Sapient Reviews

Updated July 23, 2015
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Sapient President & CEO Alan J. Herrick
Alan J. Herrick
53 Ratings

Pros
  • Work life balance is fair, but like any consulting gig that somewhat depends on the project (in 28 reviews)

  • Sapient has six core values all have their own importance but i liked openness most (in 49 reviews)

Cons
  • work-life balance: very hectic job (in 188 reviews)

  • No work life balance -may stretch upto mid night (in 46 reviews)

More Pros and Cons

95 Employee Reviews

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  1. Helpful (1)

    If you are a developer, avoid working here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate Technology Level II in Washington, DC
    Former Employee - Senior Associate Technology Level II in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits, good location, grooming products in the bathrooms

    Cons

    No work/life balance. Unrealistic expectations from superiors. Poor planning.

    Advice to Management

    Re-evaluate your entire process. Your managers have no idea about how turn client needs into functioning user experiences on the net.


  2. Helpful (5)

    Cut Corners, Make Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Sapient full-time

    Pros

    There are spaces for big names on your resume, but you won't get to do anything with those big names.

    Cons

    Unconditional loyalty. You're just a moving cog.

    Advice to Management

    Set a real expectation that you're there to shut up and color.


  3. Helpful (4)

    Great for college grads, otherwise you'll "walk the dog".

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Information Architect
    Former Contractor - Senior Information Architect
    Negative Outlook
    No opinion of CEO

    I worked at Sapient as a contractor (More than a year)

    Pros

    Youthful staff, rock stars at design and development. You will work with amazing people who are experts at their craft (and hopefully are not disenfranchised yet).

    Cons

    Middle management are glorified order takers and in pursuit of whatever will keep the client happy, regardless of strategy or what's best. Development management is all about over promises and over budgets. No wonder they are losing work. Leadership is too busy arguing over resource allocation and promoting books and who knows what else.

    Advice to Management

    Clean out the order takers and start living those values on the walls.


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  5. Helpful (1)

    Small company, small goals, small thinking, small people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate TRM L2 in New York, NY
    Current Employee - Senior Associate TRM L2 in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sapient full-time (More than 8 years)

    Pros

    Employee centric policies are a tad better than most of the similar body-shop companies, especially for travelers. Definitely much better than the Indian IT companies like Infosys/TCS/HCL...etc

    Cons

    Oh...where do I begin?!? Bad quality of work, negative growth. It's too small a company to have standard processes to operate. Policies change every season, so you end up not benefitting from the expired policy. The internal teams (non revenue generating) are highly inefficient, and HR tops the list. Highly unskilled people all around. As for the IT, there's an entire range from highly skilled to highly unskilled. Most, not all, of the top management is any Tom, Dick or Harry who was around when Sapient was in it's infancy, so not many qualified individuals there. Most just piggy-backed on the very few "true leaders" and are now sitting on top for really not doing much. As in most body-shopping companies, IT is the labor, so treated accordingly...although the largest and only revenue making department. A developer is expected to make sure the administrative tasks are taken care of - like pay-roll, travel, extensions, PID allocations, team on-boarding, etc...then what really does Project Management do here. Core Values to fool the employee - they are only good for the firm in every sense, not really for the individual. Here, the client is GOD, actually more than GOD, no matter how unethical or wrong. Your growth/oppurtunity is not based on your demonstrated skills, but the current client, project budget, and your immediate supervisor. Somehow, in my almost a decade long association with this company, the majority of people I come across are highly dis-satisfied, underpaid, doing some crappy work because Sapient can sell you for any level of work as long as someone is paying for it. Technically, most clients are never satisfied with the low quality of deliveries made by Sapient. They are somehow good at making good connections at top level which probably helps them get more and more projects, and surprizingly the client is willing to pay more than double of what he would pay any othet succh body-shop.

    Advice to Management

    Lack of strong leadership; Learn some real management, respect the labor, and labor laws...OR just let the techies manage, they'll still do it better than you.


  6. Helpful (9)

    Resource

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RESOURCE in Chicago, IL
    Former Employee - RESOURCE in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sapient full-time (More than a year)

    Pros

    There is nothing good which I can say as "Pros", unfortunately.

