Sam's Club

  www.samsclub.com
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Sam's Club Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.0 960 reviews

57% Approve of the CEO

Sam's Club President and CEO Rosalind G. Brewer

Rosalind G. Brewer

(283 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills(in 45 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits(in 33 reviews)


Cons
  • Once you become salaried forget having work life balance(in 24 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications(in 52 reviews)

217 Employee Reviews Back to all reviews
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    • Culture & Values
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    I love helping people at the membership desk with smiles at all times.

    Member Service Associate (Current Employee) Auburn, AL

    ProsIt's a good company to work with. Nice colleagues and management listens to associates.good end of year bonus based on overall annual performance. I opportunity to learn retail. Good benefits. Flexible schedules.

    ConsYou need to sell plus membership and credits.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Diverse

    Cashier, Floor Associate (Former Employee) Elizabethtown, KY

    ProsThey do promote a team experience. The oppurtunity to learn every aspect of the job and business Decent pay and benefits..

    ConsA lot of favoritism and buddy buddy system.

    Advice to Senior ManagementListen to your people on the floor. Most of them want to be successful but feel intimidated with nick picky criticism and no help.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Pretty good place to work

    Produce Associate (Current Employee) Akron, OH

    ProsFlexible schedules, yearly bonus, occasional free lunches and/or snacks, awards for associate of the month and year that include an extra bonus.

    ConsWork most weekends, eligible for raises once a year however $.60 is the max with the norm being $.50 for a good worker, hard to advance, begins to seem monotonous

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    Good Job.

    Wireless (Former Employee) Boardman, OH

    ProsWas employed here for 5 years through college. Pay was above minimum wage and you got yearly raises. Held 3 different positions in those 5 years (cashier, floor, and wireless phones).The work is not too bad. Stores close at 8:30 and taking time off is relatively easy. Mangers are willing to work around school schedules. Also a few freebies such as a yearly bonus and, on many occasions, free food in the break room.

    ConsNot enough hours. If you're looking for full time, it is rather tough to get as many have held these jobs for years. Also, company sort of has a mentality that if an idea makes sense, it is frowned upon. Associates and team leaders interact with the members everyday and can see what aspects can be improved. But good luck getting management to consider or even listen to these concerns.

    Advice to Senior ManagementMost complaints from members are usually regarding the same repeated issue. An anonymous online system should set up for associates to voice concerns as well as ideas to improve members experience.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    A great place for a part time worker going to college, not a career choice.

    Anonymous Employee (Former Employee)

    ProsThe store closes at 830pm so I didn't have to be there past 930pm. It was nice to get out earlier than an employee at a fast food restaurant. Often the shifts are 4 or 8 hours long. The pay starts at $8.00 an hour for a person without experience in Michigan. Good place if you are going to college. My managers always let me work around my schedule. Paid holidays after 90 days. I received a lot of positive reinforcement from my managers which helped me learn how to be an effective worker in retail. I had respect for my managers and I truly believed they wanted me to succeed. Good diversity, lots of chances to change positions in the store, but leadership positions are harder to come by. Theres a pay raise each year which is beneficial. Membership is paid for, lots of chances to get a look at the clearance items. (versus a customer that may shop there once a week). Benefits are okay, but are much better once you are a full time employee (I experienced full and part time status)

    ConsIt was difficult to let my voice be heard to upper management. Communication. For example, I have told my team leader about a problem and he was unsure of how to fix it. So he tells me he will talk to management and get back with me. A week later, I never hear anything. In addition, I go directly to management to ask about it and they tell me its the first they heard of the problem. This has happened with more than one manager, team leader or co-worker. As a part timer, it can be hard to make a living and get more than 30 hours. There were times in January, I got 15 hours a week several years in a row.

    Advice to Senior ManagementManagement needs to recognize all employees and always communicate problems, issues and ideas with all associates. I came to respect my managers due to the fact that they wanted me to figure out solutions to problems on my own. They didn't just tell me how to solve the problem, but gave pieces of advice to help me succeed. Thats what all managers should be doing with their employees- help your associates succeed through positive reinforcement and don't give them all the answers to solve a problem.

    Yes, I would recommend this company to a friend

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    great place to work

    Cake Decorator (Current Employee) Kansas City, MO

    ProsI really like the people i work with and the work I do as a cake decorator.

    Conssometimes the management does not pay attention to the small details, team leads need more training.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Sams was awesome

    Sales Floor Associate (Former Employee) Tulsa, OK

    ProsLearn your members and be proud to serve em

    ConsOf course.. Management lol but really it just depends on what club your at.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    great for college student

    Deli Processor (Current Employee) Fort Worth, TX

    Prosthis a great company to work for when going to college because the pay is not bad and thier willing to work with you while your going to college

    Consthis is good for college but i dont see myself working here after i finish my studies

    Advice to Senior Managementi hope all management at sams club are willing to help college students

    Yes, I would recommend this company to a friend

     

    Lots of opportunity to learn different areas of the business and get experience in a fast paced retail environment.

    Anonymous Employee (Current Employee)

    ProsOpportunity for upward mobility and being promoted from within.

    ConsEasy to get caught up in the hustle and bustle of a large, busy corporation.

    Advice to Senior ManagementAlways remember the company culture; Service to the members, respect for the individual, and strive for excellence.

    • Culture & Values
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    • Approves of CEO

     

    Great Company, but some of the people on the bottom of the company are forgotten

    Asset Protection Manager (Current Employee)

    ProsGreat room to improve, great people, great leadership

    ConsLong work hours, not family friendly, and easily cut and replaced (or just job elimination)

    Advice to Senior ManagementMaximize Managements weekly hours. Have a comparable Clock-In, and Clock-Out system so that the company can track where clubs tend to have managers working 60-70 hours Every week. Don't just say, that why your a manager. Other companies are not like this.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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