ServiceSource

www.servicesource.com

ServiceSource Reviews

Updated January 27, 2015
Updated January 27, 2015
200 Reviews
2.7
200 Reviews
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ServiceSource CEO Chris Carrington
Chris Carrington
105 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1.  

    present employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Pros

    If you are desperate for a job. You will have one.

    Cons

    Micromanagement
    Unprofessional environment
    Unstable job and with no security
    Favoritism runs rampant

    Advice to ManagementAdvice

    Get a clue!

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than a year)

    Pros

    Lax during non EOQ times. Sometimes beer fridays. Sometimes able to throw a football in the aisles.

    Cons

    Everyone starts out at 30k non-negotiable. Pay sucks for the pressure managers put on you. Managers lie about how they create quotas. Three Q's in a row we haven't received our full bonus for "financial reasons" but there's enough money to buy out bars and to go on these STARS trips. Use this job for the experience and get out as soon as you find something better.

    Doesn't Recommend
    Negative Outlook
  3. 5 people found this helpful  

    Extreme growth as an employee-no interest in rewarding above and beyond employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager II in Denver, CO
    Former Employee - Sales Manager II in Denver, CO

    I worked at ServiceSource full-time (more than 5 years)

    Pros

    Multiple opportunities to grow in several areas of sales and management. Busy all the time. A handful of talented people surrounded by lackluster leeches who get by based on friendships with their drinking buddies. Several verticals of business. Exposure to tech, software, SaaS and IT. Mingle with high level decision makers from fortune 500 companies who outsource SSI.

    Cons

    I wanted SSI to be a lifelong career. Loved it at first. Got my sales chops and moved through multiple layers of management. The big issue is lip service. There was a point where I was doing more than any manager at my level. It was the nature of the account. While racking up 60 hours a week, my peers were navigating Facebook and leaving early. Although it was "recognized" that I was going above and beyond-I couldn't ever get promoted until the next review period which was always conveniently 10 months away. If they really appreciated like they said, they would have put their money where their mouth was. Also, the company did a true up to get sales reps up to industry standard of compensation. However, they didn't move up the managers who often work the most and end up making less than reps. Instead of finding ways to compensate reps for performance under new plan-Directors discuss ways to get out of compensating reps what they earn because the budget doesn't support the hike in compensation-forcing managers to have those conversations. Lastly, it is very boardroom heavy. The C level execs sit in their oak walled rooms in San Francisco and are too good to come into the sales floor. They make all of their decisions based on data/presentations from the VP/Directors. Often these decisions have failed and put the company in a bad position.

    Advice to ManagementAdvice

    Be more proactive to promote. Don't just say you will and let someone roast until the review cycle. Especially someone who is willing to take on the heavy workload and stay the long haul. C levels should be cleaned out and replaced with more proactive, hard workers who don't mind getting their hands dirty. That is what will save the company from losing customers by the hour.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 8 people found this helpful  

    Sinking Ship, Bail Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Nashville, TN
    Former Employee - Sales in Nashville, TN

    I worked at ServiceSource full-time (more than 3 years)

    Pros

    This was a great place when we went public and were spending investors' money like drunken sailors... (Remember the Friday Keggers?). ServiceSource when Mike was running the company.

    Cons

    Heading in the wrong direction. Mike knew the business. He got distracted by fancy shmancy SAAS business models and he lost control. He wasn't helped by an incompetent team around him. It's too bad he was pushed out while the real problem got promoted to CEO. She goes from running the finance department that led the company to the brink of financial ruin to managing the whole thing. Only operating experience she has is her surf camp where she spends most of her time.

    New CFO. Wow. He ran QLogic into the ground before he was forced to resign. So now I guess he is going to implement financial discipline and forecasts?

    Blind leading the blind.

    Now the constant re-orgs and layoffs and restructuring and sense of paranoia is not helpful.

    Management needs to let us do what we know how to do and that's close deals. But now that I'm laid off and everyone else is heading for the hills or on the chopping block I guess that ain't gonna happen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Little boy trying to wear big boy pants.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time (more than a year)

    Pros

    Fun atmosphere, play around a lot, work is cyclical so some days you may be swamped while others you are walking around drinking beer and playing pool.

    Cons

    This is not a real work environment. The leadership is a complete joke. Instead of being forward thinking and seeing what the ramifications are, they will go ahead with implementation and then spend the next 2 quarters putting together trainings to get the Center back on track. Plans are never put in place or fully verbalized to the people who are meant to do the work. Pay is very imbalanced. Upper "leadership" will often hit bonuses on faulty numbers or a constant moving target full of excuses why they should get paid out without producing the numbers.

    Advice to ManagementAdvice

    Support the people who work hard everyday and don't just keep them on the line for your benefit. Don't talk about the engagement model when you are not practicing such. For a global company that focuses on cloud based services, I have never witnessed such a disconnected group of people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Walk away...fast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time

    Pros

    - company sponsored lunches on Wednesdays
    - a few genuine co-workers
    - casual dress code
    - views from the roof

    Cons

    - upper management is clueless + huge sense of entitlement
    - HR is useless
    - inflated egos
    - right hand doesn't know what the left hand is doing
    - no sense of camaraderie
    - no structure or organization
    - no fun
    - no sense of community

    Advice to ManagementAdvice

    this section is pretty much pointless.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    This place is a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Pros

    HR Benefits are good and all the people mean well.

