Sears

  www.searshc.com
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Sears Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.5 3,587 reviews

20% Approve of the CEO

Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert

Edward S. Lampert

(553 ratings)

30% of employees recommend this company to a friend

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance(in 86 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people(in 123 reviews)


Cons
  • Work-Life balance; No consideration for anything employee related(in 96 reviews)

  • Corporate only cares about forcing Sears credit cards on all of the customers(in 162 reviews)

559 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Overall has treated me great with certain benefits. Pay has been better than any department I have worked in.

    Anonymous Employee (Current Employee)

    ProsGreat commission. Great people. Great benefits.

    ConsCompany focuses way too much on metrics. Seems like every month they are adding a new metric. When you don't have to worry about metrics and can just serve the customer, experiences are so much better. Hope this company can continue to be profitable and see how other companies operate in a profitable fashion. We shall see.

    Advice to Senior ManagementSTOP SO MANY DAMN METRICS.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    good opportunity for people just entering or reentering the workforce

    Consultative Sales Associate (Current Employee) Albany, NY

    ProsFlexible scheduling, extra hours when you want them, ability to make decent money, customers are great and very loyal

    ConsCommissions have been cut considerably, unreasonable demands for obtaining customer's private information, use of new technology that drastically decreases ability to provide a great experience for the shopper in a reasonable amount of time, lack of support from management, delivery loses tons of sales but it comes out of salesperson's check and there is no accountability for delivery's mistakes and mistreatment of customers

    Advice to Senior ManagementDelivery should be handled by Sears so there is more control, accountability and ability to make necessary changes and improvements in the whole delivery system. We are constantly losing lifelong customers due to delivery issues and the same issues keep reoccurring, nothing is ever done about it

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Overall a good place to work

    Technical Manager (Current Employee) Hoffman Estates, IL

    Prosrelaxed atmosphere, nice people to work with, employee discount, nice benefits, I have decent salary, not much work on the weekends and not many late nights

    ConsNot much training or hope of going beyond the day to day. Low morale and a sense of being in a declining industry. No 401K matching. Small bonuses.

    Advice to Senior ManagementReal training would be very helpful. When I started at SHC there was literally no training at all. I was thrown into my job and expected to go from desk to desk asking for help until I found someone that could tell me how to do the task at hand. Quality management would also be beneficial to the organization - especially when it comes to data and IT

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    OBU LIFE

    Marketing Manager (Current Employee) Hoffman Estates, IL

    ProsRoom for growth if you're willing to put in the work.

    ConsNone, its what you make it

    Advice to Senior ManagementHire passion and train talent. Stop hiring your friends and family. And holding back hard working professional for no real reasons.980510

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    average experience for sales.

    Kohls Seasonal Sales Employee (Former Employee) Rancho Cucamonga, CA

    ProsManangers are not too hard on you, they have normal expectations for you while you are working for them. The company is decent to work for.

    Conssliding schedule, you never know exactly what the next week will be like, you are moved around constantly whenever there is someone missing they expect you to be available.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    SHC has been an experience that has taught me a lot about politics in corporate America.

    Anonymous Employee (Current Employee)

    ProsAt Sears, the scheduling flexibility for the management team is a plus.

    ConsChallenges in working at SHC is the lack of leadership training for its management team. Continuous educations promotes growth and innovation.

    Advice to Senior ManagementFrontline management has a direct impact on our organization. Give them the autonomy to make strategic decisions to improve the member experience. As well as, pay managers based on education and experience.

    Yes, I would recommend this company to a friend

     

    Nice place to work

    Anonymous Employee (Former Employee)

    ProsFriendly employees and co workers

    ConsAntiquated equipment, benefits not the best.

    Advice to Senior Managementkeep up the good work.

    • Culture & Values
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    • Approves of CEO

     

    Just released

    Anonymous Employee (Former Employee)

    ProsThe People and the work environment

    ConsThe Direction of the company

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    sales project consultant

    Sale Associate (Former Employee) Cleveland, OH

    Proswork from you own car

    Consrejected 3 out of 10 calls

    Advice to Senior Managementa lot more product training and information.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good People, Bad Strategy

    User Experience (Current Employee) Chicago, IL

    ProsWork with some of the smartest people in the business

    ConsThere are so many different business units with different objectives. There is not a sense of unity. It is always a battle to get anything done.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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