SYKES Reviews

Updated September 18, 2014
Updated September 18, 2014
341 Reviews
2.2
341 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
183 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 10 reviews)

More Highlights

65 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  McElhattan, PA
    Current Employee - Customer Service Representative in McElhattan, PA

    I have been working at SYKES full-time for less than a year

    Pros

    I enjoy my co workers

    Cons

    Management, Raise Freeze, Bias within the management team, lack of communication throughout the management team, No room for growth or promotion

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Sykes is very disorganized, I hate working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Manager  in  Greenwood, SC
    Current Employee - Floor Manager in Greenwood, SC

    I have been working at SYKES full-time for more than a year

    Pros

    Great money for the little amount you have to do. Always offering overtime. Very good first time job.

    Cons

    Must have loads of patience. Very favoritzed, if you aren't friends with a higher up, good luck trying to move up. Very frustrating job, never have any real help. Team managers don't really care about helping either, just like to sit around and do nothing.

    Advice to ManagementAdvice

    Favoritism needs to be changed. The turn over rate at the facility is extremely high because of management. Also, When multiple people are having issues with the same TM, something needs to chage. They're is no shift changing either, which can be frustrating, especially those working the same shifts for 6 months straight from 4-1 or 12-9. Policies need to be enforced, because they never actually are. Some people can walk in with mini skirts and not have a word said to them, while others (who are not favoritized) get scolded or written up for it. Enough said.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    the qx reviews are unfair and management does not value employees

    Former Employee - Customer Service Representative  in  Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time for more than a year

    Pros

    an easy job as long as you can overlook the company garbage

    Cons

    back to back calls and extremely biased qa reviews

    Advice to ManagementAdvice

    value your employees and you would not have so much turnover

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  5. 2 people found this helpful  

    C.Y.A.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time for more than a year

    Pros

    I learned A LOT, for better or worse. Great experience on my resume.

    Cons

    So many unscrupulous things happening behind the scenes, I don't know where to start. Very few career options/paths within the company if you have aspirations to grow. Dishonesty and finger pointing run amuck. With the exception of a select few, some of the most generally disrespectful people I have ever worked with. No sense of teamwork, only 'ME ME ME'

    Advice to ManagementAdvice

    Back up your people when they are doing their job or acting on your behalf. Otherwise, it sends the message to everyone else not to take them seriously. Identify the rare employees you have that truly go above and beyond and recognize them, instead fo acting like they just performed the very basics of their job and continually using scare tactics to drive them to take on extra responsibilities, without the benefit. Be honest, and be accountable for your decisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Mislead, and frustrated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chavies, KY
    Current Employee - Customer Service Representative in Chavies, KY

    I have been working at SYKES full-time for more than 3 years

    Pros

    It's a job. At least they hire after an interview and want to make every attempt to retain you.

    Cons

    Forget about a promotion unless you kiss some serious management butt. I considered myself to be qualified to do many jobs with Sykes, but found myself being passed up on a consistent basis. Certain employees get away with more based on who they know as well. It's a 'good ol' pal' network and if you're not in said network, then you're days are numbered. Did I mention the salary is a joke?

    Advice to ManagementAdvice

    Seek employment elsewhere and hopefully someone with sense can help manage the solid workers they have employed. Or pay lower level employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great People, But completely disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provisioning Tech  in  Chavies, KY
    Former Employee - Provisioning Tech in Chavies, KY

    I worked at SYKES full-time for more than a year

    Pros

    Mostly professional people that work there.

    Cons

    Poor Pay, poor health benefits packages, inability to keep contracts.

    Advice to ManagementAdvice

    spend less time kissing butt, and more time on delivering what the client asked for.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Starts out great, but soon turns from great to terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY

    I have been working at SYKES part-time for more than a year

    Pros

    Great pay, stable hours, health, vision, and dental benefits. Ability to change from one program to another. Tuition reimbursement, Leave of absences, FMLA participation.

    Cons

    Very little advancement opportunity, unflexible when familial issues come up, uncaring management, issues with massive favoritism when it does come to promotions

    Advice to ManagementAdvice

    Please be more careful when you're so obviously choosing your friends over those who are well-qualified for the positions. It's very disheartening to work there when you know you'll never be promoted just because you're not "in" with the managers and QA.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Disorganized Company, Weak Systems, Impersonal Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at SYKES part-time for less than a year

    Pros

    ability to work at home

    Cons

    Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

    Advice to ManagementAdvice

    be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Work At Home Inconsistent, Poor Training, Lack of Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Support ATT  in  Atlanta, GA
    Current Employee - Work At Home Customer Support ATT in Atlanta, GA

    I have been working at SYKES part-time for less than a year

    Pros

    If you need a fairly consistent paycheck, part time work to help pay bills and dont mind super self guided learning and you dont mind winging it in live phone situations then consider this company

    Cons

    Lets start with the hiring process. You get pressured into accepting a position with things like, "This wont wait" "Are you prepared to work with us" etc ad other tactics to make you feel its a perfect situation. The onboarding process is botched as much of the info you fill out may be lost byt the time you get to training. Typical urine test in 48 hours of receiving hire package.
    They just switched to USB based VPN (from dvds, and both are barely working) (which is like a WAH industry standard!). The ATT program specifically is way too complicated. My previous framework helped you follow a path to solutions and auto populated notes. With Sykes you have to use literally 7 programs, one for billing, one for services, one for technical, one for back up billing, contracts, mapping/service options etc.
    then the training itself (i believe because wah is new for sykes) is total bs. I trained for a month with my last company and was better prepared for the phones. We spend 6 weeks doing powerpoints that are a yawn at best and everything is very convoluted. I havent gone into nesting yet but I can already see I may be accepting another job soon or at least looking.
    The main issue I have is that the trainer and assistant trainer are nothing but talking heads, we get sent to IT (outside usa outsource) for the slightest things, no one has answers. (mainly because the main trainer is still in brick and morter and wont be wah until a month from now). She also has the audacity to get rude with us and talk to us like kids just because she doesnt know how to control a class room.
    Oh and please remember that unless you are sup/team lead/trainer or above "full time: isnt an option, although you may get 39 hours per week

    Advice to ManagementAdvice

    Now that Sykes has bought Alpine Access (not much better but at least they give off the illusion that they care, which they dont either, I think Apple Care might be the only positively approved wah option) you guys need to take heed to their comprehensive tools. Also compeltely revamp the training course and immulate Alpine Universities option within training to make it more motivating

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Horrible Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Little Rock, AR
    Current Employee - Customer Service Representative in Little Rock, AR

    I have been working at SYKES full-time for less than a year

    Pros

    easy to get a job here

    Cons

    Do not value education, poor management on all levels.

    Advice to ManagementAdvice

    Change the culture or you will not keep good people, just below average employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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