Sally Beauty

  www.sallybeautyholdings.com
  www.sallybeautyholdings.com
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Sally Beauty Reviews

Updated September 2, 2014
Updated September 2, 2014
195 Reviews
2.5
195 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sally Beauty President, CEO, and Director Gary G. Winterhalter
Gary G. Winterhalter
63 Ratings

Review Highlights

Pros
  • Get free products, some good employees to work with (in 42 reviews)

  • Due to my permanent exposure to clients I was able to strengthened my customer service and sales skills (in 7 reviews)


Cons
  • Upper management not in touch with store level clerks like they should be (in 16 reviews)

  • the district manager needs a reality check I could do his job (in 14 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    honest evaluation at store level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Seattle, WA
    Former Employee - Assistant Manager in Seattle, WA

    I worked at Sally Beauty full-time for less than a year

    Pros

    A great position to aid in the process of weight loss (YOU WILL GET YOUR DAILY WORKOUT)... A position at store level regardless of title, gives an opportunity to learn about many brands of products and styling tools... Company offers reward points based on items sold, (some worth more points than others) that can be used to receive some pretty cool items as well as gift cards from Sally or other retailers...

    Cons

    Position requires an abnormal amount of physical labor in comparison to an average retail position. Running on a skeleton crew (Which is typical of all Sally store's) requires each person to move, think and see as if they were three people. YOU will be the sales associate, the shipping and receiving crew, the janitorial crew, the stock crew, the inventory company, the visuals department, the customer service support team and the loss prevention.security experts! What you will not be: You will not be, paid enough for any real quality of life (regardless of store level position), treated with care or respect by the customers(They all will know more than you)..You will not be encouraged to use even a single ounce of your own judgment as everything, and i mean everything is a directive!....

    Advice to ManagementAdvice

    Not worth my thoughts....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Upper Managment sucks!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sally Beauty

    Pros

    Feel products, nice coworkers, good manager

    Cons

    My store manager is awesome, but my DM has favorites and only is nice to my one coworker just because she sucks up to her and makes herself sound good and the rest of us sound like bad workers, even though I put in the most work and do all assisant manager work without pay or tittle. My DM also doesn't care about us as people or employees, she only cares about the numbers and making her look good, it's annoying because she's never even in the store. She always has unrealistic expectations and if there not done, then she makes my manager cut hours. Her and my manager also don't ba e the best relations ship and she takes of out on us employees, you can tell were not one of her "favorite" stores. She's makes working under her really sucks and she makes me not like working for the company. I also have a coworker(same one that sucks up to DM) that steals and breaks rules when ever she feels like it and nothing happens. Not matter how many times you report it or tell management what's going on. So basically it's okay to steal from this company because you will keep your job anyway

    Advice to ManagementAdvice

    Look into who you have as DM for this company. Actually pay your employees what they deserve and maybe people would actually stay longer. Take some time and go to stores to see what really goes on

  3.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  North St Paul, MN
    Current Employee - Sales Associate in North St Paul, MN

    I have been working at Sally Beauty full-time for more than a year

    Pros

    It was a lot of fun to interact with the customers. The discounts we received as an employee were good.

    Cons

    The area was horrible. A co-worker was literally jumped by teen girls that lived in the area. Also, when I went on medical leave, I felt like it was used against me.

    Advice to ManagementAdvice

    Allow employees to balance work and their personal life better. Also, be more fair about who is paid what and why.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Upper management couldn't care less about you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sally Beauty Supply Assistant Manager  in  Newark, DE
    Former Employee - Sally Beauty Supply Assistant Manager in Newark, DE

    I worked at Sally Beauty full-time for more than a year

    Pros

    Made great friends with coworkers
    Free products every month
    Keeps you busy
    You get to know the frequent customers and become close with them

    Cons

    Minimum wage for a ton of work (you're basically running an entire store you will do EVERYTHING and sometimes alone)
    Takes forever to move up in the company (I was in "training" for assistant manager for a year before I quit)
    Store managers think they can do whatever they want and get away with it. They abuse their power
    20 -30 cent raise per year
    They only care about quotas not about you

    Advice to ManagementAdvice

    Pay attention to your store managers! My manager was a bully and harassed us and abused company time and policies and our district manager did nothing which resulted in every single employee at the Newark location quitting at the same time!! ABSURD!!
    They only care about numbers and sales not about employees well-being!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Over the years company has become worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  New Bedford, MA
    Former Employee - Store Manager in New Bedford, MA

    I worked at Sally Beauty full-time for more than 5 years

    Pros

    Discount, free employee samples each month, work with a small staff so you become like family. Product knowledge was helpful when training new hires.

    Cons

    Worked for the company for 7 yrs. In the beginning it was a fun place to work. As a Store Manager the workload became ridiculous. You have to be a working manager on the sales floor due to scheduled hours being low, yet a ton of paperwork to maintain. No help from District or Territory Manager when short staffed. Internal theft was big. Sometimes it didn't pay to catch employee theft. They would wipe out the staff and leave you to run it alone. Communications between upper mangement needs to improve drastically. Their KPI's that the store must make are out of control. My husband was a District Manager in another territory and was told by the Territory Manager ( his boss) that he would see if he could have the day off for the adoption of our daughter. Not a good place to work if you have family. Between hours to work and all the other drama you end up practically living there. Not very well run for such a large corporation.

