SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated December 9, 2014
Updated December 9, 2014
374 Reviews
2.2
374 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
204 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

63 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Real People at all levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)

    I have been working at SYKES full-time (more than 8 years)

    Pros

    Stable, open and fair processes, clear and documented expectations on business objectives and individual performance, tools for greater accountability steadily put in place.

    Cons

    Senior leaders are very territorial, mentor-mentee relationships sometimes come across as nepotistic. Recent cuts in support group numbers have led to disastrous drop in turn around times for support requests. Where are we going? No one can answer.

    Advice to ManagementAdvice

    Find ways to develop your people. The pipeline is running low.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)

    I worked at SYKES full-time (more than 5 years)

    Pros

    great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment

    Cons

    No security for tenure, low salary

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great way to start your career, if nothing good happens to you in 2 years - time to move on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cluj-Napoca (Romania)
    Former Employee - Anonymous Employee in Cluj-Napoca (Romania)

    I worked at SYKES full-time (more than 3 years)

    Pros

    - great start of a career
    - very good promotion opportunities, if you are really good
    - very nice atmosphere
    - nice collective (in general)
    - access to lots of products you can test (depending on the client you work for)
    - constant trainings
    - nice source of income for the first years of your career

    Cons

    - doesn't know about employee motivation, they wait for their clients to do this for their people
    - doesn't care about employee's retention
    - management is not experienced
    - works through friendships
    - lack of transparency

    Advice to ManagementAdvice

    - you would need a more experienced management, that can bring a fresh vision
    - value your employees more, you let them go way too easily
    - train yourselves and accept you are not perfect and you still have things to learn

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    sykes wise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Makati City (Philippines)
    Current Employee - Team Leader in Makati City (Philippines)

    I have been working at SYKES full-time (more than 10 years)

    Pros

    good benefits better culture fast phase environment

    Cons

    no more annual increase given

    Advice to ManagementAdvice

    check the benefits and salary your providing

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Sykes call center industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (more than 8 years)

    Pros

    Really good place to learn.

    Cons

    Not many opportunities unless moving to other areas of expertise.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    a big jump from my previous job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Makati City (Philippines)
    Current Employee - Customer Service in Makati City (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    the account i am in currently, is paying generous benefits, my take home pay is quire greater than my basic haha

    Cons

    it's hard to climb to a higher Tier, you would feel that they find ways to hinder that.

    Advice to ManagementAdvice

    nothing in particular, nothing in particular

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Low Basic But High Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Coordinator in Makati City (Philippines)
    Former Employee - Quality Coordinator in Makati City (Philippines)

    I worked at SYKES full-time (more than 5 years)

    Pros

    Benefits a good deal. Unused Leaves are convertible. Actual Net Pay is higher than the base salary.

    Cons

    If an account goes EOL (End of life), they could place you to another account but will not guarantee you the same post. Do not expect any severance pay either-

    Recommends
    Approves of CEO
  9.  

    It's a great company to work in. It has it's quirks but overall, it's good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communication Specialist in Pasig, Rizal (Philippines)
    Former Employee - Communication Specialist in Pasig, Rizal (Philippines)

    I worked at SYKES full-time (more than 3 years)

    Pros

    Very organized in terms of systems and processes and communication within the organization. No late salaries ever. Plus a great benefits package. It's alsothe only company that offers 40 leave credits!

    Cons

    It hs its share of the usual undesirables: office politics, a lack of elevators, and some lousy leaders. But then again, what company is free from those?

    Advice to ManagementAdvice

    I would love to suggest that they give a premium to integrity at work, but given reality as it is, I think it would be futile. As far as my opinion is concerned, all companies cheat. Sad, but true.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    It was a good experience for a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Heredia (Costa Rica)
    Current Employee - Customer Service Representative in Heredia (Costa Rica)

    I have been working at SYKES part-time (more than an year)

    Pros

    I learned a lot about Customer Service.

    Cons

    Things are not very organized and a lot of unjustice.

    Advice to ManagementAdvice

    Do not only listen to your cutomers, but listen to your agents too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in New Cebu (Philippines)
    Current Employee - Technical Support in New Cebu (Philippines)

    I have been working at SYKES full-time (more than an year)

    Pros

    Great benefits and friendly environment.

    Cons

    no comment.. can't think of any for now...

    Recommends
    Positive Outlook
    Approves of CEO

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