    Cons

    Zero leadership across the board. Very dysfunctional. The executive team is stuck in the 80's

    Advice to ManagementAdvice

    This company has potential however it cries for leadership at all levels. It's very apparent that none of the leadership team has any experience building a start-up. Executive communication and clear direction is badly needed. Also stop hiring managers who have never built anything from the ground up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Poor management and huge workloads for minimal pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative in Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    There was once a fair amount of pros. Currently, the only pro is not working weekends; some teams have you work Saturday.

    Cons

    Mandatory overtime; carrot-on-stick motivation; not family friendly; claims sales, but actually PO chasers; demeaning management.

    The Q114 earning report came out and then the quota for all teams globally went up by 15%. Coincidentally, only 10% of the sales population got a commission check. If you like living just above the poverty threshold, working 10hrs a day (without lunch), and are an alcoholic, this is your place!

    Advice to ManagementAdvice

    Hire managers that don't live with their parents, hire managers that have sales experience, hire directors (married) that don't hit on the female staff, and start investing in actual training. Online training is not training. If you over work people and do not pay them, you will lose the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Slave Labour Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative in Nashville, TN
    Former Employee - Senior Sales Representative in Nashville, TN

    I worked at ServiceSource full-time (more than 3 years)

    Pros

    Whatever benefits they claim to offer you, please take a step further and verify them in details for the whole story is a deceit. Not all employees have the same benefits for the exact same role.

    Employees that are cherished by the management (meaning, those ready to take on any dirty job: bullying, verbal and emotional abuse on protected minorities, documents and clients reports falsification, harassment duties etc...) get the full package of the good stuff and even more....

    If you happen to be on the other side, forget about it. Even if you are offered some benefits, you will not be allowed to enjoy it as you will be "Living at work". They will keep you so busy and obedient with intimidation that you will forget that life has better to offer. Don't believe me ? Give it a try :-)

    Other than that, you get a paycheck. I guess it's a "pro".

    Cons

    - I WORKED IN THIS COMPANY FOR ALMOST 03 YEARS WITHOUT VACATION!! Yes, that's correct. No Vacation at all. After I left, they told me " ServiceSource" does not offer vacation. Only "PTOs" ! Complete LIE since their favorites are allowed to take more than 2 weeks vacation a year and come back refreshed to tell about the good time they had. For my part, even after 2 days of PTO, I must expect to be treated as a "dirt" as if I was guilty of work abandonment.

    - UNREASONABLE WORK LOAD AND HOURS: If you belong to a minority group and have no "protector" or "are not willing to take on the dirty jobs" , they will " make you work you to DEATH". You will be assigned the jobs of 2-3 people and be measured on much severe metrics than others. It's all about "FRAT" system out there.., "cult type of environment" ... and trust me , they will try to control you as if you were their property.

    - FORGET about INTEGRITY AND PROFESSIONALISM: The reports are what the manager want it to look like. If you insist on accuracy, you will have a "red flag" on your head. So, please do not get into the "ILLUSION" of a "MERIT SYSTEM". If one senior manager wants his "cousin" to get the next promotion, he won't mind having 4 people assist him in his duties so he can "beat your metrics".

    - FALSIFICATIONS: If you're already "in" , double check your paystubs, W2s, 401k, Stock Plans. You might have a HUGE DIRTY SURPRISE waiting for you there!!! Mines were falsified. I found out after I left and I'm still fighting to get the records fixed.

    - NO WORK ETHICS: The best and faster way to advance in this company is to either be an "Hypocrite" or a "Bully". The first option is when you play "Cool" with your peers and "Back-stab" them with your manager. He will reward you with "a promotion" because you keep his enemies (Those who represent a threat because of their leadership or technical skills).

    The second option is to be a "Brute": Yelling on co-workers, humiliating your opponents, sabotage, intimidation ... In this case you will also move fast because they will promote you by fear of becoming your next victim.

    Advice to ManagementAdvice

    The success of a company is not just measured by the "Numbers" on a financial statement. Count how many lives you've built and how many you've destroyed or are slowly destroying.

    If you are a senior manager of this company, you can expect "JUSTICE" to be done one day. Once people start to see beyond your nice "Suit" and realize the person behind doesn't really care, then their whole perspective will start to change and your speeches will become meaningless....if they are not already!

    Doesn't Recommend
    Negative Outlook
  11. 6 people found this helpful  

    Absolute joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Services Specialist
    Former Employee - Operations Services Specialist

    I worked at ServiceSource full-time (more than 3 years)

    Pros

    Laxed dress code
    Can take PTO whenever you want
    Some cool co-workers

    Cons

    - Sales is full of frat boy, crossfit legends
     - Stock is tanking
     - CEO couldn't even give straight answer on CNN after the IPO when he was asked the simple question "how do you make your clients money?"
     - Poor training
     - No bonus structure - quarterly or annual - for operations. Nothing to work towards outside a simple paycheck, which is weak as it is. Supposed to work as a team with sales, but reap none of the rewards.
     - The company finally gave raises (which didn't even meet industry standards) after the turnover rate reached scary high numbers.
     - CEO received 15$ million in 2012 - when the company was losing 3 times that.
     - Cut Xmas party
     - Lots of drama within work place, very cliquey, feels like high school

    Advice to ManagementAdvice

    Stop taking yourself so seriously and treat your employees like a human being. Don't belittle or act like you are so much better than everyone else. Just cause you went to CU Boulder doesn't make you special.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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