Serco

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Serco Reviews

Updated Jul 16, 2014
Serco – Glasgow – “Serco's Skypark Office”

All Employees Current Employees Only

2.9 61 reviews

67% Approve of the CEO

Serco CEO, AMEA Bhupender Singh

Bhupender Singh

(6 ratings)

38% of employees recommend this company to a friend

Review Highlights

Pros
  • i worked for 1 yr at Serco Mumbai , call center executive Barclays(in 2 reviews)

  • Good for those looking for job in domestic BPO industry(in 2 reviews)


Cons
  • Challenging in terms of work environment for employees (Gurgaon)(in 2 reviews)

  • Outsource means low pay as the pay reflects the Contract costs for resources which is cheap to win bid(in 2 reviews)

39 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great Startup Job

    General Clerk II (Current Employee) Rogers, AR

    ProsStable hours, full benefits, Nice introductory job into office work. 401(k) with company match, decent pay, Gained extensive knowledge of Affordable Care Act, Paid Federal Holidays off, vacation time after one year

    ConsThings are constantly changing, within the same hour you can be working fast and well and suddenly, you're told not work or are out of work. Periods of "feast and famine" in terms of work to be done. Inconsistent direction from management. Not much opportunity to move up. Uneven promotional standards.

    Advice to Senior ManagementNeeds more opportunity for moving up in the company, try to hire more from within, not just outisde. Needs better trainers. Greater preparation to deal with major changes.

     

    Anonymous Review

    Anonymous Employee (Current Employee)

    ProsCompany seems to offer good benefits and everyone I've spoken to seems nice.

    ConsIt's a very large company and with that comes multiple company contacts. I'm getting the impression that some people are not good with their jobs.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Don't even think about it...

    Administrative (Current Employee) Fairfax, VA

    ProsI can't think of a single thing.

    ConsHR is rude, no chance of advancement, benefits suck

    Advice to Senior ManagementPay attention to the people who are working for you.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Customer Service

    Customer Service (Current Employee) Campbellsville, KY

    ProsCo workers make it a fun place to work, it is a sit down position not a hard job can be challenging sometimes but that is at any place you work

    Consthey lie to you and have favorites,getting promoted is not as easy as says

    Advice to Senior ManagementThey need to listen more to the employees, turn over rate would be lower if they gave more money

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work

    Team Leader (Current Employee) Chennai (India)

    ProsFriendly environment
    Learning opportunities
    Growth opportunities
    Hr policies
    Transparency

    ConsSalary will not be at par to market

    Advice to Senior ManagementGood work keep it up

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Recruitment HR are liers, did backstabbing, mislead, and backed out.

    Senior CSE (Current Employee) Chennai (India)

    ProsGood Top level Management. Easy bank work.

    ConsPoor inefficient recruitment HR, Worst cab all of sudden refuse cab saying out of boundary. HR backed out.

    Advice to Senior ManagementHave a eye on Chennai HR activities, let there be a direct escalation to the Top Management by any entry level employee.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's a good job, good pay and good shift hours.

    Aircraft Technician (Current Employee) London, England (UK)

    ProsThe work is very variable, no two days are the same. The pay is good with a generous shift allowance and the HR team are very efficient.

    ConsLack of proper training, there are company values but sometimes these are ignored, the management rely on the way things were done years ago and do not promote change and improvement.

    Advice to Senior ManagementListen to the workers on the shop floor, refrain from giving political answers to simple questions.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Analyst

    Analyst (Current Employee) Hyderābād (India)

    ProsFree food, cab and a Salary to get by

    ConsLow wages, Few incentives, No bonus and promotion

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Provides jobs for freshers basically.

    Analyst (Current Employee)

    ProsIt has endless projects in hand.

    ConsNot appreciable incentives for the performance and salaries paid is not satisfactory for the work done.

    Advice to Senior ManagementConsider employee growth too.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not very BAD

    Customer Service Executive (Current Employee) Chennai (India)

    ProsNo work Pressure.
    Good Working Culture

    Consnot very bad nothing to say

    Advice to Senior Managementnot very bad nothing to say

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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