Secure-24
3.3 of 5 31 reviews
www.secure-24.com Southfield, MI 150 to 499 Employees

Secure-24 Reviews

Updated Mar 25, 2014

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3.3 31 reviews

                             

75% Approve of the CEO

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Mike Jennings

(8 ratings)

59% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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4 people found this helpful  

A struggling company that may never grow out of its growing pains

Engineer (Former Employee)
Southfield, MI

I worked at Secure-24 full-time for more than 3 years

ProsBusy environment, you won't ever be bored.

Young and vibrant workforce, lots of eager faces

The company made significant capital investments on the infrastructure in the past, so it's a good opportunity to learn how a large hosting provider works

ConsUnreasonable work expectations, managers implement new shifts (for salaried workers) without consulting with them first. Despite an on call rotation, you will be expected to be available 24/7 and receive flak from your manager if you are not.

Complete disorganization with currently implemented customers. If you are working on a support team, expect to spend half your day hunting down people who have basic information like IP addresses to accomplish the simplest tasks. Any existing documentation is typically not maintained and out of date a week after it is created, a "knowledge infrastructure" is non-existent.

Company has shot its reputation in the foot with sloppy work and poorly set expectations with customers (sales will sell them a lie that can't/won't be delivered upon and you, as the engineer, will be left holding the bag in front of an angry client) and many of the "good deals" are searching for the exits, leaving only the worst, low profit customers. Any new deals are scraping the bottom of the barrel for companies who have not heard of S24's bad reputation yet. Deals are getting farther and farther outside of the scope that the infrastructure/engineers are able to support. Management responds by pushing the engineers harder instead of re-evaluating business strategy and infrastructure goals.

Employee development and growth is given lip service at best. When training is announced it's typically with a very limited budget and spots are first come, first serve, leaving many out in the cold. Environments are typically using 5-10 year old technology, so you will not be exposed to the latest in your daily tasks. Employees are kept in a "product box", if you are on the Linux team, expect to do only Linux and not offered any opportunity to collaborate with other teams & technologies, or even learn how "their side of the house works". I was once told by one of the senior architects that I should be learning anything I want to learn at home. While I do not expect my employer to be fully responsible for keeping me up to date, denying "on the job" training directly conflicts with what you will be told at company meetings, and hear touted to potential customers about development.

Abysmal management culture. Most managers were promoted from within and do not know anything about management. The ones that are "mentored" are even worse as there are a couple VPs who are absolutely toxic and spread their terrible management styles to those under them. Doesn't look like the VPs will be leaving any time soon, either.

All this without even mentioning the recent spat of layoffs and seemingly shaky financial ground the company sits upon. What was once a well managed company, fiscally and operationally, is now in the hands of a capital firm that seems more interested in re-sale than building a strong company. The owners who built it into the company it was are gone, along with all the money, which was not shared with anybody who helped them along the way. Expect to hear a lot of lip service to family, while experiencing one of the coldest corporate environments out there on a daily basis.

The scary thing is there are pockets of the company that do very well because they are shielded from the mess of the day to day operations. Workers in these areas can't understand why the others are so upset, because they think they have a pretty sweet deal. (I suspect these are the people writing the glowing reviews on this site) All this does is cause in-fighting and a lack of worker cohesion, leading to a quicker state of chaos. (as evidenced by a recent company meeting where engineers were engaged in a shouting match over how to handle 60-70 hour work weeks)

Advice to Senior ManagementManagement needs to be thoroughly culled and managers with "turnaround experience" brought in. Business strategy needs to be refocused around sectors that existing infrastructure can support well. If new sectors are desired, there needs to be a collaborative effort from sales all the way down to the engineers to build an infrastructure that can support the new, untried deals. Employees need to be treated like human adults, given domain over their own personal time, and allowed to provide more direction on operations.

