

    Pros

    working from home does save some money

    Cons

    indifferent management and high turnover

    Advice to ManagementAdvice

    raise salaries

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    stressed and overstressed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time for more than a year

    Pros

    A paycheck every two weeks is honestly about it. Fellow co-workers were great too.

    Cons

    Poor management on site (most direct Team Managers were OK depending on who you had). Too much focus on stats and goals - to the point where even as a top agent well above stat goals I was getting hounded and stressed. Constant threat of being terminated. It got to the point that the threat was a big whatever because you began hoping they would term you. Changes darn near daily so it was next to impossible to keep all details correct. They promise ample opportunity to move into other positions - but if you don't know people higher up you are screwed and expect to be on that phone till the day you are fired or quit.

    Advice to ManagementAdvice

    Stop promising promotions to good agents and never doing it. Try and gain some consistency - it makes it easier for the employees (and hell, it makes them happier too!).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Nightmare. The worst mistake I ever did was taking a job at this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Lakeland, FL
    Current Employee - Customer Service Agent in Lakeland, FL

    I have been working at SYKES full-time for more than a year

    Pros

    Bi Weekly Pay. Sorry to report this is the only Pro, I can think of.

    Cons

    Pay Checks are often shorted and bonus monies promised are never paid. Very few reps get 40 hours, many are given as little as 8 per week.

    Advice to ManagementAdvice

    Clean House. A fresh start is always a good thing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Misleading, Inconsistant, Disorganized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Eugene, OR
    Current Employee - Customer Service Agent in Eugene, OR

    I have been working at SYKES full-time for less than a year

    Pros

    The job itself would not be so bad if agents were not constantly being brow beaten. Fellow employees are good to work with for the most part.

    Cons

    This job is represented as a Customer Service Agent position and never during the hiring process is it mentioned that sales would be involved let alone be the major focus. Agents are constantly being hovered over and threatened with losing their job if they do not sell a product that most agents know nothing about because the training is deficient. Agents are held accountable for the performance of anyone else who has come in contact with the customer. A customer can rate an individual agent at 100% but if the customer is dissatisfied with the company as a whole, the agent is penalized. Being rated an 8 out of ten is not a good score according to Sykes. Really? I could graduate medical school and become a surgeon with an 80% but, that is not good enough for a $10/hour job. Consistancy is non-existant. In training you are taught one thing, once you get into production, everything changes. One Team Manager tells you what to do and another tells you something completely opposite. I have never once had a day when all the systems needed to do the job (over 15 by the way) were working properly. If you like being told every single day that you are not good enough, take this job. Otherwise I would not recommend it. It will destroy your self confidence and morale. As for the customers of the client that Sykes works for, if you want a chance to voice your opinion in a survey, make sure you don't let on that you are unhappy in any way or Sykes will make sure you don't get a survey. Shady? You decide.

    Advice to ManagementAdvice

    Represent the position for what it is. It is a SALES position. NOT a customer service position. Do an engagement survey of your employees. Walk around the call center and look at the faces of the people on the phones. Do they look happy?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    No recommendations!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fayetteville, NC
    Current Employee - Anonymous Employee in Fayetteville, NC

    I have been working at SYKES full-time for less than a year

    Pros

    It's a job.
    Beats minimum wage

    Cons

    They "Say" moving up within the company is one is Sykes good qualities. This is not the case at Fayetteville 1.
    Lack of communication.
    Horrible attendance policy.... "what type of job doesn't accept doctors notes"
    Horrible Interview process
    This place is so unorganized
    It's a disgrace to call centers everywhere
    They hire anyone off the streets.!

    Advice to ManagementAdvice

    Visit the site and obtain employee feedback. I'm sure not all Sykes sites operate like this one.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Very poor place to work .. but ok to get first experience in this field.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR

    I worked at SYKES full-time for less than a year

    Pros

    Pay adequate, not spectacular, by any means. Use this place to get your first experience, then go elsewhere to continue your career - this place is a dead-end.

    Cons

    I never received a cent of any of the bonuses that were promised. Very adversarial work environment. Management and client focus so much on upselling that customer service falls by the wayside and is a secondary issue at best. Regardless of how many clients ask to speak to your manager to give you kudos, you still live or die career-wise based upon how much upselling of the client's services you do, and how great you make the client look, regardless of how badly screwed over the end user was, how many calls it took to finally get through to for client to finally get some help said client, godawful hold times, etc. A survey with a mark of 7 out of 10 will sink your numbers big-time and ruin your willingness to recommend score. It takes several almost perfect scores to offset a bad one. Employee morale is incredibly low. Even the best at sales constantly afraid of losing their jobs. Employee turnover is very, very high, that should tell you something. Many have resumes out seeking other employment opportunities, even if it means lower pay.

    Advice to ManagementAdvice

    Keep your word to your employees. Pay them bonuses in a timely manner. De-emphasize sales, or at least make all those uneccessary meetings and special training classes you require about sales and closing techniques. Stop coddling and holding up as heroes employees willing to deceive the customer just to get sales. You may be surprised how many of those sales fall off as customers realize they've been 'had'.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Greenwood, SC
    Former Employee - Team Manager in Greenwood, SC

    I worked at SYKES full-time for more than a year

    Pros

    It paid the bills.

    Cons

    Poor management from the top down. Everything was horrible. No consistency and very ineffective policies.

    Advice to ManagementAdvice

    Listen to suggestions from employees.

    Doesn't Recommend
    No opinion of CEO

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