Sears Reviews

Updated August 2, 2015
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3.0
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Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
289 Ratings

Pros
  • Better than most retailers when it comes to work life balance (in 98 reviews)

  • Great people to work with on a daily basis (in 145 reviews)

Cons
  • Extremely poor work life balance (in 108 reviews)

  • I hate selling credit cards to customers (in 204 reviews)

More Pros and Cons

1,626 Employee Reviews

Sort: Popular Rating Date
  1. Honest

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Shop Your Way is a great idea. You can create great relationships with your coworkers. it feels like a real family in the store

    Cons

    Too many questions to ask customers. Practice on working with associates, they do not manage the company. So they may need guidance.

    Advice to Management

    The workers are not you. They can tell fake smiles. Also people should not work as many hours as they do and still struggle to pay bills.


  2. Helpful (7)

    Senior Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many good people within the company

    Cons

    The company is grasping for straws trying to survive financially. While they do nothing to improve the appearance of the Sears and Kmart stores they continue to make changes, downsizes, plant and store closures to increase their cash flow. They make job security look very favorable to newcomers but force long term dedicated team members out with their continuous restructuring.

    Advice to Management

    Do not leave current employment for a position with this company, it is not stable. They portray a very high bonus structure for management but there has been no substantial payout in over 16 years. Management benefit cost are outrageous but yet they pay benefit costs for hourly.


  3. Associates are like family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Associate in Lithonia, GA
    Current Employee - Asset Protection Associate in Lithonia, GA

    I have been working at Sears part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You will gain experience & friends. You can learn anything as long as you stay consistent. Pretty much all I can say.

    Cons

    You are expected to break your back for little to no pay and management takes things personal if you can't stick around and do what they need done

    Advice to Management

    Appreciate and fight for your top workers hours & pay raises.. And you won't loose as many good employees.


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  5. Hardlines Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Okmulgee, OK
    Former Employee - Assistant Store Manager in Okmulgee, OK

    I worked at Sears full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay was better than other similar positions

    Cons

    Micro-managing by upper management. Too much focus on metrics and not enough on true retail.

    Advice to Management

    Treat all your store employees better and the sales will improve.


  6. Decent pay if you have sales skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appliance Sales Associate in Abilene, TX
    Former Employee - Appliance Sales Associate in Abilene, TX

    I worked at Sears full-time (Less than a year)

    Pros

    I managed to make a decent amount of money selling appliances at Sears. In my 7 months with the company I made over $18,000, this was 100% commission. Gained some great experience.

    Cons

    Management could do a better job over all. Seemed to have a pretty high turnover rate. Management could offer more incentives to employees, especially those who are adding value to their bottom line.


  7. Sales Associate/Photographer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Photographer in Clearwater, FL
    Former Employee - Sales Associate/Photographer in Clearwater, FL

    I worked at Sears (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff was pleasant and very helpful. It was a lot of fun working there. Especially taking pictures for new customers and repeat customers.

    Cons

    Currently out of business and you could tell things were going downhill. They started putting negative pressure on their employees. I assume it was to stay afloat.


  8. It's a job and it has it days

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultative Sales Associate in Ogden, UT
    Current Employee - Consultative Sales Associate in Ogden, UT

    I have been working at Sears full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great commission pay if you make a sale, plenty of hours to work, other opportunities to make money,

    Cons

    work and life balance don't exist, always switching store managers, the company keeps switch commission pay structure, can't get the company on the same page to take care a single customer

    Advice to Management

    Get the company on the same page about issues, cause the new cultural belief isn't working and nobody want to own it


  9. manager

    Former Employee - Store Manager in Rio Rancho, NM
    Former Employee - Store Manager in Rio Rancho, NM

    I worked at Sears (More than 5 years)

    Pros

    decent for upward movement but like people to smooch thier butts

    Cons

    will blacklist you if you leave for any legitimate reason


  10. Helpful (4)

    Cashier/Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier Lead in Chicago Ridge, IL
    Former Employee - Cashier Lead in Chicago Ridge, IL

    I worked at Sears part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you need a lot of hours during the holiday season you will be able to work a lot. I was hired part-time but always worked close to full-time hours. The store is huge on pushing their credit card and if you are able to get a customer to apply, you will receive $2 for every sears card applicant and $4 for every sears master card applicant (regardless of approval) extra added to your paycheck.

    Cons

    Being a cashier or salesperson is cut throat! If you are a cashier your main goal is to get a customer to apply for a credit card. You need to be VERY pushy when it comes to the rewards card and credit cards and every transaction takes forever because you need to hit every part of their prompt. Management will look at your numbers and post them for everyone to see. Also, your hours will be reflected as well. No credit card applicants=no hours or possibly fired.This is the most "corporate acting" store I have ever worked at. All of the managers are like clueless robots and all you are to them is a number. Also, do not plan on getting a promotion of any kind, there was only 5 managers and 2 assistants in my store and they have all been at the company for years. And don't plan on getting any raise! I worked there for about 2 years, was the second highest in numbers for the credit and rewards cards and never received a raise even after requesting one. HR informed me that the Sears Co. was in a "freeze" for raises. Once holiday season is over plan on getting your hours cut in half.

    Advice to Management

    You wouldn't have to push credit and shop your way so much if the store was more modern and relatable to your customers.


  11. Inferior online presence and confused leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Hoffman, IL
    Former Intern - Intern in Hoffman, IL

    I worked at Sears as an intern (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Sears Holdings has great assets in terms of real estate and brand name for being around for more than 100 years and has many experienced employees. They have a great office space and good work culture.

    Cons

    The company does not seem to focus enough on their online presence and it can be seen from the Sears website which provided sub optimal shopping experience compared to competition. The firm seems to be working on many innovative projects but does not focus enough to improve basic shopping experience on the website. Most employees treat their job as a place to retire and relax and are towards the end of their career. The management needs a fresh influx of talent to improve the work environment and if needed has to lay off many of the older employees who tend to look at their job as a retirement option.



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