Sam's Club

  www.samsclub.com
  www.samsclub.com

Sam's Club Reviews

Updated November 26, 2014
Updated November 26, 2014
1,164 Reviews
2.9
1,164 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
373 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Highlights

376 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good retail company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club

    Pros

    Hours of business for retail are great, no Sunday's workday for store managers.

    Cons

    Smaller volume stores you are the workforce

    Advice to ManagementAdvice

    Stable company stick to larger volumes.

  2.  

    Business Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Friendswood, TX
    Former Employee - Marketing Associate in Friendswood, TX

    I worked at Sam's Club full-time (more than an year)

    Pros

    I liked that the position allowed for independent working. I enjoyed being able to mix up whether doing inside marketing or outside cold calling. The special community events that were rewarding.

    Cons

    There was not a lot of management support or direction given. The Clubs are so understaffed that they often pull the marketing team from their tasks to run registers or the membership desk which makes it impossible to meet your goals and quotas. The company boast of lead support but the computer generated lead systems are so antiquated that no one knew how to use them.

    Advice to ManagementAdvice

    Offer employee discounts.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Alright, not a keeper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Overnight Stocker in Pooler, GA
    Current Employee - Overnight Stocker in Pooler, GA

    I have been working at Sam's Club full-time (more than an year)

    Pros

    Pay is good compared to other similar positions. Decent employee benefits, annual bonus, periodic employee appreciation days. Little to no experience needed (like Walmart). You can transfer to any other club hassle-free.

    Cons

    Everyone is replaceable. Lots of favoritism. Saying this is competitive-pay is nonsense, everyone starts at the same pay regardless of experience. Raises are earned once a year, max is only 60 cents.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club part-time

    Pros

    It pays, it's a good stopover if you're a student or just need extra cash

    Cons

    It doesn't pay much if you're trying to climb the ladder and they will stretch the climb

    Advice to ManagementAdvice

    Respect your employees intelligence!!

    Recommends
    No opinion of CEO
  6. 1 person found this helpful  

    Unsure of how the company will be in 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology
    Current Employee - Technology

    I have been working at Sam's Club (more than 3 years)

    Pros

    Great coworkers, good work environment, pay is OK at best. 401k and stock programs are worth doing with 6% match and a partial stock purchase from the company. Room for advancement if you work and show you're not a complete imbasil. Opportunities to learn multiple aspects of retail, produce, grocery, front end, merchandising and technology. A good stepping stone. Overall a positive experience thus far.

    Cons

    Benefits unreachable at the part time level. Full time only given to lead positions. Unrealistic goals with a constantly understaffed store. Mad members daily. No commission given to wireless sales associates. No incentives on selling upgrades and credits. Maybe a "high five" which is $5 taxed on you're check after you have done it all at the end of the day. Meetings are not held enough to keep all associates in the loop. Little to no consequences for lack of effort on work. Cuts across the board on payroll, except for management.

    Advice to ManagementAdvice

    Conduct more meetings to emphasize goals to associates, stop cutting hours and create new positions to further assist the front end, cashier helpers to move lines faster and less sales push from cashiers to speed and improve member experience, while having more associates specializing in upgrading members on the floor other then only 1. Higher wages to produce higher quality workers that care about they're position and increase employee moral.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Salary

    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club

    Pros

    Competitive salary and benefits but could be better from a walmart division.

    Cons

    Bad teamwork, not enough hours for part-timers or benefits.

    Advice to ManagementAdvice

    Teamwork means lead with the example.

  8. 1 person found this helpful  

    My job at Sam's Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club part-time

    Pros

    You become friends with the people.

    Cons

    Mangers always bothering you about plus and credit even if your not having a good day(sick). And you really see who you're friends are around Holiday Season because people like to run to managers about anything/everything. We call it Sam's Club High School.

    Doesn't Recommend
    No opinion of CEO
  9.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Montgomery, AL
    Current Employee - Assistant Manager in Montgomery, AL

    I have been working at Sam's Club full-time (more than an year)

    Pros

    Career advance and career development personal growth to develop key skills to succeed

    Cons

    not in line with personal life no holidays off and not a big bonus if any

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Nice place to work, if you can deal with some ignorant coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Hoover, AL
    Former Employee - Cashier in Hoover, AL

    I worked at Sam's Club part-time (less than an year)

    Pros

    Nice members
    Good pay for a start

    Cons

    Lack of great management
    They will cut hours dramatically

    Advice to ManagementAdvice

    Get to know the positions that you manage over. It is hard for a new trainee to learn if the manager does not know the job.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great People, with an awful corporate atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate
    Former Employee - Associate

    I worked at Sam's Club part-time (more than an year)

    Pros

    Pay is well, the people hired are hardworking

    Cons

    Management does not go out of there way for you.

    Advice to ManagementAdvice

    Listen to those under you

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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