Select Portfolio Servicing

www.spservicing.com
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Select Portfolio Servicing Reviews

Updated January 26, 2015
Updated January 26, 2015
14 Reviews
1.0
14 Reviews
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Tim O'Brien
14 Ratings

14 Employee Reviews Back to all Reviews

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  1.  

    Select Portfolio Servicing - Thumbs down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Select Portfolio Servicing

    Pros

    The work itself was interesting and enjoyable.

    Cons

    The management mentality is that you are not an asset or value to the company. It is like working in a sweat shop. There is little to o communication between management and staff. No training what so ever. The management staff will treat you like you are beneath them. There is no team environment. Management makes a point to look for errors and will flat out ignore any items you bring to their attention as an issue, for review or to offer input for improvement.

    Advice to ManagementAdvice

    Quit treating your employees like dirt. Learn to give compliments and find value in people. Show some appreciation. Stop holding people back from advancement because you have a department need and would rather not have to hire a replacement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Favoritism to the max. No room to grow and explore in any other positions unless you are part of the click.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Servicing Representative III in Salt Lake City, UT
    Former Employee - Loan Servicing Representative III in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (more than 3 years)

    Pros

    Good pay. Nothing too good to say about this place.

    Cons

    Was employed for almost 3 years and decided to look for a place that would actually appreciate me as an employee. This company has been the worst in my career. I've never felt more degraded by management anywhere else from day one. It's almost like you are a bad person for being on the phones as a rep they all look down at you. Managers and supervisors all at the same level. There is no culture that stands behind you and compensates you for your abilities or accomplishments. They rather hire from outside and train new people than promote the people that have been there for years. The only way to go up and move within is if you have friends that are managers or supervisors or they really like you. If not there is no way you would go anywhere else. If you are on the phones you are not allowed any personal emergencies unless you get hit with occurrences each one stays on you for 9 months at a time and if they exceed 7 you get warnings that escalate to termination of employment. When you do return you get dirty looks and take everything personal. There is no exceptions again unless you have a friend up above. Where supervisors and managers come and go as they please and leave the office several times during the day. Everything is micromanaged even breaks and lunches if you go over a minute you appear on a red board and everyone can see your name. Also if you need to go to the bathroom or have something personal going on and you sing out unscheduled time they will even come looking for you to get back on the phones. Like I said before while managers and supervisors walk around texting and talking on their personal cell phone. Oh and you can't have your cell phone out where it can be seen at your desk or you get put on the bad list. There is no being fair in that place. I'm glad I'm out of there like so many people call that place is a sweat shop. Unless you get hired in other departments don't go into Loss Mitigation, it's a monster inside a monster.

    Advice to ManagementAdvice

    Open your eyes and see the people with true talent and education. Stop promoting managers and supervisors with a high school diploma or ged these people don't have the right mind set to manage others especially if they are superior to them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Company built around poor morals, degrading upper management and poor operation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Management in Salt Lake City, UT
    Former Employee - Member of Management in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (more than a year)

    Pros

    At this time there are no pros regarding sps or their operation as a company. In years past this wasn't the case. Operation in the last two years has changed that. A direct result from the most recent vice president over late stage collections.

    Cons

    Upper management doesn't analyze situations prior to making rash decisions that affect the entire department including management and associates and decrease morale. Communication is poor with no explanation as to why a new requirement or task has been put in place also directives are rarely communicated until after there is an issue. The expectation is that work is a priority over family or personal obligations. The workload is almost impossible and everything is considered a number one priority. Recognition or compensation is almost non existant if you are in a lower management role. An incompetent peer in management will be required to complete a much lighter work load as there is no expectation for their development, which in turn will require competent and valuable assets to be overworked and not compensated for it. If you climb the corporate ladder the expectation is that you will lose the potential to earn as much incentive as your subordinates. Some associates will double the amount of annual income as their supervisor. The climate is one that you fear coming to work that you will be in trouble and receive disciplinary action which will again disqualify you from monthly incentives. Less valuable associates are protected by human resources even when they are unable to perform their basic job functions. Processes have been outsourced to India which has in turn duplicated the amount of work needed to complete basic processes due to their lack of understanding and training. The timeliness have increased due to the outsourcing and hiring of incompetent employees. You should feel comfortable approaching anyone in a higher position than you, and this is not the case with SPS. The atmosphere that has been created in the department since recent promotions is uncomfortable and unsettling.

