Select Portfolio Servicing

  www.spservicing.com
  www.spservicing.com
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Select Portfolio Servicing Reviews

Updated September 4, 2014
Updated September 4, 2014
33 Reviews
2.1
33 Reviews
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Tim O'Brien
20 Ratings

10 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Not that great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Select Portfolio Servicing full-time for more than a year

    Pros

    Younger group of people
    Decent Pay

    Cons

    Management is pretty bad! Right up to the Chiefs.

    Morale is really really bad because of that.

    Recent mass exodus of employees.

    Outsourced functions that are not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Select Portfolio Servicing full-time for more than 3 years

    Pros

    Flexible work schedule and close to public transportation.

    Cons

    -Servers crash often
    -Promotions only for friends of current management
    -Unfriendly coworkers are the norm
    -Best compensation is for call center employees
    -Ideas and innovation is frowned on and ignored.

    Advice to ManagementAdvice

    Dump all management and change entire culture.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    If you love being micromanaged to the core this is the job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation  in  Salt Lake City, UT
    Current Employee - Loss Mitigation in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time for less than a year

    Pros

    Not a bad starting salary for the type of job

    Cons

    Everything one days is closely monitored. For people who don't mind having all the do and say constantly monitored you may find this job great. What drove me nuts was having everything watched super closely. I couldn't even use the restroom without my name appearing on a monitor for all to see if I really needed to go and it wasn't my official break time.

    Advice to ManagementAdvice

    Get rid of grumpy leadership

    Doesn't Recommend
    Approves of CEO
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  5.  

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Doc Control  in  Salt Lake City, UT
    Former Employee - Doc Control in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time for less than a year

    Pros

    Pay, location, commute, security, close to state street

    Cons

    Work and life balance, policies, work environment, stressful, horrible training on the job, parking, cleanliness, smell

    Advice to ManagementAdvice

    Quit overworking your employees, show more appreciation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Unorganized sweat shop....don't go there !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Select Portfolio Servicing full-time for less than a year

    Pros

    Pay was decent with an onsite, unstaffed exercise facility.

    Cons

    Incentives are difficult to obtain, no
    Attendance policy does not allow more than 2 people to take time off per department per day and is designed to keep you with occurrences.
    Medical benefits not that good ...high deductible plan is your only option.
    Supervisors are treated as high level reps..... with no authority or empowerment

    Advice to ManagementAdvice

    Stop making idle promises

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Unprofessional High School Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation  in  Salt Lake City, UT
    Former Employee - Loss Mitigation in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time for less than a year

    Pros

    Pay is decent compared to their competitors (other call canters) and it is very easy to get hired.

    Cons

    Building is very run down and in a scary area. The work environment is hostile due to employees with seniority essentially hazing new employees. A lot of high school drama, and employees being very open about sleeping with each other and trading sexual favors for promotions.

    Advice to ManagementAdvice

    Be a little bit more selective of who you hire and get a new building.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    A Culture of Poor Morale and Paranoia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation MHA Single Point of Contact  in  Salt Lake City, UT
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time for more than a year

    Pros

    The initial training is both comprehensive and well-presented. I was very impressed with the trainers and the "Coaching and Development" phase of the entry process. The "culture" seemed to be one that valued the individual employees and fostered a spirit of individual growth and teamwork. The incentives are excellent, but make sure that you have the ability to put your sense of commitment to the customer on the background in exchange for making a quick buck.

    Cons

    "Compliance" is a real catchphrase at SPS... but I found out that means obsessively overstating and/or over exaggerating regulations, to the point of being counterproductive and forcing employees to devote a great deal of time and attention to "covering ones own derriere" and being prepared with enough ammunition to constantly prove ones innocence in the face of supervisors and managers who do little to examine the reality of the situation. And that situation is a mess of unrealistic expectations of employees and a faulty reporting system. I have never before experienced a constant stream of patronization and belittlement at any other job before. Get used to being put down and degraded and /or humiliated if you plan on working here.

    Advice to ManagementAdvice

    Spend time investing in the morale of your employees. Cash incentives alone are not enough to foster a spirit of positivity and a desire to really drive maximum performance in your staff. FOCUS on the positive aspects of your employees, and those will grow. Forcing employees to be on the constant defensive = failure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    All about who you friend to move up in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Select Portfolio Servicing full-time for more than 5 years

    Pros

    The servicing itself as a company has high expectations and provide options for mortgagers

    Cons

    Regardless of how well you do if you don't kiss up you don't move up

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Mortgage servicing company, "all center " type culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Select Portfolio Servicing

    Pros

    Lots of opportunities to improve processes

    Cons

    no work/life balance, benefits are horrid. lack of leadership. whole culture focuses on delivering products at unrealistic timelines and cutting corners to achieve it. Culture frowns on anyone who suggests taking the time to do it right or redo to be right.
    Also, needs to modernize.

    Advice to ManagementAdvice

    change the culture. invest in happy employees. Ignore "squeaky wheels" and listen to your skilled people with an enterprise mindset before they leave.

    Doesn't Recommend
    Negative Outlook
  11.  

    Goodbye SPS, Hello Fairbanks Capital.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Helpdesk II  in  Jacksonville, FL
    Former Employee - Helpdesk II in Jacksonville, FL

    I worked at Select Portfolio Servicing

    Pros

    You have a fairly laidback atmosphere at least from where I worked in the Information Technology field. Upper level management doesn't micromanage you, it's your colleagues who want to be in upper level management you have to worry about. If you're in good with the right Supervisor, Manager, Director or SVP, even if they're not above you, you're set.

    Cons

    From what I understand of the business unit, they are still good ol' Fairbanks Capital. Time and time again they still bend the FTC/FCC rules and regulations. It's only a matter of time until people speak up and they're slammed with another $40,000,000 fine.

    Advice to ManagementAdvice

    Take a giant step back and realize that the people you are asking to work 80+ hour weeks are people. They have a word for dying from being overworked in Japan. Wouldn't it be great if that word had an English equivalent?

    Doesn't Recommend
    Disapproves of CEO

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