SYKES Reviews

Updated August 3, 2015
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154 Employee Reviews

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  1. Helpful (3)

    Lifescan customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The call center is nice and everyone is cooperative. They give you $5 Tim Horton cards when you receive a compliment call from a customer.

    Cons

    The customer reps are underpaid.The hourly pay should be higher for the bilingual reps. They also don't appear to give raises and you can only get a raise if you are promoted.


  2. It was intetstng to learn a new trade. I was a CCP Tech Support Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Hattiesburg, MS
    Current Employee - Call Center in Hattiesburg, MS

    I have been working at SYKES full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Paid training, Payroll, hours, and benefits

    Cons

    The Scheduled shifts were inconvenient.

    Advice to Management

    None


  3. Customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sit down all day, stay busy

    Cons

    Need more training provided for new employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chavies, KY
    Former Employee - Customer Service Representative in Chavies, KY

    I worked at SYKES part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Health issuance, flexible work hours, easy work.

    Cons

    Location, a lot of traffic


  6. Seemed perfect at first....

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Work from home Ability to pick schedule

    Cons

    Poor training We were constantly told "oh that's old, don't worry about" after we had went over material, to only be given current information the day before we went live on phones


  7. Helpful (2)

    Just ok...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional
    Former Employee - Customer Care Professional

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Working from home, flexible schedules, great support from team leads and managers. Easy to move up as long as you are present, on time and your stats on point or exceeding requirements, ongoing training.

    Cons

    Pay sucks, no raise in a normal amount of time (I.e. Every year, anniversary) You have to work 3000 hours to get just a 15 cent raise...took me almost two years to get it working full time 40 hours a week. You pay for your background check $45 and are not reimbursed. A lot to pay for someone who may be unemployed. You need a landline phone, who uses those anymore? Another added expense that you are not reimbursed for. You need two headsets...one you can plug into the home phone and one that has a USB connection for training. Training pay rate is your states minimum wage! Then once you start taking calls increases to $9. No one has made above that, even with experience. They don't negotiate. That's what I was told. The ongoing trainings are good. But you won't be training on how to improve your current job, you'll be training to add more responsibility on top of the job you were originally hired for....for the same rate of pay.

    Advice to Management

    Show your employees you care about them. Starting with the pay rate...make it a REAL livable wage.


  8. Helpful (1)

    Its ok... You have to start some where.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working from the comfort of my own home.

    Cons

    Too little pay for the work requirements and time expected of you.

    Advice to Management

    The pay should be more. It’s barely above minimum wage and no one could attempt to decently live off of it.


  9. Stressful, but fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Commission plus base is nice, pay isn't great... but better than min wage.

    Cons

    Hours, a "you do this and like it, or we'll find someone else who will" attitude.

    Advice to Management

    Break your clients up, have a dedicated sales department, dedicated service department. Pushing both together is highly counterproductive.


  10. Still training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cookeville, TN
    Current Employee - Customer Service Representative in Cookeville, TN

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Everyone is very friendly & helpful. Work at home! No driving or dressing up!

    Cons

    At times it is hard sitting so long. cannot moved around due to headset and needing to be at the computer.


  11. i loved the flexibility of working from home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Recommends

    Pros

    the flexibility of working from home. Sometimes they offer unlimited overtime.

    Cons

    I would of liked more pay and more incentives.



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