SYKES

www.sykes.com

103 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Work At Home CCR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than a year)

    Pros

    work from home, decent pay. Work from home!

    Cons

    Surprise! You had a good review yesterday but today You're laid off!

    Recommends
    Neutral Outlook
  2.  

    There is potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Milton-Freewater, OR
    Former Employee - Account Manager in Milton-Freewater, OR

    I worked at SYKES full-time (more than 10 years)

    Pros

    Depending on management, there is recognition, advancement and job satifactory.

    Cons

    No retirement, after 5 years or more service one will be set up for failure. Notice that the only tenured employees are executives.

    Advice to ManagementAdvice

    Return to John Sykes philosphy of business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    its a job that is easy to get

    Cons

    bad pay is really poor

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (less than a year)

    Pros

    Good opportunities to grow with the company

    Cons

    The Schedule time frame wish i would have had a different Schedule

  6.  

    Used to be Alpine Access

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO

    I have been working at SYKES part-time (more than 3 years)

    Pros

    You get to/have to work from home. Technology is provided for you. You can work part time

    Cons

    You have to provide your own internet and landline. Bilinguals get preferential treatment I.e. They get to sit on a line where no calls come in and still get paid.

    Advice to ManagementAdvice

    It's hard to give advice to such unstable management. I have no idea who works in the office and I don't trust them.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    It was g good, first time experience..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kingstree, SC
    Former Employee - Customer Service Representative in Kingstree, SC

    I worked at SYKES full-time (more than a year)

    Pros

    It is a great teamwork environment.

    Cons

    There is not very much chance of advancement.

    Advice to ManagementAdvice

    Provide agents with more compensation.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Frustrated by not having enough floor training support for class sizes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR

    I worked at SYKES full-time (less than a year)

    Pros

    Good teacher for customer service class, opportunities to advance, many types of job choices after completing customer service representative job

    Cons

    Not enough staff to handle the number of trainees they are attempting to train, training went in some cases from 3pm to midnight. Very long hours.

    Advice to ManagementAdvice

    Stop changing the rules of the employment picture, changing shift hours, making 11 hour day, expanding work hours, added hard selling to the job as opposed to just mentioning product

    Doesn't Recommend
    Positive Outlook
  9.  

    it okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fashion Representative in Atlanta, GA
    Current Employee - Fashion Representative in Atlanta, GA

    I have been working at SYKES part-time (less than a year)

    Pros

    its at home
    no commute
    friendly coworkers that help you along the way

    Cons

    the managment is kind of rude but some are nice depends on who you get really.
    short breaks and preemployment was the biggest hassle
    odd working hours

    Advice to ManagementAdvice

    be more open to advice about the company and have everyone on the same page. get etter benefits for those that work at home rather than in the call center and have better pay because we do alot for 8-9dollars an hour i think we actually deserve aroug 10.50 at least and good insurance

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Overall a pleasant work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections in Allentown, PA
    Former Employee - Collections in Allentown, PA

    I worked at SYKES part-time (less than a year)

    Pros

    Good part time opportunity, possible to grow into full time

    Cons

    At the time, I was there, software was an issue, but not a major problem

    Advice to ManagementAdvice

    More flexibility in regards to work schedules,

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Ok, evaluation based on criteria not completely within your control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Ponca City, OK
    Former Employee - Customer Service Representative in Ponca City, OK

    I worked at SYKES full-time (more than a year)

    Pros

    This was a work from home position, which I enjoyed,

    Cons

    Your evaluated mostly on your ability to mostly turnaround Customers that were already dis-satisfied with the company and leave them with feeling completely satisfied or your performance was scored as less than satisfactory. Only 9-10 on surveys were satisfactory. This is not easy when customers are being incorrectly billed and receiving poor service

    Recommends
    Neutral Outlook
    Approves of CEO

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