Secure-24 Reviews

Updated January 20, 2015
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Mike Jennings
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9 Employee Reviews

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  1. Helpful (2)

    People are great processes suck could use revamping

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Secure-24

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    People are great they give you the help you need
    Benefits are awesome cant beat them

    Cons

    Processes inside the company suck they keep changing titles and moving people around so people have no idea who is who on a day to day basis. Communication between the teams suck which makes it impossible to get anything done. Project managers and client managers are the weakest link in the company, even sales will sell you stuff that is impossible to deliver.

    Advice to Management

    Keep your team informed on issues that greatly effect your team. Sure up the processes and make sure everyone is on the same page so processes dont get broken.


  2. Helpful (3)

    Lots of hours and project deadlines

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Secure-24 full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Free fruit and casual attire

    Cons

    no work life balance to be had

    Advice to Management

    no time off policies


  3. Helpful (7)

    A struggling company that may never grow out of its growing pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Southfield, MI
    Former Employee - Engineer in Southfield, MI

    I worked at Secure-24 full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Busy environment, you won't ever be bored.

    Young and vibrant workforce, lots of eager faces

    The company made significant capital investments on the infrastructure in the past, so it's a good opportunity to learn how a large hosting provider works

    Cons

    Unreasonable work expectations, managers implement new shifts (for salaried workers) without consulting with them first. Despite an on call rotation, you will be expected to be available 24/7 and receive flak from your manager if you are not.

    Complete disorganization with currently implemented customers. If you are working on a support team, expect to spend half your day hunting down people who have basic information like IP addresses to accomplish the simplest tasks. Any existing documentation is typically not maintained and out of date a week after it is created, a "knowledge infrastructure" is non-existent.

    Company has shot its reputation in the foot with sloppy work and poorly set expectations with customers (sales will sell them a lie that can't/won't be delivered upon and you, as the engineer, will be left holding the bag in front of an angry client) and many of the "good deals" are searching for the exits, leaving only the worst, low profit customers. Any new deals are scraping the bottom of the barrel for companies who have not heard of S24's bad reputation yet. Deals are getting farther and farther outside of the scope that the infrastructure/engineers are able to support. Management responds by pushing the engineers harder instead of re-evaluating business strategy and infrastructure goals.

    Employee development and growth is given lip service at best. When training is announced it's typically with a very limited budget and spots are first come, first serve, leaving many out in the cold. Environments are typically using 5-10 year old technology, so you will not be exposed to the latest in your daily tasks. Employees are kept in a "product box", if you are on the Linux team, expect to do only Linux and not offered any opportunity to collaborate with other teams & technologies, or even learn how "their side of the house works". I was once told by one of the senior architects that I should be learning anything I want to learn at home. While I do not expect my employer to be fully responsible for keeping me up to date, denying "on the job" training directly conflicts with what you will be told at company meetings, and hear touted to potential customers about development.

    Abysmal management culture. Most managers were promoted from within and do not know anything about management. The ones that are "mentored" are even worse as there are a couple VPs who are absolutely toxic and spread their terrible management styles to those under them. Doesn't look like the VPs will be leaving any time soon, either.

    All this without even mentioning the recent spat of layoffs and seemingly shaky financial ground the company sits upon. What was once a well managed company, fiscally and operationally, is now in the hands of a capital firm that seems more interested in re-sale than building a strong company. The owners who built it into the company it was are gone, along with all the money, which was not shared with anybody who helped them along the way. Expect to hear a lot of lip service to family, while experiencing one of the coldest corporate environments out there on a daily basis.

    The scary thing is there are pockets of the company that do very well because they are shielded from the mess of the day to day operations. Workers in these areas can't understand why the others are so upset, because they think they have a pretty sweet deal. (I suspect these are the people writing the glowing reviews on this site) All this does is cause in-fighting and a lack of worker cohesion, leading to a quicker state of chaos. (as evidenced by a recent company meeting where engineers were engaged in a shouting match over how to handle 60-70 hour work weeks)

    Advice to Management

    Management needs to be thoroughly culled and managers with "turnaround experience" brought in. Business strategy needs to be refocused around sectors that existing infrastructure can support well. If new sectors are desired, there needs to be a collaborative effort from sales all the way down to the engineers to build an infrastructure that can support the new, untried deals. Employees need to be treated like human adults, given domain over their own personal time, and allowed to provide more direction on operations.

    If S24 doesn't recognize it is sinking and do something to turn itself around now, expect a major exodus of all the remaining talent, leaving an empty corporate shell where nobody actually knows anything about what is going on, but they sure do know how to "manage" it.


