SYKES Reviews

Updated July 2, 2015
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131 Employee Reviews

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  1. Helpful (1)

    Company does not set the agents up for success very well.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Lakeland, FL
    Current Employee - Call Center Agent in Lakeland, FL

    I have been working at SYKES

    Doesn't Recommend
    Doesn't Recommend

    Pros

    I learned quite a bit regarding medicare advantage programs.

    Cons

    Training needs to be more detailed to set the agents up for success instead of throwing them out to the floor with minimal information.

    Advice to Management

    Consistency in the TMs and floor support so that when agents ask for assistance the information provided is accurate.

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for your feedbakc. We appreciate your ongoing employment and look for ways to continously improve.


  2. Helpful (2)

    Only if you are desperate for experience, or extra money.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Tech Support in Denver, CO
    Former Employee - Tech Support in Denver, CO

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I appreciate the technical experience that I gained from the.
    Sykes is a legitimate company. They will not steal your identity, or clean out your bank account.

    Cons

    The wages are low. This is advertised on the site. However, you will work very hard for those low wages.

    The hours are long. When signing up for Sykes, they ask you to pick a ten hour window of availability. They promise that you will not have to work ten hours, but will only work 8 hours at a time. This is far from true.

    The breaks are "iffy". You are promised two 10 minute breaks and one 30 minute break. However, if the phones are busy, then these breaks are revoked. They will say that the client needs all hands on deck. Believe me. Answering phones, resolving tech issues, and notating the calls for ten hours is a lot harder than it sounds.

    Sykes is inconsiderate of your days off. Team meetings are mandatory. However, you have to attend during your time off.You will not have a work life balance here.

    Missing Payments. This did not happen to me personally, but there was a mass email about missing time on checks. This is definitely something to consider if you are planning to sign on with Sykes.

    They were dishonest about their potential. There was a lot of talk and promises about how Sykes is a great place to grow professionally. They assigned a life coach, promised that our project would last for six months, and then promised that everyone would have a place at Sykes after the assignment ended. This was completely false. At the beginning of production, we heard rumors that our project was being ramped down (it was coming to an end). This turned out to be very true. Sykes finally got around to addressing this issue a few days before it happened.
         Not only did they drag their feet about informing us, but they did not have enough spaces available for everyone. We were supposed to be on the project until June 2015. It ended in February 2015-one month after we went into production.

    Advice to Management

    Please show that you care about your employees. If you are going to have people work ten hour days, then you should compensate them for that. I also feel that training should be longer. There were situations that we were not prepared for. Finally, I feel that you should be more up front about the company that you are. Sykes is a company where people can work for a couple of months for a few extra dollars. Please stop selling yourself as a great place to work and grow professionally. That is not what Sykes is.


  3. former employee

    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES

    Approves of CEO
    Approves of CEO

    Pros

    inside at a cubicle, can eat and drink at pleasure, able to dress casual and according to weather, was able to be very productive

    Cons

    everything is timed to the minute, actually felt like management sat there with a stop watch. Was not able to have telephone on any person- emergency decided by management, very high turn over...... for a reason


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  5. Okay if you don't mind being paid per second

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xbox Am in Springfield, MO
    Current Employee - Xbox Am in Springfield, MO

    I have been working at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can work from home, that's about the only pro I can think of. You mostly work with idiots, I'm not talking about customers either. I mean managers, supervisors, and co-workers. Its the typical call center tech support circus, no one actually knows anything about whats going on with issues and everyone is an expert whatever that means. The main issue with the company is that upper and middle management are clueless about anything other then playing office politics. You are constantly told "We want you to be a top performer." Which ironically "Top Performers" are just idiots that have learned how to socially manipulate customers into giving them satisfactory surveys. There are no way to track follow ups or even your own performance management keeps all this information to itself and there is no actually reasoning behind how you are ranked or rated. You are told you get 9.50 an hour which the way the pay is generated is by 15 minute blocks that you may or may not get full credit for depending upon if you can stay logged into the switch for that entire time. All their systems depend upon the VPN connection to work properly, you will be disconnected and the company will say "if you can't prove its a company issue we do not have to pay you for this time." In summation if you have a choice between working at SYKES or working for a sweat shop its essentially the same thing, they use the idea that you work at home as leverage to take advantage of you while paying you the very bare minimum they can get away with. The fact remains also you force you employees to get a phone line when a sip connection over VPN would be just as secure and actually save your employees money.

    Cons

    no paid time off
    often back to back calls
    little or no training
    You will get paid per second you are logged into their soft phone.

    Advice to Management

    I'm not sure what to say here, I know you have the image of caring for your employees but do you? I worked for your company for two months and its clear no one has any idea what's going on from day to day. The job itself wouldn't be bad if not for the incredibly low pay and the technical issues that seem to stem from out right incompetence in implementation.


  6. Helpful (1)

    MORE CONS THAN PROS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - At Home Customer Service Representative
    Former Employee - At Home Customer Service Representative

    I worked at SYKES (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Work at home
    Work at home
    Work at home

    Cons

    Low pay but they want you to work harder for bogus contests and when the que blows up with calls. The revolving door is unbelievable; new agents find out in a very short amount of time that it's not even worth a job working at home when there are other work at home jobs that will pay better and won't demand so much. The team leads have their favorites and if you aren't one, forget it! Not worth it!

    Advice to Management

    When you conduct contests, reward your employees accordingly as promised
    Don't nit pick at every little thing when your employees are working hard for very little pay
    Stop playing favorites


  7. Helpful (3)

    Typical big business that doesn't care about its employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    you may get lucky enough to work with a good group of people.

    Cons

    low pay, bad benefits, and they will screw you out of anything possible


  8. Helpful (2)

    If you know the right people, you can move up quickly but don't expect decent pay or benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Staff in Lakeland, FL
    Current Employee - Support Staff in Lakeland, FL

    I have been working at SYKES

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexibility, freedom once promoted, easy job, mostly nice people.

    Cons

    Terrible pay and benefits, won't pay deserved salary for qualified employees, would rather save money and hire someone less qualified.

    Advice to Management

    You get what you pay for.


  9. Helpful (2)

    A lot of expectation with very little training

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in West Palm Beach, FL
    Former Employee - Customer Care Professional in West Palm Beach, FL

    I worked at SYKES

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home, save on commute and wardrobe.

    Cons

    Training is difficult to grasp without real contact with trainer/class. The training is also not comparable to the job you are expected to do, the pretty much throw you to the wolves.


  10. Helpful (1)

    Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sumter, SC
    Former Employee - Customer Service Representative in Sumter, SC

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Call center excellent experience oppurtunity

    Cons

    Management very poor experience..will fire on a buddy system and don't care if you are able to have any income afterward

    Advice to Management

    Do consider someone unemployment at least the world is already in a bad economy and some of us cannot live with no income like me especially when you have little ones to support


  11. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home, no gas, no work attire is needed.

    Cons

    This company expects too much for the pay. I did not mind the work, but when you add responsibilities, increase the pay to show the employee you appreciate the work and show them they are valued in the position. Did not include benefits to using your personal internet and phone to make money for them. There are also too many tech issues and you cannot get paid without submitting a tech form and even then, you may not be paid for submitting that.

    Advice to Management

    Be open to giving positive advice when having one on one's. Continue to push for pay increases.



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