Sallie Mae Reviews

Updated September 13, 2014
Updated September 13, 2014
152 Reviews
3.3
152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John (Jack) F. Remondi
26 Ratings

Review Highlights

Pros
  • The work environment is fair and there is a good sense of work-life balance (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRS Specialist  in  Indianapolis, IN
    Former Employee - CRS Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time for more than a year

    Pros

    Good benifits, nice work environment with co workers

    Cons

    They will fire you and not blink. NO one should have to go to work everyday and worry if your going to have a job.

    Advice to ManagementAdvice

    You should take a look at your quality in your employees not the quantity. Take a look at your dedicated employees. NO one is perfect especially when you have a goal to meet.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Bad management

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae as a contractor

    Pros

    good work flexibility and relaxed work atmosphere.

    Cons

    Management is very political and lack of profeesionalism.

  3. 1 person found this helpful  

    too much favoritism and not enough regularity. Supervisors too inexperienced for job descriptions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Muncie, IN
    Former Employee - Customer Service Representative in Muncie, IN

    I worked at Sallie Mae full-time for more than a year

    Pros

    bonuses were ok when done fairly

    Cons

    too strict work environment, not consistent with policies, supervisors gossip too much.

    Advice to ManagementAdvice

    get it together, high turn over rate means something is wrong. Be consistant with all employees. Stop the gossiping amoungst yourselves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Former contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Fishers, IN
    Former Employee - Anonymous Employee in Fishers, IN

    I worked at Sallie Mae as a contractor

    Pros

    Overall a good company to work for. Good culture, laid back environment and good people to work with.

    Cons

    Senior Management is oblivious to what middle management does. Lots of miss-management. Sea Gull management one minute and micro-management the next. No happy medium. Very little lack of flow and common sense at times with lower management.

    Advice to ManagementAdvice

    Treat your contractors better and hire people instead of cycling contractors in and out every few months and things will be better. I enjoyed working there...but was always treated as 2nd class.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Worked in loan servicing in "Student Assistance Corporation." Wouldn't advise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist  in  Fishers, IN
    Former Employee - Collections Specialist in Fishers, IN

    I worked at Sallie Mae full-time for less than a year

    Pros

    If you could actually hit your goal of brought current loans the bonus was nice.

    Cons

    Everyone who made goal stole loans from other people. Also very depressing when you couldnt help someone.

    Advice to ManagementAdvice

    give people who cant make goal every month a chance instead of firing them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    Nothing good about this company.

    Cons

    Crooks and selfish pompous CEO and employees think they can steal all your hard earned money and even think they can get away from taking out money from your own tax return sorry no if we wanted to pay you we would. STOP STEALING FROM THE PEOPLE OF AMERCIA YOU ARE LOUSY CROOKS!!!!!!!!!!!!!!!!!!!!

    Advice to ManagementAdvice

    Just fired yourselves and shut down. STOP STEALING FROM PEOPLES TAX RETURNS!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Default Prevention Specialist/Outreach Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Default Prevention/Outreach Counselor  in  Muncie, IN
    Former Employee - Default Prevention/Outreach Counselor in Muncie, IN

    I worked at Sallie Mae full-time for more than 5 years

    Pros

    Bonus Commissions, Prizes and Incentives, Good Benefits, Fun Work Environment with employees, Café on site, Gym on site

    Cons

    Management has went downhill and doesn't really care about their employees. It was different years ago when they actually valued company culture. It's all about gossip and who can kiss the most to move up in the company. If you try to complain about things that are happening that is wrong, they will FIRE YOU. It's all about brown nosing, cheating to get more bonus money and keeping your mouth shut and just doing your job.

    Advice to ManagementAdvice

    Treat your employees with more respect and like they are apart of the team. Stop wanting employees to brown nose to move up in the company. Treat employees the same and stop the favoritism. Value more of the company culture and morals and values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Absolutely the worst employer! Unless this is your last stop stay away from the PA center!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Back Office  in  Wilkes-Barre, PA
    Current Employee - Back Office in Wilkes-Barre, PA

    I have been working at Sallie Mae full-time for more than 3 years

    Pros

    I'm being perfectly honest .. not much.. decent cafeteria

    Cons

    Poor back office management, advancement comes from popular vote, not by tenure. In fact, your co-workers and management will be so nosy that they will start to pry into your personal life and then judge you. In addition, they will walk around with conceit on how much better they are than everyone else, at least the " norm" not everyone, or the call center.

    Advice to ManagementAdvice

    If I were to start the well would be run dry.. but they should start to realize that people are human beings.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Long way to go before they can compete with business office solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    I worked at Sallie Mae full-time for more than a year

    Pros

    Some good people in the field, keeping the Campus Solutions division from completely tanking

    Cons

    Technology infrastructure in serious need of major upgrades; known for poor customer service; bad planning by management team makes it hard to keep customers; lack of product upgrades; lots of unhappy customers; just an overall negative environment.

    Advice to ManagementAdvice

    Think about divesting business units that continue to drag down the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Drive by bosses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newark, DE
    Former Employee - Anonymous Employee in Newark, DE

    I worked at Sallie Mae full-time for less than a year

    Pros

    Good cafeteria at Newark building.

    Cons

    Three bosses pulling me into different meetings, dumping assignments without any planning, and expecting instantaneous results. People were rude and inconsiderate. I knew during the second half of my first day on the job that I had to get out. It was an insane asylum.

    Advice to ManagementAdvice

    Cruelty is not a management style. Try using critical judgment, and basic things like planning, supporting, communicating, and using logic in decision making.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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