Sears
2.5 of 5 3,184 reviews
www.searshc.com Hoffman Estates, IL 5000+ Employees

Sears Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.5 3,179 reviews

                             

20% Approve of the CEO

Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert

Edward S. Lampert

(346 ratings)

30% of employees recommend this company to a friend
879 Employee Reviews Back to all reviews
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consultative sales associate

Consultative Sales Associate (Former Employee)
Jersey City, NJ

I worked at Sears full-time for more than 5 years

ProsSears prepares their employees to succeed by providing good sales training much like the military prepares soldiers for good jobs in civilian life.

ConsSears use to be a place where in employee could earn a living wage with good benefits. Regrettably this is no longer the case. The old-timers are the only employees working in the retail stores who earn decent wages with decent benefits. Newer hires don't earn a living wage or have a good benefits package.

Advice to Senior ManagementEdward Lampert should stop managing his work force as if they were only cogs in an operation or numbers on a spread sheet. Instead they should be treated as people.

No, I would not recommend this company to a friend

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It's what you make it.

Anonymous Employee (Former Employee)

I worked at Sears full-time for less than a year

ProsCan't really think of any pros.

ConsHR leadership not professional at all, HR policies not clear.

Advice to Senior ManagementMore leadership training across the board.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Lack of integrity

Receiving Associate (Former Employee)
Federal Way, WA

I worked at Sears part-time for less than a year

ProsMost coworkers are genuinely nice people, in my experience, and are in the same boat as you for the most part. You'll learn how to work together in a group to meet the needs of a customer.

ConsStore manager at my unit and most of upper management are much more concerned with membership sign ups and card apps than anything else. Never work here if you're looking for a cashier position, as you will get a talking to and slashed hours if you can't meet a signup quota. If you're a smooth talker, you can meet these quotas fine, but during certain busy hours you just won't have time for that, especially once you realize how much of a skeleton crew you're working with. As a receiving associate, my unit was also understaffed in that department, sometimes unsafely closing with just one person. The reason for it being unsafe was the fact that customers would come into merchandise pickup (MPU) expecting one person to safely lift a heavy object into their vehicle while performing other closing tasks (fill floor, retrieving shopping carts, etc). MPU is a task situated for two people at all times, no exceptions.

Advice to Senior ManagementStop under staffing store units, worry less about customer signups, and stop overvaluing web-to-store numbers especially if you can't get a specific online outlet established. Sometimes that store just simply does not have the item listed correctly due to understaffed units, and you shouldn't punish the unit for honestly telling the customer their order did not go through due to an incorrect listing.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor benefits to retain or lure in good knowledgeable technicians for in home service.

Anonymous Employee (Current Employee)

I have been working at Sears

ProsTreated for the most part fairly by local management. Most technicians knowledgeable and a pleasure working with.

ConsMerit raises are no more, 401K price match taken away, upper and corp. management has no clue to the true nature of keeping employees happy, wont explain their decisions that impact us hard. We get told don't like it find another place to work.

Advice to Senior ManagementBring back merit raises,401K price match. Make out a good business model,set directives to accomplish and changing policies every couple of months. Happy employees work hard and accomplish more than employees treated unfairly and ignored.

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Culture

Anonymous Employee (Current Employee)

I have been working at Sears

ProsAdvancement opportunities if you are mobile

ConsCulture
Culture change is viewed as a "flavor of the month" because they have tried this so many times. True culture change can only happen when you build a solid foundation of trust and respect from your workforce. To do this you must really listen and learn from those on the front line. This alone is prohibiting any kind of change.

Upper management fails to listen and respond to underlying issues with delivery, installation, old and non-working equipment along with the reputation as an employer that no one wants to work for. When we as managers go out to recruit the response we get is "I heard that place forces employees to sign people up for all sorts of stuff and if you don't you get fired!" Unfortunately that is the truth. If you can't hit all metrics you will be gone in 60 days.

