Sabre Reviews

Updated September 13, 2014
Updated September 13, 2014
364 Reviews
3.3
364 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sabre President and CEO Tom Klein
Tom Klein
86 Ratings

Review Highlights

Pros
  • Work/life balance; groups with good knowledge and great cultures (in 55 reviews)

  • Good place to work - many employees are able to work from home (in 49 reviews)


Cons
  • Very little regard for work-life balance overall and compensation is below market (in 22 reviews)

  • Work from home depends on manager and the team you are working in (in 6 reviews)

More Highlights

115 Employee Reviews Back to all reviews

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  1.  

    Overall a pleasant experience with opportunities to learn new skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst
    Current Employee - Business Systems Analyst

    I have been working at Sabre full-time for more than 5 years

    Pros

    Great team dynamics and flexibility.

    Cons

    Highly underpaid for the responsibilities I have.

    Advice to ManagementAdvice

    Support for better salary band

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Not what I thought

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Southlake, TX
    Current Employee - Senior Business Analyst in Southlake, TX

    I have been working at Sabre full-time for more than a year

    Pros

    There is a good work environment and the office is nice and you can work from home the majority of the time in many departments. The pay is decent

    Cons

    It's very disorganized and too many hands in the pot on projects but no one wants to take ownership of issues that arise in programming. A lot of conference calls about conference calls. They like to come off as innovative and fresh but it's easy to just throw your hands up and go WTF. Plus they are laying off people right now while they are hiring in other countries for jobs that could be done in the US. That's not cool. They could just shift people around but don't want to.

    Advice to ManagementAdvice

    Put value on employee loyalty and it's nice to be relaxed but there needs to be somewhat of a structure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Wonderful people, but stagnation is an issue.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Southlake, TX
    Former Employee - Software Engineer in Southlake, TX

    I worked at Sabre as an intern for less than a year

    Pros

    The workplace is really friendly and the people working there are good people. Cafeteria and gym downstairs, they definitely want to keep their employees happy. The campus is beautiful and it's a comfortable work environment.

    Cons

    The workforce is pretty stagnate (minus the Labs group). I generally got the impression that most of the people there were just showing up for work, and didn't share the same passion I was expecting (or wanting) for software development that I had. They are trying to address this by hiring lots of young people fresh our of college to balance the age scale a bit, but assigning a work to an intern/new grad is different than letting their younger (and usually more ambitious) mentality have some influence. Often we were working with outdated software (old versions of Ant, etc) that hindered development, and often work was just fixing issues that were indirectly caused by this. Sabre is, in a sense, a secure place to work, but not an outwardly ambitious company.

    Advice to ManagementAdvice

    Get with the times! Stop using internet explorer 8 as a baseline, use modern software (django, rails, maven/gradle, native applications instead of phonegap/java, etc). Progress and ambition is about staying modern, not just milking outdated software to avoid dealing with the issues that come with updating/upgrading. In the long run, these new updates/software solve a lot of the issues that you end up fixing yourself in the old software anyway, plus new features/functionality/flexibility.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Worked at Sabre for more than 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal  in  Southlake, TX
    Former Employee - Principal in Southlake, TX

    I worked at Sabre full-time for more than 10 years

    Pros

    Coworkers are always willing to help and share their knowledge with newer employees.

    Cons

    Most employees are young and inexperienced and their work requires a lot of supervision. Upper management in many cases is clueless. Partly because of this management creates an atmosphere of fear. Many employees fear making an error and being subjected to inquisition. In addition, working conditions in the Southlake office are ridiculous for a company who wants to draw employees. Too many employees and not enough space to work.

    Advice to ManagementAdvice

    Learn to respect your employees. You can't just pick up cheap labor and throw it at a problem and expect to get a good solution.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    I worked as a contractor in the airline ticketing group. The persons I worked with were professional and treated me ver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Southlake, TX
    Former Employee - Project Manager in Southlake, TX

    I worked at Sabre as a contractor for more than a year

    Pros

    Good People
    Contract hourly rate good
    Great location

    Cons

    Poor management in some groups
    low salries for full time
    Management needs to do a better job at defining roles and limiting the politics

    Advice to ManagementAdvice

    Review your salary structure and have HR do the job they were hired for

    Recommends
    Positive Outlook
  7.  

    Decent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sabre full-time

    Pros

    Allows work from home and eco friendly.

    Cons

    Shallow on culture and not good training.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Smart people, old technology stack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Southlake, TX
    Former Employee - Anonymous Employee in Southlake, TX

    I worked at Sabre full-time for more than a year

    Pros

    If you're a top performer and hyper competitive, you will thrive here. If you are a mediocre talent, you can hide and coast here.

    Cons

    Silos are not aligned and a lot of senior/executive management has left recently. Flex seating is a joke and not enough places to sit everyone where they can work with their teams.

