Serco

  www.serco.in
  www.serco.in

Serco Reviews

Updated December 15, 2014
Updated December 15, 2014
96 Reviews
2.7
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Serco CEO, AMEA Bhupender Singh
Bhupender Singh
19 Ratings

Review Highlights

Pros
  • Good work environment and employee welfare (in 4 reviews)

  • I really didn't think it was great place (in 3 reviews)


Cons
  • No work life balance, late sittings (in 3 reviews)

  • Weak / blind senior management to the problem of employees (in 4 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overall ok experience. Needs to allow more wiggle room to match federal days off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    Assistance transitioning servicemembers and their families is quite rewarding

    Cons

    The pay and raised received for the type of education required for the position is insulting.

    Advice to ManagementAdvice

    Offer more incentives for pay increase, better vacation time, flex schedules; this would help with the high turn-over rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Very interesting and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Support in Reston, VA
    Current Employee - Community Support in Reston, VA

    I have been working at Serco

    Pros

    Ability to telecommute and make own hours

    Cons

    Communication is poor and need better training

    Advice to ManagementAdvice

    Properly communicate with subordinates so they can plan accordingly

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    great place to work and grow

    Cons

    great place to work and grow

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    No

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    Easy work to do there

    Cons

    Boring won't advance within the company very strict on rules

    Advice to ManagementAdvice

    Loosen up on your employees. Rules are great high school is not

    Doesn't Recommend
    Negative Outlook
  6.  

    Grund floor member of CMS start-up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Task Management
    Current Employee - Task Management

    I have been working at Serco full-time (more than an year)

    Pros

    All politics aside, this team is doing great things for the American public. I have a true sense of being apart of soemthing ground-breaking.

    Cons

    Must be extremely flexible. Processes change with lessons learned. Must be able to drop what your used to and go with something completely new. Unpredictable.

    Advice to ManagementAdvice

    Patience. Make sure you know exactly what you want before you ask for it. Only having a basic idea causes too much confusion and too much back and forth until we finally figure it out together.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Startup Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Clerk II in Rogers, AR
    Current Employee - General Clerk II in Rogers, AR

    I have been working at Serco full-time (less than an year)

    Pros

    Stable hours, full benefits, Nice introductory job into office work. 401(k) with company match, decent pay, Gained extensive knowledge of Affordable Care Act, Paid Federal Holidays off, vacation time after one year

    Cons

    Things are constantly changing, within the same hour you can be working fast and well and suddenly, you're told not work or are out of work. Periods of "feast and famine" in terms of work to be done. Inconsistent direction from management. Not much opportunity to move up. Uneven promotional standards.

    Advice to ManagementAdvice

    Needs more opportunity for moving up in the company, try to hire more from within, not just outisde. Needs better trainers. Greater preparation to deal with major changes.

    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Don't even think about it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative in Fairfax, VA
    Current Employee - Administrative in Fairfax, VA

    I have been working at Serco full-time (more than an year)

    Pros

    I can't think of a single thing.

    Cons

    HR is rude, no chance of advancement, benefits suck

    Advice to ManagementAdvice

    Pay attention to the people who are working for you.

    Doesn't Recommend
  9.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Campbellsville, KY
    Current Employee - Customer Service in Campbellsville, KY

    I have been working at Serco full-time (more than an year)

    Pros

    Co workers make it a fun place to work, it is a sit down position not a hard job can be challenging sometimes but that is at any place you work

    Cons

    they lie to you and have favorites,getting promoted is not as easy as says

    Advice to ManagementAdvice

    They need to listen more to the employees, turn over rate would be lower if they gave more money

    Doesn't Recommend
    Positive Outlook
  10.  

    Working at Serco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dubai (United Arab Emirates)
    Current Employee - Anonymous Employee in Dubai (United Arab Emirates)

    I have been working at Serco full-time (more than 10 years)

    Pros

    Good work environment and employee welfare

    Cons

    Salary not scaled to the industry

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Ex employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco

    Pros

    Coudnt find much pros. Good for those people who doesnt have much ambitions

    Cons

    HR Team is not good.
    Salary is low
    Promotions are very low

Serco Photos

Serco's Skypark Office

+ Add Photo

Work at Serco? Share Your Experiences

Serco

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.