Safeco

  www.safeco.com
  www.safeco.com

Safeco Reviews

Updated October 20, 2014
Updated October 20, 2014
112 Reviews
3.2
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Safeco President Matthew D. Nickerson
Matthew D. Nickerson
15 Ratings

Review Highlights

Pros
  • Good people; long standing company with good work life balance (in 16 reviews)

  • Work from home, company car, compensation, hours of work (in 4 reviews)


Cons
  • Merging of several different companies that have been acquired by Liberty Mutual (in 19 reviews)

  • Workload is completely unreasonable, no work-life balance (in 5 reviews)

More Highlights

25 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Out of touch, racist and sexist.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Trial Attorney II in Middleburg Heights, OH
    Former Employee - Trial Attorney II in Middleburg Heights, OH

    I worked at Safeco full-time (more than 5 years)

    Pros

    401K and stock sharing if your manager remembers or doesn't want to enroll you.

    Cons

    To many dinosaurs in middle management and novice claims adjusters who are too rigid, and claims adjusters who practice law without a license by overseeing the attorneys when they know nothing. Attorneys have to answer to them.

    Advice to ManagementAdvice

    To many dinosaurs in middle management and novice claims adjusters who are too rigid, and claims adjusters who practice law without a license by overseeing the attorneys when they know nothing. Attorneys have to answer to them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Trying to climb the ladder but always falling due to not being a butt kisser

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Inside Adjuster in Duluth, GA
    Current Employee - Property Inside Adjuster in Duluth, GA

    I have been working at Safeco full-time (more than an year)

    Pros

    benefits, time-off, reimbursement for education

    Cons

    management, upper management. This place is nicknamed SLAVE-CO for a reason! Overworked and management is completely out of touch.

    Advice to ManagementAdvice

    work-life balance is a joke. You spend all this time trying to better yourself year to year only to get a slap in the face at the end of the year. This is not a company of diversity. This is a company of if you don't kiss butt you will not grow. Look at the numbers for a change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Benefits are better since being bought by Liberty Mutual, but processes make the job difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Auto Representative in Duluth, GA
    Former Employee - Inside Auto Representative in Duluth, GA

    I worked at Safeco full-time (more than an year)

    Pros

    Great benefits, somewhat flexible with paid time off.

    Cons

    The work processes put in place make the work double or triple. The caseloads are excessively high and management is not able to give assistance. Since trying to make processes uniform, it has increased the time it takes to complete a claim. Still yet, they expect the same output as before. The metrics in which you are measured also are not attainable.

    Advice to ManagementAdvice

    Learn how to help employees that are struggling instead of saying, "keep trying."

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Unhealthy Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Examiner in Richardson, TX
    Current Employee - Claims Examiner in Richardson, TX

    I have been working at Safeco full-time

    Pros

    Bi weekly pay periods, pension, 401k matching, FTO accural

    Cons

    Recent company layoffs, constant management turnover and changes w/ dept goals, 10-12 hour work days 7 days a week will never be enough hours to complete even half the unrealistic workload, no overtime, inexperienced mgt.

    Advice to ManagementAdvice

    If you take care of your employees, they will take care of customers. Utilize LEAN principles in a manner which make sense and a difference. Micro management is not the answer to fixing issues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Safeco Insurance- think before you jump from a decent job with another carrier.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAT Claims Adjuster in Richardson, TX
    Current Employee - CAT Claims Adjuster in Richardson, TX

    I have been working at Safeco full-time (more than 5 years)

    Pros

    Paycheck every 2 weeks. Steady work. Real steady like 16 hours a day for 21 days straight, then you get 5 days off to make up for the 6 weekend days you just worked.

    Cons

    Management is constantly cracking the whip for more production. 16 hours a day 7 days a week with no overtime only a measly stipend. Time off is a joke as they have so many rules for taking time off that you end up working all holidays and weekends.

