SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated December 16, 2014
Updated December 16, 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

64 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Malvern, AR
    Current Employee - Account Manager in Malvern, AR

    I have been working at SYKES full-time (more than an year)

    Pros

    Great place to work. Lot of professional development and coaching. Company cares about the career progression of their employees.

    Cons

    I have nothing negative to say about this company..

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    I am currently employed at Sykes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent, Technical Support in Malvern, AR
    Current Employee - Customer Service Agent, Technical Support in Malvern, AR

    I have been working at SYKES full-time (less than an year)

    Pros

    Great pay and benefits to match

    Cons

    It's a stressful job, metrics can be difficult to meet.

    Advice to ManagementAdvice

    Keep doin' what you do!

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company with opportunities to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Milton Freewater, OR
    Current Employee - Human Resources in Milton Freewater, OR

    I have been working at SYKES full-time (less than an year)

    Pros

    This is a great organization with great people and I enjoy coming to work everyday. The company offers and encourages growth, you can come in with little to no experience and really work your way up to the top.

    Cons

    The medical package offered by the company leaves much to be desired - the annual cap doesn't even touch on what one person would acquire in medical bills for a year.

    Advice to ManagementAdvice

    Ensure that pay is competetive in order to attract and retain the best talent.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Satisfied Call Center Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Tampa, FL
    Current Employee - Management in Tampa, FL

    I have been working at SYKES full-time (more than 10 years)

    Pros

    I have worked with Sykes for over 10 years and find it to be a fair and friendly company who provide career advancement, good benefits, a stable enviroment and good management.

    Cons

    As long as you do a good job and show up on time they will maybe work with your schedules. You need to have good attendance and know your job.

    Advice to ManagementAdvice

    Communication and coaching are important.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Sykes Work From Home Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at SYKES part-time (less than an year)

    Pros

    Work from home. Interview process very easy

    Cons

    Pay is not very good and no benefits. They also do not contribute to paying for phone line or internet

    Advice to ManagementAdvice

    The position would be much more appealing if benefits were offered

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Be apart of a winning team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Philadelphia, PA
    Current Employee - Operations in Philadelphia, PA

    I have been working at SYKES full-time (more than 5 years)

    Pros

    Recognition for hard work
    Flexible hours
    Reasonable pay
    Constantly Changing Environment

    Cons

    Constantly Changing Environment
    Organization of Communication

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Greenwood, SC
    Current Employee - Customer Service Representative in Greenwood, SC

    I have been working at SYKES

    Pros

    overtime is good and pay is ok for first time workers

    Cons

    not enough room to grow and move up

    Advice to ManagementAdvice

    relax

    Recommends
    No opinion of CEO
  9.  

    Sykes, the good, bad, and Ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Manager in Minot, ND
    Current Employee - Team Manager in Minot, ND

    I have been working at SYKES

    Pros

    Great opportunities for advancement, Excellent training, good knowledge sharing, great people, decent pay, and excellent recognition. Not to busy. Fair and balanced management. Good tools. I love working for Sykes. They put me through college and I worked and gained alot of experience. Overall I cannot complain, until I learned that I would be layed off. It was not a bad business decision, more of a necessity, but it still is hard. I developed my best friends and life time contacts at Sykes. I would recommend Sykes as a Stepping stone, not a lifetime career.

    Cons

    Lower pay compared to competitors, constant changes, violatile market. Unqualified employees. Angry customers.

    Advice to ManagementAdvice

    Keep the qualified people around. We always let the best people go to better paying Jobs.

    Recommends
    Approves of CEO
  10.  

    Sykes is good! But could be Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quality Manager
    Current Employee - Quality Manager

    I have been working at SYKES

    Pros

    Opportunity to work at corporate level

    Cons

    Not a lot of growth opportunities.

    Advice to ManagementAdvice

    Communicate better with all levels. Promote TEAM atmosphere.

    Approves of CEO
  11.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)
    Former Employee - Call Center Representative in Shanghai, Shanghai (China)

    I worked at SYKES part-time (less than an year)

    Pros

    Friendly co-workers, clear instructions, fair amount of pay for the work

    Cons

    No room for personal growth, tedious work

    Recommends
    Approves of CEO

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