Serco Reviews

Updated April 10, 2015
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3.1
65 Reviews
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Recommend to a friend
Approve of CEO
Serco CEO, AMEA Bhupender Singh
Bhupender Singh
11 Ratings

65 Employee Reviews

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  1. Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home easy going style never out of touch with you

    Cons

    You must be a self motivated person you can't bluff through things

    Advice to Management

    Teach consistent

  2. The processes constantly changed without notifying employees or retraining. This presented an due to nature of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Serco full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company offered a professional position with frequent travel and no micromanagement. The flexibility was great.

    Cons

    Management did not express their insight and therefore feedback on work was rare. It made work more difficult than necessary. It also left field team without needed information .

    Advice to Management

    Treat field staff as equals because there are amazing people on the teams!

  3. Company cares for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    The benefits are good. Workable

    Cons

    The company needs to improve in Communication

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Strict and Steady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    We all like to get a pay check

    Cons

    Still a work in progress on some contracts

    Advice to Management

    Hire adults and treat them that way

  6. ACAP Counselor, Serco Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Career Counselor in Colorado Springs, CO
    Current Employee - Career Counselor in Colorado Springs, CO

    I have been working at Serco

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Amazing Co-workers, rewarding working with transitioning soldiers

    Cons

    Pay is way too low

    Advice to Management

    Needs better communication

  7. Overall ok experience. Needs to allow more wiggle room to match federal days off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Assistance transitioning servicemembers and their families is quite rewarding

    Cons

    The pay and raised received for the type of education required for the position is insulting.

    Advice to Management

    Offer more incentives for pay increase, better vacation time, flex schedules; this would help with the high turn-over rate.

  8. Very interesting and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Support in Reston, VA
    Current Employee - Community Support in Reston, VA

    I have been working at Serco

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Ability to telecommute and make own hours

    Cons

    Communication is poor and need better training

    Advice to Management

    Properly communicate with subordinates so they can plan accordingly

  9. No

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy work to do there

    Cons

    Boring won't advance within the company very strict on rules

    Advice to Management

    Loosen up on your employees. Rules are great high school is not

  10. great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    great place to work and grow

    Cons

    great place to work and grow

  11. Grund floor member of CMS start-up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Task Management
    Current Employee - Task Management

    I have been working at Serco full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    All politics aside, this team is doing great things for the American public. I have a true sense of being apart of soemthing ground-breaking.

    Cons

    Must be extremely flexible. Processes change with lessons learned. Must be able to drop what your used to and go with something completely new. Unpredictable.

    Advice to Management

    Patience. Make sure you know exactly what you want before you ask for it. Only having a basic idea causes too much confusion and too much back and forth until we finally figure it out together.

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