    Cons

    Hiring - They pay more salary to attract people. They also attract by paying joining bonus. Dont go with these two factors. Interview - During the interview and even in the websute, they claim that Sapient is a consulting firm, they work only on niche projects, quality projects etc. All this is untrue and crap stories. 70% or even more projects are support projects and the word "Niche" is nowhere nearer. The director who hired few of us, even lied to us stating that the project has alsready come and Sapient has signed and we have to start the project and also we have given your names to the projects etc. All this was lie. Get all these confirmation in mail, so that you are not made "Sapient Bakra" like "MTv Bakra". Staffing: This is very crap process and in most of the blogs you might have already read about this. But very important point is, you will be hired by a director for a specific practise, but there is no guarantee you will be part of the same practise after you are onboarded. You will be put into bench and you will start feeling the pressure shortly and then you will be in a situation where you will accept any project which comes through your way. Also, your director will tell stories stating that, you just be part of this project for three months or short term and you will be taken into the same practise which you were hired for. But the fact is you are already make scape goat and you will not know when you will get rolled off from that project. Even by gods grace, if you get rolled off or even if the project gets over, then also its for sure that you will be put on bench and not made/included as part of the practise. Project Roll off: Though as a individual, if you dont like the project, you will never get rolled off easily, unless you have a god father in the office. The only way is for you to find a job elsewhere outside Sapient. Bench Count: Sapient wants and prefers to have a very minimum bench count and its a good idea. But, not at the cost of firing resources. Instead, the senior management team should look at this factor and try to get more business so that the bench count is managed low and not by firing resources. Credibality/Brand Image: Every company strive to build their brand image in industry, but Sapient management hasnt even thinking of this I suppose. Brand name doesnt come for free and it takes ages. Sapient has to revive their hiring model and ensure they hire people when they can ensure job security to that candidate. Need to do chamchagiri to be on some practise and not on bench. Also, to get some good project or onsite opportunity. Some blue eyed boys of the director get bonus, promotion and they will also not be questioned by staffing team and they always get the necessary protection required for not getting fired., But, those who would have strived hard on project and complete it and when then look out for new project, then they will not be given the best opportunity and also would be tortured mentally if there are not many projects. The staffing team starts pesturing the bench team to get onto projects where there are no projects in hand. So, those who are on bench for more than 3 months, will start looking out for job, which is lot easier to find than internally. The internal attrition is more than the average industry standard attrition and the main factor is job insecurity.

    Advice to Management

    1. Build some policy and guidelines in hiring and managing bench count. 2. Dont fire resources unless its performance related 3. Those who get fired for not getting new projects, obviously create collateral damage to the company's brand image, which is quite expensive and more disastrous for any company. 4. While hiring, hire a resource as part of a practise. Say for example "testing". Then the resource has to be tagged to only testing projects and even without any projects, the resource should be tagged to Testing itself and should not be enforecd to move to some other practise. 5. Bring more quality projects. If you cant bring, then dont boast saying that Sapient is a player in niche technology and projects. Accept the fact in front of industry. 6. Send a survey to all employees and ask them only one question. Do they feel their jobs are secure at Sapient. Hopefully, you will realize the fact at least after looking at the survey results. 7. Once you stop the firing policy, then you start publishing about this to the wider auidence even outside the office and also to the allumini resources. Its not the staffing or hiring or the director who should be taking the decision to fire any resource. It should be the company C-Executive. Either CEO, COO or CTO only can take this decision, because they are the best people to judge the collateral damage which would be caused by firing resources. Once you implement all the above, I think even if Sapient dont pay best salary in the market, just becuase the job security would be high, many would think of joining Sapient. Today, if anyone says that he/she is joining Sapient, then the first thing they would get as response is, "Really, hope you are not taking risk of joining such a company which fires resources anytime". Those who are at manaement level, is this what you prefer to hear about your firm? Dont allow people to join Sapient for money or as a stop over opportunity to increase their salary. Lets hope, someone looking at this blog, does act upon this rather than worrying about me, who expressed my view about Sapient. I am not creating any damage here, rather trying to speak what many Sapient people are not able to speak out loudly.


  7. Glossy exterior, biggest disappointment of my career. Happily working for company which values experience and new ideas.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Sapient full-time

    Pros

    Aggressive recruiting for experienced hires. Training opportunities look great (often canceled or no time due to project demands). Salary commensurate with experience. Coffee mug is nice.

