Select Portfolio Servicing

www.spservicing.com
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Select Portfolio Servicing Reviews

Updated January 6, 2015
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2.0
9 Reviews
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Tim O'Brien
4 Ratings

9 Employee Reviews

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  1. Horrible. Slave plantation

    Current Employee - Advocacy in Jacksonville, FL
    Current Employee - Advocacy in Jacksonville, FL

    I have been working at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Some management is ok. They promote from within, but that's about it... Nothing more good to say

    Cons

    Everything... Upper Management sucks... They have there favorites and if they don't like you, you will no nowhere fast... Pay sucks for the work that expect you to deal with

    Advice to Management

    Get a real clue on why all your veteran employees are leaving

  2. Not worth the effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation Specialist in Millcreek, UT
    Former Employee - Loss Mitigation Specialist in Millcreek, UT

    I worked at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay, benefits and incentives

    Cons

    Incompetent management. Most of the time, the management gave bad or wrong advice and information. This led to violation on the phone and loss of incentive pay. When I left, violations have risen so much that more than half of the floor was disqualified from being paid their earned incentives due to bad management. More than half of the management were demoted back to the phones.

    I was also promised promotions several times for my hard work yet was always passed up by people that knew how to work on their knees, (If you know what i mean).

    Advice to Management

    Change your policies and procedures. You are so strict that everyone is walking on eggshells and not willing to give the customers the advise that they need for fear of failing their call. Also, lay off of the micro-management.

  3. Helpful (1)

    Great company vision poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation in Salt Lake City, UT
    Former Employee - Loss Mitigation in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great company vision , challenges an individual to want to do better. Great pay

    Cons

    They seem to hire in their call center unprofessional people and it leads to management too. Management gets the worst ranking too they are rude always in a bad mood and don't appreciate their good employees definitely not a place to feel warm and loved I've seen people who have been here for 15 plus years and they have been asked to leave once they put in their notice with no farewell or appreciation. The company makes it really hard for you to move to other departments and seek for growth the decision is up to an SVP who doesn't know you or even bothers to say hello to you.

    Advice to Management

    Appreciate the good employees. Stop micromanaging so much be kind and respectful be flexible because life happens outside of work. Take the time to develop employees as supposed to hiring from outside of the company don't make it so hard to sign off on someone leaving the department they want to leave specially when SVPs make these horrible decisions and they don't even know the employee.

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  5. Would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Select Portfolio Servicing full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is ok but not worth the negativity of management and customers.

    Cons

    Negative environment from management. Management does not care about employees. No room to advance. Changes are done without any notice so people cannot bonus. Opinions are not heard and quickly shut down. If you want to advance yourself with school, schedules are not accommodated. High turnover right but not hiring so current people are over worked.

    Advice to Management

    Have a more caring approach and be willing to communicate things. Allow a more flexible school schedule and you will be have a greater pool of people to advance into management.

  6. Helpful (1)

    Changed departments multiple times in 6 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT
    Current Employee - Loss Mitigation MHA Single Point of Contact in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Friendly Environment, younger aged employees.

    Cons

    benefits, promotions, training when moving departments.

    Advice to Management

    Moving someone multiple times and then having them meet or exceed that new departments goals was unattainable. There are many people who go in every day giving 150% and not acheiving bonuses, or promotions and those are the people who should be recognized, not the cheaters.

  7. Helpful (1)

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisors in Salt Lake City, UT
    Current Employee - Supervisors in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay to start, but raises are horrible even with a very good year end review.

    Cons

    Bad insurance. Horrible management who demean their employees and are unprofessional. Cut throat/cold hearted co. Lots of favortism given to certain employees. Outsources anything and everything to India. Constant threats of your job being outsourced. High stress and they expect your job to be your life. Dont expect a good work/life balance.

    Advice to Management

    Create a better work environment. Stop outsourcing American jobs and expect your employees to support it. They do a horrible job, and we have to fix their errors. Give a choice on insurance options. Stop letting managers break company rules just because they are in management.

  8. Boring, micro-managed experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escrow Specialist II in Salt Lake City, UT
    Former Employee - Escrow Specialist II in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good hours, central location, to be honest the job was easy. Seems to be a company with promise.

    Cons

    Poor, unprofessional management. It seems you get promoted just for sticking around long enough, not because you have leadership or skills. Management is very 'do as I say, not as I do'. Not enough work, horrible benefits, high-school atmosphere.

    Advice to Management

    Hire managers that have skills and know how to lead, or promote people who do, not just people who have been around long enough.

  9. Great pay but not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GSE Servicer in Salt Lake City, UT
    Current Employee - GSE Servicer in Salt Lake City, UT

    I have been working at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Excellent pay. Chance to make big money if you know how to work the system.

    Cons

    Always making big changes and failing to communicate those changes clearly to employees. You'll get different answers from every member of management for the same question.

    Advice to Management

    Focus on fairness to your top performers. Don't move your best people into positions where they are expected to work harder for less money.

  10. SPS expects a lot out the employees it has, and only applies more resources at the last minute.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in South Salt Lake, UT
    Former Employee - Anonymous Employee in South Salt Lake, UT

    I worked at Select Portfolio Servicing full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The company is growing, and most of the customer-facing staff are very knowledgeable. The company is great at servicing mortgages and finding win-win situations for borrowers and investors. Lots of personality types, which keeps things interesting (sometimes just frustrating).

    Cons

    Resources aren't applied until the last minute. Everyone is so risk-adverse, that often times nothing gets done. Small tasks are expanded to the point that they become so big and unmanageable. The company uses A LOT of paper rather than rely on technology. Executive management makes external promises without checking in with parties that will do the work, and often leave the teams scrambling to meet the promises (while still having to manage their everyday work).

    Advice to Management

    Invest in your employees. Fix what's broken. Don't keep committing to things and expecting 60 hour weeks as a result. Listen to the experts in the company and don't intimidate/threaten them to agree with you. Make sure you have the right people in charge... Not just the ones who play the political game the best and agree with you.

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