The message upper management drives to mid management is the same. We work under weekly threats: sitting in hour long conference calls for every metric we don't hit (because this is super effective taking all your managers and leads off the floor!), closing our store, getting written up, and working more 6 days/60 hours a week for not having our teams perform to all standards. Really? And threats are going to do what exactly? Maybe drive all managers out of your stores.

Management's position: we don't care what you think only that you do what we are telling you to do. They have gone so far as writing scripts that we all have to repeat like parrots to the customer. Customer service is something you can teach but can't script. Customer service should be a natural conversation that is genuine not robotic.

Work-life Balance
There is no policy and varies store to store. 2 weekends per month and managers are expected to work 6 day/60-65 hour weeks Oct-Jan.

Advice to Senior ManagementLook at the behaviors you are driving to your store managers and ask:
What is causing chronic cultural pain?
Why is the business experiencing failure?
Why is morale low?
Why do we loose our best employees?
*Your own behaviors are entwined with cultural creation and management.
(Getting your Shift Together)

No, I would not recommend this company to a friend

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It was ok while it lasted

Anonymous Employee (Former Employee)

I worked at Sears part-time

ProsI was a part-time employee in school with kids so the flexibility was great.

ConsI never received a raise the entire 4 years I worked there. They didn't care much about employees. They just wanted you to keep pushing for credit apps and other programs.

No, I would not recommend this company to a friend

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They are failing not good to work at

Customer Service Advisor (Former Employee)
Tulsa, OK

I worked at Sears part-time for more than 8 years

ProsBetter hours than main store

ConsThe management sucks, they have a bad commision system

Advice to Senior ManagementListen to your employees, Pay using a team scale in automotive not an individual one, you have too many free services that cost commission the current way

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Get some retail experience and move on!!

Cashier (Former Employee)
Santa Rosa, CA

I worked at Sears part-time for more than a year

ProsGreat place to learn customer service, as you will deal with an abundant amount of complaints. Also, its perfect for 1st time jobs or students. Flexible schedules and part time positions.

ConsExplicit focus on numbers. Rarely any employee praise. Low pay. Buildings are dilapidated.
No incentives or promotions. Favoritism.

Advice to Senior ManagementA happy team is a productive team. Weed out the clicks in upper management. Your stores are failing because friends wont fire friends, and consistently cover for one another.

No, I would not recommend this company to a friend

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Dying Slowly

Loss Prevention Associate (Former Employee)
Henderson, NV

I worked at Sears full-time for more than 3 years

ProsGood employees to work with. Direct contact with customers. Steady schedule. Diverse team. Moving towards integrated retail to tap into new market demands.

ConsNo opportunity for advancement. Poor management style on the corporate end. High expectations of employees with no pay compensation. Shows no loyalty to associates.

Advice to Senior ManagementStop hire then fire tactic. Give employees raises and keep them on. Not fire and let go a constant flow of "seasonal" personnel. The fire three hire five and let two more go does not inspire associates to work hard for you.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Could be better if it wasn't for 1 major problem

Stock Clerk (Current Employee)
Milwaukee, WI

I have been working at Sears part-time for less than a year

ProsAfter training I was able to work on my own without having management breathe down my neck, like they do with salespeople.

Never boring. There was always something to do. Whether it was setting up displays, stocking items, printing/setting up sales prices, or helping customers I was always busy and time flew by each shift.

ConsI was hired with them knowing I was a student. Many times when I asked for time off during mid terms or finals I was still scheduled and as a result I lost points. You get a set amount of points every year and if you fall to 0, you get fired.

If the salespeople aren't helping any customers, they usually chit chat or stand around instead of straightening products or helping to stock. The salespeople worked on commission, so they would stare at the door trying to be the first to help the next customer instead of moving around and working.

Advice to Senior ManagementIf you aren't going to give students time off for school, I suggest you stop hiring students so you won't have a high turnover rate.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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