Sears Reviews

Updated September 18, 2014
Updated September 18, 2014
3,877 Reviews
2.4
3,877 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
705 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 87 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related (in 96 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 163 reviews)

More Highlights

1,139 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    My life a Sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer  in  Mobile, AL
    Current Employee - Trainer in Mobile, AL

    I have been working at Sears full-time for more than 3 years

    Pros

    Opportunities for advancement are great here. I was promoted 3 times in 2 years without a 4 year degree. This is best advantage of working at Sears. Granted a lot of people leave the business, but when they do, another position opens up for someone else to take the next step in their career.

    Cons

    Compensation was lacking. Was given a raise but it took the company 18 months to pay it in full. Also got a bonus that was not to be paid until over a year later. This bonus ending up being an outstanding $124. Great work Sears.

    Advice to ManagementAdvice

    Lead by Example and show your associates you actually care about them. Pay people and then expect high performance. Sears does not pay their employees what they are worth but expects high performance. Its hard for people to perform and hit sales goals when they are worried about their bills because their check did not come on time. Sears has go to do better by their front line associates.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Sears Call Center - Inbound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Specialist  in  Tempe, AZ
    Current Employee - Delivery Specialist in Tempe, AZ

    I have been working at Sears full-time for more than 3 years

    Pros

    Casual work environment and Great team environment, Continual training and updating (for no rise in pay), fun monthly activities and free food.

    Cons

    Low pay as well as a "do as I say and not as I do mentality" from the Upper Management. Last year the center worked hard at locating and getting rid of bedbugs from the call floor and now the bugs are back. Great call center starter job but expect to build your marketable experience and take it to a different company that truly cares for their employees. Sears call center's attrition rate is horrible.

    Advice to ManagementAdvice

    If the employees are supposed to be the biggest asset of the call center, then start by showing GENUINE care and appreciation towards them - False senses of accomplishment by the forms of bogus monthly achievement certificates will not keep good people. A REAL pat of the back and eye contact from upper management would be nicer than pieces of paper.

    Neutral Outlook
    Disapproves of CEO
  3.  

    actualy worked for k nart. A subsidy of sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hard Lines Merchandiser  in  Olathe, KS
    Former Employee - Hard Lines Merchandiser in Olathe, KS

    I worked at Sears part-time for more than a year

    Pros

    It is a fast placed workplace. The day flies by. You are given assignments, and do not have someone constantly looking over your sholders while you complete it.

    Cons

    Minimum wage only. Unless you excel, you will work no more then 32 hours a week.

    Advice to ManagementAdvice

    Give your outstanding employees more incentive to stay. Such as a posibility to recieve wage increases for outstanding employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Not enough payroll to do the expected job.

    Current Employee - Assistant Retail Store Manager
    Current Employee - Assistant Retail Store Manager

    I have been working at Sears for more than 10 years

    Pros

    Enjoy people that I work with. Pay is good, but no raises now with poor economy.

    Cons

    Have over 28 departments to manage. Slot of 10-12 hour days. Never feel like job is manageable.

    Advice to ManagementAdvice

    Need to invest in more people to do the job. Need more staff to do the job. Wearing out entire staff in store. Not enough payroll to do expected tasks. Staff always behind on some task. Not enough managers to run store. Can't run store all day and your departments too. Hard for work life balance.

  6.  

    okay place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sears  in  Jacksonville, NC
    Current Employee - Sears in Jacksonville, NC

    I have been working at Sears part-time for less than a year

    Pros

    credit commission, you get hours if you need them.

    Cons

    really have to push credit cards, they will cut hours if credit goal isnt met.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Losing its appeal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automotive Technician  in  Cranberry, PA
    Former Employee - Automotive Technician in Cranberry, PA

    I worked at Sears part-time for more than a year

    Pros

    Great opportunities to move up the ladder quickly; depending on location, commission-based jobs can pay well for little experience; OJT is thorough and management wants their employees to succeed and thrive in their position.

    Cons

    Constant changes to workplace rules; pay and commission levels continue to decrease; the company is losing stability; hours can vary greatly for part-time positions.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Not the worst place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Content Specialist  in  Hoffman Estates, IL
    Current Employee - Web Content Specialist in Hoffman Estates, IL

    I have been working at Sears full-time for less than a year

    Pros

    Flexible hours, Ability to work from home, generally easy tasks, management is easy to work with, facilities are top of the line, the people you work with are generally wonderful people.

    Cons

    Nothing ever works right, no one can ever make a simple decision, every rule about the way online is handled changes daily, lack of consistency, no training/career movement, no profit sharing.

    Advice to ManagementAdvice

    Take time to train employees properly. Upgrade ever system you have for buyers and the website.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    It was a good experience except I did not like being in a cubicle for 4 hours other than my 15 minute break.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Monaca, PA
    Former Employee - Anonymous in Monaca, PA

    I worked at Sears part-time for less than a year

    Pros

    The pay is a little higher, training is good

    Cons

    Doing your registers, putting jewelry in safe, paperwork and garbage at closing before lights go out.

    Advice to ManagementAdvice

    Leave lights on a little longer, come when paged by other staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    It had it's ups and downs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Flexible schedule and good people to work with

    Cons

    Working Sundays and not so good discount

    Advice to ManagementAdvice

    It's retail and make the store look modern

  11.  

    Easy Going, friendly staff look out for each other

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative  in  Columbus, OH
    Current Employee - Administrative in Columbus, OH

    I have been working at Sears as a contractor for less than a year

    Pros

    Good Group of coworkers here

    Cons

    lack of training, consider discussing promotions personal growth and compensation

    Advice to ManagementAdvice

    more training!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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