ServiceSource Reviews

Updated August 23, 2014
Updated August 23, 2014
159 Reviews

2.8
159 Reviews
Rating Trends

Recommend to a friend
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ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
88 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 15 reviews)

  • It is a great place to start your career and gives you insight into several different companies (in 12 reviews)


Cons
  • A large portion of the employees underneath upper management are either inexperienced or incompetent (in 6 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 5 reviews)

More Highlights

39 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Utter Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at ServiceSource full-time

    Pros

    Young vibrant company - lots of potential if they can get it together.

    Cons

    The company is in a constant state of flux. 3 re-orgs in less than a year. The CEO just stepped down. Missed earnings two quarters in a row. Executives are arrogant and make changes on a whim.

    Advice to ManagementAdvice

    Settle down! Put a solid plan in place and work it. Let it bake. Re-orging each quarter is expensive and does not give any strategy time to succeed (or fail).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Mediocre at best... and that's being nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at ServiceSource full-time for more than a year

    Pros

    -Nice insurance benefit package.

    -Easy to get to via MUNI and/or Bart.

    Cons

    -The CEO is no where to be seen or heard from. Even in the HQ with him around the corner, you might hear from him once a quarter via email with promises of communication and information. But nothing. Empty words about the importance of 'employee retention' and 'winning as a team' yet nothing to back it up.

    -Employees do what they want. No accountability or self responsibility for simple things like picking up spilled food or throwing away empty food containers. A mentality of it's someone else's problem.

    -Lunch is brought in on Wednesdays with is nice, but unfortunately, many people do not understand the concept that other people are eating that food too. People will PILE on multiple plates and even bring Tupperware with them right when lunch is served. Food often runs out very quickly and many people don't get to enjoy it.

    -In an effort to attract top engineers, management has begun making a poor effort to establish a "Google type culture" which includes an thin array of free snacks, cheap alcohol, lunch on Tuesdays and a chair masseur every other week. This may sound like a nice idea except that these 'perks' are only for the engineering teams. As you can image this has created some animosity with other departments and a caste system. "We value these people more than you" is how it seems to translate. Which is completely accurate.

    -Culture is non-existent.

    -Near AT&T Park which creates some challenges if you're driving in and parking.

    Advice to ManagementAdvice

    Get it together.

    The company is (was?) growing so rapidly they are (were?) struggling to hire people on fast enough and it became a quantity vs quality situation. A problem with this is that they were hiring people who were unqualified for their roles and unable execute them (to no fault of their own really). Growth and learning is part of moving up a career ladder but I think the failure comes from lack of leadership and proper training or guidance.

    When I first started in 2012, ServiceSource had just finished a restructuring, had a mini one in the middle of my time there and was wrapping up a THIRD when I left. So essentially 3 restructurings in 2 years. Not good.

    A combination of lay offs and people quitting but lots of people leaving at a rapid pace. Whether on their own or by choice... still not a good sign.

    They want to sell it as a "startup" but it is not. They are a public company that is over 10 years old and that is run by a bunch of conservative men.

    All in all... this company needs strong leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Used to be great to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Denver, CO
    Current Employee - Anonymous in Denver, CO

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    Used to be a fun work environment, young staff environment, progressive, good benefits, lots of interesting people. located downtown off the light rail. nice location

    Cons

    inconsistent managers who don't understand the business or cannot communicate. sometimes it's like working in a frat house. space is running out so they rearrange and cram you wherever they can. They've made so many changes to the business that it may not have been the best idea. Nothing is standardized and when you leave you're not clear what your skills there translate into.

    Advice to ManagementAdvice

    Training management needs to be standardized. No one has the same management style and expectations vary from person to person. Communication needs improvement.

    No opinion of CEO
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  5. 3 people found this helpful  

    "Going down hill"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time

    Pros

    Dress code and work life balance. You will make friends.

    Cons

    Company needs to retain current employees and continue to groom the long term employees. Once you get older, it appears there is no where to go. Management seems to be left in the dark about changes. Upper management has no direction from sales VP; when changes are made, they don't know how to share the message with other managers.

    Advice to ManagementAdvice

    Management needs to take their own advice. The issue is the managers have zero background in actual sales, half the company is learning how to sell from people that have never sold anywhere else. The new hires are learning mistakes from day one, and the managers are not assisting with new hire training. Management needs to be more aware of their employees, rather than being so concerned about processes. Its process overload...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Lots of market potential but poor execution, weak executive team & boring work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource full-time for more than a year

    Pros

    The market potential is amazing.
    Engineering & Product Management Teams are getting the SaaS product on the right path.
    Company delivers real result for the who's who in the tech industry.

