Sabre
3.3 of 5 334 reviews
www.sabre.com Southlake, TX 5000+ Employees

Sabre Reviews

Updated Jun 29, 2014
All Employees Current Employees Only

3.3 334 reviews

                             

45% Approve of the CEO

Sabre President and CEO Tom Klein

Tom Klein

(74 ratings)

67% of employees recommend this company to a friend
105 Employee Reviews Back to all reviews
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    3 people found this helpful  

    Good Company but too much Politics/Empire Building/Corporate Bureaucracy Over Performance

    Delivery Manager (Former Employee)
    Southlake, TX

    Pros*The company is big enough to move around (laterally with no salary increase, NOT promotion) to gain various experiences in numerous product areas, technical platforms
    *People with deep experience in the industry have been with the company for many years - there are people who have been with the company 10, 15, 20, 25, 30+ years; you don't find that in many companies today. There is deep industry and technical knowledge in many teams. You can learn so much from those who have such deep knowledge. Most are more than willing to share and teach.
    *Many smart, talented people who are a pleasure to work with and work for
    *Very fast pace environment, always opportunity to learn new things
    *Many departments allow very flexible working arrangements (partially due to the space problem, see below).
    *Many teams develop software using some flavor of Agile/SCRUM methodology
    *When the senior leaders involved in the day to day management are very focused on specific initiatives (not micro managing, which is a delicate balance), teams thrive and are successful
    *It's a good company brand to have on your resume (especially Travelocity) due to very positive brand recognition in the travel industry and technology
    *Casual Dress Code (including jeans)
    *Southlake Campus is very nice and modern

    Cons*More and more corporate bureaucracy, politics, and "rules" you must follow, especially in Technology from budgeting to what type of training you are "permitted" to take to how technology resources should charge time/each hour of their day. It's becoming more and more run like the "military" with rules, rules, and more rules.
    *Southlake Campus is busting at the seams - there is a space problem (2-3 people in a cube, limited telephones, lines in the rest rooms, even for men) and parking problems (wanna walk a half a mile in the Texas heat or during a heavy spring rain storm to get to campus) that gets a lot of talk from senior management but limited action.
    *Borderline (or over the line) intense, abusive behaviors consistently demonstrated by certain managers/directors/VPs/SVPs is ignored by HR. This seems to be a growing issue as more leaders are adapting this style. It's acceptable behavior where teams are managed by fear and intimidation.
    *Some leaders are trying to build empires driving unnecessary reorgs
    *Useless reorgs that happen at least once a year. Last year between layoffs and reorgs I had 6 managers within 12 months.
    *HR is trying to "raise the bar" on performance and performance reviews but they are alienating more and more people. The new feedback approach is "you were just doing your job that you are paid for". This is the new talking point so we don't have to reward people for going above and beyond - instead we now have to tell them they were just doing their job. That's what expected of them. That statement is hard to define AHEAD of time and even harder to try to defend/debate when is it made. As managers, we have to communicate this message to our teams, which is not well received at all. It is even more difficult to motivate teams in a high pressure environment.
    *Performance reviews use the system/bell curve grading approach, just like high school. The majority of people (over 75%) are graded "successful/average". Small teams, where it is nearly impossible to apply the ratios, cannot rate people as highly successful or outstanding (significantly higher bonus is awarded to these rankings) due to the quotas, even though that person earned it. Trying to lobby for an exception is nearly impossible. As a manager I recruit good people and then I lose them. If reviews are important to an individual, it forces that individual to leave your group to a larger one in order to have a better shot of getting a higher ranking next year (which leads to a higher bonus). The system forces good people to leave to another group or to walk out the door.
    * Work life balance - mixed. Sometimes it's good, sometimes it's 7 days a week for weeks or months (and rarely get a thank you, rarely does working those hours do any good during performance review time, just the pressure to continue with the death march)
    *High Turnover/attrition due to not paying market rates, people use the company as a stepping stone in their career - it's a good name/brand to have on your resume, especially Travelocity.

    Advice to Senior ManagementAddress the cons above with meaningful action, not corporate fluff and positioning.
    Stop the useless reorgs
    Fix the performance review problem - more and more of the "troops" are talking about this and not happy with the new direction of "you're doing your job" feedback
    Focus on a few things - not a laundry list where employees are spread so thin - performance review goals focus on too many things to do any of them well.

    No, I would not recommend this company to a friend

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    OK Place to work

    Principal Software Architect (Current Employee)
    Southlake, TX

    ProsGreat Cafeteria, Green, current technology

    ConsDemanding, long hours, everyone is always on call to work production issues. Not a 9-5 job. Too many project managers and not enough technical folks doing the real work. Typical outsourcing, most development jobs are in Poland.

    Advice to Senior ManagementQuit hiring non technical PMs and spend money on technical staff.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Decent.

    Anonymous Employee (Current Employee)
    Southlake, TX

    ProsGood benefits.
    You can work from home in most departments.
    Fun employee activities.
    Nice Cafeteria.
    Great headquarters facility.
    Charity work.
    Starbucks onsite.
    Casual dress code.

    ConsFlex space. If you don't get there early, you might not have a place to work. Very few individuals have assigned cubicles.
    Parking. If you don't arrive by 9am, you might have to park on the street.
    Middle management sucks. There are a lot of supervisors/middle management who have made their way into a management role just by working there forever and finally being promoted. Many aren't qualified and have terrible people skills. It feels like high school all over again.
    Location. Southlake is a long commute. There isn't affordable housing nearby and the traffic in Southlake can be unbearable.

