Sabre

  www.sabre.com
  www.sabre.com

Sabre Reviews

Updated November 15, 2014
Updated November 15, 2014
382 Reviews
3.3
382 Reviews
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Recommend to a friend
Approve of CEO
Sabre President and CEO Tom Klein
Tom Klein
92 Ratings

Review Highlights

Pros
  • Very good work/life balance with all the benefits of remote work (in 60 reviews)

  • Flexible work from home policy but hear that it might be changing soon (in 53 reviews)


Cons
  • Very little regard for work-life balance overall and compensation is below market (in 25 reviews)

  • Work from home depends on manager and the team you are working in (in 7 reviews)

More Highlights

61 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Bad work culture and a sinking boat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sabre full-time

    Pros

    work from home policy
    great cafeteria
    environment conscious
    great campus

    Cons

    Most people do not know how to behave in corporate environment and make it difficult to get work done.
    People schedule too many meetings with mostly wrong audience
    Lack of collaboration within team. Please tend to play blame games.
    Very old technology.
    Developers do not get enough freedom with technical aspects.
    No clear definition of roles. everyone want to be a project manger to micro manage team.
    Abrasive personalities are encouraged.
    Lack of trust within team.
    Lay off are very common.

    Advice to ManagementAdvice

    Be more open with employees.
    create a collaborative environment
    create new policies to retain talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Laid off today. Heard management is getting hit tomorrow. Jan 9th.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sabre

    Pros

    Some good people, work from home (unless ur manager is a micro-manager), there is a liquor store across the highway and the chicken tortilla soup in the cafe is pretty tasty.

    Cons

    Constant fear of layoffs, back stabbing, DPMs, too much focus on cultural diversity, HR is absolutely NO help when it comes to harassment, they hire BAs and testers with no industry knowledge or Sabre knowledge.... Oh wait...maybe that's because they laid off the people with the knowledge and can't get them to come back. The list goes on and on....

    Advice to ManagementAdvice

    Just announce layoffs on the news. Geez. People are gonna talk. If Sabre doesn't want to look bad then they need to quit laying people.

  3. 6 people found this helpful  

    Employee beware, deceptive business practices at play...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sabre full-time (more than 5 years)

    Pros

    Sabre has pretty good global exposure with their foot in the door with many top global companies. As such it can offer employees some invaluable global experience and professional contacts across it's customer base. Sabre has a somewhat flexible work from home policy, although it can be a bit restrictive and overly dynamic compared to other companies in the market. Their motto is "Best Team in Travel" so they tend to do a fair job recruiting talent. However potential employees beware, Sabre rarely delivers what it promises and in my tenure I've seen some very deceptive business practices at play.

    Cons

    This company has lots of faults. Fundamentally Sabre is broken up into various brands. Sadly these brands don't really play well with one another. The work environment within Sabre Holdings is a bit toxic and not for the faint at heart. Working in any given position is like constantly playing a game of chess and requires the prowess of a seasoned politician. The work environment tends to be hostile. Upper management rarely supports their teams and this is truly a company where the customer is always right, i.e. don't expect any job security. They pay less than their competitors for the same position and offer enticing time off packages. However these packages are primarily "smoke and mirrors" to draw in talent. You will never be allowed to take more than a long weekend off at one time. Even then you would still be required to regularly check emails and join conference calls as required. HR isn't to be trusted, including any employee support services provided by the company. They tend to be somewhat discriminatory against certain protected classes and relate best to "locals". Positions are poorly defined and many employees find themselves signing on for one job but actually given quite something different. Every company struggles from this to an extent but not to the superior level Sabre tends to employee this practice. Benefits aren't the best, particularly health insurance. Fundamentally, being a Texas based company, Sabre does not provide cost of living increases. Therefore you tend to be stuck with what you were hired on, regardless of your length of employment. So negotiate big on the front end as raises, even performance based, are rare. Sabre also employees a ridiculous review scheme which is essentially designed to rate all employees 'average'. Sabre is against making anyone a 'shinning star' so don't expect rave reviews. A schema primarily in place to justify their lack of salary adjustments or raises. Turn over within Sabre is high. They frequently lay entire departments off and are perpetually reorganizing. This provides little to no job security and adds to a stressful work environment. Stress is the key operative within Sabre Holdings, so much that many employees manifest this stress via physical ailments. Employees being hospitalized for stress related causes isn't uncommon and management isn't very sympathetic to their plight. Sabre is also historically poor at promoting from within. They tend to actively recruit new talent and favor 'fresh meat' over seasoned employees. So don't expect to be promoted or even have the ability to move around within the organization easily.

