Sallie Mae Reviews

Updated September 8, 2014
Updated September 8, 2014
152 Reviews
3.3
152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John (Jack) F. Remondi
26 Ratings

Review Highlights

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    customer service specialist

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Cons

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Advice to ManagementAdvice

    management needs to be better with there employees

    Recommends
    Neutral Outlook
  2.  

    Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    On site resources such as cafe, free parking, gym

    Management helps with growth

    Cons

    Pay a little lower than other companies in same market

  3.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Newark, DE
    Current Employee - Customer Service Representative in Newark, DE

    I have been working at Sallie Mae full-time for more than 10 years

    Pros

    Great job to learn new skills ,good training class

    Cons

    Excessive employee turnover

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Collections Specialist II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector II  in  Muncie, IN
    Current Employee - Collector II in Muncie, IN

    I have been working at Sallie Mae full-time for more than 5 years

    Pros

    The bonuses! My largest bonus was 7K and lowest was 1500. I missed goal twice in 12 months. Management is usually helpful in approving time off. Insurance benefits are pretty good.

    Cons

    Changing policies and hours. It can be difficult to keep up with everything and there can be a lack of communication in changes.

    Advice to ManagementAdvice

    Allow the possibility of overtime to return- find a way to monitor it so it is not abused by hard working employees.

    Recommends
    Positive Outlook
  6.  

    It was excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Project Manager  in  Jacksonville, FL
    Current Employee - IT Project Manager in Jacksonville, FL

    I have been working at Sallie Mae full-time for more than 10 years

    Pros

    Had lots of bathrooms and good lunchroom

    Cons

    Not enough retirement plans and college opportunities

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Sallie Mae

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time for less than a year

    Pros

    They paid me on time.

    Cons

    They could have paid me more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Awesome Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - UCM  in  Indianapolis, IN
    Former Employee - UCM in Indianapolis, IN

    I worked at Sallie Mae full-time for more than 3 years

    Pros

    Good Pay and Good Benefits

    Cons

    Poor Growth Potential and Management

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Investigator  in  Newark, DE
    Current Employee - Fraud Investigator in Newark, DE

    I have been working at Sallie Mae full-time for more than a year

    Pros

    -Room for advancement especially with the company split
    -Flexible
    -Lots of jobs to choose from, something for everyone

    Cons

    I have no Cons, i am very happy with the way things are here at Sallie Mae

    Advice to ManagementAdvice

    Keeping doing what your doing

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not much room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time for more than a year

    Pros

    great pay and insurance, easy job if you're good with computers and customer service

    Cons

    not much room for advancement

    Advice to ManagementAdvice

    do your job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Interview and hiring process

    Current Employee - Customer Resolutions Specialist  in  Wilkes-Barre, PA
    Current Employee - Customer Resolutions Specialist in Wilkes-Barre, PA

    I have been working at Sallie Mae full-time for less than a year

    Pros

    good interview, background and drug test

    Cons

    time consuming, long waits for group interviews

    Advice to ManagementAdvice

    none negative soo far

    Recommends
    Positive Outlook
    No opinion of CEO

Sallie Mae Photos

Sallie Mae Building
Newton Campus Café
Foyer, Sallie Mae and Upromise

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