Select Portfolio Servicing

www.spservicing.com
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Select Portfolio Servicing Reviews

Updated June 25, 2015
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Tim O'Brien
10 Ratings

18 Employee Reviews

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  1. Helpful (1)

    Investor Reporting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Select Portfolio Servicing full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Somewhat flexible schedule. Easy work. If you put your head down and do your work people will leave you alone.

    Cons

    Most managers in Investor Reporting are a joke. Most are lazy push their work off onto others and take little responsibility. SPS has a terrible corporate culture. Most people act as if they are more intelligent than everyone else. Many times I've listen to others say as much. I have also overheard the executives making fun of other employees on many occasions. Sometimes it is true but this attitude comes from the top and filters all the way to the bottom. So there are many people working there that do terrible work yet make fun of others are if they are the better employee. Worst corporate culture I've ever experienced. Too much finger pointing and little collaboration.


  2. Loan Resolution Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good pay, central location, fun employees

    Cons

    Outsourcing all functions, tenure means nothing, manage in fear instead of motivation, cut all bonuses and overtime. Expensive benefits that aren't very good

    Advice to Management

    Care about your employees in America and NOT India


  3. Loan Resolution Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Resolution Processor in Salt Lake City, UT
    Current Employee - Loan Resolution Processor in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Coworkers are great, there are fun people to work with at your same level.

    Cons

    Management suck.
    The CEO, VPs and directors are condescending and treat all the staff like worthless slaves.
    We used to get bonuses but they changed the bonus structure this year so it's impossible for anyone to bonus. One of my teammates actually worked her butt off and reached the goal so they put her on "special projects" for the entire next month so that her production tanked and she couldn't bonus anymore.
    Management plays favorites and bases your year-end raise off that. I had the highest production rate on my team every single month last year and only got a 1.5% raise. My teammate got a 3% raise and had a lower year-end rating.
    The supervisors are all having affairs with each other. It's disgusting. HR knows but doesn't care.
    Directors yell at the staff and treat them like crap.
    The CEO Tim O'Brien talks down to the entire staff population at company meetings and acts like he's doing everyone a favor by giving any raise or bonus at all, even though the raises and bonus are basically pocket change.
    Promotions are all for external candidates, unless you sleep with management or kiss up to them for years.

    Advice to Management

    Tim O'Brien (CEO) needs to appreciate all the staff who work for his company. He has no clue how to do the work the staff does yet he acts like he's better than everyone and doesn't reward the hard workers.


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  5. Helpful (1)

    Select Portfolio Servicing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Pays better than a lot of call centers

    Cons

    Mental sweat shop. Manager is condescending and without much knowledge. It's high school part II. If you take problems to HR beware of a backlash. Employees (unless favored) are treated like their thieves or criminals. Supervisors come down the isles every two seconds to make sure you're sweating blood and tears; otherwise they'll harass you. When you actually approach a supervisor or coach, 90% of the time they're rude and don't have the correct information. The Utah Labor Commission should pay a visit soon!

    Advice to Management

    Learn how unhappiness and mistreatment degrades your employees, their work and in turn your company. Unhappy employees=unhappy customers=unsuccessful business in the long term. Hire supervisors and coaches with actual people skill and make sure they know what they're doing; because a lot of them are just there to hang out, flirt and sleep their way to the top.


  6. Helpful (2)

    Select Portfolio Servicing - Thumbs down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Select Portfolio Servicing

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The work itself was interesting and enjoyable.

    Cons

    The management mentality is that you are not an asset or value to the company. It is like working in a sweat shop. There is little to o communication between management and staff. No training what so ever. The management staff will treat you like you are beneath them. There is no team environment. Management makes a point to look for errors and will flat out ignore any items you bring to their attention as an issue, for review or to offer input for improvement.

    Advice to Management

    Quit treating your employees like dirt. Learn to give compliments and find value in people. Show some appreciation. Stop holding people back from advancement because you have a department need and would rather not have to hire a replacement.


  7. Helpful (2)

    Favoritism to the max. No room to grow and explore in any other positions unless you are part of the click.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Servicing Representative III in Salt Lake City, UT
    Former Employee - Loan Servicing Representative III in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay. Nothing too good to say about this place.