    Advice to ManagementAdvice

    Upper Management could do a vastly better job supporting their teams. Time off should be essentially that, time off without the requirement to remain on call and continue working at half speed. Employee contracts would go a long way to help lessen fears of turn over and constant layoffs as well as go a long way in lowering the overall stress levels across the organization. Yearly cost of living increases should be actively employed in an effort to remain competitive but also support their employees as inflation rises in their place of residence. A true 'open door policy' should be implemented, without the fear for retaliation or retribution. Less discrimination in the work place should definitely be looked into as certain protected classes are many times violated in one form or another. Promoting from within and allowing employees the ability to benefit from a larger organization would benefit both the company and their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Top down management practice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Program Manager in Southlake, TX
    Current Employee - Principal Program Manager in Southlake, TX

    I have been working at Sabre full-time (more than an year)

    Pros

    Great campus environment and friendly coworkers. They also provide plentiful opportunities for volunteer activities, health initiatives and are very environmentally conscious.

    Cons

    Everything at Sabre is top down and tends to be very reactionary. There are a great deal of opportunities, but they haven't shown any indication they are self-aware enough to take advantage of those.

    Advice to ManagementAdvice

    Trust the people you hire and recruit. Realize that to attract and retain the people you recruit, you must compete, from a salary perspective, with employers in Dallas & Ft Worth. You don't right now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Good company until the current CEO took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Program Manager in Dallas, TX
    Former Employee - Principal Program Manager in Dallas, TX

    I worked at Sabre full-time (more than 10 years)

    Pros

    Good place to work - many employees are able to work from home. Salary and benefits are good.

    Cons

    Very political upper management. If you aren't in "the club" you could be laid off should they need to reduce the workforce regardless of your tenure or skills. Technology is good but releases are expensive and take too long to release.

    Advice to ManagementAdvice

    Watch out...the competition is coming for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Declining business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Southlake, TX
    Former Employee - Director in Southlake, TX

    I worked at Sabre full-time (more than 10 years)

    Pros

    Pays well. Global company, somewhat high tech, and enables travel and tourism around the world.

    Cons

    Employees do not understand the business model and are not trained. Management is inept, focused more on their personal agendas and not the business. Layoffs are used frequently to adjust the cost side because revenue cannot grow. Company has many dissatisfied clients and struggles to innovate in a competitive environment.

    Advice to ManagementAdvice

    Find a way to grow revenue. And get rid of the VPs that are just clocking a paycheck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Management Needs Hearts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AS CSS DC in DFW, TX
    Current Employee - AS CSS DC in DFW, TX

    I have been working at Sabre full-time (more than an year)

    Pros

    Flexibility and love supporting customers. Ability to travel to new places and encounter new cultures. Wonderfully generous colleagues and wealth of knowledge contained within the company's employees.

    Cons

    Management from top down is reminiscent of a college fraternity. Plans are discarded as middle-management rotates in and out. About 8 managers in the course of 2 years with the company.
    Annual reviews and merit compensation are a complete joke. Meaningful communication from upper management is incredibly weak. It looks like a good ol' boy's club to most of the company's hard working front line.
    I am embarrassed to tell my friends to apply for a job here.

