Sears

www.searshc.com

Sears Reviews

Updated January 26, 2015
Updated January 26, 2015
4,443 Reviews
2.5
4,443 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sears Chairman of the Board, Chief Executive Officer Edward S. Lampert
Edward S. Lampert
965 Ratings

Review Highlights

Pros
  • Time flexibility for some positions, which allows to have a good work-life balance (in 98 reviews)

  • Despite how difficult it was to work at Sears I am glad I met such great people (in 145 reviews)


Cons
  • Zero thought given to work-life balance by management from a district level on up (in 108 reviews)

  • Recognition & hours based almost entirely on pushing high interest credit cards (in 204 reviews)

More Highlights

206 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Des Moines, IA
    Current Employee - Customer Service Associate in Des Moines, IA

    I have been working at Sears full-time (less than a year)

    Pros

    Very great place to work for, gave their employees the feeling of be part of the team.

    Cons

    Poor management, lack of being honest to employees

    Advice to ManagementAdvice

    Need to be honest to their employees

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Its nice if you can get along with everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier in Sears, FL
    Current Employee - Lead Cashier in Sears, FL

    I have been working at Sears full-time (more than a year)

    Pros

    Lots of fun days to be out on the floor with members, pay is good when you reach managment

    Cons

    Lots to remember and if you are friendly with all of managment it is hard to communicate

    Recommends
    Positive Outlook
  3.  

    Boring

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    You stand in one spot all day

    Cons

    Management isnt very helpful towards employees

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Hoffman Estates, IL
    Current Employee - Financial Analyst in Hoffman Estates, IL

    I have been working at Sears full-time (less than a year)

    Pros

    Sears is a very friendly environment to work in. Everyday on the job is another day to learn and excel within the company.

    Cons

    Sears is a great company to work for. The only con is that no contributions are made to a 401k by the employer given the current financial position of the company

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Great to work for, i love it

    Cons

    There are no cons, good company

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Overall, Sears has been great to me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultative Sales Manager
    Current Employee - Consultative Sales Manager

    I have been working at Sears

    Pros

    - Recognition from upper management
    - Often promote from within
    - Many opportunities to advance
    - Given the tools to go "above and beyond" for the customer
    - Great, trusted, quality brands like Craftsman and Kenmore
    - Friendly, comfortable working atmosphere
    - Flexible scheduling
    - Easy job

    Cons

    - Leadership is often poor, lacking motivation and traditional leadership qualities
    - Subsidiaries and franchises cause competition between stores
    - Bad service from delivery, warranty department, online, etc. are ruining Sears' reputation
    - Buildings, computer systems, registers, out-of-date and in immediate need of repair

    Advice to ManagementAdvice

    Myself and those I work with feel like we're on a sinking ship. I'm no CEO or executive level business person, but tough decisions need to be made to save this company and it'll take money, yes more money that I know we don't have. The infrastructure needs updating to compete with the sparkling Targets of the world (for instance in my store, the internet goes out every time it rains), our abysmal delivery companies need to have their contracts terminated, and proactive, creative leaders need to be appointed. Cutting corners for decades has resulted in a poorer customer experience, disgruntled associates who have had their benefits slashed, and the nation's oldest and most respected retailer getting lost in the history books.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    It's been interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jonesboro, AR
    Current Employee - Anonymous Employee in Jonesboro, AR

    I have been working at Sears full-time (more than a year)

    Pros

    Get Paid twice for working Holidays !!

    Cons

    Retail, work all the time with no raises....Nights, Weekends & Holidays

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Many broken promises, but all is well in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    Great co-workers, customers are great for the most part, good scheduling structure.

    Cons

    Terrible connection with upper management, difficult to get back shop repairs completed, terrible customer check in process.

    Advice to ManagementAdvice

    Work on connecting with "lower" employees for ideas and this company will make a great comeback.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Loved working for Sears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM
    Former Employee - ASM

    I worked at Sears

    Pros

    Flexible hours, pay was decent for myself coming in to the company with experience, lots of online training available, loved the hours (shorter at my store).

    Cons

    Pushing of credit apps all the time, SYW & service protection plans.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Great opportunity to get your foot in the door somewhere and make a good first impression for future employers.

    Current Employee - Sales Representative in Los Angeles, CA
    Current Employee - Sales Representative in Los Angeles, CA

    I have been working at Sears part-time (less than a year)

    Pros

    You get to work with friendly people who all care about the company and who care about the products and services that they are selling. Management cares about what you are doing.

    Cons

    The pay was not great.

    Recommends
    Neutral Outlook

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