Salvation Army

  www.salvationarmyusa.org
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Salvation Army Reviews

Updated July 28, 2014
Updated July 28, 2014
291 Reviews

3.2
291 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Salvation Army Chairman National Advisory Board Rob Pace
Rob Pace
77 Ratings

Review Highlights

Pros
  • You work for an organization in the business of helping people (in 31 reviews)

  • Ability to work with, and also help others who happen to be less fortunate (in 17 reviews)


Cons
  • People have lost jobs over misunderstandings just because upper management would not investigate (in 14 reviews)

  • There is not much room for advancement and they need to pay more to their employees (in 7 reviews)

More Highlights

51 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    helping

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teacher  in  Toledo, OH
    Former Employee - Teacher in Toledo, OH

    Pros

    I enjoyed being in a position where I could help people. I worked with teens and their families to help the teenagers make life changes.

    Cons

    There were a lot of backhanded things going on there. Several people in supervisor positions had issues with honesty which reflects bad on the company.

    Advice to ManagementAdvice

    Work on being honest and truthful. It will make you and the employees happier.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Do not invest your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager  in  Saint Louis, MO
    Former Employee - Office Manager in Saint Louis, MO

    Pros

    We helped the community when the officer approved and unlocked the door.
    We would give food to the homeless when they could provide a phone number and address (I found this to be so horrible)

    Cons

    The Benefits for regular staff was not the best
    Management changes often
    You are not valued if you are not a part of the Salvation Army's ministry.

    Advice to ManagementAdvice

    Every Officer is not fit or ment to run a Corps.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    very unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Social Services  in  Galveston, TX
    Current Employee - Director Social Services in Galveston, TX

    Pros

    help homeless population to increase their quality of life. accept positive feedback from the clients perspective.
    was able to meet with client on a regular basis.

    Cons

    different professional philosophies and opinions on job performance

    Advice to ManagementAdvice

    develope a policy and procedures manuel

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great social service organizations, a lot of institutional issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible hours, community environment

    Cons

    Can be judgmental and insulated, issues are institutional.

    Recommends
    Positive Outlook
  6. 2 people found this helpful  

    From day one bullied and more was expected of me than the mob!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - About 9 Different Areas  in  Detroit, MI
    Former Employee - About 9 Different Areas in Detroit, MI

    Pros

    The best thing about working there were benefits. The people that shop are interesting. Something different everyday, brings back memories. Employee discount.

    Cons

    Management allowed bullying and joined in without documentation. Some people did nothing while others worked their hearts out. Very unfriendly, uncaring, manipulative place to work. Lots of stealing going on, including by management. Sometimes it seemed like everyone was in on it together. Hire too many friends and family in one place.

    Advice to ManagementAdvice

    Need to grow up and start treating employees fairly Investigate the what the little guy says. Most importantly, bring in customer service to replenish the good customers you have lost due to it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    High Stress, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Helping people who NEED help! Being a part of a large help organization, experience of many years.

    Cons

    If officers don't like you, no matter how long you have been there, say goodbye to your job! Too much work, not enough employees. HR hires hand-picked people no matter who applies. Pay increases, and starting pay, are very low!

  8. 1 person found this helpful  

    Disorganized Management Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great motive and drive of the non-profit. Very hard working.

    Cons

    Too much disconnection and miscommunication among the upper management and those miscommunications get blamed on the bottom staff.

    Advice to ManagementAdvice

    Communicate with each other better and provide better training opportunities for the entry level staff.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Stressful and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The insurance is good.
    The Store Manager and Assistant Manager at my location are wonderful.
    The store employee's are kind, considerate, professional

    Cons

    No raises, not even cost of living
    The Major of the region is unfriendly, unprofessional, and seems to care more about money, than the "mission" of the company.
    Policies seem to change to whatever the Major deems appropriate to suit his needs
    Employee's are allowed to work while under the influence of drugs and alcohol without repercussion
    Employee"s are allowed to use their sick time
    No room for growth
    Major expects a ridiculous quota without the necessary amount of supplies to do the job, nor the employees to complete it
    Will find a way to fire anyone that becomes ill or hurt due to a work injury or any health issue
    High turnover
    Calls to upper management our never returned
    Requests for supplies are constantly refused
    Beneficiaries of the Program are allowed to make threats to employee's without repercussion
    Emails to HEADQUARTERS go unanswered

    Advice to ManagementAdvice

    The store management is great. They are caring, approachable, and fair. The problem occurs from the management at the region office. I feel that Salvation Army should take a look at how they treat their employee's. A high turnover rate should immediately indicate a problem. There is a reason why people aren't staying and I included those above. How can we "do the most good" for our organization, when they are not "doing the most good" for the employees?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Good while it lasted

    Former Employee - Bric Stock  in  Ann Arbor, MI
    Former Employee - Bric Stock in Ann Arbor, MI

    Pros

    I like working with different people and making new friends with my co-workers

    Cons

    Not being able to have a good time while working

    Advice to ManagementAdvice

    Listen your employees, don't take side and also listen to who you put in charge of certain areas obviously you had them there for a reason.

  11.  

    Conflicting departments with different agendas make for difficult challenges (and, disempowered to address to closure)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice people. Noble motives. I think: sincere.

    Cons

    Mixed messages & complexity + rigidity.

    Advice to ManagementAdvice

    None. They're not going to change.

    Doesn't Recommend
    No opinion of CEO

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