Sears Reviews

Updated October 29, 2014
Updated October 29, 2014
4,071 Reviews
2.5
4,071 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
799 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 97 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 139 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 105 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 194 reviews)

More Highlights

1,191 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Ok place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears full-time

    Pros

    Great culture, always wants to put members first

    Cons

    Lots of drama!! Also health insurance went up year after year. Pay is not as nice as some other retailers

    Advice to ManagementAdvice

    Pay those more that have the ambition to move forward.

  2.  

    Great job if you love to help customers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears

    Pros

    They will work with you on your schedule. If you have an appointment or are going to school they will fix your schedule so you can go.

    Cons

    Too much work and responsibility for so little pay.

  3.  

    Great for young people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Large Appliance Sales Associate in Atlantic City, NJ
    Former Employee - Large Appliance Sales Associate in Atlantic City, NJ

    I worked at Sears full-time (more than 3 years)

    Pros

    A lot of room for movement. Great for building experience for young people as a cashier.

    Cons

    No competitive wages, human resources are useless, and plenty room for abuse of power.

    Advice to ManagementAdvice

    need more positive reinforcement, allow raises, keep a close eye on rules not being broken.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Home Improvement process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kitchen and Bath Consultant in Chicago, IL
    Current Employee - Kitchen and Bath Consultant in Chicago, IL

    I have been working at Sears full-time (more than an year)

    Pros

    If you are looking to go to work for SHIP you can expect to get more training than you ever thought necessary to design a kitchen or bath. The people are great to work with. They have fun.

    Cons

    Sears needs to work at the production side of their home improvement business. Members are quoted 2-3 weeks for a counter top and in many cases they miss their dates by weeks. The first kitchen I sold was quoted to be done in 5-6 weeks. It was finished 15 weeks later. You have to watch your pay because the project coordinators will take money from the job to pay the installers. They add electrical charges and non price list cost and that takes money from the salesperson.

    Advice to ManagementAdvice

    Build a team not divisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Management under a lot of pressure which filters down to the workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL

    I have been working at Sears full-time (more than 5 years)

    Pros

    Scheduling is flexible.

    Cons

    A lot of pressure to sign customer for credit cards and Shop Your Way program. Sales associates have many parameters they have to meet. If they do not their hours can be cut or they can be terminated.

    Advice to ManagementAdvice

    Set realistic expectations for employees.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Weekends have been a challenge. Normally 2 MCA's to a floor for backup cashiering, cust service & floor recovery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MCA in Palm Desert, CA
    Current Employee - MCA in Palm Desert, CA

    I have been working at Sears part-time (less than an year)

    Pros

    My co-workers and management are great people to work along

    Cons

    They very much under staff and rarely call in a replacement for a callout.

    Advice to ManagementAdvice

    Make sure that you are not making one person is not always been forced to do it alone and become burned out and felt that they are unfairly treated in shift assignments due to the fact of being responsible and job performance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Sandusky, OH
    Current Employee - Sales Associate in Sandusky, OH

    I have been working at Sears full-time (more than 5 years)

    Pros

    work with schedule, have kids

    Cons

    no more rules, people get away with anything

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    ok place to work if you are a teenager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automotive Technician in Anchorage, AK
    Former Employee - Automotive Technician in Anchorage, AK

    I worked at Sears part-time (more than 3 years)

    Pros

    flexible hours, the manager at the moment was very understandable when you needed time off for school or personal life.

    Cons

    poor management, too many online training that does not really help you on the job. no benefits if you are a part time employee

    Doesn't Recommend
  10.  

    Eh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Jefferson Valley, NY
    Former Employee - Cashier in Jefferson Valley, NY

    I worked at Sears part-time (more than an year)

    Pros

    -Retail teaches you about how to deal with different kind of people, everyone should work in retail once.
    -Good comrade among workers.
    -flexible

    Cons

    -low pay
    -unreasonable exception to sell company credit cards (who really gets a sears credit card?)

    Advice to ManagementAdvice

    -- worked as a cashier so not much, overall it's okay job to have temporarily but I have sen people move up to management positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sears Auto Center
    Current Employee - Sears Auto Center

    I have been working at Sears full-time (more than 3 years)

    Pros

    coworkers great, no room for advance, little communication from top

    Cons

    upper management, fearful of termination of position

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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