SYKES Reviews

Updated October 14, 2014
Updated October 14, 2014
352 Reviews
2.2
352 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
188 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Hard to communicate with team leads, and have poor management (in 10 reviews)

More Highlights

58 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    a big jump from my previous job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Makati City (Philippines)
    Current Employee - Customer Service in Makati City (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    the account i am in currently, is paying generous benefits, my take home pay is quire greater than my basic haha

    Cons

    it's hard to climb to a higher Tier, you would feel that they find ways to hinder that.

    Advice to ManagementAdvice

    nothing in particular, nothing in particular

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Low Basic But High Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Coordinator in Makati City (Philippines)
    Former Employee - Quality Coordinator in Makati City (Philippines)

    I worked at SYKES full-time (more than 5 years)

    Pros

    Benefits a good deal. Unused Leaves are convertible. Actual Net Pay is higher than the base salary.

    Cons

    If an account goes EOL (End of life), they could place you to another account but will not guarantee you the same post. Do not expect any severance pay either-

    Recommends
    Approves of CEO
  3.  

    It's a great company to work in. It has it's quirks but overall, it's good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communication Specialist in Pasig, Rizal (Philippines)
    Former Employee - Communication Specialist in Pasig, Rizal (Philippines)

    I worked at SYKES full-time (more than 3 years)

    Pros

    Very organized in terms of systems and processes and communication within the organization. No late salaries ever. Plus a great benefits package. It's alsothe only company that offers 40 leave credits!

    Cons

    It hs its share of the usual undesirables: office politics, a lack of elevators, and some lousy leaders. But then again, what company is free from those?

    Advice to ManagementAdvice

    I would love to suggest that they give a premium to integrity at work, but given reality as it is, I think it would be futile. As far as my opinion is concerned, all companies cheat. Sad, but true.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    It was a good experience for a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Heredia (Costa Rica)
    Current Employee - Customer Service Representative in Heredia (Costa Rica)

    I have been working at SYKES part-time (more than an year)

    Pros

    I learned a lot about Customer Service.

    Cons

    Things are not very organized and a lot of unjustice.

    Advice to ManagementAdvice

    Do not only listen to your cutomers, but listen to your agents too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in New Cebu (Philippines)
    Current Employee - Technical Support in New Cebu (Philippines)

    I have been working at SYKES full-time (more than an year)

    Pros

    Great benefits and friendly environment.

    Cons

    no comment.. can't think of any for now...

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)

    I worked at SYKES full-time (more than an year)

    Pros

    As a manager if you work for a bigger account (130 agents) you receive a lot of support and resources.
    Very good trainings for management level.

    Cons

    If you work for a small account you receive almost no support.
    They kept there for a long time team leaders

    Advice to ManagementAdvice

    They should make it possible also for small accounts to receive all the support they need (trainers and more involvment from the other support departments)
    Don't keep in Team Leaders which are no good for those positions. It might be cost efficient, but on a long term it does bad for the teams

    Recommends
    Neutral Outlook
  8. 1 person found this helpful  

    Best compensation so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Cebu City (Philippines)
    Former Employee - Technical Support in Cebu City (Philippines)

    I worked at SYKES full-time (less than an year)

    Pros

    Perfect balance between work and play. Extremely good compensation and benefits package.

    Cons

    I have no comment at this time

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customer Care Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Makati City (Philippines)
    Current Employee - Customer Care in Makati City (Philippines)

    I have been working at SYKES full-time (less than an year)

    Pros

    I love the nature of the business and the environment

    Cons

    The job requires you to be on a nigh shift

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  10.  

    You get out of it what you put into it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at SYKES full-time (more than 5 years)

    Pros

    Sykes does a great job with internal advancement opportunities. Many of our senior leadership and executive team members (including VPs) started out as agents on the phone. If you treat it like a "flavor-of-the-day" job, that is what you're going to get out of it. However, if you choose to turn it into a career and excel at what you do, promotion opportunities open up within months. Most Sykes centers also offer flexible scheduling, holiday pay, and paid time off.

    Cons

    Business Process Outsourcing is a very different job, especially if you are in the call center. You must be willing to sit at a computer, on the phone, for 8-10 hours a day. Your breaks and lunches are scheduled for you, to support our client's needs, but some people have an issue with this. Also, if the client is open on the holidays, you are working on the holidays.

    Advice to ManagementAdvice

    Since the clients differ from center to center, and the difficulty of each client varies with that, I think the base pay structure should also vary. Previous call center experience should also be taken into consideration with making an initial employment salary offer at the agent level.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Sykes Enterprises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 8 years)

    Pros

    * Good compensation and benefits package
    * Flex comp-ben

    Cons

    Less opportunity for advancement for Support group

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