Sam's Club

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Sam's Club Reviews

Updated February 24, 2015
Updated February 24, 2015
179 Reviews
1.0
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
179 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Highlights

179 Employee Reviews Back to all Reviews

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  1.  

    Keep looking, there are far better places to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Sioux City, IA
    Former Employee - Assistant Manager in Sioux City, IA

    I worked at Sam's Club full-time (more than 5 years)

    Pros

    The pay is more than Wal-Mart. Club is not open 24 hours. Club also closes on Easter, Thanksgiving, and Christmas.

    Cons

    Little or no accountability. Personal integrity does not exist. Many long term assocites bully others. Management has little power to enforce company policies.

    Advice to ManagementAdvice

    Clean house of your long term negative associates. They greatly effect the morale of the Club.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Obsessed with membership upgrades.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    They offer higher pay than most retail stores.

    Cons

    The focal point of Sam's Clubs problems stem from their obsession with upgrading memberships. The company sets outrageous goals for getting their employees to upgrade the memberships of their members. This in turn causes the store's management to place an extreme burden on the front end cashiers and their supervisors to get as many members/customers to upgrade their membership as possible, essentially forcing them to borderline harass their customers to upgrade.

    The combination of having management rain down on them for not getting upgrades and having the members become insanely hostile to the point of using offensive language and gestures in response to being asked to upgrade their membership causes the front end to have an extremely high turnover rate leaving the front severely understaffed. This has caused management to force the floor associates to cashier since they can only schedule one or two cashiers per shift save for weekends where they might have five or six. This results in the floor also being horribly understaffed most days making it hard to both help members as well as get any projects done.

    Overall the company or at least the management at my store seems to care very little for their employees or keeping their customers happy as long as they get enough upgrades.

    Advice to ManagementAdvice

    Spend less time getting upgrades and more time keeping your store from imploding.

  3.  

    Hectic, lack of management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bakery Team Member in Richmond, TX
    Current Employee - Bakery Team Member in Richmond, TX

    I have been working at Sam's Club full-time (less than a year)

    Pros

    Easy work
    Blessed to be employed

    Cons

    Lack of management
    No consequences for negative actions from most employees
    Those who work hard and do grew work get "left behind" and given worst schedules; no recognition for anything.
    VERY low pay scales for amount of work expected.

    Advice to ManagementAdvice

    Work with your team as a team player
    Lead the team
    Weed out the "bad seeds"
    Appreciate people who work well.
    Try less waste of product(throwing/donating) and put that extra money towards higher pay rates!

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Not very rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Services Associate in Kansas City, KS
    Current Employee - Membership Services Associate in Kansas City, KS

    I have been working at Sam's Club

    Pros

    Not very many pros... you get to make payments on your Sam's Club card instead of coming up with the money all at once.

    Cons

    The insurance isn't very good, no discount, no raises, horrible scheduling, you get "coached" if you don't push upgrades to the $100 card or credit cards.

    Advice to ManagementAdvice

    Take care of the actual employees that make the store money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Learned a lot, unfortunately......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Sam's Club (more than 10 years)

    Pros

    After working almost 20 years with the company the Pros began to fade, and became more excuses stay. With my tenure, the Pros were knowledge and experience in retail/wholesale management and operations and membership environments. Average benefits and company policies.

    Cons

    Unfortunately, markets can be highly saturated with too many Sam's Clubs, thus we end up competing more between each other rather than with any direct competition. Not every Club can operate the same and not every Club has the same type of demographic clientele and purchasing flexibilities. This unfortunately creates an enormous amount of pressure to meet company goals, in regards to numbers, that some clubs will never be able to meet, no matter what type of leader you put in. The company does not seem to look more carefully at these details. They seem to think that some super hero of a general manager will come in and make the necessary changes (with limitations) that will demonstrate that it can be salvaged; only at the cost of some ones job security. This can end with some clubs getting bonuses with out any real effort and others struggling to even get $100.

    Advice to ManagementAdvice

    I had the opportunity to work full time and dedicated to my Company and go to school and get 2 masters in business admin, eventually get an hourly leadership position and then a large amount of empty promises. 1 GM said he was going to recommend me and work with me to get into management and a supervisor that I was over ended up getting promoted. Second GM was hardly ever at the Club and was on his own agenda to just move back to wherever his family was living. 3rd GM was very young and came from HO and just wanted to intimidate everyone. He made promises to get me some and prep time for MIT interviews and he never did nor gave me a sincere apology. My direct assistant manager, even though we were showing improvements was getting some scrutiny and criticisms in regards to sense of urgency with his team and just went out looking for an opportunity to coach me based on what he saw, but really, it was because if he did not coach me or one of the other supervisors, he was going to get coached. I asked him to think about it and consider some things and get back with me before he went through with it. 2 weeks later he calls me in to the office and wants to coach me for not getting some paperwork fixed in my area, but really it was because he had got coached on it and so he just follows what every other manager tells him and coaches his underlings. So I find out that he did put the first coaching in and he was putting the 2nd in. I was getting mixed messages, during that 2 week period I was told by this manager that what he was seeing was good and that he appreciates any correction of perception that he may have been having of my work ethic and sense of urgency. Advice to management/leadership: the concept of "If I get coached, then you get coached" is only applicable and ethical if both parties are under the same responsibility and are demonstrating the same desire to correct or address any concerns or opportunities that are being addressed. I was hourly and would stay as needed to get as much done as possible without going overtime; where he was salary and was always looking leave early without finishing anything and just rely on his hourlies to finish his work. The hourlies have there own set of responsibilities and were having a tough enough time finishing or even fulfilling everything. So If a true leader takes the hits and accepts responsibility for his team, then that's what I did until I was terminated. Unfortunately, 2 months after the 2 unethical coachings happened, I had to be coached for excessive pink slips. This was due to reacting like a leader to any type of lines and customer service issue and getting on a register without hesitation; which I was not recognized for. During this 4 months I was approached about moving to another department where my skills and education could be put to better use, but it never happened or was always delayed. I eventually take a fake bill and that ended my dedicated career at Sam's Club. Nobody seemed to fight for me and my tenure that I had accomplished. There are always ways around situations like these and it seems that not all resources were being used. Lack of professionalism and ethical decision making, and honestly a lack of education. As much pride that Walmart and Sam's Club put on their company and it's standards, they should look to trying to demonstrate more dedication to the education and promotion of associates that dedicate time and effort to work and get educated at the same time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Worried more about memberships, than members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Greeter in El Paso, TX
    Current Employee - Cashier/Greeter in El Paso, TX

