Sears

www.searshc.com

Sears Reviews

Updated January 22, 2015
Updated January 22, 2015
4,439 Reviews
2.5
4,439 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
962 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

1,032 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Installer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    None to think of at this time

    Cons

    Lies to employees about everything

    Doesn't Recommend
    Negative Outlook
  2.  

    Don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Sherman, TX
    Former Employee - Retail Sales Associate in Sherman, TX

    I worked at Sears

    Pros

    There weren't any! Really! They started me off at $8.00hr and then a month later when the commission was supposed to kick in, they drop you to $6.00hr.

    Cons

    You will NEVER make commission, they set hurdles way too high! They constantly pound you down about selling worthless insurance for their warrantied merchandise. Customers get angry because you HAVE to ask them about insurance sales, if they would like a credit card, or fill out a survey BEFORE they can complete their transactions! If you fail to get this done, it will be YOUR fault!! They hound you every day why you fall short of your goals and expect you to fill out info on out of date software on how you will do better but allow you NO time to do so. Also a lot of your sales time is stocking and merchandising. I was only told during my interview that I had to sell tools and merchandise products.

    Advice to ManagementAdvice

    Tell employee prospects the truth during interviews before you hire them!!

    Doesn't Recommend
  3.  

    Worst place I ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sears (more than an year)

    Pros

    the co workers were great.

    Cons

    Management pay is tied to sales performance. This becomes the salespersons fault that the store is empty and we were always so far below goal. Punishment was early morning meetings beating you up because sales goals aren't met. Sears has totally lost touch with what consumers want and the stores bleed money. They didn't hire enough cashiers to cover the cash wraps so commission sales people had to cover for free! Not sure the way we got paid was legal. Had to pay back the minimum wage we earned when we didn't make enough in commission.

    Advice to ManagementAdvice

    Stop punishing your employees for lack of shoppers. Stop cutting commissions and price matching with Sears website. Sales people took a hit for inconsistent pricing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Worst job ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Softlines MCA in Washington, PA
    Former Employee - Softlines MCA in Washington, PA

    I worked at Sears

    Pros

    None...the fact this company even exists anymore is a pro

    Cons

    Management is a joke. you stand around for hours constantly folding merchandise over and over again because there a no customers. Pay is miserable, we constantly ran out of register tape credit applications etc and the store was dirty. Backroom was a disgusting mess if what customers they have left knew what we saw...

    Advice to ManagementAdvice

    Take management classes actually learn how to be a successful manager. Sears has gone from the store that everyone shopped at to the store people avoid

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Sears Holdings Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    work life balance is reasonable

    Cons

    No raises in several years
    No 401K
    Bonus structure is made of "unobtainium"
    Paralysis by Analysis - not spending time trying to improve the business
    CEO has ZERO retail experience and it is glaringly evident

    Advice to ManagementAdvice

    Have a retailer lead the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    No strategy or vision, no best practices, no development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Finance Manager in Hoffman Estates, IL
    Former Employee - Business Finance Manager in Hoffman Estates, IL

    I worked at Sears full-time (more than 5 years)

    Pros

    large cafeteria and nice views [?!?]

    Cons

    No post-M&A integration Kmart-Sears after 10 years;chaotic strategies / sr management; lack of energy and ownership across functions and levels of responsibility

    Advice to ManagementAdvice

    stop wasting investors money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Harshly laid off while on vacation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Hood River, OR
    Current Employee - Sales Associate in Hood River, OR

    I have been working at Sears full-time (less than an year)

    Pros

    Daytime hours and with the exception of manager all colleagues were pleasent

    Cons

    Unrealistic delivery schedule, Cutting costs at the cost of customer's satisfaction, Laissez-faire management style, Promised unrealistic wage expectations, no employee benefits

    Advice to ManagementAdvice

    Change of management with two experienced managers for each store, Reorganize delivery schedule, Look after employees better as these stores had extremely high staff turnover rate even for retail.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Training was super easy and you really didn't do anything

    Cons

    Phone calls are always escalated, Management could care less as long as they're not on the phones. I don't get paid well enough to be called the names sears customers call us for no reason. Worst job.

    Advice to ManagementAdvice

    Listen to the people who work for you

    Doesn't Recommend
  10.  

    Appliance Pro

    Former Employee - Appliance Sales Associate in Thornton, CO
    Former Employee - Appliance Sales Associate in Thornton, CO

    I worked at Sears part-time (less than an year)

    Pros

    Very good paying part time job

    Cons

    Management is terrible
    All they care about is the numbers

    Doesn't Recommend
    Negative Outlook
  11.  

    Appliance sales 2.5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appliance Sales Associate in Chandler, AZ
    Current Employee - Appliance Sales Associate in Chandler, AZ

    I have been working at Sears full-time (more than 3 years)

    Pros

    The co-workers (the average people) are wonderful. Otherwise, the benefits are non-existent. The training is terrible (much of it poorly written). There is little in the way of growth opportunity. Fun and freedom are actually discouraged. Control, punishment, and embarrassment are the order of the day (every day). The workers are miserable. Each month it gets worse. Everyone misses Craig.

    Cons

    It's a failing company with little in the way of fresh ideas; a company that is being run by the bean counters. The scorecards (by which the stores are rated) are useless. High scores do not translate into a successful business model. There is no vision.

    Advice to ManagementAdvice

    It should be about the people (associates and customers) - not all about you. Worst management I've ever seen in my 50+ years. Enough said.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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