SYKES Reviews

Updated October 19, 2014
Updated October 19, 2014
354 Reviews
2.2
354 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
188 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

69 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Disorganized Company, Weak Systems, Impersonal Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at SYKES part-time (less than an year)

    Pros

    ability to work at home

    Cons

    Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

    Advice to ManagementAdvice

    be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Work At Home Inconsistent, Poor Training, Lack of Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Support ATT in Atlanta, GA
    Current Employee - Work At Home Customer Support ATT in Atlanta, GA

    I have been working at SYKES part-time (less than an year)

    Pros

    If you need a fairly consistent paycheck, part time work to help pay bills and dont mind super self guided learning and you dont mind winging it in live phone situations then consider this company

    Cons

    Lets start with the hiring process. You get pressured into accepting a position with things like, "This wont wait" "Are you prepared to work with us" etc ad other tactics to make you feel its a perfect situation. The onboarding process is botched as much of the info you fill out may be lost byt the time you get to training. Typical urine test in 48 hours of receiving hire package.
    They just switched to USB based VPN (from dvds, and both are barely working) (which is like a WAH industry standard!). The ATT program specifically is way too complicated. My previous framework helped you follow a path to solutions and auto populated notes. With Sykes you have to use literally 7 programs, one for billing, one for services, one for technical, one for back up billing, contracts, mapping/service options etc.
    then the training itself (i believe because wah is new for sykes) is total bs. I trained for a month with my last company and was better prepared for the phones. We spend 6 weeks doing powerpoints that are a yawn at best and everything is very convoluted. I havent gone into nesting yet but I can already see I may be accepting another job soon or at least looking.
    The main issue I have is that the trainer and assistant trainer are nothing but talking heads, we get sent to IT (outside usa outsource) for the slightest things, no one has answers. (mainly because the main trainer is still in brick and morter and wont be wah until a month from now). She also has the audacity to get rude with us and talk to us like kids just because she doesnt know how to control a class room.
    Oh and please remember that unless you are sup/team lead/trainer or above "full time: isnt an option, although you may get 39 hours per week

    Advice to ManagementAdvice

    Now that Sykes has bought Alpine Access (not much better but at least they give off the illusion that they care, which they dont either, I think Apple Care might be the only positively approved wah option) you guys need to take heed to their comprehensive tools. Also compeltely revamp the training course and immulate Alpine Universities option within training to make it more motivating

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Horrible Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Little Rock, AR
    Current Employee - Customer Service Representative in Little Rock, AR

    I have been working at SYKES full-time (less than an year)

    Pros

    easy to get a job here

    Cons

    Do not value education, poor management on all levels.

    Advice to ManagementAdvice

    Change the culture or you will not keep good people, just below average employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    I loved the work, but we were cheated by the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Eveleth, MN
    Former Employee - Customer Service Representative in Eveleth, MN

    I worked at SYKES full-time (more than an year)

    Pros

    Great work. Rewarding. I really enjoyed helping people with thier computers.

    Cons

    Our pay was shorted. We worked crazy schedules, and as soon as thier contract with the city was completed, they closed the doors.

    Advice to ManagementAdvice

    Stand behind your word.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Sykes gives WAH agents a bad name.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at SYKES as a contractor (less than an year)

    Pros

    Consistent pay with biweekly automatic deposits.

    Cons

    If your computer does not have the same drivers as their boot disc, oh well, it is up to you to get another computer that will work because they view this as your issue and not theirs.

    Advice to ManagementAdvice

    Upper Management needs to learn how to train and teach, not just managing with a verbal whip.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Potential to be better!!

    Current Employee - Customer Service Representative in Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC

    I have been working at SYKES full-time (more than an year)

    Pros

    The paycheck and hours are consistent, provided you come to work.

    Cons

    Management is clueless as to what the hell you have to deal with day in and day out 8 hours a day in the phone. The attendance/leave policy is something they they , make up as they go along. CSR's are undermined and under appreciated.

    Advice to ManagementAdvice

    get a clue, or get on the phone!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    My experience was terrible after training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Kingstree, SC
    Former Employee - Customer Service Representative in Kingstree, SC

    I worked at SYKES

    Pros

    Excellent training program, fun days and morale boosts, continued training on new products and policies with client

    Cons

    Little opportunity for growth despite the sales pitch during orientation, unprofessional co-workers and management, inflexible schedule, nepotism, and inconsistent company policies

    Advice to ManagementAdvice

    Please start treating employees more like the people that they are and less like numbers and statistics. Please share more information with employees about the outlook of the company.

    Doesn't Recommend
    No opinion of CEO
  9. 2 people found this helpful  

    It's not bad IT leadership, it's no IT leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Random IT Person in Tampa, FL
    Former Employee - Random IT Person in Tampa, FL

    I worked at SYKES

    Pros

    - Decent benefits package
    - Lots of charitable work done by the company
    - Counter cyclical to a large degree, so even in a bad economy they should remain fairly stable

    Cons

    - Complete lack of direction from senior IT management
    - Latest re-org in IT is a farce
    - Penny wise, pound foolish is the rule - at least in IT
    - Different regions act largely independent, to the point of being rogue
    - The HR department as a whole is completely inept

    Advice to ManagementAdvice

    - Stop incorporating the failed, top-heavy management structure of ICT. There is a reason they were barely surviving before you purchased them.
    - Improve inter-department communications. There is way too much duplication of effort because no one knows what anyone else is doing.
    - The HR department - do something about it. It has a well deserved reputation for being horrible and completely useless, and it's been that way for years.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Liked my job very much......Customer Service is No.1 to me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Westpac Banker in Maitland, New South Wales (Australia)
    Former Employee - Westpac Banker in Maitland, New South Wales (Australia)

    I worked at SYKES part-time (less than an year)

    Pros

    Great for somebody who is young & related or a friend, looking for a job.
    Great for a job until you find the right job!

    Cons

    Management/Team Leaders & SME (Subject Matter Experts, that is) are 95% under 25yrs. Lacking people skills within adaptability, maturity within leadership skills especially. Poor training. NOT flexible at all. Blame Westpac for restrictions & never take it front on.
    NOT

    Advice to ManagementAdvice

    Read all feedback & take it on board.
    Employees depend on trusting the BRAND they work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Forget about Sykes. There are plenty of better companies to work for in Budapest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Budapest (Hungary)
    Former Employee - Anonymous in Budapest (Hungary)

    I worked at SYKES full-time (less than an year)

    Pros

    -Regular working schedule on normal hours.

    Cons

    - Very few possibilities to actually do your job in helping the customers due to the very restrictive company policy, which at the same time lacks transparency, leading to employees being able to provide nothing more than lip-service to the clients.
    - Lack of true leadership who dare to defend those workers who are in a vulnerable position, in case of an uneven conflict, harassment or bullying.
    - No chances for advancement.
    - Wages are a laugh in relation to the stress level one has to put up with (two people doing the job of five).
    - No recognition of and use for ones talents, nor any appreciation for the efforts one puts in, unless one belongs to the manager's board's favourites.
    - Favouritism.

    Advice to ManagementAdvice

    - Built a service structure in which we actually can do our job helping the customers.
    -See the qualities and appreciate the efforts of EVERY employee EQUALLY, and not just of those you "like" for superficial reasons of status, appearance or "sociability".
    -Pay the employees at the lowest stratum of the hierarchy more wage, when they need to do almost double work due to teams being understaffed.
    -Take action when employees get bullied or harrassed by their direct superiors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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