SYKES Reviews

Updated July 27, 2015
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127 Employee Reviews

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  1. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is driven by providing quality service to our clients and their customers, and strives to be an inspiring place for its employees to learn and grow. I personally love to hear our CEO speak publicly about how important his employees are to him. I also love that our company can give our agent employees looking to work from home that opportunity. This is very innovative in the call center industry.

    Cons

    As a global company we have grown tremendously over the past 5 years. Because of this fast growth we have experienced some growing pains in some areas such as systems integration. On the positive side, the company acknowledges these opportunities for improvement and is actively working in these areas.

    Advice to Management

    Continue with the clear and open communications with employees around the opportunities for improvement and what the company is doing to make improvements.

    SYKES Response

    May 5, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for the open and honest feedback. We are working to continue to build a transparent and open orgranization... Keep it coming.


  2. The experience was great and rewarding.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES full-time

    Pros

    Fun environment, good benefits, and the opportunity for growth.

    Cons

    The usual carpal tunnel syndrome and sitting for long periods.

    Advice to Management

    Try to find ways to reduce the turnover rate.

    SYKES Response

    May 5, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your feedback... we truly appreciate it and try to listen... and respond


  3. Team Supervisor

    Current Employee - Team Manager in Jacksonville, FL
    Current Employee - Team Manager in Jacksonville, FL

    I have been working at SYKES full-time (More than a year)

    Pros

    People First company Sykes Home

    Cons

    Motivates even when times are rough.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most of the senior leadership is fair and has a team player attitude. Sykes was very good about promoting from within the organization. The

    Cons

    Some senior leaders were allowed to conduct themselves in less than professional ways without repercussions. There was a noticeable amount of favoritism in the senior teams.

    Advice to Management

    Do a better job in recognizing the hard working CSR's and the team leaders especially for the vast amount of responsibilities they perform.


  6. Helpful (1)

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home is awesome

    Cons

    Unstability of accounts, they tend to close


  7. Recruiter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in work schedules when needed

    Cons

    constant fire drills unknown week to week

    Advice to Management

    more communication from upper management is needed


  8. Very engaging company with emphasis on solving engineering problems.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family oriented, friendly atmosphere, engineering fundamentals in sync

    Cons

    keep up the good work


  9. One of the better places to work from home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in West Allis, WI
    Former Employee - Member Service Representative in West Allis, WI

    I worked at SYKES

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very accommodating, pay is good, benefits are okay.

    Cons

    Switching teams/supervisors with no notice.

    Advice to Management

    Extend the training a little longer


  10. Excellent! Great employer to work for, I love the company and the organization culture is great.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at SYKES

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The work from home part of the job is great, it allows for a variety of needs to be served while wiring and managing a family.

    Cons

    None for me. As long as one works there assigned shift, there should be no problems.

    Advice to Management

    They are great!


  11. Helpful (1)

    Great for entry level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Langhorne, PA
    Current Employee - Anonymous Employee in Langhorne, PA

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Langhorne site has access to public transportation. I started as a CSR with little experience and lots of enthusiasm. I have been promoted and have grown with the company. Every job has its pros and cons, Sykes is a great company to get you experience in the field so you can move on to bigger and better.

    Cons

    many Supervisors do not posses ANY management skills. they are out for them selves and play favorites. Keep your head down and stay out of the drama.

    Advice to Management

    Hold supervisors accountable!

    SYKES Response

    Feb 21, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your feedback. We truly appreciate it all and continue to work towards continuous improvement for our employment environment.



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