Salesforce

www.salesforce.com

Salesforce Reviews

Updated February 24, 2015
Updated February 24, 2015
141 Reviews
2.0
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Salesforce Chairman and CEO Marc Benioff
Marc Benioff
141 Ratings

Review Highlights

Pros
  • People value a work / life balance and it's easy to maintain if you stay focused (in 53 reviews)

  • Some really smart people working here and the work-life balance has been really good (in 65 reviews)


Cons
  • Work life balance can be tough to achieve given how competitive people are to move up (in 76 reviews)

  • Long hours and pushes at quarter ends to close deals (in 33 reviews)

More Highlights

141 Employee Reviews Back to all Reviews

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  1.  

    Forget having interests and a life outside of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Email Campaign Manager in Indianapolis, IN
    Current Employee - Email Campaign Manager in Indianapolis, IN

    I have been working at Salesforce full-time

    Pros

    Great co-workers, flexibility to work from home when needed, new products/innovations to learn, and an opportunity to expand your knowledge of the digital space.

    Cons

    There's zero work/life balance if you're in Services. You are expected to be "on call" all hours of the evening, work long hours during the day/week, and forget having any extracurricular activities or spending time with your family. You cannot "check out" and it's not a healthy lifestyle.

    Don't challenge senior leadership on department practices, ways to foster change, or steer from the majority opinion because you will pay for it in performance reviews even though they state in your interview that they love new ideas that change the way they operate. When you add up the hours you actually work during the week, you are significantly underpaid!

    Advice to ManagementAdvice

    Work life balance was pushed as a huge focus for the company when I interviewed years ago, now that I'm in I see it as a ploy to get talent through the door. Since, I had to give up other interests and passions I'm involved in outside of work to accommodate the horrendous hours I put in weekly. Hire additional team members or bring on people from different regions to accommodate timezones and balance a healthy lifestyle that allows us to check out when we leave for the evening. In addition, train your sales team to sell with respect to those who are actually responsible for delivering on the unreasonable expectations in client contracts.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Don't believe the hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Human Resources in San Francisco, CA
    Former Contractor - Human Resources in San Francisco, CA

    I worked at Salesforce as a contractor (less than a year)

    Pros

    Some smart people and great locations in downtown San Francisco. Dreamforce is fun if you are an employee - not so much if you are a contractor.

    Cons

    Old technology
    Über political
    Phony as all hell
    Managers manage up but don't care about their people.
    It's a total sales and marketing machine but not much fun to work at.
    All about the QBR.

    Advice to ManagementAdvice

    Stop lying to yourselves and your customers. Most importantly value employees who aren't in sales, marketing or engineering.

    Approves of CEO
  3.  

    Great Place to Work?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Salesforce

    Pros

    the base salary is O.K.

    Cons

    too many to list here

    Advice to ManagementAdvice

    you need more realistic sales goals

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    The Star Rating Says it All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Salesforce full-time (more than a year)

    Pros

    1. The company does offer some great opportunity for upward movement, which is great for those who are looking to begin or enhance their careers.
    2. The benefits are pretty good.
    3. Within the workplace there are a lot of amenities that other employers do not, i.e. food, drinks (non-alcoholic), and the occasional catered event is nice too. But on the other hand, this is all fluff.

    Cons

    Unfortunately there are a lot more Cons then there are Pros, which is a reflection of the location I was at:

    1. The Management in Technical Support could use some Management training. Call Center management is well known for creating drama, poor morale, and inconsistency within the workplace.
    2. The Managers create a toxic environment by not caring about employee welfare and falsifying information to employees. The company prides itself in transparency, but it doesn't seem that, that is the case.
    3. If your not based in the headquarters office, it is extremely difficult to move into a new position, especially when your Managers has little to no interest in helping you grow professionally.
    4. Employees are not held to the same standard as their peers. If your Manager likes you, you can get away with whatever you want. If he/she doesn't like you, you should plan on finding a new job as they will lie to upper management.
    5. Upon starting a position with Salesforce, do not expect training because you're not going to get it. They would rather have you slave away fixing their previous mistakes, rather than properly train you to be efficient and knowledgeable about the product. The ramping up process is an absolute joke and an insult!
    6. There is not one Manager who can do your job. None of the Manager's know the Salesforce platform or have any technical aptitude.
    7. It is easy to get burnt out. For example 10 of the 12 months of my employment has consisted of 50 hour work weeks, full of insane workloads and the pressure to maintain specific metrics. They will squeeze every last bit of sanity and work out of you and all you get in return is the Managers cooking breakfast for you, which is an insult. Not only can they not manage, but they're also terrible cooks as well.
    8. There is a lot of self-serving people in Technical Support and on Account Management teams. Rather than being one united team, people only look out for themselves and will quickly step on your toes if it suits them.
    9. Your peers may appear to be on your side and want to make positive change with you. But they will be quick to stab you in the back if it means they will get in trouble.. Major lack of "testinal fortitude".
    10.The morale in the office is equivalent to a prison.
    11. As a Manager you should leave personal opinions and judgments at the door.
    12. You can be extremely lazy, but have a good attitude and you will be treated like a top tier employee. If your a top performer but have the occasional bad day due to the high work volume and terrible workplace environment, your career will not flourish.
    13. Managers are never available. And when they are, if you have questions or concerns, it is a huge convenience for them.
    14. The platform UI is straight out of 2005. Who uses i-Frames anymore?
    15. There's a lack of tools and resources available to do our jobs and Management will tell you the resources are coming, but they never do. Of if you do get them, it is too little, too late.
    16. The company has lost its vision.. Being innovative doesn't involve buying other platforms/software and integrating it into your own. It is creating the product on your own.