    Advice to ManagementAdvice

    Break down the silos and fiefdoms. Too many times good ideas are corrupted and become poorly executed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Good Company but too much Politics/Empire Building/Corporate Bureaucracy Over Performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Manager  in  Southlake, TX
    Former Employee - Delivery Manager in Southlake, TX

    I worked at Sabre full-time for more than 8 years

    Pros

    *The company is big enough to move around (laterally with no salary increase, NOT promotion) to gain various experiences in numerous product areas, technical platforms
    *People with deep experience in the industry have been with the company for many years - there are people who have been with the company 10, 15, 20, 25, 30+ years; you don't find that in many companies today. There is deep industry and technical knowledge in many teams. You can learn so much from those who have such deep knowledge. Most are more than willing to share and teach.
    *Many smart, talented people who are a pleasure to work with and work for
    *Very fast pace environment, always opportunity to learn new things
    *Many departments allow very flexible working arrangements (partially due to the space problem, see below).
    *Many teams develop software using some flavor of Agile/SCRUM methodology
    *When the senior leaders involved in the day to day management are very focused on specific initiatives (not micro managing, which is a delicate balance), teams thrive and are successful
    *It's a good company brand to have on your resume (especially Travelocity) due to very positive brand recognition in the travel industry and technology
    *Casual Dress Code (including jeans)
    *Southlake Campus is very nice and modern

    Cons

    *More and more corporate bureaucracy, politics, and "rules" you must follow, especially in Technology from budgeting to what type of training you are "permitted" to take to how technology resources should charge time/each hour of their day. It's becoming more and more run like the "military" with rules, rules, and more rules.
    *Southlake Campus is busting at the seams - there is a space problem (2-3 people in a cube, limited telephones, lines in the rest rooms, even for men) and parking problems (wanna walk a half a mile in the Texas heat or during a heavy spring rain storm to get to campus) that gets a lot of talk from senior management but limited action.
    *Borderline (or over the line) intense, abusive behaviors consistently demonstrated by certain managers/directors/VPs/SVPs is ignored by HR. This seems to be a growing issue as more leaders are adapting this style. It's acceptable behavior where teams are managed by fear and intimidation.
    *Some leaders are trying to build empires driving unnecessary reorgs
    *Useless reorgs that happen at least once a year. Last year between layoffs and reorgs I had 6 managers within 12 months.
    *HR is trying to "raise the bar" on performance and performance reviews but they are alienating more and more people. The new feedback approach is "you were just doing your job that you are paid for". This is the new talking point so we don't have to reward people for going above and beyond - instead we now have to tell them they were just doing their job. That's what expected of them. That statement is hard to define AHEAD of time and even harder to try to defend/debate when is it made. As managers, we have to communicate this message to our teams, which is not well received at all. It is even more difficult to motivate teams in a high pressure environment.
    *Performance reviews use the system/bell curve grading approach, just like high school. The majority of people (over 75%) are graded "successful/average". Small teams, where it is nearly impossible to apply the ratios, cannot rate people as highly successful or outstanding (significantly higher bonus is awarded to these rankings) due to the quotas, even though that person earned it. Trying to lobby for an exception is nearly impossible. As a manager I recruit good people and then I lose them. If reviews are important to an individual, it forces that individual to leave your group to a larger one in order to have a better shot of getting a higher ranking next year (which leads to a higher bonus). The system forces good people to leave to another group or to walk out the door.
    * Work life balance - mixed. Sometimes it's good, sometimes it's 7 days a week for weeks or months (and rarely get a thank you, rarely does working those hours do any good during performance review time, just the pressure to continue with the death march)
    *High Turnover/attrition due to not paying market rates, people use the company as a stepping stone in their career - it's a good name/brand to have on your resume, especially Travelocity.

    Advice to ManagementAdvice

    Address the cons above with meaningful action, not corporate fluff and positioning.
    Stop the useless reorgs
    Fix the performance review problem - more and more of the "troops" are talking about this and not happy with the new direction of "you're doing your job" feedback
    Focus on a few things - not a laundry list where employees are spread so thin - performance review goals focus on too many things to do any of them well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    OK Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Architect  in  Southlake, TX
    Current Employee - Principal Software Architect in Southlake, TX

    I have been working at Sabre full-time for more than a year

    Pros

    Great Cafeteria, Green, current technology

    Cons

    Demanding, long hours, everyone is always on call to work production issues. Not a 9-5 job. Too many project managers and not enough technical folks doing the real work. Typical outsourcing, most development jobs are in Poland.

    Advice to ManagementAdvice

    Quit hiring non technical PMs and spend money on technical staff.

    Recommends
    Positive Outlook
  11.  

    Hospitality unit in rapid growth mode. Most work groups stretched to the max with heavy workloads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Southlake, TX
    Current Employee - Project Manager in Southlake, TX

    I have been working at Sabre full-time for more than 5 years

    Pros

    Company as a whole is good place to work. Products are cutting edge. Southlake campus is nice place to work. Work from home encouraged.

    Cons

    Hospitality unit is in constant flux with pettiness, backbiting, and internal arrogance. Last few years have seen multiple reorgs in this unit. Several Hospitality execs bring their egos to work each day. Noticeably there is talent leaving this group, or will soon. Work/life balance is just lip service.

    Advice to ManagementAdvice

    CEO Sam G. should ensure Sabre culture is realigned for this group.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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