    Advice to ManagementAdvice

    Seriously think if job is worth all the aggravation. Once you are it becomes so hectic you have no time to even find another job to leave. Pay and benefits could be much better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good place if you have never had a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Sally Beauty part-time

    Pros

    Friendly, great training, raise in six months

    Cons

    Minimum wage. I even have 4 years experience and a degree, but I got minimum wage. I think it would be better for someone who has never had a job.

    Advice to ManagementAdvice

    Pay more.

  8. 2 people found this helpful  

    So-so place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graphic Designer  in  Denton, TX
    Current Employee - Graphic Designer in Denton, TX

    I have been working at Sally Beauty full-time for more than 3 years

    Pros

    Discount on products, decent, laid-back working environment. Great cafeteria. Most people leave at 5:00.

    Cons

    Like others have said, this company is still operating like a mom and pop. Most non-managers work hourly, meaning no bonuses, little time off, absolutely no flexibility to work from home (even as a graphic designer). Seems disrespectful. Management is extremely strict about time off taken, inclement weather days, etc. Low pay within the industry for tech jobs.

    Advice to ManagementAdvice

    Be a little more flexible with employees, especially on icy days and when it comes to time off. Of course this varies between managers. Don't just try to look good to your superiors.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    It's a horrible place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Milwaukee, WI
    Former Employee - Sales Associate in Milwaukee, WI

    I worked at Sally Beauty part-time for less than a year

    Pros

    Free products & great discounts.

    Cons

    1. I'm just an employee, don't make me do the manager's job.
    2. External theft is a HUGE problem. Installing security will cut our wage...ummm, not my problem and doesn't make any sense. (?_?)
    3. My GM's attitude isn't customer friendly, I don't know how she is able to climb up to management.

    Advice to ManagementAdvice

    Treat others like how you would like to be treated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    my first 4 years were great and i was able to grow fast with the company. since than its gone down hill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sally Beauty full-time for more than 5 years

    Pros

    I like that its challenging. Many ways to get bonuses if your manager

    Cons

    Not getting all the bonuses is hard but not impossible. upper management very rude not organized. very demanding schedule not a flexible. raises are not very rewarding but company demands alot from you. communication is poor with my upper management but i have work by side different management and was very happy.

    Advice to ManagementAdvice

    Treat you people better. better communication is a must. better pay and raises.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Impossible to make a living working at Sally and you will be harassed and bombarded with customers questions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Pittsburgh, PA
    Former Employee - Sales Associate in Pittsburgh, PA

    I worked at Sally Beauty part-time for more than 5 years

    Pros

    1. Free Products to try every month as incentive to educate and familiarize employees about products they need to up sale that month. (You need to sell enough Items Of The Month for your store to be satisfactory and to win scratch off games ) some months you will get more samples then others some times you receive full sized and others just sample packets.

    2. I Enjoyed working and the company of a few of my Co-workers, we would have a good time at work while doing shipment we would order a pizza some times. this will depend on the manager and the vibe of the store, they differ so much.

    3. I gained loads of of product knowledge through helping customers choose there hair products. And learned many of the things a cosmetologist needs to know to mix hair color, lightener, color remover and application process. I was given opportunities to speak with professional customers and learn their opinions on products and procedures in styling.

    4. The shifts are usually short and the store closes at 8pm so you have time to do something you enjoy after work. If you are happy with part time work this could be a pro.

    Cons

    1. The products they give you free to try monthly are generally NOT VERY GOOD PRODUCTS ! Still they are almost always Items Of The Month which you will need to push (up-sale) to your customers at the register. Be ready to have bins full of hair color and product you never use but for some reason horde.

    2. Many of my Co-workers and one Manager at the first location I worked at where there just to stand and get a pay check, these women and one male manager had no interest in helping the customers with there hair questions or helping me with day to day work. There laziness was treated with no disciplinary action. They where crude and would use foul language and unprofessional slang. Most of the sales associates did not ever know the proper terminology for the hair processes and products. I was left to open a store alone when a fellow co-worker decided she was going to resign from her job the morning she was scheduled to open the store, leaving me to show up to a unopened store with out keys. I had to drive to another co-workers home to retrieve the keys which where taken to her by the resigning employee the night before, rather then to me the other person who worked that day. I worked the day alone with no help from my manager. I was also threatened by one employee who was later fired but not for that incident. Also was racially and sexually degraded by that same manager.

