Sears

www.searshc.com
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Sears Reviews

Updated March 4, 2015
Updated March 4, 2015
1,276 Reviews
2.0
1,276 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
1,276 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

1,276 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Enjoyed what I did but not for whom I did it. Developed many skills, but very stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Buyer in Hoffman Estates, IL
    Former Employee - Associate Buyer in Hoffman Estates, IL

    I worked at Sears full-time (more than 5 years)

    Pros

    Household name and American retail icon. Opportunities to get great experience and work with High-dollar accounts, top suppliers, and some of the most recognized brands in America. Attractive place to further career for professionals in Finance, IT, Marketing and Advertising, Supply Chain, MBA's, eCommerce, Parts and Service. Palatial headquarters with many amenities like cafeteria, health club, auto center, bank, ATMs, cleaners, sundries shop, etc. Discounts on merchandise.

    Cons

    High turnover in leadership. Declining business outlooks. Little opportunity for visibility, development and advancement. Fearful and distrusting culture. Silo mentality. Reward good soldier, not open to new ideas or challenges from contributors. Benefits on the low side: No pension, no 401K company match, minimal incentive pay (growth targets are unrealistic for my business), expensive health care. Enterprise systems difficult and cumbersome. Duties very transactional. Difficult to keep positive attitude.

    Advice to ManagementAdvice

    Invest in your people, they are your greatest asset. Treat them well, recognize their achievement and passion.

    Doesn't Recommend
    Negative Outlook
  2.  

    Sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Hoffman Estates, IL
    Current Employee - Marketing in Hoffman Estates, IL

    I have been working at Sears

    Pros

    Salary, work life balance, cafeteria

    Cons

    working conditions, passive upper management, poor team dynamics

    Advice to ManagementAdvice

    This company won't grow if all we do is strive to comp LY.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Commission Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sears

    Pros

    Income Potential; Some Good Lines

    Cons

    Extremely High Employee Turnover; Lost Leads

    Advice to ManagementAdvice

    The Ship Will Sink

    Doesn't Recommend
    Negative Outlook
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  5.  

    Sears use to be an innovative company (once upon a time)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Operations Manager
    Former Employee - Store Operations Manager

    I worked at Sears

    Pros

    - Long Company history
    - Good worklife balance
    - Friendly co-workers

    Cons

    - Profits & mgmt politics more important than doing the right thing for company and employees
    - Constant shifting priorities leads to lots of waste in both time and resources
    - Pay increases, bonuses and other benefits (401k match, healthcare) poor or non-existent

    Advice to ManagementAdvice

    Get real---you are never going to transform Sears into Amazon or Ebay!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Always worried about being fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Pros

    easy work, flexible schedule ok

    Cons

    bad or no benefits at all

    Advice to ManagementAdvice

    coach employees not threaten them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Stuck in 1970s work culture. Cronyism and nepotism are rampant. Ineffective to nonexistent performance reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Hoffman Estates, IL
    Former Employee - Manager in Hoffman Estates, IL

    I worked at Sears full-time (more than a year)

    Pros

    Salaries at corporate office jobs are at par or slightly better than industry

    Cons

    - Ineffective to nonexistent performance reviews. They do have half yearly and yearly reviews, but only for show.
    - Rampant cronyism and nepotism at work : Despair created by shrinking revenues and layoffs have made matters worse.
    - Bureaucratic : You wold think a company going through transformation would be agile, value initiative, creativity, accountability and problem solving. Not this!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Easy place to work. Company measured every metric possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Central Assistant Store Manager in Pasadena, CA
    Former Employee - Brand Central Assistant Store Manager in Pasadena, CA

    I worked at Sears

    Pros

    Great history with this company. Iconic brands everyday.

    Cons

    Too focused on the things that don't make money

    Advice to ManagementAdvice

    Listen to some of your seasoned vets. They remember what it was like to make money

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great people, but no training, disconnected and aloof management with unrealistic expectation of employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Center Valley, PA
    Former Employee - Sales Associate in Center Valley, PA

    I worked at Sears part-time (less than a year)

    Pros

    Easy job that anyone can do

    Cons

    Employees under immense pressure to sell useless product protection agreements. Sales people are pressured to use technology that doesn't work. Local management has unrealistic expectations of employees. Very difficult to get sufficient hours or make the salary they insinuate upon hiring.

    Advice to ManagementAdvice

    Executives at Sears should actually spend time following or working the job of sales people in their stores. Paying employees by commission doesn't work in these stores unless the intention is to not pay employees, which i suspect is their intention.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Backroom Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Pros

    -Pretty flexible work schedule
    -Worked with some great co-workers
    -Decent amount of hours around the holidays
    -Good if you want a part-time job, especially if you are a high school or college student

    Cons

    -No raises, even if you give 110 percent and you are due for one
    -Hours are severely cut back after the holidays
    -Moral always seemed to be low among store employees, including management

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    Customer service

    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Pros

    It's a good store from the looks. Everything is in okay.

    Cons

    The service is pretty bad. Never clear on how the warranty is and sometimes sell damaged items when the sales associate says its brand new

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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