SYKES

www.sykes.com

104 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    Do not care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Friends made. Flexible hours.

    Cons

    Take, take, take and continue to ask for more work for less money. Upper management making high end dollars with little or no raises for those who are generating the business. Little chance for growth.

    Advice to ManagementAdvice

    Make the call center environment more inviting and appealing to work in. Bathrooms were gross and disgusting and the building was not very attractive. And old mall / warehouse feel. Would you personally work in these settings? I bet the answer is no. So why do you expect your employees to be okay with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Management Sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Sykes provides flexible hours .

    Cons

    If your looking to grow with the company find another job. Management is always changing. Management never wants to be bothered and are always in "special meetings." There are no pay raises no matter how great your work is. Misinformation is given to employees from Management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    so far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCP
    Current Employee - CCP

    I have been working at SYKES full-time (less than a year)

    Pros

    I love the work at home aspect of the job. Training was ok - group/team training, no one-one.

    Cons

    I absolutely detest my hours/shift. I was lead to believe in the interviewing process that the hours would not be difficult to change...yeah, in like a year!

    Advice to ManagementAdvice

    Give more positive feedback, than negative.

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    Convenient enough

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SYKES

    Pros

    You get your own PC to work on delivered by the company. There's overtime often available and the job is doable.

    Cons

    Back to back calls may become overwhelming. When random cutbacks happen, you aren't really given an explanation. There's infighting and competing amongst themselves.

  6.  

    Okay

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent in Raleigh, NC
    Current Employee - Agent in Raleigh, NC

    I have been working at SYKES full-time (less than a year)

    Pros

    Guaranteed 40 hours a week.

    Cons

    Not enough pay for work required.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    if your patience its a good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Erie, PA
    Current Employee - Customer Care in Erie, PA

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Flexible schedule, nice people, at home, different oppurtunities

    Cons

    BUSYYYY, back to back calls, low pay and some of the supervisors harass you.

    Doesn't Recommend
    Negative Outlook
  8. 3 people found this helpful  

    this company is horrible with providing customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home and easy training

    Cons

    help is not available from supervisors when customers insist on speaking with them

  9. 16 people found this helpful  

    NOT A SCAM BUT REQUIRES PATIENCE READ FIRST!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional (CCP) in Aiken, SC
    Former Employee - Customer Care Professional (CCP) in Aiken, SC

    I worked at SYKES full-time (less than a year)

    Pros

    I worked for Sykes/Alpine for six months. This is a real work at home job with a base hourly rate of about $9-$9.50 per hour. It is real paycheck with taxes taken out and everything. It is not a scam but you will likely run into many compatibility issues with your laptop or computer working from home that make it difficult to stay connected and the company will not reimburse you for tech time. If hired I strongly suggest EVERY SINGLE MORNING BEFORE YOU START UP to clear cookies, history etc, and to go in and disable ALL accelerators. This is a must and will help tremendously. I also learned to re-install JAVA every single day before start up. Otherwise you will have many tech issues and support representatives will insist it is your internet service when you know all other employees are having the same issues. In fairness however, Skyes/Alpine offers real income opportunity if you go in knowing all well that you will only work 35 of 40 hours because the remainder of time will be spent rebooting. You also must know ahead of time that no matter what they say about your internet connection it IS ABSOLUTELY NOT YOUR COMPUTER OR INTERNET SO DONT DRIVE YOURSELF NUTS AND STRESS LIKE I DID. IT IS ABSOLUTELY ALMOST 100% ALPINES SERVER IN COLORADO. I had new lines installed, phones etc and still had issues with a new PC, reviews on end on the web will support my findings. If you are offered opportunity to work for Sykes it is a great opportunity, however you must go in knowing that you are basically on your own. The more you complain about tech time and spend hours on end calling tech support to no avail you could reboot faster and it will probably work fine. If hired, you have to just sign in do your work, handle what you can and transfer what you can not, if your system freezes, don't waste time reporting tech time etc, just reboot as fast as you can an go on about your workschedule. This will get you easily 35 hours in. I wish I still worked for them. My daughter was hospitalized for 3 months and I had to resign and can not get back on good graces.

    Cons

    Work schedule is set in stone. You will have to work every single weekend at least one day with no exceptions, and you will work all holidays including Christmas, if Sykes is open you are working. Upper management will advise you that you can apply for schedule change after six months. You can apply but it will likely not happen and whatever program you agree to sign up for American Express, Lowes, Sprint, Ambercrombie, 1-800 flowers, etc, expect to be stuck in it indefinitely. They do not like program changes, understandable because they have paid to train you and need you on the phones. Otherwise, choose the right job and shift that works for you and it is an OK job that provides a steady income. Employees are paid bi-weekly. Be aware, you will be mostly training yourself and your own technical support. There are some really great team leads and of course with any business there are team leads that suck as well. Help is available but it is timely and keeps you off the phone not getting paid. REBOOT and try again!

    Advice to ManagementAdvice

    Be upfront with individuals when hiring them about tech time and that working from home can be difficult because of various compatibility issues with different computers. I was really upset at first and felt betrayed but realized in the long run that Alpine really didn't know how to fix the issues or would have a long time ago. Its just the nature of the beast trying to run software programs on various computers and expect them all to work with thousands of different home base set ups. I think this is likely with any company working from home. My only wish is if Alpine/Sykes had been more open about this and not so quick to blame they would have a better reputation among present and past employees.

    Recommends
    Positive Outlook
  10. 4 people found this helpful  

    It was ok until they merged.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Work From Home
    Former Employee - Customer Service Representative Work From Home

    I worked at SYKES full-time (more than a year)

    Pros

    Easy to request off and you usually always get your days off. If you need to be off or call out the process is very easy and doesnt require any proof. The work life balance is great! I love going to trainings and meetings and the little time off the phone they give. The training for ATT teach you more than enough to assiste the cusotmers with their account.

    Cons

    Merged with Alpine Access. I worked for Sykes almost two years prior to the merger. I was told I would have to work another 1 year (with alpine) in order to move to another client or department as well as a raise. Also if your'e hired directly through Alpine they require you to pay for your background check and the pay is now $9.00 not $9.50 with Sykes.

    Recommends
    Negative Outlook
  11.  

    Hectic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at SYKES full-time

    Pros

    very performance oriented. Lots of employee engagement activities.

    Cons

    not a lot of local support or opportunities for growth unless you wanted to transfer to other sites.

    Recommends
    Approves of CEO

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