    At the second location I worked with a 64 year old woman who was giving the only title of full time available in the store. Everyone else was part time due to limited hours available to schedule employees. This woman was unorganized. she would leave paper work, signage, products and other things covering the cash register area. She was inconsiderate of customers time while assisting them and ringing in there purchases at the cash register, sometimes taking 20 minutes on one transaction when there was a line of other customer that needed to purchase item or just needed help. She could not complete a task before leaving it aside for someone else to finish or clean up before she would move to another task, so would go on all day till her shift was done and the store would be a mess with all her unfinished work. She caused panic by telling the staff untrue procedures, notices, and many other white lies for no reason at all. She was also very maniacal and would makes things up, or tell someone something that she wanted to get back to the manager all in order to benefit someway herself. This woman was a manager before I worked with her. shes was asked to step down but for some reason never fired for all the the things mentioned above. She receives the most hours of any employee in her store all while causing the most problems for the staff and manager. She was worked there over 10 years. Be prepared to work aside PEOPLE LIKE THIS !

    3. Sallys Customers (not all but many) use the help they get from associates like myself to gain as much knowledge they can squeeze out of you so they can save money and do they're own hair. That means lighten it, color it, relax it, perm it ( yes people still perm there hair...without knowing the first thing about it !) remove the color, keratin smoothing treatments, waxing, acrylic nails, gel polish, curling, straightening ect. BE PREPARED to have customers that will DEMAND over an hour of your time asking your questions that you are not required to answer ( because you may not be a licensed cosmetologist ). However you could be written up if that customer calls and files a complaint against you for not assisting her in the store. Perhaps don't make the mistake of being too helpful, because you will surely be taken advantage of. YOUR TIME MEANS NOTHING TO THESE CUSTOMERS ! They will ask you loads of questions down to every last detail ( and no they wont even bother turning the package around and reading the instructions first) , they will insist you show them ever step in the process they are trying to attempt. If your lucky they know what they are doing for the most part and need only a refresher. unfortunately this is not usually the case. Usually its someone that has destroyed there hair with a drug store boxed hair color and wants to go from black to platinum blonde, but doesn't want to use bleach ( lighter ). anyone that knows anything about hair know how funny that is.... wait its not a bit funny its just SAD ! okay jokes aside. these types of customers will pick your brain for hours a week with their attempts to not go to a professional and most of the times they wont take your advice in the end, so you've basically waisted time and energy on them, when you could have been straightening the store or helping someone who needed help, or watching for shoplifters. There are many things you could be doing but you will be stuck helping someone that should be seeking the help of a professional.

    4) The stores are under staffed so requesting off or a vacation causes stress and usually is not an option. Don't even dream of calling off sick ! Unless there is someone willing to work you shift, Because your manager is already working on average 5-10 hours a week they are not being paid for and will not be working your shift with out writing you up. It's every difficult to make a living off the 15 - 27 hours a part time employee will be given. You will also be scheduled possibly 5 days a week to receive these 25 hours making it difficult to have a second job. I never worked more then 30 hours in one week and that was when the full time person was on vacation.

    Other problems that arise are not enough hours for the store to operate safely and properly. District managers pressure store managers to cut the already insufficient hours. My store of 4 sales associates and one manager worked off of anywhere from 80-95 hours a week. This caused shifts such as this: one person would open the store at 9am along and remain alone until 12:30 pm. ALOT OF THINGS ARE STOLEN DURING THIS UNDERSTAFFED TIME !!!! You will also be on the floor alone when someone goes to the rest room, takes a smoke break, a 10 min break, and a 30 min lunch break in which they are not on the floor or clocked in. YOUR TIME TO SHINE ! If you don't feel incredibly overwhelmed ! You'll being greeting customers, answering questions and the phones, up-selling, running the cash register sales, returns, exchanges, expected to sell Beauty club cards and inform customers of its benefits and don't forget to sell protection plans with all electronics ! seriously after working at Sally you will be able to handle any terrible retail job with ease ! Hey lookie theres a positive from a negative !

    There are so many Cons to this job that to list them all would only mean less people will read this review and I feel the truth needs to be known ! Do not let this company suck you in for years ! You will not benefit, there is very little room for advancement very few stores actually have assistant managers, which is the only advancement worth the effort, because it pays hourly still not salary.

    Alot of the customers are very ungrateful. Ive never worked anywhere that had such self entitled customers. They want you to bend over backwards to please them, to find there Beauty club card number, to give them a discount, to combine a discount that clearly states a limitation. They act this way because the customer service folks give in to any complaint or demand the customer makes ! You will get calls from Customer service telling you to return products past the 60 day return policy, to give a customer %15 off of a sale because they "forgot their coupon" which states must be present at time of sale. its endless truly. Its unfair to the customers that follow procedure, and it takes time away from your work and they other customers time. Sallys rewards trouble making customers with results !

    Advice to ManagementAdvice

    Realize that when you under staff your stores and don't give store managers a substantial amount of hours to run a store on that you are going to suffer inventory loses and NO its not your managers or the staffs fault. Its yours ! Try updating your security you need loss prevention staff in city stores ! There are customer threatening your employees lives just for apprehending them for theft. If you want your employees to sell your IOMs then give them more incentive then a catalog of junk that deducts the taxes from their paychecks. Try offering some form of commission for selling these items. You could also do better then .38 cent raises once a year. After all you hire at minimum wage.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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