    Cons

    Execs don't know how to run software company.
    Lots of executive in-fighting & politics.
    Sales & Marketing fight rather than collaborate.
    Talk the talk but don't walk the walk regarding core values. (HR is non-existent)
    Employees don't feel valued at all.
    Horribly boring work environment in San Francisco.
    Company missed earnings and now is reeling with the stock at a 52 wk low & bonuses highly unlikely - lots of people are leaving.

    Advice to ManagementAdvice

    Stop talking about valuing your employees and start showing it!
    Get your act together as an Executive team.
    Figure out how to SELL!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Bursting at the seams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  San Francisco, CA
    Current Employee - Manager in San Francisco, CA

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    401K, competitive salaries in some roles, health insurance and gym membership benefits

    Cons

    Company preaches employee retention as it's core value. People with 7 years of tenure are getting laid off, without any effort on the company's side to retain them.

    Advice to ManagementAdvice

    Drink your own CoolAid

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource full-time

    Pros

    Fun, young environment, great starter job

    Cons

    Lack of upward mobility and growth, some teams have no idea what's going on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Mindnumbing work, no advancement, poor management, and inadequate communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Specialist  in  Nashville, TN
    Current Employee - Operations Services Specialist in Nashville, TN

    I have been working at ServiceSource full-time for less than a year

    Pros

    Benefits
    Young Culture
    Downtown Nashville

    My coworkers are great. Everyone here is college educated and very fun to be around, but often don't get treated with the amount of respect and appreciation that they deserve.

    Cons

    Salary (especially for Operations Services, which pales in comparison to sales)
    Little motivation (especially for Operations Services; hint...a "gold star" only works for Kindergarteners; we need tangible motivation)

    The stratification between not only Sales and Operations, but also between different Operations teams is outrageous. You sometimes feel as if you are on an island, both in terms of pay as well as in terms of the tasks and objectives you are asked to achieve. There is very little in the way of professional guidance, and though the company claims to invest in its employees and their careers, it mostly pertains to the Sales side of things. In Ops, you get the feeling you are very much the redheaded stepchild of the company. They are trying to change this, but apparently it hasn't been very effective so far as we've seen no trickle down effect.

    The bottom line when it comes to managerial and most of the communication problems I've seen is that there is no desire and no push to really understand and care what the issues are. As long as money is being made, it seems that the attitude is everyone is happy and kosher, when in reality, most folks are here until they can find something better, or until they can't stand it anymore. The job market's poor performance right now is the reason so many great folks stay at ServiceSource.

    Again, this comes from one person, but I've heard many of these sentiments expressed by others on my team.

    Advice to ManagementAdvice

    Care more. Don't bro around about things. Just because the majority of us are young and might be slightly less experienced does not mean that we don't notice things. We live in a world now where as young people, we must be very analytical about the things that are occurring around us and trust me, people do notice themselves being taken advantage of.

    Also, give employees opportunities to critique their team leads and managers. It seems as though we are always at fault for things and in order to have a proper flow of communication we need to be able to send the flow of correction in both directions. There are currently no documents or processes for us to give our opinion on certain management practices.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operational Specialist  in  Denver, CO
    Current Employee - Operational Specialist in Denver, CO

    I have been working at ServiceSource full-time for more than a year

    Pros

    On the Job Training, decent pay, flexibility. The atmosphere is young and fun, benefits are supreme to most companies along with PTO.

    Cons

    The professionalism of the managers is a revolving door, that is only applied at the managers discretion. And the only way to get promoted is the use of flattering words and not of ethic.

    Advice to ManagementAdvice

    Listen to your individual contributors and give credit to those who have earned it.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Less than Spectacular

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative

    I worked at ServiceSource full-time for more than a year

    Pros

    Laid back atmosphere and liked many of the people I worked with. This job did provide some experience that lead to other, better paying opportunities.

    Cons

    Management at my location was about a 6 on a scale of 10. The typical problem of promotions going to the political players and not those bringing top results. Turnover seemed high to me, indicating a lack of long-term commitment to employees that could very well be highly productive if kept onboard.

    Advice to ManagementAdvice

    While you may have a fantastic salary and receive very nice bonuses, the high turnover and continual retraining of those interacting with clients is being noticed by your customers. It is my opinion that your bonuses could be better if you treated your employees better, which could result in higher customer retention and improved revenues.

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