If S24 doesn't recognize it is sinking and do something to turn itself around now, expect a major exodus of all the remaining talent, leaving an empty corporate shell where nobody actually knows anything about what is going on, but they sure do know how to "manage" it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

CSR

Customer Service Representative (Current Employee)
Southfield, MI

I have been working at Secure-24 full-time for less than a year

ProsLots of room for advancement. lots to learn, very challenging

Consno work life balance, unrealistic metrics

Advice to Senior Managementhire more people & train better

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

A Promising Company On The Decline

Anonymous Employee (Current Employee)
Southfield, MI

I have been working at Secure-24 full-time

Pros1. Ability to work on a variety of technology types.
2. Insurance, but that's sure to fall away.

Cons1. Massive layofffs recently due to the inevitable mismanagement of a capital company that seeks profit rather than managing what the owners (Volker and Mattias) worked so hard to build.
2. The owners have abandoned the company and the dream is gone.
3. Corporate culture has 100% replaced the unique culture that Matthias and Volker worked hard to achieve. We are all just numbers now.
4. Business prospects are dwindling as the Sales Team uses greed and ego to go after large badge customers that are harder to implement and support than what build the company (quality ITO and application hosting).

Advice to Senior ManagementFind a way to get Matthias and Volker back and get rid of the capital company or you're going to see a mass exodus of talent and a declining customer base.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

Misappropriated loyalty

Anonymous Employee (Current Employee)
Southfield, MI

I have been working at Secure-24

ProsThe company strives to maintain a personalized approach to its employees, and the benefits plan is easily the best I've had with any organization.

ConsThe company may strive to maintain its personalized approach, but struggles on how to do so in terms of a company that has since surpassed its start up status. Decisions on appointing its leaders are based on years with the company rather than really understanding someone's core leadership capabilities. In other words, promotion is more a function of seniority than ability, which is truly a shame for what could be a solid organization. Additionally, accountability is a key miss of Secure-24. Goals are set with no quantifiable plan on how to realistically achieve them, so high performers are left to measure their success against loosely and poorly defined standards. Our message to our clients centers around using technology to effectively manage their organizations and reallocate free time and resources to core business issues, but in this area, we're the psychiatrist with the dysfunctional family. The house with the great curb appeal, but internally is in shambles. It's a myopic business model that can result in great catastrophe if gone unaddressed.

Advice to Senior ManagementStep away from your day-to-day responsibilities and focus your time on the areas in which you excel - long term planning and business strategy. Find and appoint effective leaders that manage the more tactical areas of the business, foster talent, engage and retain your top performers and ensure that Secure-24 is the world class organization it strives to be. Stop fumbling your way through the growth process and find the people who have the talents to get things right the first time.

No, I would not recommend this company to a friend

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3 people found this helpful  

Good entry level engineering job

Linux Engineer (Current Employee)
Southfield, MI

I have been working at Secure-24

ProsNice cubicles and lots of free coffee. Generally fun people to work with. Hands on with allot of really exciting technology.

ConsPoor management skills, poor time tracking skills. No clear set of expectations which often leads to conflicts with personal time.

Advice to Senior ManagementStop running your medium sized company like a small business. Get in touch with your employees and treat your engineers like you treat your sales. You would have nothing to sell without your engineers.

No, I would not recommend this company to a friend

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6 people found this helpful  

Great place to learn a lot and not enjoy any of it.

Anonymous Employee (Former Employee)
Southfield, MI

I worked at Secure-24

ProsLots of opportunity to learn new technologies and skills, a youthful energetic atmosphere, and an endless supply of work to be done.

ConsThe pay leaves a lot to be desired (or at least it did when I was there). Additionally the culture has all but disappeared during the company's explosive growth. Employees are now just numbers and are being offered up to customers as sacrifice firings to make up for the lack of accountability and incompetencies by management. The sales team jokes about how the engineers will just keep putting up with the nonsense due to the lack of jobs in the Detroit area. It's really quite sad.

Advice to Senior ManagementThe company is merely a shell of what it once was. Stop hiring drones and chaining them to a desk, focus on the type of charisma and endless desire for knowledge that allowed the company to grow so explosively.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Secure-24 reviews and ratings — including employee satisfaction and approval rating for Secure-24 CEO Mike Jennings. All 6 reviews posted anonymously by Secure-24 employees.