Sears

  www.searshc.com
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Sears Reviews

Updated August 19, 2014
Updated August 19, 2014
3,740 Reviews

2.4
3,740 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
624 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 87 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related (in 96 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 163 reviews)

More Highlights

1,113 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loss Prevention manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Manager  in  Fort Myers, FL
    Current Employee - Loss Prevention Manager in Fort Myers, FL

    Pros

    not age prejudice, eeo compliant

    Cons

    expectations for life revolve around work, generally part time employer with scheduling issues

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It was not that bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  San Antonio, TX
    Current Employee - Cashier in San Antonio, TX

    Pros

    Great working environment for starters

    Cons

    Not so much growth in terms of career opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Chaos and complacency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Financial Officer for A Business Unit  in  Hoffman Estates, IL
    Current Employee - Chief Financial Officer for A Business Unit in Hoffman Estates, IL

    Pros

    For outside hires, the comp packages are very good.
    The people are quite smart and ambitious for the most part
    Opportunity to make a difference if you're in the right place

    Cons

    The company is organized in individual business units and almost always think in silos
    Management is very smart and has a definite vision they're trying to implement - but nobody really is aware of what it is
    Depressing to work in a company that seems to gush apathy from everywhere
    Lots of old and obese people - feels like a government office

    Advice to ManagementAdvice

    Fire about 1000 people from the corporate offices - they won't be missed
    Eliminate mostly similar divisions by combining their efforts
    Reduce reporting and beaurocracy

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Commissioned Appliance Sales experiences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate  in  Metairie, LA
    Former Employee - Consultative Sales Associate in Metairie, LA

    Pros

    The training is endless, in a good way. Management can assist you, and mostly will. While your time is the company's time, you are responsible for your sales goals; a little diligence can make this the easiest "hard job" you could ever want.

    Cons

    What was an excellent training system has devolved into an endless repetition of the features and benefits cards any customer can read on the appliances. Managers are stretched to the breaking point because of budget restrictions (hours) and don't always have time for hands-on training. The two greatest keys to success are: learning from the "old pros"; and digging deeper into the information resources you have at hand.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Changing, but slowly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Austin, TX
    Current Employee - Manager in Austin, TX

    Pros

    Good job security and some potential for advancement, especially in early career level positions.

    Cons

    Lacking benefits due to financials. Suffering from outdated infrastructure, technologies, and policies. Mid-Level management has a reactive approach. Senior Management has a decent vision but is lacking in execution.

    Advice to ManagementAdvice

    Invest in employees starting with those on the front line. Revision of core company policies and business practices is also long overdue.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    A great place to work but........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate
    Former Employee - Consultative Sales Associate

    Pros

    Other employees are great to work with, some managers in the store are great others have NO CLUE what they are doing but want to tell you how to do your job. If you have a situation with family and need to adjust your schedule they are willing to work with you.

    Cons

    FAVORITISM in the store is outrageous, some employees get to do what ever they please. Others employees work their tale off for the company and get no recognition, no bump up in pay, and no way for advancement. Certain managers just want more and more from you without letting you have the pay for it. Example is doing what the area manager is suppose to do but when you ask to be his assistant is told no.

    Advice to ManagementAdvice

    If you are to have an employee that is willing to do what ever you need them to do then reward them for it. Don't let them have to leave to be able to make a steady paycheck to support their family. Protection agreements are not always were it is at. Employees are willing to do the work if they are properly rewarded for it.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Not what they used to be but still not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appliance Technician
    Current Employee - Appliance Technician

    Pros

    Sears is an ok place to work for. As an appliance repair technician we make a fairly competitive salary with other repair companies in the area. We also have access to tools, computers, vehicles, cell phones and other supplies all provided by the company. I do enjoy the freedom that my type of position has to offer without being watched over by management.

    Cons

    Still very dated about their ideas of how customers operate and think. Most of their customer base are older customers that have been loyal to Sears for years and years. They also focus too much on upselling extra features and products and on customer interaction surveys. They believe that by hounding the customers for answers as to how well they are doing, then they can pat themselves on the back for a job well done. Sears service technicians are expected to carry a fairly heavy work load, especially around holidays. Some of it is understandable, but being expected to complete 9-10 service calls in an 8 hour day is rough. We don't get to go home until we complete those calls, unless someone agrees to reschedule to another day.

    Advice to ManagementAdvice

    RAISES! Sears has not offered cost of living raises to their employees in 3 years! (Let alone raises for good work) Also offer more opportunities from advancement aside from being a tech manager. I have to applaud those guys for doing their job, because they get run into the ground by us technicians and upper management. While I'm on the subject, give the tech managers a break! They work hard and some make even less than us technicians do.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Saugus Cashier

    Current Employee - Cashier  in  Saugus, MA
    Current Employee - Cashier in Saugus, MA

    Pros

    Nice Cashier and Employee training

    Fine Co-Workers along with easy go atmosphere makes work manageable. Nothing is out of the ordinary for a basic cashier job.

    Cons

    Heavy Focus on getting people to sign up for sears cards.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Sears has good potential, but management is very negative, and procedures don't pertain to this part of the country.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Training is pretty good. Coworkers are decent. Store is mostly clean. We are usually given freedom to do our job the way we know best. Most of the managers are nice. Products are quality.

    Cons

    Numbers just don't tell the story. My store is a shrink focused store and I feel like I get dumped on a lot about things that are out of my control. We can only sell what the customers want. Pushing numbers won't change the market in this town. I have only been there 2 months but I can see a lot of problems, and management seems focused on paperwork more than reality. My personal supervisor is very negative, and highly critical even though I know I am doing a very good job. I spend a good part of my day just calming her down.

    Advice to ManagementAdvice

    To the very top management, allow more variation due to local conditions. For example the climate here is very hot we could sell tropical clothing better than snow gear. People in this town are poor and don't have credit or email, so why are we pushing those? Must be a way to address the culture here, since we can't change it. Push positivity, and see that ALL the employees contribute to sales in different ways. Back room crew gets no recognition and they work just as hard. And look at maintenance and cleaning. This store has terrible fire hazards and even Walmart cleans it's bathrooms more than once a day.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    lackluster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise and Customer Assistant  in  Concord, CA
    Former Employee - Merchandise and Customer Assistant in Concord, CA

    Pros

    was close to where i lived

    Cons

    almost no direction given, other employees lazy

    Advice to ManagementAdvice

    discipline your crew

    Recommends
    Neutral Outlook
    Approves of CEO

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