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  5. Helpful (5)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Southfield, MI
    Current Employee - Customer Service Representative in Southfield, MI

    I have been working at Secure-24 full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of room for advancement. lots to learn, very challenging

    Cons

    no work life balance, unrealistic metrics

    Advice to Management

    hire more people & train better


  6. Helpful (1)

    Tread Lightly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter
    Current Employee - Recruiter

    I have been working at Secure-24 full-time (More than 3 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    When things were good, they were really good! The people are (mostly) great and several technologies at hand.

    Cons

    Things have changed drastically, which is expected over time, but S24 was heavy on maintaining the work/life balance and neighborly atmosphere. Those things have both depleted. Not to mention the salaries are comprised of numbers randomly thrown about, 2 people in the same role may make 2 very different salaries. Management has become questionable and the loyalty has been thrown out the window.

    Advice to Management

    Remember the principles that S-24 was built upon and try not to let that slip away any further than it already has.


  7. Helpful (6)

    A Promising Company On The Decline

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI

    I have been working at Secure-24 full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    1. Ability to work on a variety of technology types.
    2. Insurance, but that's sure to fall away.

    Cons

    1. Massive layofffs recently due to the inevitable mismanagement of a capital company that seeks profit rather than managing what the owners (Volker and Mattias) worked so hard to build.
    2. The owners have abandoned the company and the dream is gone.
    3. Corporate culture has 100% replaced the unique culture that Matthias and Volker worked hard to achieve. We are all just numbers now.
    4. Business prospects are dwindling as the Sales Team uses greed and ego to go after large badge customers that are harder to implement and support than what build the company (quality ITO and application hosting).

    Advice to Management

    Find a way to get Matthias and Volker back and get rid of the capital company or you're going to see a mass exodus of talent and a declining customer base.


  8. Helpful (5)

    Misappropriated loyalty

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI

    I have been working at Secure-24

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    The company strives to maintain a personalized approach to its employees, and the benefits plan is easily the best I've had with any organization.

    Cons

    The company may strive to maintain its personalized approach, but struggles on how to do so in terms of a company that has since surpassed its start up status. Decisions on appointing its leaders are based on years with the company rather than really understanding someone's core leadership capabilities. In other words, promotion is more a function of seniority than ability, which is truly a shame for what could be a solid organization. Additionally, accountability is a key miss of Secure-24. Goals are set with no quantifiable plan on how to realistically achieve them, so high performers are left to measure their success against loosely and poorly defined standards. Our message to our clients centers around using technology to effectively manage their organizations and reallocate free time and resources to core business issues, but in this area, we're the psychiatrist with the dysfunctional family. The house with the great curb appeal, but internally is in shambles. It's a myopic business model that can result in great catastrophe if gone unaddressed.

    Advice to Management

    Step away from your day-to-day responsibilities and focus your time on the areas in which you excel - long term planning and business strategy. Find and appoint effective leaders that manage the more tactical areas of the business, foster talent, engage and retain your top performers and ensure that Secure-24 is the world class organization it strives to be. Stop fumbling your way through the growth process and find the people who have the talents to get things right the first time.


  9. Helpful (4)

    Good entry level engineering job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Engineer in Southfield, MI
    Current Employee - Linux Engineer in Southfield, MI

    I have been working at Secure-24

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nice cubicles and lots of free coffee. Generally fun people to work with. Hands on with allot of really exciting technology.

    Cons

    Poor management skills, poor time tracking skills. No clear set of expectations which often leads to conflicts with personal time.

    Advice to Management

    Stop running your medium sized company like a small business. Get in touch with your employees and treat your engineers like you treat your sales. You would have nothing to sell without your engineers.


  10. Helpful (7)

    Great place to learn a lot and not enjoy any of it.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI

    I worked at Secure-24

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Lots of opportunity to learn new technologies and skills, a youthful energetic atmosphere, and an endless supply of work to be done.

    Cons

    The pay leaves a lot to be desired (or at least it did when I was there). Additionally the culture has all but disappeared during the company's explosive growth. Employees are now just numbers and are being offered up to customers as sacrifice firings to make up for the lack of accountability and incompetencies by management. The sales team jokes about how the engineers will just keep putting up with the nonsense due to the lack of jobs in the Detroit area. It's really quite sad.

    Advice to Management

    The company is merely a shell of what it once was. Stop hiring drones and chaining them to a desk, focus on the type of charisma and endless desire for knowledge that allowed the company to grow so explosively.



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