    Advice to ManagementAdvice

    When you say there is an open door policy you should mean it. If you treat valuable employees as if they have worth they will work harder for you. Snide looks or comments towards subordinates decreases morale. If an issue is brought to your attention it should be your responsibility to address and fix it not the responsibility of your subordinates.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Not that great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Select Portfolio Servicing full-time (more than a year)

    Pros

    Younger group of people
    Decent Pay

    Cons

    Management is pretty bad! Right up to the Chiefs.

    Morale is really really bad because of that.

    Recent mass exodus of employees.

    Outsourced functions that are not working.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Select Portfolio Servicing full-time (more than 3 years)

    Pros

    Flexible work schedule and close to public transportation.

    Cons

    -Servers crash often
    -Promotions only for friends of current management
    -Unfriendly coworkers are the norm
    -Best compensation is for call center employees
    -Ideas and innovation is frowned on and ignored.

    Advice to ManagementAdvice

    Dump all management and change entire culture.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    If you love being micromanaged to the core this is the job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation in Salt Lake City, UT
    Current Employee - Loss Mitigation in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (less than a year)

    Pros

    Not a bad starting salary for the type of job

    Cons

    Everything one days is closely monitored. For people who don't mind having all the do and say constantly monitored you may find this job great. What drove me nuts was having everything watched super closely. I couldn't even use the restroom without my name appearing on a monitor for all to see if I really needed to go and it wasn't my official break time.

    Advice to ManagementAdvice

    Get rid of grumpy leadership

    Doesn't Recommend
    Approves of CEO
  8.  

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Doc Control in Salt Lake City, UT
    Former Employee - Doc Control in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (less than a year)

    Pros

    Pay, location, commute, security, close to state street

    Cons

    Work and life balance, policies, work environment, stressful, horrible training on the job, parking, cleanliness, smell

    Advice to ManagementAdvice

    Quit overworking your employees, show more appreciation

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Unorganized sweat shop....don't go there !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Select Portfolio Servicing full-time (less than a year)

    Pros

    Pay was decent with an onsite, unstaffed exercise facility.

    Cons

    Incentives are difficult to obtain, no
    Attendance policy does not allow more than 2 people to take time off per department per day and is designed to keep you with occurrences.
    Medical benefits not that good ...high deductible plan is your only option.
    Supervisors are treated as high level reps..... with no authority or empowerment

    Advice to ManagementAdvice

    Stop making idle promises

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Unprofessional High School Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation in Salt Lake City, UT
    Former Employee - Loss Mitigation in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (less than a year)

    Pros

    Pay is decent compared to their competitors (other call canters) and it is very easy to get hired.

    Cons

    Building is very run down and in a scary area. The work environment is hostile due to employees with seniority essentially hazing new employees. A lot of high school drama, and employees being very open about sleeping with each other and trading sexual favors for promotions.

    Advice to ManagementAdvice

    Be a little bit more selective of who you hire and get a new building.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    A Culture of Poor Morale and Paranoia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (more than a year)

    Pros

    The initial training is both comprehensive and well-presented. I was very impressed with the trainers and the "Coaching and Development" phase of the entry process. The "culture" seemed to be one that valued the individual employees and fostered a spirit of individual growth and teamwork. The incentives are excellent, but make sure that you have the ability to put your sense of commitment to the customer on the background in exchange for making a quick buck.

    Cons

    "Compliance" is a real catchphrase at SPS... but I found out that means obsessively overstating and/or over exaggerating regulations, to the point of being counterproductive and forcing employees to devote a great deal of time and attention to "covering ones own derriere" and being prepared with enough ammunition to constantly prove ones innocence in the face of supervisors and managers who do little to examine the reality of the situation. And that situation is a mess of unrealistic expectations of employees and a faulty reporting system. I have never before experienced a constant stream of patronization and belittlement at any other job before. Get used to being put down and degraded and /or humiliated if you plan on working here.

    Advice to ManagementAdvice

    Spend time investing in the morale of your employees. Cash incentives alone are not enough to foster a spirit of positivity and a desire to really drive maximum performance in your staff. FOCUS on the positive aspects of your employees, and those will grow. Forcing employees to be on the constant defensive = failure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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