    I have been working at Sam's Club full-time (less than a year)

    Pros

    Pay was solid, same with the hours.

    Cons

    I got treated lesser than my coworkers due to me not speaking spanish.
    My trainer didn't speak english, they got upset I didn't know what to do, and had me clean registers for two shifts.
    Unrealistic membership sales goals. If someone comes in to buy $600 worth of stuff, do you think they want to be asked if they want to upgrade their membership for $100? For very little changes? And we have to bother them everytime they come in for that? No.

    Advice to ManagementAdvice

    Worry more about the people who work for you, and the members rather then shoving memberships down everyones throats.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    was fun at first then the worst job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Cashier in Glendale, AZ
    Former Employee - Front End Cashier in Glendale, AZ

    I worked at Sam's Club part-time (more than a year)

    Pros

    no pros at all benefits none if you never go full time.

    Cons

    I felt like a sales person not a cashier you have to constantly sell the master card and get members to up grade from the $45.00 to $ 100.00 for cash back and have the members renew early.. and the more you get the bigger there bonus is. you get wrote up for the most stupid things and you never get a raise . and if you are not on the mangers good list you never grow in any other place you stay as a cashier. they use you when people call out and when your happy to help they are never happy to help you.

    Advice to ManagementAdvice

    learn how to treat your cashiers with respect, give us are breaks on time, give us a raise and stop giving out a candy every time they get you more reds. blues. purples whites. and stop hiring so many part timers and make them full time cashiers.be a little caring when your cashiers are out sick due to a serous condition with a medical note you cant stop nature when your sick your sick no reason to fire some one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Horribly Abusive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fuel Associate in Virginia Beach, VA
    Former Employee - Fuel Associate in Virginia Beach, VA

    I worked at Sam's Club part-time (more than 8 years)

    Pros

    There are not any pros that I can come up with. They steadily took away every good thing the company started with.

    Cons

    Unreliable hours
    They refuse to do anything about sexual harassment and often blame the victim
    Look at the employees like they are all criminals while they let the members steal them blind and destroy products
    Fire people for petty reasons
    They change the rules often and expect you to know about the changes, then wonder why people are breaking the new rules and penalize them hard
    The 'open door' is broken
    Getting managers to listen to the situation you need help with is like trying to herd cats
    Expect you to work outside in terribly bad weather
    The managers penalize you for following the directions of the training modules and work code of ethics if it is inconvenient for them. EG, the rules say that in cases of extreme heat we can come in and cool off as needed, but they expect you to be outside 100% of the time even if it is ghastly hot outside
    As of October 2014 they took away benefits from part timers
    If they fire you, even if you challenge it, they will block you from getting Unemployment
    If you report unethical behaviors you witness, you are put on the short list to go
    Opportunities to advance are promised, but slim to none and go towards the favorites, even if they don't deserve it

    Advice to ManagementAdvice

    Stop treating the members and the employees like dollar signs and cattle respectively. Respect your underlings and try to remember what it is like to be in that position. It is bad enough the job doesn't pay enough to make a living wage, even at $11.50 per hour and full time, without the hours being cut and being treated badly. Start respecting your people and they might just be able to help you make your goals. Treat them badly and fire them for petty reasons and watch your bottom line drop.

    Doesn't Recommend
    Negative Outlook
  10.  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cafe Associate in Lewisville, TX
    Current Employee - Cafe Associate in Lewisville, TX

    I have been working at Sam's Club part-time (more than a year)

    Pros

    Pay pay pay decent pay

    Cons

    Everything sucks here company doesn't care

    Advice to ManagementAdvice

    Die

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    It's a job out of desperation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tyre Tech in Fridley, MN
    Former Employee - Tyre Tech in Fridley, MN

    I worked at Sam's Club full-time (more than a year)

    Pros

    The free membership, access to cheaper gas.

    Cons

    Management, benefits suck, risk pay cut if moving from dept to dept (need to learn most to obtain management). THE MEMBERS ARE VERY RUDE AND VERY DISRESPECTFUL!

    Advice to ManagementAdvice

    Lead your employees, back them up.

    Recommends
    Negative Outlook
    Approves of CEO

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