Sallie Mae

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Sallie Mae Reviews

Updated August 7, 2014
Updated August 7, 2014
149 Reviews

3.3
149 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John (Jack) F. Remondi
24 Ratings

Review Highlights

Pros
  • The work environment is fair and there is a good sense of work-life balance (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights

31 Employee Reviews Back to all reviews

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  1.  

    Sallie Mae: Self-Involved & No Regard for Growth/Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits are really great but that's all.

    Cons

    Inconsistent management, unorganized, bland environment

    Advice to ManagementAdvice

    Support your employees & give them opportunities for growth and exposure to leadership roles. Don't treat them like production minions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Run Forrest, Run!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist  in  Indianapolis, IN
    Former Employee - Collections Specialist in Indianapolis, IN

    Pros

    Nice co-workers, good location. Cannot think of anything else

    Cons

    If you ever wanted to work on a plantation, this is the closest you may ever come

    Advice to ManagementAdvice

    Call center creates a culture of dishonesty. Motivating with $$$ and unlimited overtime will get you all in hot water

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Weird place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There aren't really any pros to this job.

    Cons

    Very boring work; no one interacted with each other. Seemed like everyone was looking for another job. Empty cubes everywhere.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Sallie Mae helped me to gain more customer service experience, but failed to make me feel like I was valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Fishers, IN
    Former Employee - Customer Service Representative in Fishers, IN

    Pros

    They do give monthly bonuses if you meet your goal and they will help you pay for tuition if it directly relates to something they can use. They offered lots of overtime as well.

    Cons

    It is very hard to move up. Contrary to belief, many of the customer service reps and collectors have degrees and are hoping to gain a different position in the future; however the opportunities are not there. They don't give very fair breaks and it's really hard to make a suggestion because they don't listen to it much.

    Advice to ManagementAdvice

    ALthough bonuses are great, if you don't make them attainable then you will continue to have a high turnover rate within the company. Also, don't continue to say there's tons of opportunities to move up when there isn't. No one wants to go from a customer service rep, to a Level 2 customer service rep....there's no difference in the work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    avoid collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist  in  Indianapolis, IN
    Former Employee - Collections Specialist in Indianapolis, IN

    Pros

    benefits, the team work and the parties or get together that were had. It was a nice break.

    Cons

    skip tracing, pushing people into unaffordable payments. Not letting people know when they are allowed to file for loan to be paid off due to permanent disability.

    Advice to ManagementAdvice

    Stop making the goals be so high and focus on the loan holder, take a close look at your collections dept. & those who really do well...FDCPA is there for a reason

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    pay your loans! pay your loans! pay your loans!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN

    Pros

    Benefits, 401K contributions, papa john's pizza on Fridays!!!!OMG!!

    Cons

    the nature of student loans. hopeless customers with no prospect of paying loans back asked to make payments nearly a dozen times everyday.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Job OK, Management TERRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist  in  Wilkes-Barre, PA
    Former Employee - Collections Specialist in Wilkes-Barre, PA

    Pros

    The job is easy as a collections agent. The benefits are really good and premium isn't bad.

    Cons

    The training is terrible and extremely short. What you learn in training and what management wants is completely different and changes daily. Management is a disgrace, especially my manager. She was 20 years old, which wouldn't normally be a problem, but she was completely incompetent and had NO people skills. The co-workers are miserable, but I can understand why. Their systems and SOP's are beyond messed up. No leadership or communication. Just really a bad place for someone who has a brain.

    Advice to ManagementAdvice

    Fire yourself and every manager below you and start fresh. You have some great collections specialists but morale is so low because management is so bad.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Definitely not the right fit for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector I  in  Muncie, IN
    Former Employee - Collector I in Muncie, IN

    Pros

    They provide benefits, 401K, bonuses, prizes, paid time off, training provided, team player attitude

    Cons

    basically you have 2 goals to hit for the month, if you're between calls for more than one minute making notes, you get yelled at to answer calls or make them. You're sitting all day long, calling people for money. I hated it because I didn't like sitting all day, and the number of times that some people got calls from us was ridiculous. I got yelled at daily, cried at, someone accused me of having an affair with their husband when I called. you're required to work 40 hours, 44 every other week. yeah you get paid vacation, but good luck still hitting your goal if you do take that vacation. And they have prize givaways for performance, but to be honest, i doubt anyone would stay there if they didn't

    Advice to ManagementAdvice

    Find more options for borrowers, because you can't get blood from a turnip and frankly, a lot of people do not have the money to make the payments that are asked of them.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Layoff Threats are a constant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Newark, DE
    Former Employee - Systems Analyst in Newark, DE

    Pros

    The Gym was nice most of the time

    Cons

    Used to be good 5 years ago, but everything went downhill once they moved the HQ

    Doesn't Recommend
    Approves of CEO
  11.  

    Can't get out of their own way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Fishers, IN
    Former Employee - Project Manager in Fishers, IN

    Pros

    Great salary and benefits. Pretty good people for the most part. Telecommuting is a real plus but not well managed.

    Cons

    Poor, poor Company management. Penny wise and dollar foolish. Just look at FDR.
    They don't follow their own values. If the shareholders were aware of the money wasted they would vote out the entire board. And the CEO should have retired when he blew the FLOWERS DEAL.

    Advice to ManagementAdvice

    Get some management that actually cares about the company, values and it's people. Get a CEO that can be the face of the company (and can handle public speaking).

    Doesn't Recommend
    Neutral Outlook

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