Salvation Army
3.0 of 5 273 reviews
www.salvationarmyusa.org Alexandria, VA 5000+ Employees

Salvation Army Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

3.0 273 reviews

                             

65% Approve of the CEO

Salvation Army Chairman National Advisory Board Rob Pace

Rob Pace

(74 ratings)

53% of employees recommend this company to a friend
50 Employee Reviews Back to all reviews
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    Do not invest your time

    Office Manager (Former Employee)
    Saint Louis, MO

    ProsWe helped the community when the officer approved and unlocked the door.
    We would give food to the homeless when they could provide a phone number and address (I found this to be so horrible)

    ConsThe Benefits for regular staff was not the best
    Management changes often
    You are not valued if you are not a part of the Salvation Army's ministry.

    Advice to Senior ManagementEvery Officer is not fit or ment to run a Corps.

    No, I would not recommend this company to a friend

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    very unprofessional

    Director Social Services (Current Employee)
    Galveston, TX

    Proshelp homeless population to increase their quality of life. accept positive feedback from the clients perspective.
    was able to meet with client on a regular basis.

    Consdifferent professional philosophies and opinions on job performance

    Advice to Senior Managementdevelope a policy and procedures manuel

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great social service organizations, a lot of institutional issues

    Anonymous Employee (Current Employee)

    ProsFlexible hours, community environment

    ConsCan be judgmental and insulated, issues are institutional.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    From day one bullied and more was expected of me than the mob!

    About 9 Different Areas (Former Employee)
    Detroit, MI

    ProsThe best thing about working there were benefits. The people that shop are interesting. Something different everyday, brings back memories. Employee discount.

    ConsManagement allowed bullying and joined in without documentation. Some people did nothing while others worked their hearts out. Very unfriendly, uncaring, manipulative place to work. Lots of stealing going on, including by management. Sometimes it seemed like everyone was in on it together. Hire too many friends and family in one place.

    Advice to Senior ManagementNeed to grow up and start treating employees fairly Investigate the what the little guy says. Most importantly, bring in customer service to replenish the good customers you have lost due to it.

    No, I would not recommend this company to a friend

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    High Stress, Low Pay

    Anonymous Employee (Former Employee)

    ProsHelping people who NEED help! Being a part of a large help organization, experience of many years.

    ConsIf officers don't like you, no matter how long you have been there, say goodbye to your job! Too much work, not enough employees. HR hires hand-picked people no matter who applies. Pay increases, and starting pay, are very low!

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    1 person found this helpful  

    Disorganized Management Staff

    Anonymous Employee (Current Employee)

    ProsGreat motive and drive of the non-profit. Very hard working.

    ConsToo much disconnection and miscommunication among the upper management and those miscommunications get blamed on the bottom staff.

    Advice to Senior ManagementCommunicate with each other better and provide better training opportunities for the entry level staff.

    No, I would not recommend this company to a friend

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    Stressful and underpaid

    Anonymous Employee (Current Employee)

    ProsThe insurance is good.
    The Store Manager and Assistant Manager at my location are wonderful.
    The store employee's are kind, considerate, professional

    ConsNo raises, not even cost of living
    The Major of the region is unfriendly, unprofessional, and seems to care more about money, than the "mission" of the company.
    Policies seem to change to whatever the Major deems appropriate to suit his needs
    Employee's are allowed to work while under the influence of drugs and alcohol without repercussion
    Employee"s are allowed to use their sick time
    No room for growth
    Major expects a ridiculous quota without the necessary amount of supplies to do the job, nor the employees to complete it
    Will find a way to fire anyone that becomes ill or hurt due to a work injury or any health issue
    High turnover
    Calls to upper management our never returned
    Requests for supplies are constantly refused
    Beneficiaries of the Program are allowed to make threats to employee's without repercussion
    Emails to HEADQUARTERS go unanswered

    Advice to Senior ManagementThe store management is great. They are caring, approachable, and fair. The problem occurs from the management at the region office. I feel that Salvation Army should take a look at how they treat their employee's. A high turnover rate should immediately indicate a problem. There is a reason why people aren't staying and I included those above. How can we "do the most good" for our organization, when they are not "doing the most good" for the employees?

    No, I would not recommend this company to a friend

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    Good while it lasted

    Bric Stock (Former Employee)
    Ann Arbor, MI

    ProsI like working with different people and making new friends with my co-workers

    ConsNot being able to have a good time while working

    Advice to Senior ManagementListen your employees, don't take side and also listen to who you put in charge of certain areas obviously you had them there for a reason.

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    Conflicting departments with different agendas make for difficult challenges (and, disempowered to address to closure)

    Anonymous Employee (Former Employee)

    ProsNice people. Noble motives. I think: sincere.

    ConsMixed messages & complexity + rigidity.

    Advice to Senior ManagementNone. They're not going to change.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Good intentions but held back by bureaucracy

    Administrator/Director (Current Employee)

    ProsThe Army is a true friend to the poor and downtrodden and offers help to anyone, no matter their race, religion, or sexual orientation. If you want to make a difference in the world, look here. Being a huge global organization with decent fundraising, jobs are fairly secure. Plus, the pay and benefits are pretty good compared to other nonprofits.

    ConsThe Army is a bureaucratic mess, hindered by rigid (and sometimes strange) policies and layers of decision making. The officers (ministers) are often poorly matched to their social service management jobs and distracted by church activities. It's a terrible combination that undermines mission delivery and frustrates non-church personnel.

    Advice to Senior ManagementGet the officers out of social service programs and leave the job to professionals.

    No, I would not recommend this company to a friend

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