Sam's Club Reviews

Updated September 12, 2014
Updated September 12, 2014
1,054 Reviews
3.0
1,054 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
328 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 45 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 33 reviews)


Cons
  • Once you become salaried forget having work life balance (in 24 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 52 reviews)

More Highlights

341 Employee Reviews Back to all reviews

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  1.  

    fun work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Cashier  in  Rapid City, SD
    Current Employee - Member Service Cashier in Rapid City, SD

    I have been working at Sam's Club part-time for more than a year

    Pros

    Sam's club is a fun place to work that offers god pay and annual bonuses. They value all employees and acknowledge your hard work.

    Cons

    Selling memberships is hard and the managers require that you get at least one a day. Cashiers have to do way more work that is required of them. Includes covering door greeter positions, cart pusher, tire and battery center, and cleaning up the floor at night.

    Advice to ManagementAdvice

    Either pay cashiers more or only work them at the job you pay them for.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Gastonia, NC
    Former Employee - Cashier in Gastonia, NC

    I worked at Sam's Club part-time for more than a year

    Pros

    Practically an easy job upfront.

    Cons

    The push to sell memberships and credit cards.

    Advice to ManagementAdvice

    Play the numbers game less.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Challenging at times, yet fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Manager
    Former Employee - Member Service Manager

    I worked at Sam's Club full-time for more than a year

    Pros

    I had the opportunity to learn how to handle working with a team of over 60 employees. The learning was a great opportunity for advancing into store management. The amount of hiring was also great especially for mass hiring.

    Cons

    Challenges were upper/corporate managers dictating to GM 6day work weeks without any comp time. There were many other managers that were not forced to pull their weight. Corporate team was quite stuck up an some were mainly about status. Constantly pulling employees to go door to door with sales for membership isn't working.

    Advice to ManagementAdvice

    Follow some of the standards of Costco, to get more members and increase sales. Jumping to make someone else to blame while not following through is poor leadership. A better work/life balance is needed. You go home and so should the managers at their locations.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Not horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Asset Protection Manager  in  North Spearfish, SD
    Current Employee - Asset Protection Manager in North Spearfish, SD

    I have been working at Sam's Club full-time for more than 5 years

    Pros

    Stable company, consistent schedule, good bosses to work for with clear direction for my position

    Cons

    Tough to hire good hourly workers, push upgrades and credit way too hard

    Advice to ManagementAdvice

    Don't turn into the Walmart stores side of the business!

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Love / Hate Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Sam's Club part-time for more than a year

    Pros

    -You get a great bonus after Holiday season depending on how good your Sam's Share is
    -Familiar member faces, which is always nice, because you build relationships with them
    -They work with your schedule and it isn't hard to switch shifts with someone if you really need to
    -Decent wage I started at 9.25 an hour it all depends on your work experience
    -You get holiday pay when you have to work on holidays and there really isn't a huge Black Friday if you've worked in retail before you know this is nice

    Cons

    I've been at Sam's for a year now, at first it was really great and I was super happy with it. Six months into it, I honestly wouldn't look forward to work anymore. You start noticing the drama between coworkers as if they were in high school. Management has recently told us that we have to get 5 upgrades a person per shift which is a little ridiculous since most of us can barely get 3-4 a week. It seems like employees are under too much pressure for the amount that we get paid. They care more about their bonus than their employees and that's why they're going to have problems. It seems like everyone that gets hired there is into it the first five months and after that they get over it, because the job is so demanding with upgrades, and management being really strict on hours, since they got cut. Again.

    Advice to ManagementAdvice

    Be more organized, the club would run better that way. Try to build more personal relationships with your employees most feel like you don't care about them. It's a give and take relationship you need to have a team to have a successful club.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Decent entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Fort Worth, TX
    Former Employee - Customer Service in Fort Worth, TX

    I worked at Sam's Club full-time for more than 3 years

    Pros

    Casual, laid back work environment, reasonably effective management and decent benefits for a big box retail chain.

    Cons

    Almost as soul sucking as working for Walmart... almost. You have a lot of long term employees that stick around for years, even though they became burned out a decade ago and absolutely hate their job. Customer service is a total afterthought.

    Advice to ManagementAdvice

    Focus more on employee engagement and improving customer service.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Decent employer. Good work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Associate  in  El Monte, CA
    Current Employee - Membership Associate in El Monte, CA

    I have been working at Sam's Club full-time for more than 3 years

    Pros

    Culture emphasizes member service.

    Cons

    Low pay. No cost of living increases are provided.

    Advice to ManagementAdvice

    Some managers are lazy when it comes to assisting associates at times when a salaried member of management is needed. Many are underpaid mad productivity would be better if associates were better compensated. Skilled service associates would be retained instead of resigning for better opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Prosperous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Cashier  in  Houston, TX
    Former Employee - Member Service Cashier in Houston, TX

    I worked at Sam's Club full-time for more than a year

    Pros

    Open schedule
    Opportunity to grow
    Certification

    Cons

    Culture is there but not enough. No overtime and when they want will reduce hours to part time.

    Advice to ManagementAdvice

    Be on the same page

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great Pay If you get good Position but the ladder is too tall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time for more than 3 years

    Pros

    The type of work is easy even skill set positions. They will Promote people to Supervisor/ Leadership Roles but that's pretty much it. Vacation time Is nice after your there for a year get a Sick/Personal/Vacation Based on hours.

    Cons

    The Management is to out of control. They don't promote from within anymore at least not from what I can tell. They Cut employee's hours and make everyone else work harder. To the point the Members are frustrated, There for sales are down company wide. They Have way to much over head.

    Advice to ManagementAdvice

    Stick To the Book That Sam Walton Wrote get back to your grass roots. Instead of having Big Year meetings have more frequent personal meetings in the clubs to actually See how it operates. I have a Passion For this Type of business but some of These Clubs Need special Attention to get them pointed in the right direction.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    It was a good experience. Not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Leander, TX
    Current Employee - Cashier in Leander, TX

    I have been working at Sam's Club part-time for more than a year

    Pros

    Above minimum wage paid to employees

    Cons

    No raises or benefits for a year.

    Advice to ManagementAdvice

    Hire leaders that are willing to work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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