    Cons

    Once inside, outsourced business model all the way. Poor candidate placement. Project Leads with no concept of positive communication, effective team dynamics nor Business understanding. No positive action from mgmt for team in distress. New ideas silenced, must commit to our-way-only approach. Poorly defined and timed deliverables built from cookie-cutter methodology are prioritized over Business needs. Open & Mentoring policies touted in Boston seem nowhere to be found.

    Advice to Management

    Reign in Leads with no people skills. Engage experienced folks or why do you hire them? Many Leads need training for harassment, discrimination, group leadership. Pay attention to what's really going on at sites. Frustrated clients should receive products skillfully sold. Employees shouldn't be fearful every day. Corp values you rave about should be true, valuable hires out the door for too many reasons. Clients need flexible, creative Leads and solutions, not rigid recipe-followers. Build projects/teams based on respect and collaboration. Hostile environments allowed at expense of employees & clients?


  8. Helpful (2)

    Disappointment city

    Former Employee - Senior Manager, Technology in New York, NY
    Former Employee - Senior Manager, Technology in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sapient full-time (Less than a year)

    Pros

    - Lots of free food and drink (left over from client meetings, but still) - Great holiday parties (esp compared to those hosted by investment banks post financial crisis) - Good access to training

    Cons

    - Staffing model is a bit of a joke: if you're in with a clique, you'll always be staffed, otherwise, forget it - Leadership is pretty non-existent - senior management are incredibly snobbish - Company is absolutely not inclusive. If you're not part of the in crowd from day one, you basically have no hope.

    Advice to Management

    Don't hire people if you're not going to utilize them properly.


  9. Helpful (5)

    Worst experience of my life - save yourself and avoid working for this firm

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Boston, MA
    Current Employee - Senior Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sapient full-time (More than 3 years)

    Pros

    Good hotel rooms for travelers and pretty flexible to work remotely if the weather is bad or their are flight delays.. avoid this firm. they will bill you out at 250k/year-300k/year and pay you 90-110. Only work for them if you can get 200+

    Cons

    overall, this company is nothing like how it is portrayed by the internal recruiters or managers. It's a chop shop consultancy which has zero knowledge of how to treat their employees with respect or dignity. The managers just don't have a business background and everyone suffers as a result. Assignments are chaotic, disorganized, lacks leadership, communication and process. It's almost like the consultants just make things up as they go and the client can easily see this. I would advise even the people i dislike in my life to avoid this firm. it's going to hurt your career at the end of the day

    Advice to Management

    Most senior managers, directors and vice presidents just need to be cut or let go to make room for a new generation of managers who can take better control of this sinking ship for shareholder value to be created.


  10. Helpful (2)

    lack of leadership, poor management HOUSTON office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sapient full-time (More than a year)

    Pros

    salary is ok and the sapient start week is fun but it's not reality. various software tools are available to use and purchase using the company license and they will give you a laptop to use. they do provide coffee in the breakroom and provide tea.

    Cons

    extremely long hours, poor leadership, military like culture, no regard for people and lack of adherence to company values of communication, creativity, leadership, client focused delivery, openness, people growth. The leadership constantly promotes people who don't deserve to be promoted and ignore people that do need to be promoted. Additionally, the leadership fails to step in an provide direction or even communicate to their employees. lots of politics, lots of secrecy, really information is given regarding employee performance and clients are treated as if they are not paying for the projects being delivered

    Advice to Management

    care for your employees and adhere to the values which are indoctrinated to individuals during sapient bootcamp (start). not listening or caring for individuals is a weakness of a consulting firm.


  11. Helpful (4)

    No dedication to UX

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IA/User Experience Designer in New York, NY
    Former Employee - IA/User Experience Designer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sapient full-time (Less than a year)

    Pros

    Try as hard as I can the only thing positive I could think about my experience at Sapient is that it was steady employment.

    Cons

    This is a very frustrating company to work for if you are a UX designer. The company is drive by technology solutions which are highly non-empathetic to the end user. Much of this I feel rises from the culture of get contracts now, ask questions later.

    Advice to Management

    Have a plan, don't just wing when you get the work.



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