Sabre

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Sabre Reviews

Updated August 19, 2014
Updated August 19, 2014
356 Reviews

3.3
356 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sabre President and CEO Tom Klein
Tom Klein
81 Ratings

Review Highlights

Pros
  • Work/life balance; groups with good knowledge and great cultures (in 55 reviews)

  • Good place to work - many employees are able to work from home (in 49 reviews)


Cons
  • Very little regard for work-life balance overall and compensation is below market (in 22 reviews)

  • Work from home depends on manager and the team you are working in (in 6 reviews)

More Highlights

115 Employee Reviews Back to all reviews

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  1.  

    Worked at Sabre for more than 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal  in  Southlake, TX
    Former Employee - Principal in Southlake, TX

    Pros

    Coworkers are always willing to help and share their knowledge with newer employees.

    Cons

    Most employees are young and inexperienced and their work requires a lot of supervision. Upper management in many cases is clueless. Partly because of this management creates an atmosphere of fear. Many employees fear making an error and being subjected to inquisition. In addition, working conditions in the Southlake office are ridiculous for a company who wants to draw employees. Too many employees and not enough space to work.

    Advice to ManagementAdvice

    Learn to respect your employees. You can't just pick up cheap labor and throw it at a problem and expect to get a good solution.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    I worked as a contractor in the airline ticketing group. The persons I worked with were professional and treated me ver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Southlake, TX
    Former Employee - Project Manager in Southlake, TX

    Pros

    Good People
    Contract hourly rate good
    Great location

    Cons

    Poor management in some groups
    low salries for full time
    Management needs to do a better job at defining roles and limiting the politics

    Advice to ManagementAdvice

    Review your salary structure and have HR do the job they were hired for

    Recommends
    Positive Outlook
  3.  

    Decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Allows work from home and eco friendly.

    Cons

    Shallow on culture and not good training.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Smart people, old technology stack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Southlake, TX
    Former Employee - Anonymous Employee in Southlake, TX

    Pros

    If you're a top performer and hyper competitive, you will thrive here. If you are a mediocre talent, you can hide and coast here.

    Cons

    Silos are not aligned and a lot of senior/executive management has left recently. Flex seating is a joke and not enough places to sit everyone where they can work with their teams.

    Advice to ManagementAdvice

    Break down the silos and fiefdoms. Too many times good ideas are corrupted and become poorly executed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Good Company but too much Politics/Empire Building/Corporate Bureaucracy Over Performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Manager  in  Southlake, TX
    Former Employee - Delivery Manager in Southlake, TX

    Pros

    *The company is big enough to move around (laterally with no salary increase, NOT promotion) to gain various experiences in numerous product areas, technical platforms
    *People with deep experience in the industry have been with the company for many years - there are people who have been with the company 10, 15, 20, 25, 30+ years; you don't find that in many companies today. There is deep industry and technical knowledge in many teams. You can learn so much from those who have such deep knowledge. Most are more than willing to share and teach.
    *Many smart, talented people who are a pleasure to work with and work for
    *Very fast pace environment, always opportunity to learn new things
    *Many departments allow very flexible working arrangements (partially due to the space problem, see below).
    *Many teams develop software using some flavor of Agile/SCRUM methodology
    *When the senior leaders involved in the day to day management are very focused on specific initiatives (not micro managing, which is a delicate balance), teams thrive and are successful
    *It's a good company brand to have on your resume (especially Travelocity) due to very positive brand recognition in the travel industry and technology
    *Casual Dress Code (including jeans)
    *Southlake Campus is very nice and modern