    Advice to ManagementAdvice

    Fix your employee issues and your customer service issues will solve themselves. You see when you have happy rested adjusters they tend to make the policyholders happy; when they are stressed out and tired its hard to pretend to care about someones dented fender or hail damaged roof.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner in Indianapolis, IN
    Former Employee - Claims Examiner in Indianapolis, IN

    I worked at Safeco full-time (more than 5 years)

    Pros

    Great bonuses in the Safeco Years

    Cons

    The merger with Liberty Mutual pushed Safeco back into the Stone age.

  8. 2 people found this helpful  

    Some good people, some failure to adapt, mixed kind of place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Regional Marketing in Seattle, WA
    Former Employee - Director Regional Marketing in Seattle, WA

    I worked at Safeco full-time (more than 3 years)

    Pros

    Big company, decent benefits, some outstanding leaders.

    Cons

    Vacuums in leadership let incompetent people rise much higher than they should.

    Advice to ManagementAdvice

    As is often the case, executive management could listen a little more to middle managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Company is all dressed up with no where to go

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Indianapolis, IN
    Former Employee - Claims Adjuster in Indianapolis, IN

    I worked at Safeco full-time (more than 5 years)

    Pros

    Benefits (401K) was very good. Pay was just OK. Work hours were excellent.

    Cons

    Line managers were ridiculous. Someone is always looking over your shoulder. Micromanagement tuns rampant. Paula Reynolds was a joke.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Mid Level Position in Golden, CO
    Former Employee - Mid Level Position in Golden, CO

    I worked at Safeco

    Pros

    Competitive Benefit Package since Liberty Mutual purchased Safeco in 2008 (PTO, 401k, Pension).
    Involved in many rewarding high level projects. High caliber of coworkers.

    Cons

    IT Department has most projects go live before they are ready and they end up having to pull back, correct and redo. Heavy workloads, frequent overtime expected. Too much micro management. With so many long term employees, a lost sense of reality on seeing norms in the industry outside of the old company ways that need to change in order to keep up.

    Advice to ManagementAdvice

    Top down communication strong, but openness to reverse is poor. Upper management needs to listen to the employees more on the internal intricacies in order to execute strong ideas more fluidly. Too much concern with the speed of change, and not enough attention to the quality of change. Current internal friction still remains 3 years after merger between legacy Safeco versus legacy Agency Markets employees. Some of the management is still having emotional difficulties with having been purchased and is stubbornly resisting this change to doing some things better. Would like to see them manage more with their minds over their emotions and realize Safeco was fortunate to having been purchased over perished.

    Next question error - Paula Reynolds is no longer leading Safeco and left a few years ago, Mike Hughs has been the new CEO for a few years now.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    In Seattle, but not of Seattle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Leader in Seattle, WA
    Former Employee - Project Leader in Seattle, WA

    I worked at Safeco

    Pros

    There are a lot of high quality people at Safeco, very bright and motivated. Safeco also seems to be moving in the right direction, adopting more of a customer focus and learning from its parent Liberty Mutual. The offices are nicely designed, and very open. Safeco is cozy and stable.

    Cons

    Safeco is no longer a local company, you can practically feel the bureaucracy from Boston. There are definite silos between groups, and a poor flow of knowledge and ideas. There isn't a lot of training, but there is an overwhelming amount of compliance classes that you take online. There is no orientation when you start there, your computer will not be set up (no local IT people) and your badge will not be ready. Hearing muzak by the elevators and in the rest rooms only serves to remind you how old this company is; it's like being sent back to the early 70s or trapped in a dentist's waiting room. Executives are all the way up on the top floor in gigantic offices, far from their people, and an entirely different world when compared to your work area.

    Advice to ManagementAdvice

    Improve your onboarding experience and provide relevant training for the jobs people are doing. Lose some of the Boston personality in Seattle and act more like a Pacific Northwest company.

    No opinion of CEO

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