    Cons

    Was employed for almost 3 years and decided to look for a place that would actually appreciate me as an employee. This company has been the worst in my career. I've never felt more degraded by management anywhere else from day one. It's almost like you are a bad person for being on the phones as a rep they all look down at you. Managers and supervisors all at the same level. There is no culture that stands behind you and compensates you for your abilities or accomplishments. They rather hire from outside and train new people than promote the people that have been there for years. The only way to go up and move within is if you have friends that are managers or supervisors or they really like you. If not there is no way you would go anywhere else. If you are on the phones you are not allowed any personal emergencies unless you get hit with occurrences each one stays on you for 9 months at a time and if they exceed 7 you get warnings that escalate to termination of employment. When you do return you get dirty looks and take everything personal. There is no exceptions again unless you have a friend up above. Where supervisors and managers come and go as they please and leave the office several times during the day. Everything is micromanaged even breaks and lunches if you go over a minute you appear on a red board and everyone can see your name. Also if you need to go to the bathroom or have something personal going on and you sing out unscheduled time they will even come looking for you to get back on the phones. Like I said before while managers and supervisors walk around texting and talking on their personal cell phone. Oh and you can't have your cell phone out where it can be seen at your desk or you get put on the bad list. There is no being fair in that place. I'm glad I'm out of there like so many people call that place is a sweat shop. Unless you get hired in other departments don't go into Loss Mitigation, it's a monster inside a monster.

    Advice to Management

    Open your eyes and see the people with true talent and education. Stop promoting managers and supervisors with a high school diploma or ged these people don't have the right mind set to manage others especially if they are superior to them.


  8. Helpful (4)

    Company built around poor morals, degrading upper management and poor operation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of Management in Salt Lake City, UT
    Former Employee - Member of Management in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    At this time there are no pros regarding sps or their operation as a company. In years past this wasn't the case. Operation in the last two years has changed that. A direct result from the most recent vice president over late stage collections.

    Cons

    Upper management doesn't analyze situations prior to making rash decisions that affect the entire department including management and associates and decrease morale. Communication is poor with no explanation as to why a new requirement or task has been put in place also directives are rarely communicated until after there is an issue. The expectation is that work is a priority over family or personal obligations. The workload is almost impossible and everything is considered a number one priority. Recognition or compensation is almost non existant if you are in a lower management role. An incompetent peer in management will be required to complete a much lighter work load as there is no expectation for their development, which in turn will require competent and valuable assets to be overworked and not compensated for it. If you climb the corporate ladder the expectation is that you will lose the potential to earn as much incentive as your subordinates. Some associates will double the amount of annual income as their supervisor. The climate is one that you fear coming to work that you will be in trouble and receive disciplinary action which will again disqualify you from monthly incentives. Less valuable associates are protected by human resources even when they are unable to perform their basic job functions. Processes have been outsourced to India which has in turn duplicated the amount of work needed to complete basic processes due to their lack of understanding and training. The timeliness have increased due to the outsourcing and hiring of incompetent employees. You should feel comfortable approaching anyone in a higher position than you, and this is not the case with SPS. The atmosphere that has been created in the department since recent promotions is uncomfortable and unsettling.

    Advice to Management

    When you say there is an open door policy you should mean it. If you treat valuable employees as if they have worth they will work harder for you. Snide looks or comments towards subordinates decreases morale. If an issue is brought to your attention it should be your responsibility to address and fix it not the responsibility of your subordinates.


  9. Helpful (1)

    Not that great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Younger group of people
    Decent Pay

    Cons

    Management is pretty bad! Right up to the Chiefs.

    Morale is really really bad because of that.

    Recent mass exodus of employees.

    Outsourced functions that are not working.


  10. Helpful (1)

    Good boys club

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Select Portfolio Servicing full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work schedule and close to public transportation.

    Cons

    -Servers crash often
    -Promotions only for friends of current management
    -Unfriendly coworkers are the norm
    -Best compensation is for call center employees
    -Ideas and innovation is frowned on and ignored.

    Advice to Management

    Dump all management and change entire culture.


  11. If you love being micromanaged to the core this is the job for you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Mitigation in Salt Lake City, UT
    Current Employee - Loss Mitigation in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Not a bad starting salary for the type of job

    Cons

    Everything one days is closely monitored. For people who don't mind having all the do and say constantly monitored you may find this job great. What drove me nuts was having everything watched super closely. I couldn't even use the restroom without my name appearing on a monitor for all to see if I really needed to go and it wasn't my official break time.

    Advice to Management

    Get rid of grumpy leadership



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