ServiceSource Reviews

Updated July 26, 2015
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ServiceSource CEO Chris Carrington
Chris Carrington
28 Ratings

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • A good place to start your career (in 8 reviews)

Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • You will think yourself back at high school (in 6 reviews)

More Pros and Cons

51 Employee Reviews

Sort: Popular Rating Date
  1. Barf.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at ServiceSource full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Not too much to discuss. I guess the best part was i was able to listen to podcasts between down times.

    Cons

    Just because you serve beer at 4:30 pm on Friday doesn't mean you have a "fun" culture.

    Advice to Management

    Treat your workers more than just a number. Lots of talk and hot air.


  2. Helpful (4)

    Hated it

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, entry level/college graduate

    Cons

    No training, management favored certain employees

    Advice to Management

    Train employees


  3. Helpful (1)

    Sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at ServiceSource (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Downtown Nashville location, easy for recent graduates to get this as a first job for experience and then move on

    Cons

    This company wanted nothing more than to intimidate you into making them money without rewarding in return. They did not reward the employees who consistently overachieved, but instead their friends outside of work. I was always top 10% of the company and often number one in Nashville and was never recognized. You are treated like a number and they often called you to a room for what they called drills to try to intimidate you by quizzing you on your numbers. One manager said his goal was to make people cry. The management has zero knowledge of business and they often try to inflict mandatory overtime. This was a nightmare job and everyone that I worked with has since gotten the heck out or there.

    Advice to Management

    Give credit where credit is due, increase pay when you increase work load, Don't treat workers like a number.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Inside Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work with fun people.

    Cons

    MICRO MANAGERS!! I worked there for almost a full year and had a manager that was the worst micro manger I've ever had in my life. She had to be cc'd in every email and was constantly looking for the negatives. It didn't matter that we were hitting our numbers and even got team of the month. I find it impossible to work with people like this and it hinders your ability to want to keep working hard when you are working for someone like that.

    Advice to Management

    Let people do their work without trying to control everything and standing over people.


  6. Helpful (8)

    Senior Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Laid back atmosphere, can develop great personal relationships with coworkers

    Cons

    Giving 1 star because giving no stars wasn't an option. Glorified staffing company with little development offered. They do absolutely nothing to retain talented employees and their management often exhibits childish and unprofessional behavior.

    Advice to Management

    Lots of dead weight at the company. Desperately need to work on employee rentention.


  7. Helpful (3)

    just ok.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    attractive benefits for an employer. not a great place to work

    Cons

    too much change in short amount of time

    Advice to Management

    listen to your employees, especially the ones that have been there the longest


  8. Helpful (3)

    Inside Sales Reps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great friends I met there

    Cons

    worst management ever, micromanagement, incompetence, managers don't even know the client or processes associated

    Advice to Management

    evaluate who you are promoting to manager


  9. Helpful (3)

    This is not a technology company at any level.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits, HR and IT are very supportive

    Cons

    Horrible leadership at all levels. New CEO shows promise however there is a years worth of work to be done. Leadership is all politics and managing up. Market and field execution is very poor. People and team development are non existent.

    Advice to Management

    Hire leadership with real Start-Up experience. Just because someone was successful at Oracle and SAP doesn't mean they can build a company.


  10. Helpful (2)

    Takes good employees for granted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at ServiceSource full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people in entry level positions and some managers are great!

    Cons

    The people I work with being the sole good parts of working here is really not a company worth sticking around for. I worked a Servicesource for just over a year and have seen the company go way downhill in that time. CONSTANT restructuring is not the way to grow a company. The turnover is insanely high because employees are not valued. They change quotas mid quarter or after the quarter is over at times. I don't know how that makes sense if you want to keep employees around. Your experience Cary's GREATLY depending on what client engagement you're placed on.


  11. Helpful (9)

    Company is going downhill fast. Get out while you still can

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Nashville, TN
    Former Employee - Sales Manager in Nashville, TN

    I worked at ServiceSource

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Several years ago, it was a great company. The amount of experience and responsibility given to employees was by far unmatched. That has all changed now.

    Cons

    Because of poor, poor, poor leadership, egos, and going public way too soon, the company is falling a part. The opportunities even at an entry level position that were once there no longer exist. The sad thing in all of this is that the leadership continues to make the same awful decisions and the employees underneath are amazingly talented. One might think they actually sit in a room and try to pick the worst option possible with how poor their decision making is. If you are there get out, if your not stay away. The company is going under and at this point I don't even think there is a chance of them being acquired because it is so bad. They might say they are a software company but it's a glorified call center. And to top it all off, it's the biggest boys club I've ever worked at. Take a look at how many women are in Sr. Management then take a look at how many female leaders have left over the past 3 years. Doesn't take genius to connect the dots there.

    Advice to Management

    You might want to change your motto from "Do the Right thing" to Do the Wrong thing" as that seems to fit your leadership style best.



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