    Cons

    *More and more corporate bureaucracy, politics, and "rules" you must follow, especially in Technology from budgeting to what type of training you are "permitted" to take to how technology resources should charge time/each hour of their day. It's becoming more and more run like the "military" with rules, rules, and more rules.
    *Southlake Campus is busting at the seams - there is a space problem (2-3 people in a cube, limited telephones, lines in the rest rooms, even for men) and parking problems (wanna walk a half a mile in the Texas heat or during a heavy spring rain storm to get to campus) that gets a lot of talk from senior management but limited action.
    *Borderline (or over the line) intense, abusive behaviors consistently demonstrated by certain managers/directors/VPs/SVPs is ignored by HR. This seems to be a growing issue as more leaders are adapting this style. It's acceptable behavior where teams are managed by fear and intimidation.
    *Some leaders are trying to build empires driving unnecessary reorgs
    *Useless reorgs that happen at least once a year. Last year between layoffs and reorgs I had 6 managers within 12 months.
    *HR is trying to "raise the bar" on performance and performance reviews but they are alienating more and more people. The new feedback approach is "you were just doing your job that you are paid for". This is the new talking point so we don't have to reward people for going above and beyond - instead we now have to tell them they were just doing their job. That's what expected of them. That statement is hard to define AHEAD of time and even harder to try to defend/debate when is it made. As managers, we have to communicate this message to our teams, which is not well received at all. It is even more difficult to motivate teams in a high pressure environment.
    *Performance reviews use the system/bell curve grading approach, just like high school. The majority of people (over 75%) are graded "successful/average". Small teams, where it is nearly impossible to apply the ratios, cannot rate people as highly successful or outstanding (significantly higher bonus is awarded to these rankings) due to the quotas, even though that person earned it. Trying to lobby for an exception is nearly impossible. As a manager I recruit good people and then I lose them. If reviews are important to an individual, it forces that individual to leave your group to a larger one in order to have a better shot of getting a higher ranking next year (which leads to a higher bonus). The system forces good people to leave to another group or to walk out the door.
    * Work life balance - mixed. Sometimes it's good, sometimes it's 7 days a week for weeks or months (and rarely get a thank you, rarely does working those hours do any good during performance review time, just the pressure to continue with the death march)
    *High Turnover/attrition due to not paying market rates, people use the company as a stepping stone in their career - it's a good name/brand to have on your resume, especially Travelocity.

    Advice to ManagementAdvice

    Address the cons above with meaningful action, not corporate fluff and positioning.
    Stop the useless reorgs
    Fix the performance review problem - more and more of the "troops" are talking about this and not happy with the new direction of "you're doing your job" feedback
    Focus on a few things - not a laundry list where employees are spread so thin - performance review goals focus on too many things to do any of them well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    OK Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Architect  in  Southlake, TX
    Current Employee - Principal Software Architect in Southlake, TX

    Pros

    Great Cafeteria, Green, current technology

    Cons

    Demanding, long hours, everyone is always on call to work production issues. Not a 9-5 job. Too many project managers and not enough technical folks doing the real work. Typical outsourcing, most development jobs are in Poland.

    Advice to ManagementAdvice

    Quit hiring non technical PMs and spend money on technical staff.

    Recommends
    Positive Outlook
  8.  

    Hospitality unit in rapid growth mode. Most work groups stretched to the max with heavy workloads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Southlake, TX
    Current Employee - Project Manager in Southlake, TX

    Pros

    Company as a whole is good place to work. Products are cutting edge. Southlake campus is nice place to work. Work from home encouraged.

    Cons

    Hospitality unit is in constant flux with pettiness, backbiting, and internal arrogance. Last few years have seen multiple reorgs in this unit. Several Hospitality execs bring their egos to work each day. Noticeably there is talent leaving this group, or will soon. Work/life balance is just lip service.

    Advice to ManagementAdvice

    CEO Sam G. should ensure Sabre culture is realigned for this group.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Southlake, TX
    Current Employee - Anonymous Employee in Southlake, TX

    Pros

    Good benefits.
    You can work from home in most departments.
    Fun employee activities.
    Nice Cafeteria.
    Great headquarters facility.
    Charity work.
    Starbucks onsite.
    Casual dress code.

    Cons

    Flex space. If you don't get there early, you might not have a place to work. Very few individuals have assigned cubicles.
    Parking. If you don't arrive by 9am, you might have to park on the street.
    Middle management sucks. There are a lot of supervisors/middle management who have made their way into a management role just by working there forever and finally being promoted. Many aren't qualified and have terrible people skills. It feels like high school all over again.
    Location. Southlake is a long commute. There isn't affordable housing nearby and the traffic in Southlake can be unbearable.

    Advice to ManagementAdvice

    None.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Solid company but nothing spectacular

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Architect  in  Southlake, TX
    Current Employee - Principal Software Architect in Southlake, TX

    Pros

    Once you get in it's almost impossible to get out. People stay with this company for 10, 15, 20, even 30+ years. It has been very stable environment. The work conditions are good and people are knowledgeable and professional. Good work/life balance

    Cons

    Hard to advance a career. Not many opportunities to get promoted.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal  in  Dallas, TX
    Former Employee - Principal in Dallas, TX

    Pros

    Sabre is a diverse company with internet products like Travelocity, limited user products like the Reservation System and focused user products in Airline Solutions. This has the potential for good experience. It also means that its hard to pin point a "culture" for the company because it depends on the group that you are in.

    Cons

    Top heavy management limits growth opportunities in the US as does the offshoring and outsourcing which is now part of the DNA.

    Recommends
    Neutral Outlook

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