SYKES Reviews

Updated April 24, 2015
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115 Employee Reviews

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  1. Helpful (2)

    Love hate relationship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    You start at $9, you can bonus off sales for TV, Internet & Home Phone and now if you add a line of service and if your surveys are good. They give an example of an extra $1,600+ in bonuses every month. If you want to move up they will do all they can to get you there. They have an "exchange" for employees in need where there is food and clothing and much more for those who need it all for free. The site director is extremely friendly and they all have an open door policy. It's mandatory full time with optional over time. You get an hour lunch and tons of schedules to choose from. They will also work with those in the army or in school.

    Cons

    The bonus off of sales sounds great but it is EXTREMELY hard. Some customers get mad, sometimes there is absolutely no way to offer to customers. And if you don't offer you get wrote up. They are more concerned about making sales then they are of their actual customers having their issues fixed. They cut the highest bonus that was over $300 down to $75 and below that used to be over $200 and now it's $55 and the lowest bonus for WTR (willingness to recommend AT&T) is down to $45 from over $100. So they cut that back a lot. It's a call center. It will literally make you hate your life. You just have to weigh the bad and good, it sounds amazing when you start and you are like Why would any one ever leave?!? This place is amazing!! Then 6+ months down the lone you are like, How do I escape?

    Advice to Management

    Stop pushing so hard on making sales that it makes your employees want to quit. There is more to our customers than selling them things. I would definitely say look into changing the way your TMs bonus so that it's better for the employees and management. I absolutely loved my job until you threatened me about sales.

  2. Below Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCP in Reno, NV
    Former Employee - CCP in Reno, NV

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Work at home. No traffic.

    Cons

    Pay is low. Must pay for own ISP

    Advice to Management

    Be open about changes to pay levels. Keep job offer grandfathered to changes.

  3. Helpful (2)

    you only got a promotion if you knew the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Agent in Lakeland, FL
    Current Employee - Bank Agent in Lakeland, FL

    I have been working at SYKES full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    promote from within, salary, work environment

    Cons

    you were only able to get promoted if you knew someone higher up, and once your a tenured agent they switch up the metrics and goals to try and get you out the door

    Advice to Management

    stop treating your tenured agents like crap, and treating new ones like gold

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  5. Helpful (1)

    Customer Relations Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Trainer was wonderful but didn't really teach anything. Very awesome co-workers and always having a party or something. Great benefits and promotes from within.

    Cons

    HR and the girls that are at the front desk are a piece of work. The girl at the front desk always has an attitude and a smart mouth.

  6. Call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Lakeland, FL
    Former Employee - Customer Service Agent in Lakeland, FL

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pay is above average for position
    Training prepares you well for work demands
    Upper management cares about employees success.
    No other pros as far as I can see.

    Cons

    Shifts can be long depending on your client and scheduling needs for the client.
    Servers used ran far slower than were needed for the amount of calls being handled.

  7. Helpful (2)

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Sumter, SC
    Former Employee - Customer Service Agent in Sumter, SC

    I worked at SYKES full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The experience and the easy hire process. Possibly the most decent job in this very small city.

    Cons

    When hired for this position, the agents in the training class was told that desired shifts would be available and that was not the case. We were told that after a certain amount of time, we could put in for a shift change if we needed an earlier shift for emergency purposes only. I submitted paperwork and documentation, however I was denied a change. Upon the denied request, I voluntarily resigned. After I had resigned, my section manager informed me that it was approved. I was disappointed. Also, for all the work that is done, I believe $10 an hour would be more suitable for this position.

  8. Emotionally Draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pay is nice
    met SOME good people

    Cons

    Quotas
    Work environment
    most people who work there are horrible

    Advice to Management

    --

  9. Good opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL

    I worked at SYKES full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good growth opportunities at agent level.

    Cons

    Attrition rate was a challenge to improve.

    Advice to Management

    Continually solicit and utilize employee feedback

  10. Helpful (1)

    Work At Home CCR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    work from home, decent pay. Work from home!

    Cons

    Surprise! You had a good review yesterday but today You're laid off!

  11. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    its a job that is easy to get

    Cons

    bad pay is really poor

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