Sears Reviews

Updated July 4, 2015
1280 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
442 Ratings

Pros
  • Better than most retailers when it comes to work life balance (in 98 reviews)

  • Great people to work with on a daily basis (in 145 reviews)

Cons
  • Extremely poor work life balance (in 108 reviews)

  • I hate selling credit cards to customers (in 204 reviews)

More Pros and Cons

1,280 Employee Reviews

Sort: Popular Rating Date
  1. Worst job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Automotive Technician I (Express Tech)
    Former Employee - Automotive Technician I (Express Tech)

    I worked at Sears

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only positive thing I pulled out of working for Sears auto center was the guys were great.

    Cons

    Some coworkers got put on a pedestal working under the table doing jobs they shouldn't without being fired while other harder working employees got fired for the same reason.

    The place was covered with bird droppings and peeking paint (presumably lead paint).

    Some coworkers took an hour or more to go shopping while management said nothing.

    You feel very disposable and hourly pay is laughable.

    Advice to Management

    My advice to management is to take control of the store.


  2. Customer Service Advisor for Sears Automotive

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you work for a store with high traffic, you can make a good amount of commission as a full time employee. However, it's much more difficult as a part time employer

    Cons

    Standing all day, inept coworkers(they will higher anyone), auto centers are being sold off by corporate, useless training, managers do not help at all and insist in hiding in their office

    Advice to Management

    stop sucking at your job and actually help the CSA's


  3. So glad I was laid off.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Lake Mary, FL
    Former Employee - Team Manager in Lake Mary, FL

    I worked at Sears full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can't honestly think of one.

    Cons

    The benefits are extremely expensive, negative management mentality, low pay, nickle and dime the employees for things like charging for worn out id cards and so called fund raisers. facilities are old and run down. Moral is low. constant hiring due to the extreme turnover. Senior management only cares when his/ her pocket is effected. I have worked for many years ans Sears falls at the very bottom of the list of employers. I can clearly see why it is not doing well. Very unstable, i was hired and laid off less than a year later.

    Advice to Management

    I have never believed in giving up; however. I am waiving the white flag on this one. Sears is using 70's management mentality in 2015. There are so many changes needed to keep this company viable and to many egos and inexperienced managers that I don't see it happening. Treat your front line advisors as you expect ti be treated and not like second class citizens. Fix and renovate your facilities, many are in disrepair and it is not appealing to the customers. Figure a way to make the health insurance benefit affordable for your low paid hourly workers. The need medical care too. Update your technology please, for a company this size it is often not functioning as it should.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Catalog Marketing Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Hoffman Estates, IL
    Former Contractor - Anonymous Contractor in Hoffman Estates, IL

    I worked at Sears as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Huge benefits and great salary; environment is conducive for growing for some employees.

    Cons

    A lot of people there are on the "fast track." You are a very small cog on a very big wheel, and feel like a rat in a maze. Also there are a lot of back-stabbers there. Uncommunicative and back-stabbing managers. They treat contractors like 2nd class citizens, outwardly ignoring them, and excluding them from events in front of full-time employees!!!! Unbelievable!

    Advice to Management

    Learn how to communicate. If you are unhappy or things aren't going well, let the employee know!


  6. worst place I ever worked at! least my location....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Gardena, CA
    Current Employee - Sales Consultant in Gardena, CA

    I have been working at Sears (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    pros?? trump wouldnt like it..........90 percent of the workers, management and customers are Latino. Im not racial.......just stating it so. I am a minority as well. infact the over heard music plays spanish music

    Cons

    no support
    no actual training program........ex: extent of training..."if you have any question...lt me know" then never or rarely see ASM. when you do.....its all negative or to yell at you....with a look down at you attitude.
    more a hitler or mafia Hiarchy (management is a click)
    no hours (I was given only 3 per week)
    system does not benefit employee''' accountable for sales on metrics.....but no customers coming in...... "they put it on you...its our fault"
    more negative to employee, no positive practice.

    at my current location... I was just told .... that we know 7 people quit in a month.

    Advice to Management

    none


  7. Never again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Lots of office space so it's nice and quiet.

    Cons

    Quiet because everyone is leaving.

    Advice to Management

    Get out while you can.


  8. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Philadelphia, PA
    Current Employee - Cashier in Philadelphia, PA

    I have been working at Sears

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers are great people to work with, flexible scheduling, customers are generally understanding and nice

    Cons

    Horribly boring because it is slow most of the time, too much pressure to sell credit cards, managers threaten your job and hours if you do not sell enough credit cards, horrible pay and will not give raises because you are supposed to earn money off of selling credit cards, base your hours off of how much credit you get and not your work ethic

    Advice to Management

    Treat your employees like human beings and stop basing their worth off of how many credit cards they can sell, offer raises, offer help instead of threats if our percentages are bad


  9. Creative Services within Online Business Unit rife with politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Director in Chicago, IL
    Former Employee - Creative Director in Chicago, IL

    I worked at Sears full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sears was at one time the dominant retailer in the U.S.A. Though sales have steadily declined over the years, the vast knowledge and capital resources within the company still provide access to many avenues for growth.

    Cons

    Years of de-prioritization of the employees' interests along with the dismantling of support and empowerment for middle management have rendered the organization devoid of a sustainable identity and created a tinderbox for extensive negative conflict. Complacency has thoroughly infected the ranks and middle management is powerless to make any improvements.

    Advice to Management

    Thoroughly evaluate employee levels of enthusiasm, motivation and commitment. Encourage and empower middle management to make changes at the points where any of the 3 dip below 'better than average'.


  10. There is a reason Sears is on the worst company to work for list.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You have potential to make a lot of money if you are young. See cons below because the cons far outweigh this one pro.

    Cons

    Constantly lowering commissions. Management does not care about anything positive, they only focus on the negatives. Associates can be very aggressive about sales. Delivery messes up a lot of orders.


  11. Commissioned Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appliance Sales Associate in Buffalo, NY
    Former Employee - Appliance Sales Associate in Buffalo, NY

    I worked at Sears

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay for part time was ok

    Cons

    the department was rife with dishonesty, employees using coupons to seal the deal, associates cancelling your lay away and claiming the sale frontline managers do not care about the customer just get the service agreement and cc app is the main focus. front line managers play favorites and give floor time to their favorites.

    Advice to Management

    be more involved with the associates



Showing 1,280 of 5,408 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.