    Advice to Senior ManagementNone.

    Yes, I would recommend this company to a friend

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    Hospitality unit in rapid growth mode. Most work groups stretched to the max with heavy workloads.

    Project Manager (Current Employee)
    Southlake, TX

    ProsCompany as a whole is good place to work. Products are cutting edge. Southlake campus is nice place to work. Work from home encouraged.

    ConsHospitality unit is in constant flux with pettiness, backbiting, and internal arrogance. Last few years have seen multiple reorgs in this unit. Several Hospitality execs bring their egos to work each day. Noticeably there is talent leaving this group, or will soon. Work/life balance is just lip service.

    Advice to Senior ManagementCEO Sam G. should ensure Sabre culture is realigned for this group.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Solid company but nothing spectacular

    Principal Software Architect (Current Employee)
    Southlake, TX

    ProsOnce you get in it's almost impossible to get out. People stay with this company for 10, 15, 20, even 30+ years. It has been very stable environment. The work conditions are good and people are knowledgeable and professional. Good work/life balance

    ConsHard to advance a career. Not many opportunities to get promoted.

    Yes, I would recommend this company to a friend

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    Good company to work for

    Principal (Former Employee)
    Dallas, TX

    ProsSabre is a diverse company with internet products like Travelocity, limited user products like the Reservation System and focused user products in Airline Solutions. This has the potential for good experience. It also means that its hard to pin point a "culture" for the company because it depends on the group that you are in.

    ConsTop heavy management limits growth opportunities in the US as does the offshoring and outsourcing which is now part of the DNA.

    Yes, I would recommend this company to a friend

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    Good benefits, Ok pay, challenging projects, hectic sometimes chaotic work environment

    Program Manager (Current Employee)
    Southlake, TX

    ProsDecent Salary and good 401k. Benefits are good. Some areas pay attention to work life balance. Building is fairly new. Fast paced environment in some ways (customer interaction, sales, lots of travel if you want it). Do somethings to push the technological envelope.

    ConsFlexible seating arrangement, even for those who come to the office EVERY day means you don't always get to sit by those in your group, and of course, you can't leave anything at your desk overnight. Seems like Management has reduced spending on cleaning and the restrooms can get rather nasty at times.
    Projects are not well run, and alot of work is prioritized by what is most on fire.
    Some groups, especially in Development, are allowed to just ignore good development principles (in fairness many of them have been understaffed, but now that they are staffing up, I don't see a change in behavior).
    Lots of acquired products around which there is sparse tribal knowledge.

    Advice to Senior ManagementBe willing to make changes in leadership to improve the culture. Get rid of management that is abusive either in forcing people to work beyond their capacity, or just constantly belittling people. HP seems to be more of a drain than a help. Take you technical future back. Spend some money on better cubicles and work area for your people. You folks are in the knowledge business, but your open office space treats them like a bunch of typists.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Experience

    Senior Project Manager (Former Employee)
    Tulsa, OK

    ProsActive software development company. Develops some leading edge products; allows employees a certain amount of freedom to be creative in the development process. Military-friendly. Took good care of me when I was mobilized and deployed.

    ConsVery political and bureaucratic. Upper Mgmt focuses on the bottom line and not the individuals associated with that bottom line. Middle mgmt seems to be in tune with the workers, but upper mgmt completely out of touch with what it takes to deliver a product.

    Advice to Senior ManagementBetter understanding of what is involved in delivering products to the customer would serve the company well.

    Yes, I would recommend this company to a friend

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    Nice place to work

    Software Development Manager (Former Employee)
    Southlake, TX

    ProsLeader in Travel technology. A lot of friendly co workers. Emerging technology and exciting projects in the pipeline

    ConsToo many non technical project managers. Most middle managers are inept including some at the VP level.

    Advice to Senior ManagementMan up and take some bold decisions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Sabre could be a fun place to work, but leadership is lacking.

    Senior Business Analyst (Current Employee)
    Southlake, TX

    ProsWork with very smart people, including some of the most knowledgeable airline industry professionals. Travel to interesting locations and opportunity to network with airline industry leaders. Work is challenging and solutions are interesting to study. Sabre is trying, but struggling, to do the right things for its employees around benefits and work-life balance, but it work-life balance can vary greatly by department.

    ConsIt seems that some of the brightest O.R., developers and other technical team members are promoted to leadership roles and management with little to no experience or training. Leaders lack the ability to pull groups together (i.e., delivery with development with solutions team with technical implementation with account/sales teams) to form a cohesive, in-step team working towards common goals. Sabre leadership pushes for sales of solutions well before they are developed or even prototyped with little hope of completing projects on time even after the deals are signed. Sabre does not focus on the product quality, but instead on sales targets and the product quality has been in a steep spiral down as a result. This also means that delivery are often caught in the middle and work-life balance suffers tremendously.

    Advice to Senior ManagementFOCUS on QUALITY! Stop development of new solutions for ONE YEAR and fix the ongoing issues with the products. Follow the Apple model and if you build the highest quality, bug-free, tried and tested product, then the customers will come knocking down our doors.

    No, I would not recommend this company to a friend

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