    Advice to ManagementAdvice

    Stop leading people on! If you decide a team member is not cohesive to how you want your team to be, give them the opportunity to move to another team or department. As for HQ management, well I don't know what to advise aside from better managing the Support structure. Managers should have an accurate concept of the jobs their teams are doing. These people do not have, nor care to have this knowledge.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Sales and CEO Centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interaction Designer in San Francisco, CA
    Former Employee - Interaction Designer in San Francisco, CA

    I worked at Salesforce full-time (more than a year)

    Pros

    Smart people who all were trying their best. I was managed very well and had good relationships with most people I worked with.

    Cons

    Sales and CEO Centric, so Design got lost in the shuffle. The design organization within Salesforce was under a constant state of flux and reorganization.

    Advice to ManagementAdvice

    Give designers a seat at the table, and do more then talk about design leadership and initiative.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    An OK company overall -- but avoid Hillsboro, OR Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Hillsboro, OR
    Former Employee - Technical Support in Hillsboro, OR

    I worked at Salesforce

    Pros

    Nice office. Lots of bells and whistles. Lots of snacks and drinks. Great kitchen. There's a barista/ coffee bar.

    Cons

    The Hillsboro office culture is completely different disconnected from the culture at headquarters. Tech Support is a dead-end. They lure in new employees and recent college grads with "career development" talk, time to study and get other certifications, job shadowing, etc. You quickly learn none of that will ever happen. Getting a tech support job in Hillsboro will NOT help you get another job in a different department or location -- it can only hinder you, if anything. They're also constantly pressuring employees into working overtime because they're understaffed, but don't want to hire. The pay doesn't match the pressure and stress.

    The fancy office and the fluff doesn't make up for all of this, even though they hope it does.

    Advice to ManagementAdvice

    Hire enough employees instead of pressuring the existing ones into working more, and working faster. Follow through on promises made by HR during the hiring process.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    joined for 2 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff in San Francisco, CA
    Former Employee - Staff in San Francisco, CA

    I worked at Salesforce full-time (more than 3 years)

    Pros

    used to be good but started to cost cut and fired many people.

    Cons

    depends on manager's favorite can promote.

    Advice to ManagementAdvice

    please do not overlook.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY

    I worked at Salesforce full-time (less than a year)

    Pros

    none,,, they had an account that had to new but had no xcue on energy

    Cons

    nobodyknew what they were doing .. from HR to the so called sales manager/supervisors

    Advice to ManagementAdvice

    Train your people ... Know the Campaign.. stay away from the renewable energy sector !!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Salesforce was a great company until 2 years ago. Now its turning more into legacy, bureaucracy kind of a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Salesforce full-time (more than 5 years)

    Pros

    open culture, open opportunities, flexibility, work-life balance

    Cons

    Things have changed now since 2 years or so.. lots of bureaucracy, heir achy politics at grass root level..
    no more an innovative and open kind of culture, its turning more into legacy kind of companies. If you think you can thrive in such an environment this is the place !

    Advice to ManagementAdvice

    - Take a closer look at your first level management. You have some really bad ones who are driving out valuable talent
       out of salesforce.
    - Seems like upper management has no control or insight into how teams function and why there is no innovation !
    - Acquiring other companies and integrating them to salesforce will not bring innovation as the acquired
      products/people are good until they become salesforce, after which they get sucked into this system of filth!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 26 people found this helpful  

    Had I wanted to work at Oracle, I would have joined Oracle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Salesforce full-time (more than a year)

    Pros

    Great products and technology, awesome customer base and community, good benefits

    A few years of success at Salesforce.com will add lots of credibility to your resume. After a few years you will be highly marketable to Salesforce partners, other SaaS companies and --if you develop Salesforce technical skills-- any company that uses Salesforce as a customer.

    Cons

    Since early 2013 there has been a massive influx of new hires --including middle and upper management-- from Oracle. This large scale migration of folks from Oracle to Salesforce means that there are teams within Salesforce where the vast majority of the management structure consist of people hired from Oracle since early 2013. In my case, ALL of the managers (director and VP level) on my team came from Oracle within the past two years. These managers hired a slew of folks into our team from Oracle. At one point, 70% of the new hires on my team came from Oracle. None of these new hires were vetted for cultural fit (because they were hired by managers who didn't understand or value the culture) and none of them competed for their jobs at Salesforce. (Ie, only one candidate was considered for each position.)

    When you land on a team like this one, you don't really work at Salesforce... you work at some weird bastardization of Salesforce and Oracle. You are selling Salesforce products, but you are living in the Oracle corporate culture, which sucks.

    The Oracle execs running these teams have not embraced the Salesforce culture and they strongly favor hiring unqualified Oracle refugees over hiring better qualified candidates coming from any other company. The degree of favoritism towards Oracle candidates is offensive.

    Be very careful before you even pursue a position at Salesforce. Outside of San Francisco, the corporate culture is NOTHING like the experience that Fortune magazine describes in their "best companies to work for" article about Salesforce.

    Advice to ManagementAdvice

    Build a time machine, go back to early 2013 and be much more discriminating about who you let into the company, especially anyone in a management position.

    Barring that... let the movement of your employees away from certain managers point you in the direction of the problems. Here's how:
    (1) Generate a report showing all of the folks you've hired into management positions since early 2013.
    (2) Count how many voluntary exits or inter-company transfers have occurred among each manager's direct reports.
    (3) Rank this list, pushing the folks with the highest number of voluntary exits or transfers to the top of the list.
    (4) For the top 20% (ie, the worst managers) go talk to the employees (or former employees) who refused to work for these problem managers.
    (5) Identify and fix the problems with these managers. Exit the ones who can't be fixed.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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