    Advice to ManagementAdvice

    Communicate with the entire company in a clear way, without the usual corporate gibberish (Re: "Aligning for Growth and Technology Leadership"messages). Resonate with the employees by offering real reward rather than dangling carrots (Re: VCP). Value the incredibly talented human resources you have by not making them fear for their jobs every single day, but by making them feel they are valuable and integral to the company's future.
    Show that you still have some integrity and human decency. Look to leaders in the industry for management styles that shine, such as the leaders at US, soon to be AA.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Several varieties of clueless management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sabre full-time (less than an year)

    Pros

    Nice campus and cafeteria. Friendly, competent and helpful co-workers. Able to work from home.

    Cons

    Revolving-door management. Overconfident, overcontrolling, clueless, grandiose and inscrutable in varying proportions. Mindless, unrealistic attempts to reduce knowledge-dependent, ever-changing tasks to checklists for offshore employees without the relevant background. This is a result of the belief that employees are completely interchangable, which derives from both wishful thinking and the desire to use cheap offshore labor. Customer-facing policies in disarray, creating needless thrash and knee-jerk reaction. Way too many useless meetings.

    Advice to ManagementAdvice

    Try getting lower-level managers who know something about what they are managing, or at least ones willing and able to learn. Try to avoid being given a snow job, unless you are engaged in doing same to your superiors.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    A company in irrefutable decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Researcher in Southlake, TX
    Former Employee - Researcher in Southlake, TX

    I worked at Sabre full-time (more than 3 years)

    Pros

    1)Work from home policy is exceptional (in most departments) 2) The airline industry is a fascinating and dynamic one 3) Green company with a strong community presence; nice building 4) Easy opportunities to move around (horizontally)

    Cons

    It is unfortunate to see a company that was once a true leader in innovation relegated to one where buzzwords, marketing, and bureaucracy rule the roost. The CEO has championed a 'good old boys network' where loyalty beats merit and incompetent senior leaders enjoy inexplicable stability. Ideas are killed by bureaucracy and middle management who are too focused on expediency rather than on quality. Marketing team does ZERO reconnaissance learning how difficult it is to build a solution before selling a given product, often resulting in blatant lies to their customers and setting preposterous delivery schedules. 'Innovation' is one of a continuum of buzzwords that get thrown around with no substance backing it up. Sabre *used* to be an innovate organization delivering state-of-the art solutions. The organization does little-to-no R&D today and instead focuses on oscillating fixes from customer-to-customer. As a result, recruiting top talent has struggled, and their best and brightest often leave for better opportunities (usually within a year). I find many technologists have gone to Sabre only because it was a last resort. Most old-timers (of which there are many, at least in the Southlake HQ) have plateaued in their careers and are too risk-averse to accept new ideas. Excessive meetings, corporate fluff, and speaking without substance have become the norm. Some products are stable and serve their customers well; however most are buggy and far too immature to be brought to market, which the shoot first, ask questions later mentality wins out. Overcrowding in the Southlake offices exacerbate the stress experienced by employees. Unless you can afford a $700K-plus mortgage, plan on a minimum commute of 30 minutes on days you have to travel to the office.

    In short, this is not the Sabre of old. Might be a wonderful place for an MBA. For others, this is a sinking ship.

    Advice to ManagementAdvice

    Your turnover rate amongst your brightest new hires is at a staggering level. Find a way to retain them; most can get jobs elsewhere at the blink of an eye. Find a way to encourage collaboration across groups, and make sure marketing folks steak with technologists before making promises they cannot possibly deliver. Cut out several unnecessary layers of middle management (and several senior managers if possible). Get back to doing some R&D, and take a risk or two. Reduce overcrowding on campus, and just be more honest with your employees and customers alike.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Unmet Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Software Developer in Southlake, TX
    Former Employee - Lead Software Developer in Southlake, TX

    I worked at Sabre full-time (more than an year)

    Pros

    Great benefits and pay. Some new technology opportunities, but guarded.

    Cons

    They outsource IT management to places like Poland, so you may report to someone overseas.

    Advice to ManagementAdvice

    Be much more progressive and open-minded with respect to technologies. Not every initiative needs to be governed by big IT processes.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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